Cotton House Hotel Budapest

I stayed here one night on 21st of September 2024, the owners replied to my first review pretending I hadn’t actually stayed here, so I’m writing it again. Feel free to check my name and date, you’ll see I booked the most expensive room that night ;) The receptionist woman with shoulder length brown hair was disgusting. I informed her of an elevator malfunction and she screamed “why didn’t you tell me this sooner??” In front of everyone in the reception room. She then started blaming me and become very angry with me for pointing out the malfunction. Vicious woman.

Nice boutique hotel with jazz theme. Ideally located close to lots of the attractions in Pest, all within walking distance. Room with king size bed, a bit low to the ground for us but ok, bedding very nice. Wardrobe with safe, shower with wc. Breakfast a lovely continental choice in a fabulous setting in the basement. Staff all spoke good English and were very nice.

Fantastic hotel! Top service, great buffet breakfast & lovely room with high ceiling, huge windows & lovely character furniture. The customer service start to finish was great - from late arrival to end of stay. Appreciated the transfer (with Daniel) who was friendly & flexible when our flight was delayed. This hotel was very clean and has a bit of personality. Give it a go.

Room and hotel is beautiful if you like old Jazz age… BUT they charge you extra with no previous awareness... real experience: We asked for extra time for check out and they accept it and when we get downstairs they charge us 25 euros extra for being late, but the cleaning lady was still cleaning the other rooms. So we do not affect the operations at all, but they still make money of the situation… Also during breakfast, we were delighted by the nice food BUT… we were daily eat estrange particles from the old brick ceiling that is coming down slowly. You just need to check the tables around and all of them have dust and the dust qty it is increasing over time. I wanted to mentioned the situation to the manager and the possible safety risks of the ceiling coming down or in lest extreme case, just the risk that their guest are eating several particles of that old sealing on every bite during breakfast… and not sure if that could affect someone’s health somehow. The most disturbing was the manager Andreas response. He sent me a message with the nice waiter that he has no time for this complains. The kind waiter confess me that they also complain to the owner about the situation and also because it is extra work and stress for them because it is extra cleaning job and extra complains for many guest but the owner do not do anything. If there is a lawyer reading this, please contact me, I documented very well the situation and I have even the particles in a plastic bag for chemical analysis and in case we find and toxic component we need to do something to protect the health of the people using that hotel. On the other hand, inside the home made marmalade there was also a strange ingredient… not sure what it was but it looks like non-vegan… check the pics.

The hotel is very nice in a 1920s vibe and the service is very good.||The rooms are not the biggest. We got one of the rooms without windows, which is okay, but it gets very dark. The room is quite noisy and we can hear all other gets bipping into there rooms or every time the ones next to us or upstairs are using the bathroom.||The bathroom is very small, and the toilet is so close fitted between the wall and the shower that it is uncomfortable. The shower itself is so small it is hard to turn, and not possible to stand upright if you are tall. On the bright sight you also don't really get any water out of the shower. The water temperature doesn't remain constant but changes from boiling to freezing. ||The breakfast is very good with a wide selection of food, cakes and beverages.

Wonderful hotel decorated sumptuously in classic style. Our room was spacious and came with a good bed and decent tv. The bathtub was great. The staff was polite without failure. The location is about as central as can be and it’s just a few minutes walk to a big train station with tram, metro and bus connections. Very affordable too. Here and there the room did show a few marks of age, but you’d have to look quite carefully to spot them. The breakfast was fine and offered a decent selection.

Good location, breakfast was surprisingly limited but sufficient.|Overall decor and woodwork was lovely.|Mattresses were antiquated and def need upgrading.|Will recommend and will stay again.|Staff was helpful and assisted where/when needed.|Grab an electric scooter and enjoy the neighborhood.

Be prepared for the hotel to side with its staff over its customers. I left my Marshall headphones at the hotel. When I reported it to the staff, I was told that my headphones were not expensive enough for the housekeeper to take them away. terrible experience!