Couples Sans Souci

We had a great experience at Couples San Souci as first timers at a Couples resort. Even though Jamaica had recently had the cat 5 hurricane, you wouldn't have known it at the resort. They did an awesome clean up. Service was excellent and the food was very good. We spent all our days at the au natural pool and beach and thoroughly enjoyed the experience. My only suggestion to Couples would be to take better control of the activities at the au natural pool as there were several repeaters as a group that played pool volleyball all afternoon essentially taking up most of the pool when pool volleyball was only supposed to be for an hour. Some folks would also prefer to float in the pool or just socialize and it was more difficult with volleyball going on all afternoon. . Also if you were laying on the pool chairs on the pool deck you were at risk of being hit with the ball. The resort could also come up with some more creative activities or contests for couples rather than just trivia and have resort merch. as prizes. Overall we had a great experience and will return.

This was our third visit to Couples San Souci and we were actually worried we would not make it this time. Hurricane Melissa hit the island 6 weeks before we were scheduled to arrive and we prepared for the worst. To our surprise, the resort reopened on December First. Our trip was set to begin December Second! Keeping in mind what the island had been through, we went ... hoping for the best. We got the best! The resort looked as good as it ever did. You could see where landscaping was damaged if you really looked, but overall the place was as beautiful as always.||||During the "Repeaters Dinner" for returning guests we sat with Ms. Gibbs, the GM. She showed us some video on her phone of the damage just after the storm. It really was amazing what they were able to accomplish is such a short time. Bravo to the entire staff!||||We continue to go to San Souci because of their nude (au natural) beach. Sunset Beach is set aside and offers everything you need for you vacation without having to deal with the tyranny of pants! The pool activities are fun, with Ashley, Shanae, McHugh and others leading the way. There is always a great, fun-loving group of guests ready to play volleyball in the pool. I'm impressed with how respectful the guests are about smoking only in the smoking area, it really makes a difference to us non-smokers. We always suggest you bring water shoes for the ocean at Sunset Beach because it is very rocky and there are sea urchins. I'm not sure if you need them on the "textile" beach ... we've never used it.||||San Souci is very hilly and if you have mobility issues you make want to take that into account. We stay down on the beach level, but the staff will always give us a ride up the hill when we need one. They are just a quick phone call away.||||Once a week they have an evening pajama party on Sunset Beach. They also have a weekly nude dance party Monday nights. It can be fun with the right crowd. We usually just hang with the folks in the hot tub while the youngsters dance.||||Casanova Restaurant was a nice dinner, as was the Asian restaurant. These 2 restaurants require reservations. And the Balloon Bar is a perfect place to hang out in the evening. Love those piano singalongs! ||||We will continue to visit Couple San Souci whenever we can. in fact, we are booked for April. Looking forward to seeing everyone again.

Been to Jamaica a few times before and although this resort isn’t the most luxurious it is by far the most beautiful with the absolute best service. I unfortunately was injured at Dunn River Falls and lost 2 days of my trip, even saw the resort nurse. The staff here went ABOVE and beyond to make sure I had everything I need to be comfortable. They even lent me crutches for the rest of the week. Had shuttles ready for me and everything. Ricardo, a bell hop here even offered to take my husband to the pharmacy to get me ave bandages and more advil.||Because we lost those two days and my injury we weren’t able to experience everything this resort has to offer. But definitely will be back to check it all out again soon. ||Special shout out to the entertainment here. The bonfire on the beach with acoustic jams made me cry almost. ||The people here treat you and eachother like family and it really is something you HAVE to experience.||Couples, I am writing this review the night before check out with the upmost gratitude. I had been looking forward to this vacation for so long and when I was hurt we almost went home early but you went above and beyond for me, and I will NEVER forget it. Much love

As always, Couples has exceeded all expectations! Absolutely pristine with unbelievable service and ambiance. Food quality is outstanding! I'm still a Swept Away guy but will definitely becoming back to Sans Souchi soon.

Avoid this resort. The food at the buffet was consistently served cold except fresh scrambled eggs. To make matters worse, the female staff were incredibly unfriendly and acted as though any basic request was a major inconvenience. Not the experience we expected for an all-inclusive. Save your money and go elsewhere.

I have very mixed feelings about this resort, as it has a lot of potential but is unfortunately mismanaged and you notice it mostly in the staff’s behaviour. Positive: the setting is beautiful and I loved that the resort is small and broken up into different parts so people are not crammed together in one space. I actually thought the food was good, maybe it was a bit repetitive but it was always fresh and plenty of options and very good quality at both restaurants (Bella Vista and Casanova). The ladies in the SPA were amazing and we went for three massages while we were there. There’s plenty of activities. People complaint about the small beach but I thought it was completely fine for the size of the resort. We were also happy with the daily cleaning and turn down service. Another very positive person was the lady at the omelette station (Carol) and the ladies at the Java Cafe - they made my day every morning. Super positive was also Zuki the tennis coach. Negative: most of the staff were lazy, inattentive, seemed unbothered and almost annoyed they had to be there. If they spoke to you it was with attitude, many never smiled and especially at the restaurants they were speaking at you and not to you. In general service at the Palazzina restaurant was so slow - multiple times we had to wait for two cappuccinos for over 30 minutes despite repeatedly reminding the staff. At the Casanova restaurant some of the staff were just rude and why doesn’t anybody ever smile? I don’t know if that’s an attitude problem or if they have never been trained in proper service. The drinks at the pool bar were poor and inconsistent - depending on the person mixing them you could get two completely different drinks when ordering the same thing. The room had a musty smell and our clothes started smelling funny as well. AC gave up on the last day. And the best thing that happened was when they decided to spray a chemical against mosquitos that is as heavy as smoke from a fire and smells very badly and they decided to start spraying at 6pm while guests were walking around the resort - we had to run away from the fog not to inhale it and all reception had to say was “it’s fine”. It’s not fine, my eyes started burning and this could cause a major attack in people who suffer from asthma. I understand you need to spray but INFORM your guests beforehand or spray at midnight not when guests are out and about for sunset drinks. In general whenever interacting with most of the staff it just felt like we were a burden to them and they couldn’t be bothered. Of course this doesn’t apply to all the staff, there was some hard working and attentive individuals who seemed to take pride in their job. We still enjoyed our stay but mostly because of the scenery, the weather, the food and the nice people we met there but we definitely wouldn’t come back and under these circumstances I wouldn’t recommend this resort to anybody as it doesn’t live up to a 5 star resort.

My husband and I stayed for 4 nights. We did not care for this place at all. The rooms are minimalistic and lack detail and design. Our air conditioning went out twice and we almost didn’t get into another room. There was nothing quick about the service or sense of urgency of moving us. Cups and dishes were left throughout the campus during our stay with lack of attention to cleanliness on the property. The attendant at the bar at the upstairs pool overlooking the ocean was hardly to be found. The all inclusive meals were very basic and did not seem fresh. I had mold on the bread of my hamburger at the food cafe down by the private beach area. The tables around the beach chairs sat with empty drink cups stacked with no one tending to clean up. We will not be back and I do not recommend. The only good thing about this place was the beautiful outside structure of the resort and the views of the ocean.

Overall Rating: ⭐️⭐️⭐️⭐️⭐️⭐️ (6/10) This hotel has the potential to be amazing, but it falls short in several areas. The property itself is beautiful, with lush landscaping and well-kept grounds, but be prepared for a lot of walking. The rooms are very spread out, and some buildings are quite far from the restaurants, pools, and main amenities, which can get frustrating in the heat. This resort is definitely more suited for older couples than younger travelers. There’s very little entertainment, and the overall vibe is very quiet. If you’re looking for a lively atmosphere or activities, this isn’t the place. One of the biggest disappointments was the beach, it wasn’t swimmable at all because of the heavy seaweed buildup. Unfortunately, the pools weren’t much better. Most of them had insects, leaves, and debris floating around, and they just didn’t feel clean or inviting. Food-wise, I’d give it another 6/10. The grill was the best restaurant on the property, but avoid the hotdog. They do offer an international night with dishes from different countries, which was actually a fun experience and one of the highlights of the stay. The staff was a mixed bag. I encountered a few rude employees, but overall, most of the staff were friendly. The housekeepers especially were outstanding, definitely a 10/10. They were kind, attentive, and consistently did a great job. This hotel could be a lovely getaway for the right kind of traveler, but for me, it was just okay. With cleaner pools, a swimmable beach, and more entertainment options, it would be much more enjoyable