Country Road - Darwin

I went in to purchase three men’s outfits for the races and was feeling a little overwhelmed by all the choices. The store manager, Narelle noticed straight away and stepped in to help. Within minutes, she had multiple outfits lined up for me and I didn’t have to lift a finger. She even went the extra mile by providing return postage bags in case the men decided not to keep any of the outfits. Exceptional service and such a smooth, stress-free experience—thank you, Country Road.

Country Road has been okay. The customer service is either good or bad. It really depends on the person that is serving you. I think that the people could be trained better. Thus, the 3 star rating.

Purchased a pair of pants full price. They went on sale the following week. Never wore the pants, tags on. Store refused to accept return and allow me to repurchase at lower price. This goes against the store’s own stated return policy. Horrible way to treat a customer. The store saved $20 for themselves. Lost a customer. Short sighted and I won’t return. Left me feeling pretty abused by such a big chain.

Manager was very helpful and friendly, I enjoyed my shopping trip greatly!

Very helpful staff, well made clothing, limited range but turns over quickly. Love the spend and save deals that come round regularly.

Lovely customer service. If only they had found the left shoe to match the right, it would have resulted in a purchase 😏

Very very helpful. We had a good time

Really friendly staff, great shopping for that extra nice piece of fashion