Suzanna Armstrong
Google
We came in for a roughly 6:30ish dinner on a Saturday. There was no wait, we were seated quickly (less than 5 mins). Then, we proceeded to sit for about 10-15 mins looking over the menu and never bring approached by a server. My parents said this was unusual, but then laughed about how this had happened to them before, too. Eventually, my mom made eye contact with the hostess, and we were waited on by a very friendly server. No apologies about being essentially forgotten about (people who were seated after us were being waited on before us) or anything like that which I guess is fine, but then after taking our orders it took over 30 mins to get the food. No one has anything involved it was wrap, salad, chili, burger, omelette, so something that shouldn't have taken over a half hour. Also, as we sat, the diner slowly dwindled in activity so it's also not like the kitchen was slammed. My dad made a comment about it taking an unusually long time for the food to come out.
Eventually we were able to get boxes and packed our food. My husband, son and I left to the parking lot while my parents hung back for the check. After a few mins my dad joins us, and after several more minutes I go back inside to see if my mom's gotten the check yet. No. I want to say something to the hostess bc it seems like she's also management, but I can't because she's deep in conversation with customers who are paying and leaving. So deep in conversation that after another several minutes my mom is able to wave down the server and request the check. Never once did the hostess say "I'm sorry I'll be right with you" or anything like that.
Quite honestly, the food was great, but the service sucked so bad you couldn't pay me to continue patronizing this establishment. Most any diner can make a decent wrap and burger. It's the people, the atmosphere that keep you coming back and if I'm going to be ignored and forgotten about for an hour and expected to leave good tips and keep coming back for more, then I'm the only one losing out here. We sat down sometime between 6:15-6:30 and I started this review at 7:45 complete exasperated with this diner. So save yourself the headache and hit another diner. Or get take-out, or roll the dice and maybe have a decent experience.