Couples Sans Souci

This hotel is absolutely beautiful and we are so glad we chose here to celebrate our honeymoon. We were given welcome gifts and a free massage each as we were celebrating our honeymoon which was really lovely. The hotel is in a beautiful area surrounded by lush tropical vegetation and with its own beautiful beach. I got to experience scuba diving which was complimentary and had a wonderful experience. Glass bottom boat is also complimentary and fantastic as is other water sport activities. The rooms are beautiful and all the staff are so friendly and welcoming and the food is equally of a very high quality. Entertainment is brilliant with a must see spectacular Caribbean night on Tuesdays and Fridays on the main lawn. We would not hesitate to visit this beautiful hotel again and a big thank you to all the staff for making our honeymoon one to remember. Cannot recommend this place enough, one place everyone should visit if they get a chance to.

Couples San Souci is without a doubt, one of the most exceptional hotel experiences I've ever had. Check in was a breeze and took less than 5 minutes, my only dissatisfaction there was I didn't receive a welcome drink. That was made up for instantly as even though my room was not ready I was invited to enjoy the property until it was, this included bars, restaurants and all water activities. ||||||The room was spacious, clean and included robes. I had a garden view, at Couples San Souci I must say they are big on nature so the property is like a rain forest, they are so many trees which makes it conducive to the utmost relaxation for nature lovers, thumbs up for this. || Every team member I interacted with—from housekeeping staff, water sports staff, servers and supervisors at the restaurants and bars —was exceptional. They went out of their way to make sure every moment was perfect, always asking if you are okay or just warmly greeting you upon passing. ||||Dining at the  restaurants were amazing. The breakfast buffet  had a wide variety of  local and international offerings. Lunch and dinner  were equally exquisite and the true Jamaican flavors were on offering,  spicy. ||||The property has multiple pools and jacuzzis, a wide variety of water activities and attentive competent watersports staff to ensure utmost enjoyment. I loved the swim up bar, bar tender was attentive, pleasant and engaging with the guests. ||||The absolutely best part of my stay was my interaction with the staff. Special mention must be made of the gentleman from housekeeping that came to clean up after  water was dripping from the AC on the night of July 8th. He was so apologetic and genuinely concerned about our comfort. ||The supervisor at Palazzina that worked on the night of July 7th, you ensured that we got something extra from room service. Thank you 😊 ||Muta from watersports, ensured I got a personal guided tour on my snorkeling trip.||It was greatly appreciated. ||||Couples San Souci isn't just a hotel,  it's an experience that leaves you wanting more and will have you planning your return trip before you check out.

Amazing all inclusive experience here! We stayed the end of June and it wasn't crowded at all. Everyone was so kind and remembered our names and there was lots of activities, events, and excursions to chose from. Next time we will definitely have to stay longer than this 6 night trip. Some of my favorite experiences: snorkeling couples massage trivia at the swim up bar bon fire at the beach live music every night

Awesome place to be if you just want to relax without worries ( this is what sans soucis means). The rooms are very generous size wise. The vegetation is lustig. The food is excellent! They even have a well equipped gym. Loved it there!

Highly recommended!!! My husband and I had the best time at this resort. Exquisite service from everyone we had the pleasure of meeting. The grounds are out-of-this-world beautiful and great for strolling around. The rooms are spacious and clean and the food (we ate at all of the restaurants) is excellent! We booked a couples massage with Simone and Jackie and both women were true masters of their craft, in addition to being so lovely and welcoming. We were sad to leave and can't wait to go back again next year.

We’ve literally just left and I have say the overwhelming feeling is of disappointment. ||The pros of this resort are its undoubted beauty, it’s a really pretty, beautifully maintained, small, stylish resort and that’s something that can’t be faulted. |The other is the price, it’s certainly a very reasonable price for an AI. |The rooms(we were in B301) are very nice, spacious and pretty with very comfortable beds, decent aircon and huge bathroom(the shower is terrible though, barely a trickle of lukewarm water).||Sadly the cons of this place far exceed the positives.||The biggest and most disappointing issue was the staff. No matter how smiley, friendly or polite we were(we’re naturally bubbly and friendly people) we never got the same in return.|| The vast majority of staff seemed almost annoyed that we were there. Getting a mediocre unfriendly service at almost every meal became frustrating. Expecting a friendly welcome or a smile was obviously too much. I’m glad we aren’t expected to tip at this resort because I would have struggled to find any staff who would make me feel inclined to do so. I don’t understand where the resentment comes from. When someone greets you with a smile and a cheery good morning, it actually takes effort not to respond in kind..most couldn’t even find it in them to look you in the eye when speaking to you. |The dismissive attitude on the whole was upsetting. There were a few standouts however..the shining beacons of delight.. John, who had such a genuine smile for everyone, made us feel welcome every time we saw him. Carol, who was at the omelette bar, was another wonderful surprise, as was Jody Ann and Tamesha who were some of the most lovely ladies we’ve met, an absolute asset to the company, we just wish all the staff would take their lead. ||The second biggest disappointment has to be the food. We didn’t expect fine dining, but something above mediocre blandness shouldn’t have been too much to ask for. I’ve never understood the dumbing down of the Jamaican flavours. I understand the clientele are mainly American and perhaps it’s to cater to their tastes, but the lack of authentic flavours or spices was just ridiculous. The standard of most food was poor.. I think I could name 3 dishes I really enjoyed and the slow service(even taking into account ‘island time’) was unreasonable. ||Their gala nights and Caribbean night buffets are good though, great selection(service was as always , pretty terrible.. so unfriendly). ||The veggie bar, whilst the food is delicious (shout out to the smoked Marlin sandwich) .. the service was always RIDICULOUSLY slow.. and again, I hate to say it but the lady was borderline rude most of the time.||You never see any management , when we were at Sandals RP, the GM was always wandering around, greeting guests, asking about their stay (even handing out ice lollies).. nothing like that here. And handing out customer feedback at the end of the stay is pointless.. it doesn’t help us. ||Replenishing the drinks in the room was non existent..we had to wait 3 days before we got any liquor in our room at all, then 3 times we requested a bottle of wine on the app, and twice went to reception.. finally got one on the last day. ||Housekeeping staff were very friendly, and the rooms were spotless. ||The entertainment on the whole was excellent, the female singer, the Bob Marley tribute, the circus, steel band.. all fabulous, the fashion show/singer…. well let’s say that was less so. The gentleman who does the entertainment was also unfriendly, and unaproachable.. unless you were a returner.. ||The booking of restaurants is a pain, because you can only book the Casanova once at a time.. if all the restaurants were of the same standard, then there wouldn’t be a need to clamour to get the only decent place to eat.. all the food should be of the same quality! ||Overall, whilst it’s a beautiful resort, the unfriendly, unwelcoming staff members makes this a place I wouldn’t want to return to. Such a shame, but being made to feel uncomfortable and unwelcome doesn’t encourage me to return.

Use Google Earth to browse any resort before you go, however Jamaica does not have Hi resolution. You will not be disappointed with Couples Souci facilities and the bay, which they own the whole thing. Food, drinks, beach, staff, beach toys, all will exceed your expectations. |Flying into Montego Bay is a farther ride, however there are more flights into MB and your ground transportation is included anyway. Pack some nice clothes for dinner!

Staff changes happen- so you really can't go by 1 person's experience. The place is absolutely gorgeous. I would have given it 6 stars with the exception of the food. The food has been mediocre this year. This is my 3rd time coming to this resort- I don't know if they just have some key kitchen staff on vacation, or they are training some new ones. But this time/ this year - it's not cutting it.