Courtyard by Marriott Isla Verde Beach Resort

Such a nice beach area. Less crowded than Condado. This was a great choice for a relaxing birthday getaway for my partner. There is construction/ renovation happening so the lobby is closed. You enter the hotel from the casino entrance. Even with the construction, it was pretty seamless with check in and accessing area of the hotel. The room can use a refurbish, but that may be coming with this renovation. Staff and service were great. Love the included beach chairs and umbrellas! I always tip the guys who set up the chairs and umbrellas, not sure everyone does. Since this is a resort, the pool attendant was checking to make sure everyone who was at the pool was staying at the resort and actually had to ask some people to leave as they were not staying there. That helps make sure there are chairs for the paying customers! Will stay here again.

I am late with this review as I stayed in December. I have stayed here several times over the e years. I highly recommend it to everyone I know. The property is beautiful. But what really makes this place stand out is the staff. Every single staff member I met or even just passed went above and beyond in some way, even if it was simply an extra kind greeting. The front desk, valet, housekeeping, groundskeepers, restaurant staff, and casino staff were all hands down the kindest and most competent staff. They really make the experience and make the hotel a place that I will keep com in g back to year after year. Hands down the best hotel staff I have ever encountered. It’s people that make a place great and that’s definitely the case here.

The hotel has a stunning beach that is clean, well-kept, and not overly busy. The pool area is great, too. Fernando helps make sure everyone has fun at the pool! All the staff was very kind and helpful. The outdoor bar/restaurant had decent food and the hotel is within easy walking distance of more food options. It is about a 5 minute car ride from the airport, which is handy, but also means you hear planes landing and taking off consistently. The "con" of this hotel is that the rooms are old - I hope they get updated with the renovation work going on in June 2025. The mattress was the worst thing I've ever slept on.

This may get long but it's worth the read if you plan to visit San Juan....|I visited PR in late May, 2025. We stayed in two different resorts - One that came highly recommended as the best place in Puerto Rico (in Fajardo), and at the Courtyard in Isla Verde. |If we had to do it all over again, my mom (age 77) and my two daughters (ages 21 & 23) all agree that we would spend the whole week at The Courtyard by Marriott Isla Verde. |Don't let the approach to the hotel (which is very underwhelming) or the parking fees deter you. The staff, the beach, the bar(s) and the coffee shop make this a great destination.|First, the beach. This hotel is right on the beach (though you'd never know it when you first arrive). Not only is it right on the beach, it's a beautiful, spacious and swimmable beach. This was not the case for other places we visited on the island. The kind staff at the beach will set up your chair and umbrella (no additional charge but we did tip!), and Alexander will bring you food and drinks all afternoon long! There's music, there's jet ski rental, there's a long stretch of sand to walk. The water had light waves (not surfable - wouldn't even knock you down, which we liked!) The beach is technically "public" but it was not crowded and the Marriott staff attends to all your needs. The water is a beautiful shade of blue and there was no seaweed to contend with (also not true of other places we visited.)||The swim up bar has the nicest bartender, Antonio. He not only makes a mean mojito, he is funny and engaging. You could spend your afternoon sitting and talking to him. Don't get me started on the gentleman who works where you pick up towels. I didn't get his name but he is hilarious and helpful! We loved every encounter with him.||All the food we ate was great. We did not use the casino, but the hotel has one. The bar in the middle of the lobby is beautiful and inviting.||The coffeeshop in the hotel - best coffee we drank in a week (and we drank a lot). The salted caramel popcorn latte was amazing, but honestly the regular brewed coffee was the best I've ever had. Everyone at this coffeeshop is also super friendly.||The valet - awesome, helpful, friendly.||Being a 10 minute drive from restaurants in San Juan, also awesome. We loved Rare 125 and Lala. Renting a car is a good idea. However, when going to Old San Juan, take an Uber. Parking there is impossible (and expensive!)||Our room was an 8/10... carpet could maybe use an update. Our partial ocean view room wasn't huge and had a large view of the lower building's roof. But the beds were comfortable, the bathroom was beautiful (great shower) and we enjoyed our balcony. We didn't spend much time in our room and considering the outstanding nature of the beach, staff, and facilities, even an 8/10 room equals a 10/10 overall rating when you consider the whole!

We had a great stay at this hotel. The location was nice, the lobby area and outdoor spaces were nice and well kept, and everyone was so kind and helpful! The beach area was also beautifully kept and there was always enough seats and umbrellas. ||Now, while I would definitely stay here again, I do want to note that while the main areas are nicely upgraded, the rooms could use some updating. They are not horrible, but I did notice a few small paint chips, the door had seen better days, and the walls are definitely thin. The AC also did have a little smell on our last day. ||Also, I saw mention in another review about fees. There are resort fees, which were $45 + $4.95 "government taxes on resort fees" per day. ||Overall the staff and location made it worth the stay!

Best part of the stay- Close to the airport, maybe too close. There are planes taking off all day long. It's a beachfront property and no need to drive off somewhere to another city to enjoy the beach. Restaurants are fine. They could offer a varied menu on a daily basis but do not. Price for meals as expected at a hotel of this level. People are nice and calls about room problems are handled quickly during the day. I liked the valet parking also. Took a load off myself for letting somebody else do that Worst part of the hotel. I had a room on level 12 with a great partial ocean view, but the thermostat for the A/C didn't work. I lived with the problem after calling guest services because I did not want to change rooms. Also, I reserved a handicap room and this was not one. Not bars around toilet, no roll-in shower. I had asked for those specifically and told they would be there. They were not. But arriving at 11 pm on the first night all I wanted was to get some sleep. So I would probably stay again if the A/C were better and customer service could really provide a handicapped room.

The Courtyard Isla Verde Beach Resort is definitely in a great location. The beach is beautiful, and the hotel itself looks lovely. But unfortunately, my experience there wasn’t what I hoped for.||First, there was construction going on during my stay — something I had no idea about when I booked well in advance. When I asked the front desk why I wasn’t told, they said I should have checked the website. Honestly, as a busy working woman, I don’t have time to keep checking hotel websites after I book. A simple heads-up email would have gone a long way. I never got one.||Second, the AC in our room (615) was incredibly loud and barely worked. We didn’t sleep the first night. I finally called at 6 a.m., and someone came to fix it — they ended up replacing the entire unit. Which made me wonder… why put anyone in a room with a broken AC in the first place?||Lastly, when I checked out, I was told the $200 incidental hold from check-in would be released. But when I checked my credit card app, I saw a $600 hold. It took the front desk 15 minutes to figure it out, and I never really got a clear answer. I’m just glad I checked.||I really wanted to love this place, but between the noise, the surprise construction, and the billing confusion, I wouldn’t stay here again — or recommend it to others.

This location is WONDERFUL. The staff were so welcoming and willing to engage with my overly outgoing self. I was here for work and only had a few free hours to really enjoy the amenities, but the pool and the beach access were just great. It was a nice way to end my day. The cherry on top was my room. I saw some people complain of a mildew smell… I don’t get that. Maybe I’m used to it as I live in a relatively humid and hot place, but there wasn’t anything moldy smelling. I believe every room has a balcony of some sort (because I have to book the cheapest room for work and I had one) and was lucky enough to get a pretty good ocean/pool view. The location was super convenient to the airport, but that had its downside. The hotel sits right next to the main takeoff runway for the airport. They’re pretty loud, but stop pretty early in the night. The staff were the highlight of my trip. They were all more than willing to help me with anything I needed. Stay here if you go to San Juan!