Courtyard Boston-South Boston

I miss the amenities they removed since the Pandemic. Pool-gone. Free parking -gone. Free coffee in lobby-gone. Newspapers-gone. Staff still rocks and the rooms are clean. Good people work here. I hope corporate takes care of their front line cause they deserve it.

Comfortable stay with dining and shops a short walk from the hotel. Ample parking around the building. Ashley at the front desk was knowledgeable, professional, welcoming, and helpful. She provided great recommendations! Bistro was clean and served great food. Staff all around were helpful and cheerful!

Had a couple days in Boston after a weekend wedding in RI. Hotel was great. Modern room with updated furniture. Very clean room and friendly front desk staff. Plenty of parking onsite. Red Line for the subway is less than a 10 minute walk. 3 quick stops on the subway and you are in downtown Boston. Quick Uber ride to the airport. Would definitely stay here again.

Great value hotel in South Boston. It's what one would expect of a Courtyard- has everything you need without much frills. For a tourist, the location isn't fantastic but the Andrew subway station is an easy 10 minute walk away and will get you anywhere in the city easily. It's also a very safe neighbourhood. Had no issues walking around past midnight. The hotel is tight be the South Bay strip mall that has a fantastic supermarket with ready-to-eat meals, several outlet stores and eateries. For breakfast, I highly recommend Victoria's diner just behind it that is supposedly quite an institution. Bonus points for a well-equipped gym.

had a great stay at Courtyard Boston-South Boston! The staff was welcoming and professional, and check-in was a breeze. The room was clean, modern, and comfortable — exactly what you’d expect from a Courtyard. I especially appreciated how quiet the hotel was at night, which made for a restful sleep after long days exploring the city. The location is convenient — just a quick ride to downtown and right near the Red Line, which made getting around super easy. There’s also a Target and other shops nearby, which was helpful for grabbing last-minute things. My only small gripe was the limited dining options in the immediate area and the hotel bistro closing a bit early for my schedule. But overall, this was a solid, reliable choice for my Boston trip and I’d definitely stay again!

Front desk was very nice in the beginning. I guess I over stayed my welcome because the womans at the front desk seem to not like me. Very shady and fake. Every day especially the last couple of days I would be lock out of my room and I am a senior and just had major surgery. Stay there during post operation. The restaurant staff and housekeeper were very friendly and ethics. Thank you for them.

I stayed for 3 nights for a convention in Boston,. |Positives:|1. Lobby and hallways were pleasant and well kept. Wallpaper and carpeting in the room was also pleasant (though the ceilings were that white "popcorn" type that screams "youth hostel"). |2. Front desk staff were uniformly friendly and accommodating. ||That's it for the positives. ||Negatives:|1. Lighting in the room was poor. Even with all the lights on, significant areas of the room were dark or shadowy. Lights by the bed were sconces and not directional to allow for reading. |2. This was the first hotel room I've stayed in that did not have a safe for valuables|3. The wardrobe looks like it was obtained from IKEA and is too small (see photos). |4. The ironing board was one of those short, tabletop ones that makes it very difficult actually to iron one's clothes. This may be a byproduct of the inadequate wardrobe, which is too short to accommodate a normal ironing board|5. There was no bureau in the room, indeed no drawers at all, in which one can store underwear, socks, workout gear, polo shirts and other clothing not typically put on hangers. I wound up piling these on the second bed. Laughably, there is an opening in the desk area that appears to be one that a drawer normally would fit into, but it's just an empty space that is useless |6. The "desk" was a relatively narrow horizontal board attached to the wall. Not terrible but contributed to the feeling of a "low-rent" accommodation.|6. The view from my second floor room was of a parking lot, grabage dumpsters filled with garbage, and industrial buildings. Very unpleasant.. |7. Room rate was about $580 per night, including taxes. I would expect this at a 5-Star hotel, not here. I found this to be an abusive rate for what the hotel offers. I also wanted a KIng room but it was even more expensive so I settled for two Queen beds.|6. Of of the beds was against a wall so anyone sleeping on the side has no light and has to climb over the other person to get out of bed.|8. Gym was okay. Mostly treadmills and ellipticals with a bench press and a leg press machine. Otherwise only free weights and one of those "universal" gyms that are not much use.|9. I'm a frequent Marriott, traveler. All things considered this was the most disappointing Marriott, hotel I've ever stayed in

Update March 25 - I was charged for a shuttle service that I did not reserve or use. They refused to provide a refund and acknowledge the mistake. Dishonest business. Very disappointing. —— Front desk employees are friendly, Bistro not so much. Exact same feedback as my previous experiences months ago. The breakfast options and taste however were excellent except for the pricing. I paid $50 additional on my room package for two adult breakfast. Some rooms are recently renovated. Deserve a five star for that.

I was so delighted with my stay at this hotel. I am a former resident of Boston, and to come back to my "second home" and see how much Boston has grown in this area made me smile. The hotel front desk staff and cleaning staff were super nice and helpful. I would highly recommend if you want to be close to downtown and for with decent shopping and restaurants.

I keep meaning to (start) finish this review. It's slow going even though I like and stay at this place quite a bit. Rooms aren't bad. The service at the desk is pretty quick. If I'm not staying here, I'm parking my car here because I'm working in the area and we all know parking in Boston is hot dog poop. Not super cheap, but also not unreasonable so I use it often. I've gotten food from their restaurant a few times and it's delicious though the prices have crept up, but where hasn't. They were on the higher end to begin with but the food is real good.

I stayed for 3 nights for a convention in Boston,. Positives: 1. Lobby and hallways were pleasant and well kept. Wallpaper and carpeting in the room was also pleasant (though the ceilings were that white "popcorn" type that screams "youth hostel"). 2. Front desk staff were uniformly friendly and accommodating. That's it for the positives. Negatives: 1. Lighting in the room was poor. Even with all the lights on, significant areas of the room were dark or shadowy. Lights by the bed were sconces and not directional to allow for reading. 2. This was the first hotel room I've stayed in that did not have a safe for valuables 3. The wardrobe looks like it was obtained from IKEA and is too small (see photos). 4. The ironing board was one of those short, tabletop ones that makes it very difficult actually to iron one's clothes. This may be a byproduct of the inadequate wardrobe, which is too short to accommodate a normal ironing board 5. There was no bureau in the room, indeed no drawers at all, in which one could store underwear, socks, workout gear, polo shirts and other clothing not typically put on hangers. I wound up piling these on the second bed. Laughably, there is an opening in the desk area that appears to be one that a drawer normally would fit into, but it's just an empty space that is useless 6. The "desk" was a relatively narrow horizontal white resin type tabletop against the wall. Serviceable, but contributed to the feeling of a "low-rent" accommodation. 6. The view from my second floor room was of a parking lot, garbage dumpsters filled with garbage, and industrial buildings. Very unpleasant.. 7. Room rate was about $580 per night, including taxes. I would expect this at a 5-Star hotel, not here. I found this to be an abusive rate for what the hotel offers. I also wanted a KIng room but it was even more expensive so I settled for two Queen beds. 6. One of the beds was against a wall so anyone sleeping on the side has no light, no nightstand, and would have to climb over the other person to get out of bed. 8. Gym was okay. Mostly treadmills and ellipticals with a bench press and a leg press machine. Otherwise only one-handed free weights and one of those "universal" gyms that are not much use. 9. Bathroom is serviceable. Not at all special, but clean with a working tub/shower and sink area. 10. I'm a frequent Marriott, traveler. All things considered this was the most disappointing Marriott, hotel I've ever stayed in

My family and I had a lovely 4 night stay here. All the staff were so helpful and welcoming. The room was very spacious and clean, beds were comfortable, fridge and microwave were provided. The hotel has a laundry room, gym, restaurant, lounge area and a business center. The location is a 10min drive from downtown and behind the hotel is a huge shopping plaza with lots of dining and shopping options (Target, Marshalls, TJ maxx, Nike, Express) and a movie theater. Overall, very happy with our stay here

As a frequent traveler and Titanium Elite, sometimes you just want someone to say "hey, I'll comp your parking". Nope. Won't get that here. $20 to park. My small fridge was loud and shaky when you put something in it, and let management know. The gentleman that checked me in at night didn't greet me, acknowledge my status (they're supposed to), or even just be polite. Really turned me off to being here to be honest. Looked more like a nighttime manager than regular associate. Next time I'm in the area, I'll stay elsewhere. FYI, the location is very close to a homeless camp population. It didn't affect me, but just as an FYI.

Front desk struggles to speak English well. It is really hard to communicate important things to them. Like for example, "why are you allowing a homeless man to sleep on the floor, in lobby, with his dog (pets are not allowed) on the couch."? He just shrugs and says, "yeah, the dog pooped on the floor, and we had to clean it up." I was like, "um, ok that response is problematic " I was intimidated by the tenants across from me and told front that they were outside our door just laying in the ground, looking wasted. So how does the front desk respond? They send maintenance up here, and confront us about it and point at the man half wasted and say, "don't worry, this is a customer " "Really?! Why the crap is he not in his room?!" I tried to explain to the maintenance person at our door how problematic this was and he said he could not understand me well because his English was not great. The fact that a Boston hotel can't get any staff at desk who can speak English well enough to understand customers, is pathetic, when Marriotts in Quebec have staff who speak English so well. So we don't feel safe, and we plan to get out of here tomorrow as fast as freaking possible.

3 stars for: An uncomfortable bed and thin pillows which kept me tossing and turning at night. A lack of mask enforcement. There are signs posted on the front door saying masks are mandatory, so I wore one the whole time while outside of my room. No one else did, even when they were communicating face to face with hotel staff. A mismatched sofa to go along with the outdated room. We were charged $5 data fee for no reason. Slow as molasses elevators. The good: This hotel had rooms available day of when I found myself stranded in Boston for a night. The lobby is clean and staff are very friendly. The shower was hot and powerful when I needed it after a long day of walking.

Pros- this hotel was a available last minute at a somewhat reasonable rate for Boston, it's clean, has great water pressure and a friendly staff. Cons-they tried to tack on a random fee on my bill for data usage(what does that even mean?), The breakfast box is terrible (see photo), the creamer could be dried paint in a container, no shuttle, the bed was uncomfortable, the pillows were thin and unsupportive at best, the AC unit could not be any louder and the walls are thin. Also check out the picture of the mismatched couch, it's almost funny how the cushions are completely incorrect.

Marriott said the standard for the business traveler when they introduced the Courtyard concept. This Marriott courtyard delivers on all aspects of that design. Check in is seamless it's friendly and they recognize you for your status and take care of you quickly. The bistro is top notch and once again service is excellent. A placard for parking is required and it is again easy with plenty of space. Rooms are clean orderly and have every working need covered. It is the quintessential Marriott courtyard!

Disappointed with the service from this Marriott. Beware of fine print when booking THIS property through the app! Zero exceptions to cancel prepaid reservations regardless of Gold Elite status or booking 2 months in advance! For reasons outside of our control, we asked to cancel reservations we booked 6 days ago- for check in date 2 MONTHS from now! Cancellation policies are at the discretion of each Marriott property & they could have cancelled with no loss as it's so far in advance. I even said I'll take a credit- Nope. Manager offered to change the dates but would not cancel without us forfeiting 100% of what we pre-paid. Zero exceptions. FYI- the room is listed across different hotel websites for much cheaper than the price we paid through the app, with a more flexible cancellation policy. You're definitely not getting "best pricing booking direct". Beware when booking with this location!

My close relative was sick and while she had recovered, I wanted to come in person and see her face to face to make sure she was well. I think that in person presence will always be better than phone or any other interaction. She was doing excellent as if nothing had happened. While I could stay in her home, I decided to stay at the Marriott, the Marriott will always be my top favorite choice for stay. The beds are always good an comfy, the silence, and is a very clean Hotel. So why not? For Boston the Marriott will always be my first top choice. Also, this location is very close to the downtown area where most of the great restaurants and places are, 10 mins. Off about taxi drive.

Hello

Not impressed at all with this hotel. The staff was very friendly, however, that was the only positive. The room was small, outdated, didn't feel clean (hair in the shower, stains on the carpet), and just was not worth the money. Room rate itself is cheaper than others in the heart of Boston, as well as the daily parking fee. The hotel is not in a nice area of town and would not stay here again.

It does the job and the price is okay. It's also very convenient to a pretty large shopping center next door. The room was passable but this entire hotel is stuck about 15 years in the past. The TVs looked like something from the Bush era and it's disappointing that you have to pay extra for Wi-Fi that's capable of streaming video (the basic Wi-Fi is free but claims it's not fast enough for video streaming which is pretty sad). That seems a little old fashioned now that's it's 2022. Let's not be greedy guys. The rooms were relatively clean but could use new carpet. The shower was very nice. Beds were fairly comfortable but the mattress was a bit sunken and the blankets were kind of thin. The hallways REEKED of marijuana at all times - especially at night. I get it - it's legal in MA now but aren't there WAYY more fun places to smoke weed than the courtyard Marriott? If you want to partake in the ganja, maybe think about going to a laser rock show or out in nature OR AT THE VERY LEAST put a dang towel under the door so you're neighbors don't have to be subjected to your low quality skunky weed stank. When we arrived one of the smoke detectors was going off in the room down the hall from us because someone was hot boxing it in their room. I don't understand the appeal. Also parking is $20/night which is absurd because they aren't exactly in a central location. That parking fee seems a bit high. I feel like Marriott used to be a nicer hotel chain 10-15 years ago and has suffered a steady decline. I remember when Courtyards were always clean and comfortable places to stay at. I don't feel this is the case anymore.

This Courtyard by Marriott on Boston Street in South Boston is terrible! The hotel nickels and dimes on everything even with it's very old-fashioned decor in a lesser expensive part of Boston. No free coffee in the lobby even on Easter! Coffee and a bagel in the hotel cafe were $9! Parking is expensive, too. This is the worst Marriott experience I've had and I've been in many hotels.

I recently had the displeasure of staying at Courtyard Mariott South Boston, and I cannot express enough how utterly disappointed I am with my experience. The constant presence of construction workers outside my window completely marred what should have been a pleasant stay. Upon arrival, I was greeted by a friendly receptionist who swiftly checked me in. The lobby appeared presentable, and I held hope for a comfortable stay. However, my optimism quickly evaporated the following morning when I was awakened at the crack of dawn by the cacophony of construction noise. To my disbelief, there were not one, not two, but three men conducting construction work right outside my window. A window with curtains that don't even close completely. The sheer audacity of subjecting guests to such an appalling disturbance is beyond comprehension. The incessant hammering, drilling, and other ear-piercing noises continued for hours, leaving me with a throbbing headache and a ruined day. Their response was "We didn't know there would be construction, we're as surprised as you are, and it will be done soon" Three hours and 5 calls later, I was offered a late check out! It is incomprehensible how the management of could allow such a disturbance to occur without any regard for the comfort and well-being of their guests. Not to mention three men unannounced right outside a window. Imagine if you had your wife or daughter in the room? What makes matters worse is that my repeated attempts to reach out to the front desk regarding the issue were met with indifference. Housekeeping came in three times as well despite a do not disturb sign on the door. The lack of concern or effort to address the situation only added insult to injury and left me feeling utterly disregarded as a paying guest. I strongly advise anyone considering a stay at this hotel to think twice before booking. The lack of consideration for guests' peace and tranquility, coupled with the dismissive attitude of the staff, is a clear indicator of their disregard for customer satisfaction. In an industry where guest comfort and experience should be paramount, it is deeply disheartening to encounter such negligence. In conclusion, I vehemently discourage anyone from subjecting themselves to the abysmal experience I endured at this place. Save yourself the frustration and headaches, and seek accommodation elsewhere that values your comfort and provides a peaceful environment.

I arrived at the Courtyard Marriott South Boston around 10:30 PM on a Sunday evening. It had been a long day of travel filled with flight delays, and all kinds of travel hiccups so needless to say, when I arrived at my hotel I was more than happy to get up to my room and go to sleep, finally. I saw there was a parking lot, which I was surprised about because most Boston hotels do not have one. The Holiday Inn Express and the Courtyard have a dual partnership here. They share the same parking lot so you can park in either but you must have a parking permit which you get upon check-in. I was not stoked that I had to walk back out to my car to put the permit in, but I guess that's a small price to pay to actually have your car parked in a lot. I was greeted right away by Thomas who is lovely. He checked me in and got me on a higher floor in the closest to a corner room as they had. He explained to me that their king rooms are not located in the corner. He was very nice and welcoming & helpful. They are also very great with the mobile app. Very responsive. I went to their tiny marketplace store to grab a few waters, when I came back there was a long line of people checking in so I just messaged them on the mobile app to charge me for the waters. It was much easier that way. They responded right away. When I got to my room I was so happy to finally be there. It was somewhat of a spacious room, no real view/ nothing special about it but it was a room with a bed. It did have a refrigerator and a microwave which is nice. They have their Bistro dining area and bar that offers breakfast and dinner as well as cocktail hour. My first night sleep was not great at all. There were loud people next to me playing music and slamming their doors, and then at around 5:30 in the morning construction started right outside of my room. My hotel room was expensive so I wasn't happy about this. After a long day of traveling all I wanted was a nice, accommodating hotel room. Also, my toilet wouldn't stop running so luckily, I knew how to fix it myself because this is happened in hotels before. That did keep me up for a little bit, though. I didn't get to take advantage of any of the amenities but they do offer guest laundry, fitness center, a nice outdoor courtyard (that puts the Courtyard in Courtyard Marriott) with an old-school grill, and a business center that are all 24 hours. The Bistro is also available for a limited hours as well. My second night sleep was better except for the construction trucks pulling in to the lot right outside of my room in the middle of the night which woke me up. The next morning I was excited for a hot shower only to learn that the hot water wasn't working so I took a freezing cold shower. When I went to check out, the person who checked me out didn't have a name tag and wasn't wearing a Marriott shirt. I told him about the hot water situation and he apologized but I didn't know if he was able to make any adjustments for me since he didn't have a name tag. However, he did do me a solid and reported it to his manager after recognizing I am an Elite member. Within an hour and a half later I received an email from their manager m, Stephanie apologizing and letting me know that they had issued me points for the inconvenience. They explained that it was an issue with their water boilers and it has now been fixed. I did appreciate the email and it did make me feel better. Overall, I would definitely not return here for all of the issues I encountered. It was a very expensive stay for things not to be working properly.

South Boston Courtyard by Marriott is a typical Courtyard. The hotel was not really our choice. It was the "team" hotel, as we were here for my kids' sports tournament in Foxboro. If you are in Boston to see the city I would not recommend this location. It is not convenient to any tourist spots. The "T" is about a 10 minute walk. The only thing convenient about the Courtyard is that it is located right in the back of a shopping center with many stores like Best Buy, Target, Stop & Shop, etc. So if you need anything, you could get it right behind you. I would be careful though, as it did not look like the best area. The room was pretty generic and clean enough. The best part about the hotel though, was the staff. The entire staff was very helpful and courteous, which gives the place an extra star for me. The star staff member for us was Sara. On our first night, after we checked in and were settled, we realized the double room we booked was way to small for the four of us. Sara went out of her way to move us to a bigger room that very evening. The hotel has a cafe with alcohol and Starbuck's products in the lobby. It is only open at certain hours but you can always ask the front desk for a coffee. Courtyards do not have complimentary breakfast, which is one reason I like Hamptons better. We only had breakfast once in the hotel and it was okay, but on the expensive side for what you got. If you want a plain breakfast there is Panera and Victoria's, a diner, near by. This Courtyard has a nice indoor heated pool & hot tub and a gym. The price each night was $179 (without taxes) and a big plus is that there is no charge for parking if you have a car. I guess that is not too bad for Boston. If you are in town to attend or visit something nearby, this Courtyard would be adequate. If you are visiting Boston for a few days to see the sights, I would find a hotel more the center of town.

We arrived so late and a lot of things had gone wrong during our trip but when we got there the lobby was immaculate we were welcomed and greeted AND the best part: we were upgraded!!!! To a double suite! The rooms were so ample, all amenities you can expect. They had packaged breakfast to go in the morning. I really enjoyed our stay and will be a repeat customer

Stayed here for a couple nights to visit Fenway. I just want to start by saying every single worker I encountered was extremely friendly and helpful. They will help you find your way around if this is your first time in Boston. Everything was clean and the room had more space than I thought it would. It was a pretty quiet stay, not a lot of noise going on. They have a parking lot that is $20 a night so I recommend leaving your car in the lot and taking the train to explore. The train station is a couple minute walk away and from there you can get anywhere you need to without worrying about finding parking or navigating the busy areas. Overall a very convenient and friendly experience.

I was here for one night attending a friend's wedding in Boston. The rate I spot was a special rate that was discounted a bit due to corporate perks. I was supposed to be here two nights, but I lost a night of travel because my flight was delayed and rescheduled. Thanks a lot weather! As a result, I wasn't able to get my 1 night refunded, which sucked. With that said, the hotel itself was pretty comfortable and clean. My room was pretty spacious and the shower was quite nice. It wasn't too far from downtown or the airport, so it was quite convenient to stay here.

Stayed here for a wedding in the area this past weekend and it was perfect. Checkin was smooth and the room seemed updated and clean. The bathroom was spacious with good lighting. The air unit was not too loud and you couldn't hear people through the walls. The location was perfect. You could walk to restaurants and stores in the plaza behind the hotel. It was also a short ride to downtown to go to restaurants/bars. The only thing that could have been better was if they had a free breakfast. They had a breakfast you had to pay for that was a bit pricey.

So apparently, this hotel is now closed. I booked 2 rooms, one through Expedia and one directly on the Marriot website. About a week after booking, Expedia emailed me saying there was a problem with my reservation and that I needed to call immediately. I decided to call Marriot directly and to my surprise, was told the hotel has been closed for the past year. It looks like there was a website error, allowing people to book rooms for a hotel that is shut down. The agent promptly cancelled my reservation, and offered to book me a new room at a hotel further away for more money than I had paid! I'm disappointed in you Marriot! I have family coming in, and you dont have the decency to offer me a replacement room that is like or better. We entered in to an agreement when I made my reservation with you. If something were to happen and I needed to cancel on my end, you'd continue to charge my card full rate. However, when you can't meet your end of the obligation, you incur no penalty, consequence nor do you try to keep my family and I whole. Shame.

I stay here when I have to stay overnight in Boston for work. The hotel is close to my office in the Seaport and is far cheaper than anything in the Seaport. The hotel is walking distance to multiple restaurants which is convenient. The beds are very comfortable and the staff is nice. They just reopened the bar in the hotel so you can have a drink after a long day in the office.

This was a mistake. It was a Hampton not a Courtyard. They are always great. I was pretty shaken up at the time so I jumped the gun on proofreading.

Reasonably priced option during summer in Boston that is not too far from the redline T station. Nice big rooms and while generally speaking, the better hotels are closer to downtown and shore area, this property is not tremendously disadvantaged by the location. There is mall with some national food chain type places to eat. They charge for the parking and to my surprise, had free water bottles for guests in their rooms (I know - how do they plan to stay profitable if they are going to spoil their guests like this!?)

3.5 stars. Luckily, I spot this Courtyard by Marriott off the highway (right behind huge Holiday Inn sign) b/c I seriously don't know where my GPS was taking us lol. I guess other yelpers were having the same problem too? The staff at front desk explained that b/c there are new building and road constructions, hence GPS can be a bit out of whacked. But by the next day, we were getting around pretty easily :) The room we stayed at was so spacious! It had nice modern red/wood furniture, and beautiful Japanese floral decors - from paintings, wallpaper, plants, to shower curtains too! Yes, quite girly hehehe... I was also happy to see that they supply Paul Mitchell shampoo and conditioner! That's my fave brand, and it smells so nice :D!! The cleansing & makeup remover towelette was a very nice touch too, thanks :) Overall, a great experience at this Courtyard by Marriott. Comfy bed, fast wifi connection, a small "market" to get your essentials (plus a microwave!), a large lounging area to watch TV or enjoy a coffee or beer, working station with computers and printer, boarding pass station, and they serve Starbucks :) This hotel is also walking distance to South Bay Centre for shopping and groceries, and T station to conveniently hop on the subway system. I will be sure to come back next time when I'm in Boston again!

Excellent hotel! Promptly and professionally greeted after a long flight. Marissa was so helpful with lots of ideas for an out of town traveler, she knows her stuff and went beyond the meaningful check-in. She met with the long term stay rep and made sure I was checked in for my month plus stay. The rep then made sure I was checked in with my Marriott rewards benefits. After switching to Marriott, and experiencing this level of service, they are now my go to for my travels (9 months a year!) My room is exceptionally clean, the linens are crisp, and the location is very quiet! I'm impressed! Thank you Marriott!

Scam BEWARE of the $250 Lost Damage Charge. My bill was not ITEMIZED and the front desk person didn't know anything. I had the front desk person sign my bill to show I spoke with someone about my concern. AGAIN he said he didn't know anything about it ! I was expecting the room charge to be $279 not over $400 ! Now I'm on the shuttle and chatting with other business guest of whom I have their information to dispute together. The same thing happens to them ! SCAM COURTYARD IN SOUTH BOSTON. I wonder how many people have this happen to them and don't even pay attention to the bill? Sound to me like a great revenue builder. I will report this to the Mass Attorney Generals Office and the BBB. Who knows if this is a normal practice at this property it sounds like a class action law suit. If the General Manager of this property would please reply to this post and address this hidden charge that would be a step in the right direction. I would also update my review with the results.

Clean, modern accommodations with lobby bistro dining option and free parking. Friendly staff are prompt and flexible. I've stayed at other brand hotel chains in the area and this is among the best yet. We will definitely return. Bonus: mini-fridge

Review: From a family perspective/not business traveler -FREE outdoor PARKING -Hotel is very clean and quiet (however there is some traffic noise from Rt.93 - if you are 'noise sensitive' you may want to consider earplugs for sleeping). Hotel seems to mostly cater to business travelers. -Beds are comfy/cozy (if you're allergic to feathers call ahead and they will replace pillows with synthetic filled pillows) -Hotel is more reasonably priced than hotels in North Boston/Back Bay Area - WiFi ALWAYS worked -Hotel staff are VERY friendly and super helpful. We had a clogged toilet (ugh- I know!) and maintenance came to fix within 15 min with a smile -Hotel has a restaurant: make sure to ask the hours of operation- they open at 6:30am most mornings and are NOT open for lunch and close around 10pm so they are not available for late night meals and they don't provide room service. Average meal is $10-$12. -Hotel has a small sundries area stocked with snacks-reasonably priced - Shuttle service to airport and Andrew T station (subway) but please see additional comments later! -Hotel has its own taxi-for-hire: the driver is so nice, friendly and helpful!!! He can get very busy though so you likely will have to find an alternative taxi/Uber/Lyft. -South Bay outdoor mall is only one block away- Target, Best Buy, Applebees and Olive Garden + more. -mini-fridge/microwave in room -toiletries are Paul Mitchel products (nice!) -Seems PERFECT for biz travelers The following pertains mainly to personal vacationers (and not biz travelers or those who have personal chauffeurs): -Transportation: this Hotel is about a 15-20 min drive to North Boston where most attractions are (like Fenway/Boston Common). The shuttle DOES NOT go to/near North Boston. The shuttle will take you to Andrew T (subway) station in South Boston. During the day it leaves the hotel every 30 min. However be aware (especially families with kids) that the Andrew station and the area surrounding it is not the best of areas and the hotel does not tell you this. We took the shuttle ONCE from the Andrew T station to the hotel and would not go there again because we had a bad experience and had our kids with us so after that we had to rely on taxis. We used taxis to take us to the Broadway T station (better area) (about $15-20 with tip) or to take us right into town (about $30 -$40 with tip). Not sure how much Uber/Lyft would be. It is not likely that you could flag down a Taxis/Uber/Lyft at this hotel like you can at North Boston hotels because they do not frequent this hotel. You could get lucky enough to catch the hotel's taxi when it's there or catch a taxi dropping off someone else. Re: Taxis- if you call for a local taxi they likely will not show up. We called three different times and waited over 45 min and had to use a taxi that was dropping-off instead (each time). On our 3rd day a local cabbie told us that taxi drivers in Boston will rarely go to a scheduled call because people often catch another taxi while waiting on the taxi they called. Thank you honest cabbie!!! You likely will not have this issue with Uber/Lyft. -Complimentary coffee in room (hotel provides coffee machine) ONLY. If you want 'real' coffee, their restaurant has Starbucks but you have to wait for them to open at 6:30 am. -Pepsi products, no Coke products (so pack Diet Coke!) -No quick-service food restaurants or convenience stores within walking distance Overall/ great hotel and hotel staff

Although my stay was nice for the one night we were there, we set up a 4a.m. shuttle, which we missed by 2 minutes. When the driver came back he was obviously annoyed. I said good morning to him which he just responded with "which airlines are you going to". Then we got into the mini bus and I thanked him for putting down the step stool to get in. I got no response AGAIN. But the kicker was... when he closed the slider door on the side it completely banged against my arm. I am going to have a large bruise. No warning was given. I will be calling the hotel about this. I don't care how ANNOYED you might be. If you work in customer service you suck that crap up until you are no longer in front of the customer. My husband sotuls not be tipping this guy! The 2 stars would have been 5 but this was part of my hotel experience. Sad that this was my final impression of the hotel.

Oh my, what a night! We got a room with 2 queen beds for my family of 2 adults and 2 big teenage boys. The problem we have is that they REFUSE to share a bed with anyone and I will not sleep on the floor. Even though we brought a blowup mattress it wasn't enough...then came along Sara. Sara is one of the nighttime staff who ever so graciously helped us out of a disastrous night with no sleeping. She told me that there was a king room with a sleeper sofa and that she could switch us right away. She told me that 'she could feel my pain because she had a similar problem with her brother growing up'. I can't thank her enough for helping my family & I out. Every hotel should have that can appreciate the predicament that I was in and help get it fixed so quickly. Besides this problem, the hotel is very nice. They have a 24/7 gym that's well-equipped, an indoor heated pool, a Starbucks and a cafe that serves breakfast and dinner (ribs, chicken, pizza, burgers and more).

We arrived Saturday afternoon and had trouble checking in. It took two and a half hours to check-in, which was extremely frustrating. After being able to check in, we settled into the room which was neatly arranged and aesthetically appealing. Pros: great wireless connection, comfortable bed, decent fitness center and hot tub, complimentary shuttle service to T and within walking distance to shopping plaza (Target, Best Buy, Stop & Shop). Cons: we had to ask three times for towels, small cafe ok customer service and no complimentary breakfast. Overall, not a terrible place to stay, if not for the lack of cafe variety and ok customer service, would have given four stars.

Sigh. Knowing that I had to be at Boston Medical Center at an insanely early hour, I decided to stay here the night before because I got a cheap rate. And for your out-of-towners, I am a Boston girl and knew in advance that - as many other Yelpers have said - that the neighborhood is, indeed, "sketchy". Tip #1, if driving: pull up right out front, check in, AND THEN GO PARK. Why? Because I made the mistake of parking way the hell away from the door on a frigid night with a heavy bag, only to be told I needed to schlep back out and put a parking pass in my window. And the guy at the Front Desk had ZERO personality. Sigh. Rooms are nice (at least mine was, but I am a Marriott Gold Member, so who knows), but I would have to say that my best tip is just to stay elsewhere. So many other Marriotts nearby.

Please see my uploaded photo. Yes, that is marijuana. DRUGS found in the couch in my hotel room after a million other things had gone wrong. Told the front desk about the drugs immediately and the lady asked me, 'Don't you smoke?!' They could care less. Our new room, in addition to finding drugs, had broken phones, a bathroom that looked like it hadn't been cleaned in a century(please also see my photo), no trash cans, dirty bed/furniture and reeked of weed. The vents in the rooms blow out cigarette/weed smoke. My boyfriend went down to get quarters for the laundry. The front desk sent him to a different hotel because they didn't have any???? How is this possible?! Then the hotel he was sent to would only accept a $10 bill so he had to go back and forth twice! Downstairs the floors were covered in vomit which no one bothered to clean up. By the keyboards in the business center were piles of dirty plates which had food on them still. And this is just the second half of the night... Upon check in, the employees were EXTREMELY rude. Not just check in, the entire stay. We were on the second floor which was infested with cigarette smoke. I mean like you went back in time and accidentally walked through the smoking section. I have a breathing condition so for me this is catastrophic. We got to the room and before I could even make it to the phone to call the front desk, you see the bed is not made, trash and food on the counters/floor, dirty towels on the floor, etc... Insanity. I was beyond angry and went downstairs to talk to the manager. He promised he would be taking care of what we paid our room and that he would move us into a different room. Multiple people at the hotel told us they would compensate us for the absurd experience. We spent hours on the phone explaining exactly what happened and no one did anything to make it right. Nothing. Yup. Great job #bostonmarriott #marriott #boston #hotelchain #weed #marijuana #yousuckatyourjob

I am sure inside the hotel is a typical Marriott Courtyard, wouldn't know because we refused to stay. (Myself & daughter) The issue is outside, you enter down streets where we saw multiple homeless holding signs looking for money & people drinking out of brown paper bags. ( Friday at 4:30pm) & the area is a rundown. The worst was to enter the hotel we had to drive through a construction area & behind a shopping center...yes, loading docks. We felt VERY unsafe. When we spoke with Front Office Supervisor not one ounce of understanding was given, just a canned robotic response about how inside the hotel they take the security of the guest seriously. When asked about right outside the door she once again delivered the same canned robotic response. Never tried to offer one single response as to how she could make us feel safe. AKA: security can walk you to your car or call when you return & security can walk you into the hotel. We can put you away from the stairwell...give you security's direct number...etc. just that same corporate line. We stayed here because we thought it was actually in South Boston...it is not. Clearly we left & stayed at the Marriott Long Wharf...AND felt safe. When we checked in the front desk person saw we were still upset & SHE offered to ensure we felt safe at that hotel!!! (Which we 100% did). She showed compassion & understanding. COMPLETELY OPPOSITE from the Front Desk SUPERVISOR at this hotel who needs some serious training. I stay at Marriott hotels out of the country because I know what I am getting & feel safe. The complete opposite of this experience. Actually returning to the same Marriott in London next week for the THIRD time because we feel safe & everyone is professional & caring. My advice, find another location.

There was some confusion with the park and fly room we booked. We used our Marriott points and when we asked at check in they were rude and said there was nothing they could do and suggested we call Marriott. we were on hold off and on for over 1 1/2 hours and still did not resolve the issue. We also had delays with the courtesy shuttle both ways. We had to get up at 3:00 am for our flight and there was alot of noise and questionable people milling about on our floor discussing who they were going to "hook up with" When ever we have traveled in the past we try to stay at a Marriott property. We will no longer be doing that or using our Marriott credit cards for points. We have always admired the high level of customer service we would receive but your standards have clearly changed.

I've stayed here a few times and found that this Courtyard Marriott is the perfect place for what I need. First & foremost, this Marriott is NOT inside the city Its slightly on the outskirts, in industrial South Boston, and a bit far from the Boston hot spots (via public transportation). If its your first time visiting Boston and you don't have a car, I wouldn't really recommend this location. That being said, I will still here every time I go to boston because: I went to school in Boston and I have a car. There is no need for me to pay $200+ to stay inside the city when I can easily navigate myself there in a quick 5 min. drive. Anyway, there is a free shuttle to the T stop even if I don' want to drive. You can beat the price (for this quality hotel). The most I ever paid was $169 (+tax) and that was on New Years Eve. I've paid under $100 previously. I actually really like the location of this hotel. There is a large free parking lot, and the hotel is located in the back end of South Bay shopping center. You can walk over to the Target if you need basically, anything... and there's also an Olive Garden, Applebees, and Panera for a quick cheap breakfast or a late bite. The hotel itself is pretty nice. Its definitely not 4 star, but the rooms are big (the standard room with king size bed includes a small couch, desk, table, and huge bathroom). The beds are super comfortable, and everything is clean and fresh. There is also a mini fridge and keurig in each room (with K-cups). In the lobby they have free coffee 24 hours, a cozy fireplace, pool table, and a bar (although I've never seen it open). There is also a pool and hot tub. Internet is free and very easy to set up. I definitely wouldn't get the breakfast. I think its $12 p/person and its just not worth it. Convenient, but not good. Also, the front desk service is a little slow. They always seem slightly understaffed, so if you need something it takes a while to get it.

Confession: When we drove into Boston and into this hotel, I was bummed out by its location. I was not familiar with the city when I was booking it and had no idea where it was. Reality: Yes, the area is a little sketchy BUT the hotel is actually pretty nice. The staff was very professional and kind. The rooms were pretty big even though we had two queens (a rarity). The fridge was clean but a bit noisy (we turned it off). It was pretty quiet. The best part? Free wifi and Free parking!!!! However, due to the Boston Marathon we paid $299 a night. I feel it is a $199 value. Extra tip: GPS and maps don't find it easily. After 4 days, we still were turning wrong. It is not hidden just off beat. Drive through the Target parking lot.

I neglected to book my hotel for the American Psychological Association convention in Boston before the rooms were all sold out, and I ended up outside the city in the ONLY affordable alternative, the Boston Courtyard by Marriott South Boston. Upon arriving at this hotel, I really wanted to kick myself for not making the deadline for booking at a conference hotel in the city. This hotel is in the middle of NOWHERE, I really felt like I was in hell, and it was only about to get worse... When I was checking in, there was a woman in front of me at the desk complaining about her room and asking to be moved to another room, I did not think anything of it, until I arrived at my room with key in hand. The door was open! There were people inside! The same woman was inside and informed me "Don't worry, we'll be out of here in a minute, we're just moving to another room!!" I marched back downstairs and requested to be moved to a new, clean, and UNINHABITED room!! How bizarre that their computer would place a new customer in a room that had not been fully processed (i.e., vacated and cleaned) before booking again?!?! The young man at the desk was very helpful and IMMEDIATELY moved me to a new room that was actually quite nice. The room itself was very clean, updated, large fridge, wireless internet, cozy bed, clean bathroom...I really have no complaints about the room itself. The location of the hotel itself really sucks if you are expecting to be close to the city. The hotel is RIGHT NEXT DOOR to a giant big box shopping center with all the major retailers (Target, Old Navy, etc). From my window, I had a view of the Home Depot every morning! This is a really scary thought especially for someone who is expecting to come to the city to get AWAY from that crap. But alas, like I said, I got screwed because I waited too long to book my hotel and got shut out of every available hotel room not priced above 400bucks a night in the city!! After calling every imaginable hotel in the city to inquire about availabilities, I was finally resigned to staying here for the entirety of my conference. I was forced to reappraise and see some positive in the situation including: * Free wireless Internet service * Within walking distance to a T stop * Free airport shuttle (to and from hotel) * Clean and updated guest rooms * One good locally owned and operated restaurant within walking distance (see http://www.yelp.com/biz/224-boston-street-restaurant-dorchester#hrid:i_uAOGws1_-Sr4bbExZ5ww) One last thing that really ticked me off...When I arrived, I asked about how to get to the Boston Convention and Exhibition Center. The man at the desk told me how to take the train to get there. I asked if the complimentary shuttle could take me and he said no because it is reserved for trips to/from the airport and nearby. On the LAST DAY that I was in the hotel, I called down for the front desk to get a cab for me to the exhibition center. The young man at the desk informed me that the complimentary shuttle would be leaving for the convention center in FIVE MINUTES! WTH?!?! A fellow traveler on the shuttle informed me that he had been taking the shuttle EVERY DAY to the conference. This inconsistency in the information that I received really annoyed me. I don't think the right hand knows what the left hand is doing in this hotel. If you really don't care about the location and are content with taking the train in and out of the city, then this hotel will be just fine for you. But if you are like me and prefer to not feel like you're in the suburbs even if you're just there for work, then I would recommend that you don't make my mistake -- BOOK IN ADVANCE, especially when there are about to be 16,000 psychologists descending on the city.

This Courtyard is getting all of the stars because of their excellent staff. Unfortunately, they had to call me just over an hour before I arrived to let me know that my room had a leak and that they were going to have to move me to the Holiday Inn across the street. It was late, & I was frustrated, but they were very kind and apologetic in explaining the situation and did everything that they could to make that transition smooth and easy. When I arrived, they also offered me extra points because of the inconvenience for having to check back into this hotel the following morning. Fortunately, as they were finalizing the paperwork to move me over to the Holiday Inn, their cleaning staff, who had stayed several extra hours because of this emergency, was able to clean a vacate in room and they were able to keep me at this location without having to send me to the Holiday Inn. On a separate note, the room is up to snuff to Marriott standards. It is clean, comfortable, and has the standard amenities (kudos to housekeeping for a good job under pressure). They would have received the stars even if I had had to move over to the other hotel, as they were doing everything they could to make a bad situation as good as it could be. Free points and free wine and a free transfer to the hotel next door is about all you can ask for in a situation like this.

Making us question our brand loyalty to marriott.. For gps users, address will bring you to shopping mall. Drive behind best buy and past best Western and will see this hotel. Biggest thing lacking here are smiles! Kodus to the house maid, but front desk staff and Cafe staff are just going through the motions. Which is surprising - day staff just as discontent as night staff - it's as though they all hate working here and would be better suited at the dmv. Pool and hot tub are not in service. There is no room service. Parking is easy and location is convenient

I inadvertently booked this South Boston Courtyard Marriott instead of the downtown one for a 6 day work trip. General Manager refused to issue me a refund so that I could transfer to the downtown Courtyard Marriott. She said it was up to her discretion and that she just won't do it. Bed and pillows are also uncomfortable and hurt my neck.

My wife and i did the park, sleep, and fly. Under 300 for a nights stay, 11 days of parking and shuttle service to logan. Fantastic!!! The room is nice, clean, and the bed is comfy and quiet. We have 4 kids so normally we have to try to be quiet, we were alone so i tried to be loud.....the bed denied me lol The front desk was nice and courteous. Asked for copies of our cruise luggage tags, did that with np and no charge. Got a wake up call and the shuttle was fine, driver liads and unloads luggage. He was nice and a good driver. We ate at the bistro downstairs. Wife got the broccoli cheese soup and a quesadilla. I got the spicy chicken and spinach flatbread. All were very tasty. I was surprised how filling the flatbread was. All around great experience so far, if my car is still there when i get back w no damage ill give it 5 stars.

I really like this place. The location is proximate to nowhere interesting to me, except, maybe, if you want to stretch it, South St. Station. But what it lacks in accessibility, it more than makes up for with service, good rates, comfort, and, come breakfast time, pleasure. Nice to save on parking costs, first of all, when driving into a city of Boston's allure. Just a big old lot out front and then a short walk through the welcoming entrance. At this point, you've spent zero dollars and will continue to do so after using room's free Wi-Fi. There's even a complimentary granola bar and bottle of water awaiting you. Actually, we'll see when the bill comes. That would be dirty pool if they end up charging for it. The rooms are incredibly spacious and comfortable. Need to do some stretching and crunches after stuffing yourself on great Thai in the city? Plenty of room on the carpet and it's nicely padded, so you're not feeling the hard wood underneath you. TV has a good array of channels, including -- make a note of this come Stanley Cup season -- NBCSN. Ugh -- how many frustrating nights have I spent on the road, unable to see a Cup game in April and May? The bed is wonderful and far across the room from the window, which, I suppose if you're facing out toward 93, could create some ambient noise that wouldn't be appreciated. But all the little pillows and thin, soft, and well-insulated bed linens allow sleep to come easily. Bathroom is utilitarian, but fine. Tub is full size, fills up quickly, and hot water is never an issue -- however long you choose to sink in for a good soak. A very welcome amenity after a day of urban hiking in winter time. Staff is friendly at the front desk and will pick up on it when you offhandedly correct their mispronunciation of your last name. Breakfast is a real treat. Not complimentary -- but for what they're offering, how could it be? A lovely room with crescent-shaped banquettes for you to sink into with a complimentary USA Today as you await some stellar French Toast topped with strawberries and with a side cupful if you run out. Not ridiculously pricey either. What you'd pay at Denny's and twice the quality. So, a stay here is highly recommended if you don't mind hopping a taxi into town. Desk is very obliging in calling one for you and they always come by within ten minutes. And Boston is compact enough that the fare won't be an arm or a leg to get where you're headed.

Fantastic location, service, room, and overall experience. would certainly stay here again. There is a shuttle that will take you to the Andrew Redline to get to the fun stuff, or you can burn some calories with the safe 5 min walk. Also nearby is a bunch of chain restaurants and a target, which is convenient for travelers for a late bite or emergency items.

So one the location is great; complimentary breakfast is a bonus; however, on our second night here, the room next to us had a party, you could hear multiple people opening & closing the door & being loud while playing loud music. i called reception at around midnight or so & complained & they apologized & said they would send security; it quieted down for about 30 minutes & then all the noise came back. At this point i wasn't going to bother with complaining again; security should have been better & continued to come up & monitor the noise level. I'm pregnant, I lost a whole nights sleep over this party. 2nd there are signs that say that between 11pm & 6am a access key is required to enter the hotel; however, seeing the excess amount of people making noise in that one hotel room, it's obvious thats not the case. ive stayed at other Marriotts before & this one seems to be outdated with their security; example, the elevator doesn't require a key card as a security requirement to get to a desired floor, hence why so many people got into the hotel to party in the first place. Next, the cable went out for us on our third night; My boyfriend was attempting to watch some sports & unfortunately could not. overall the comfort of the hotel is great; they just need better security to control unwanted partying & noise levels & who they allow in.

I was happy and satisfied with this hotel. The room was clean and comfortable. They have a really good restaurant inside the hotel.