Couples Sans Souci

We checked in August 17-22 2025 to celebrate my husband birthday. Oh what an awesome experience. The staff are to be commended. The food was good and the property very clean and very intimate. I must say a special Big Up as they say in Jamaica to Chef Jovaughn Jackson, we had dinner at the Bella Vista and the meal was finger licking good. Oh yeah we have plans to go back next year already.

We have now been twice to the resort and give it almost 5 stars 🌟 and is a perfect relaxing vacation and would highly recommend to anyone to experience, will detail all the great points below, but to start a few bits that let the down.||The website states this an adults ONLY and couples ONLY resort on both visits we have seen families there with children (they may be over 18) but still parents with children and single people with friends. When taking to management they say this is not the case but after speaking to these guests it certainly is and families and non-couples and single people visit. When you check in no ID is requested for proof of age and a head count is not done to sure everyone attending is in a two. One comment for a manager is that they can not discriminate…..so as long as a room is booked brothers/sisters/aunts/uncles etc can go as the management says this defines a ‘couple’ so except families to be there even though the company sells it self as adults only and couples and no checks are done on single guests. ||That aside the families and single people that we have seen there were no issues, but if you go on a adults only/couples resort you don’t expect to see families and children there as no checks are done at booking in on ages etc.||The resort is amazing and the still are pretty much faultless is testimony that so many staff have worked there for managers years and a big percentage of guests are returnees. There are just so many good things say about the resort. There are little bits that do need a little work but you will get that anywhere.||A recommendation would be for the resort to get another one or two restaurants to get more variety, buy the land between the main beach and sunset beach to make the resort even bigger and more spectacular. ||The sunset beach and pool side is a little tired and needs a good freshen up to the standards of the rest of the resort and maybe dredge the beach as very stony going into the sea which puts people off even if you are wearing water shoes, the main beach is stunning 😍 ||The entirety of the resort is spectacular and is so relaxing if that is what you want (more could be done with the area around the pond) as found do so much.||The staff are all amazing did not find one could complain about and they are all passionate about their jobs and delivering a good service (tipping NOT allowed) a special mention to the three entertainment team staff they make the resort and are great with the guests and are excellent to anyone’s needs. If you want a relaxing vacation/honeymoon and want to be left alone is fine, if you want to be doing activities each day, water sports, trips they can cater to this at no extra costs. ||Not much is said about the sunset beach/ Au Natural, if this is something you consider or like, I hear is very relaxed and friendly and there are strict guidelines in place to ensure everyone’s safry and comfort from no cameras/phones and any inappropriate behaviour between couples or others guests is not tolerated as they want guests to feel comfortable whilst there.||If you are looking for a relaxing break with a partner this is the place. The costings are on the higher side BUT….||Rooms amazing |FREE mini bar - replaced every day|Amazing quality food|Great drinks |Stunning grounds |Amazing staff |FREE water sports |Other guests very friendly…..this we don’t mind paying a premium cost for the resort.||If they can address a few of the little issues we have found and other guests this could be a World winning resort, just need to action the feedback they are given. ||We will be back next year.

Couples has always been a favourite for my husband and I. This last visit was below expectations. While we know it's an older hotel, the flora and fauna is always breathtaking and added to the attraction for us. Then the food was always 5 stars. The food this time was disappointing. The buffet dinner was blah and the best meal we had which I would give 4 🌟 would be at Casanova. Even that was underwhelming comparing to our last visit this year. Now I think they have lost a few notches for us, so Sandals in undoubtedly now our #1.

The resort is small with 3 restaurants. The food is of a very high standard, particularly the Casanova Restaurant. |The rooms are spacious and fairly modern with a good sized bathroom. |The aircon in our room was new and made sleeping very comfortable. On the down side the extractor fan in the bathroom did not work which left the room a little damp. This in turn prevented the phone chargers from working but reception charged our phones without fuss. |The beach at the main part of the hotel was quiet and relaxing with a pool only a few yards from the clean sandy beach. |The staff were very helpful generally and some went above and beyond to greet and make guests comfortable. A special mention for Ivaney in room service, Carol in the breakfast area who sings gracefully every morning and Yasheken who greets guests at Palazzina. Lloyd and Herde in bar service were very helpful and approachable and Machugh was a good entertainment host/coordinator. ||If I could make some suggestions, I would ask that complimentary access for boat trips etc are better explained and that staff in the customer service area are more approachable for help and guidance. As the face of the hotel, I think some… could be more pleasant and strive harder to offer assistance for new guests who have not been before. ||I would rate the hotel as 4 star in comparison to others we have visited in the Caribbean, mostly because of restaurant options, room finish and size of the complex.

Beautiful property and wonderful staff...perfect getaway to have some quiet time and reconnect with nature and each other. It's an older property that could do with a few upgrades but immaculately clean well manicured. Food was excellent!

It would help if a more noticeable sign is placed outside the resort to assist with identifying the entrance. Didn't enjoy the beach as it was not sandy but instead muddy. Bell service was good likewise the overall staff. Friday night Grand Gala dining was great. Singer Tammi T was awesome.

Couples sans souci had overall friendly service and employees. Sunset beach definitely had more of a social vibe than other parts of the resort. We were, however, extremely disappointed in the photo desk. My husband and I tried to purchase our print photos and digital and no one was available at the photo desk during their listed work hours. This was very frustrating.

I had an amazing weekend here. I’ve been to a number of hotels and I can say by far the best service I’ve received. The food for breakfast, lunch and dinner were amazing. The room was nicely decorated for my partner’s birthday and I can’t find any faults with anything! Definitely will be visiting again.