Courtleigh Hotel and Suites

Decent size rooms but overall a good experience! Several parking spots and the view was amazing from the balcony! Drinking water available from 11am-8pm only, after that you’ll have to buy it! I would summarize this place as below: Great place for: 1. Picnic ✅ 2. Morning/evening walks ✅ 3. Weekend getaway ✅ 4. Hangout ✅ 5. Dates ✅ 6. Dog walk ❌ 7. Biking ❌ 8. Spending time with your loved ones ✅ Vibe 💯 Atmosphere 💯 Complimentary breakfast ✅ Complimentary WiFi ✅ Tasty breakfast ✅ Cleanliness ✅ View ✅ Spacious rooms ❌ Kitchenette ❌ TV ✅ Microwave ✅ Fridge ✅ Gym ✅ Soundproof walls ✅ Worth your time 💯 Worth your $$$ ✅ Convenient location 💯 Pool ✅ Exceptional customer service ✅ Cleaner washrooms ✅ Recommend this place? ✅

Felicia at the front desk was amazing! Her customer service was outstanding—she was friendly, professional, and went above and beyond to make my experience great. Keep smiling, beautiful! She was truly beyond exceptional. Thank you again! Make sure to ask for her!

This was one of the most hospitable hotels and staff. Javan and Felicia were very informed and helpful with weather and suggestions. Smiles and polite the whole time. Great price and value for the stay. Again great experience. Food was great. Rooms and bathroom are very clean. Had a great time. And yes the drinks very not watered down.

My family and I had the most pleasant and stress free experience checking into our hotel after driving through the night after while trying to escape hurricane damage. I am so glad that we got to cross paths with Craig…. Such a wonderful, helpful man.||Thank you again Craig

My family was on a trip to Jamaica that was affected by hurricane Melissa while staying up in Lucea, Jamaica. After trying to get to the embassy and not being able to schedule a flight out of Kingston till the next day, the Courtleigh was able to accommodate us last minute. Craig helped us get all of our luggage and made us feel at home. Beautiful hotel and great staff.

The breakfast is very good and varied. However, the customer service was terrible and the treatment, hostile. They offer no help if problems arise with a Booking.com reservation. I arrived at the hotel on a Sunday and, even though I had paid ten days prior, they had no record of my reservation. While they supposedly looked into it with Booking.com, I had to make a $200 USD deposit to be able to check in, and I gave them all the reservation details. The next day (Monday), the receptionist asked me for another $200 deposit, which I refused. The hotel had not contacted Booking.com, so I had to call customer service myself for about two hours; they confirmed my reservation and payment were in order and that they would open a case. I informed the manager about this and sent her all the proof, expecting her to investigate. To my surprise, on Wednesday the manager, in a hostile tone, practically accused me of fraud without having checked with Booking.com. After a heated conversation, they finally contacted Booking.com and the matter was resolved. If they had done this verification from the beginning, I would not be writing this review.

My family and I were stranded in Jamaica after Hurricane Melissa and spent 5 hrs traveling across the country to try to fly back home to the states. We ended up getting last min flights the following day, and traveled to the Courtleigh hotel as our first attempt for a one night stay. Craig was extremely helpful in figuring out a way to get us last minute hotel rooms in a seemingly full hotel. We came in disheveled, and they immediately offered to unload our bags from the taxi and take them to a room while we went into the buffet for breakfast. They got us into rooms before noon regardless of the 4pm check in time. I highly recommend this hotel to anyone traveling to Kingston Jamaica.

Great massively large rooms with full kitchen and living room area. It felt like never ending from one room flowing into the next. Everything was clean and in good working conditions. The breakfast buffet was fresh and delicious! Great stay!