Courtyard by Marriott Detroit Downtown

We had a very comfortable and enjoyable stay at the Courtyard Marriott in downtown Detroit. The hotel was clean, modern, and well maintained, and our room was spacious, quiet, and thoughtfully laid out. The bed was comfortable, and everything felt fresh and well cared for, which made it easy to unwind after a full day out in the city. The staff were friendly and helpful from check-in through check-out, always professional and welcoming. Common areas were clean and inviting, and the overall atmosphere of the hotel felt calm and organized. The location was also a big plus—convenient to downtown attractions, dining, and getting around Detroit without hassle. Overall, this was a reliable and comfortable stay, and we would absolutely choose this hotel again when visiting Detroit.

I had an amazing stay from start to finish. Richard checked me in and was so helpful and pleasant. He really made me feel welcome. He provided great instructions for how the elevators work with the keys. He informed me that the property had recently undergone renovations. It was my first time staying at this particular location but it definitely will not be my last. The room was amazing and spacious. It was an updated room that looked and felt amazing. The bathroom decor was great! Awesome lighting throughout including the bathroom, updated showers, and several plugs for devices that allowed for brick chargers, or USB A. The view was also amazing. I was on the 19th floor. I was able to see the Detroit River and some of Canada. I really loved it. I'm already looking to book another night there!

Stayed here for a few days end of October. Fantastic stay, good room. Very clean. Staff always present and answered any questions. Felt very safe all times of the day. Especially love that the people mover is readily accessible via this hotel too. Wish they had their own parking garage, but the Public one near it was fine. Otherwise will gladly stay here again in the future!

Exceptional Service from Richard at Courtyard Marriott Detroit I had an outstanding experience at the Courtyard Marriott in Detroit, largely thanks to Richard at the front desk. This was my first time visiting Detroit, and Richard went above and beyond to make me feel comfortable, informed, and genuinely cared for as a guest. He provided exceptional customer service by patiently helping me navigate transportation options throughout the city and, most importantly, assisting me with information on crossing the Canadian border. His knowledge, professionalism, and willingness to help made what could have been a stressful situation feel smooth and manageable. Richard’s attitude was warm, attentive, and truly reflective of what great hospitality should be. He didn’t just do his job — he delivered a memorable guest experience. Employees like Richard are a major asset to the Courtyard Marriott brand, and I hope his efforts are recognized. Thank you, Richard, for making my stay in Detroit a positive and stress-free experience!

For a budget friendly option, this Courtyard really very nice. Rooms are fairly recently updated and very, very clean. The lobby is also clean and comfortable. But it's the people that make it such a wonderful place. Everyone from the valets at the front door to front desk staff to the cleaning crew were friendly, warm, helpful, and attentive. Special shot-out to Richard at the front desk who had a great sense of humor and hooked us up with a stunning view and an ultra-quiet room. The location is walkable to many tourist attractions (sports parks, theaters, etc) and easy to find coming off the freeway.

Very impressed. Location of the hotel can't be beat, it is modern and clean and my room was spacious and comfortable. The staff was friendly but I need to call out the woman who works as a valet- I believe her name was Danielle. She is fantastic. Absolutely friendly and over the top helpful- I couldn't walk into or out of the hotel without her saying hello and joking around a bit. I commented to her about her great attitude and she responded "I'm the front line of your experience at our hotel." I appreciate that level of pride and dedication. Great employee! Next time I am in Detroit, this is where I'm staying. Thanks!

The staff was great. They made our trip easy and always smiling. Perfect location for all destinations Downtown. Be sure to get your parking validated or you'll pay a hefty price.

A Courtyard property is generally always clean enough so no issues here. I wasnt a fan of not having a working ATM on site. I was told it's a 3rd party who runs it and recommended i find a bank (on Thanksgiving eve). Also, they do charge $48 a night to park, unless it's Thanksgiving, then they charge $80!! Wow!! The price change is posted nowhere, but I was told Marriott members get an email after they check in. I booked 3rd party, and even if I got it, why tell me after I check in?. Lastly, if you enjoy airport pricing on snacks, visit the snack nook in the lobby. Not only do you get to pay 4x the price, you have to wait in the same check-in line to pay. If there are several parties checking in, good luck!

Why 5 stars? Because I really can't think of a single thing I didn't like about staying here. --- --- --- My friend and I were in town for a Lions game and this hotel was less than a mile from Ford Field and quite a reasonable amount of Marriott Bonvoy points too book. Everything else in the area was outrageous. I wish I could remember the woman's name who checked me in, but she might have been the friendliest person I've ever encountered at a hotel. Kudos to her for starting off my stay with the ultimate vibes. The first option we were presented with was: do we want to valet for like $40 a night, or do we want to try to self-park. Both people we asked how much self-parking was claimed to not know, but I'm pretty sure they just don't want you to self-park. I pulled up my SpotHero app, and the garage that is basically in the same building as the hotel was only $12. Easy decision. Once we got up to the room, everything was great: comfortable bed, great pillows, awesome water pressure in the shower, plenty of outlets for charging cables and everything felt super new. It's rare to find all of those boxes checked at a hotel, but that was the case here. I'm not sure if they recently renovated a lot, or maybe have transitioned to new management, because I was not too optimistic based on the reviews. But this was an easy 5-stars for me.

The room was spacious, clean, and nicely decorated. The the staff were helpful and even the cleaning service Personnel were friendly. There is an IHOP and an Applebee's downstairs, and the location is within walking distance of the square.

I had a MAJOR issue. I received emails to rectify but matter wasn't taken seriously. I doubt that I will stay there again.

Great affordable Marriott property centrally located in downtown Detroit. The staff is very friendly, very confident, and very quick about getting things done. The views from the hotel are great. I stayed on the 21st floor. The hotel is spotless. There is a security guard at the front. There is a very convenient entryway where cabs and Uber can pull up. The rooms are brand new and very well appointed. The rooms are huge.

Room was great and front desk was very nice. Only issue that really can ruin a whole experience is dealing with theft. I was staying here on a work trip with Ford Motor Company; so after site seeing and shopping we went out for brunch to come back to the room to find one of our shopping bags missing with clothes still inside. We called the front desk who said they would contact a supervisor and fill them in on what was going on. And to speak to a lady in the morning when we checked out. They told me they spoke with the woman who cleaned our room and she said "there was nothing in the bag". Meaning out of all the rooms the lady checked, she just so happened to remember that exact bag and knew nothing was in it. That alone showed me guilt. All the manager did at that point was write a report and said we may hear from them. Ridiculous to me. BE AWARE

This newly renovated hotel is just re establishing itself on Yelp and Google and I'm 120% positive they will soon have a 5 star rating. This hotel is GORGEOUS! First off, insanely beautiful views of Downtown from everywhere in the hotel. The rooms are spacious and so clean, the BEDS are insanely comfortable..we didn't even want to get up to start our days. Pillows are down, so that was a plus. Everything you could possibly need has extra stock IN the rooms. The newly re-done pool was stunning to say the least and I cannot put into words how immaculate the gym area was. I mean, I've been offered amenities before but this truly knocks it out of the ball park. Every time I turned the corner in this hotel it only got more luxurious. I stayed in the 1 bedroom king suite and I cannot say enough good things about it. There is even an out seat seating area/balcony that connects to the huge pool and gym areas that gives you the waterfront views and is amazing four lounging! We were having a staycation personally but this hotel will cater so greatly to people who travel for business. There are office spaces to rent out for meetings as well! I highly recommend this place, everything about my stay was seamless and the staff was extremely pleasant!

The pool is open but not hot tub!!! The room is nice to sleep in. I don't recommend hanging in room all day and night but that shouldn't be an issue with so much to do right outside the door. So many restaurants to choose from. Greek town is a 10 minute slow walk and it has so much going on!!! From Detroit style pizza to Greek food on every corner. The Casinos are same short distance away. The only big issue I have is the strange charges on my credit card they removed them and next night put them back on. This hotel is huge with small restaurant downstairs. If you want an adult beverage you don't have to leave hotel but there are so many places close to hotel to experience. Besides the extra charges our cleaning people didn't come to our room everyday and we were left without towels to shower. Heck our second day I walked in hall to get towels and give them our old ones (sad) I even gave young lady a tip hoping this would motivate her to come back next day (didn't happen).

Recently stayed here and while the rooms were nice- the restaurants weren't anything to rave about! The rooms were nice and updated and we had a decent view of downtown Detroit! Will stay here again!

We stayed here after a night out. What a fantastic location . The room was very spacious and the staff were extremely friendly. From the time we checked in until the time we left we felt safe and comfortable . The room was clean and the temperature in the room on arrival was perfect . My only wish is we got back around 11:15 on a Saturday and both the IHOP and Applebees inside the hotel was closed . Worth the stay. We hope to do it again soon.

From Check In To Check Out Everything Was Wonderful Great Hospitality Valet Parking Is Top Notch Service Thank You For A Great Stay

The customer service was so good specially the girl in the front desk as the receptionist for the hotel, her name was Jamilla, she recommended me so many places and also let me know about all of the activities that I could use as hotel customer, so glad I visited this place and got to know them also the café barista's where super nice, I say do not believe the negative review on this hotel and trust me this is one of the best customer service I have received in my whole life.

This is my second time staying at this hotel. It's a beautiful hotel, in a fantastic location downtown. The price was reasonable pre-Covid, and it's even cheaper now, around $200 a night. If the weather is nice, you'll find yourself within walking distance a lot of really cool stuff right outside the door. And, this is much more than just a place to rest your head. The lobby includes an Applebee's and an IHOP. These are not the coolest places in the world, but it's actually fun being able to go down the elevator to get a drink at night, and breakfast the next day. What is less known is that there's an excellent liquor store - Andrew's - a short distance from the lobby, but still indoors. The service is very good here. The people at the front desk are fast and courteous. The valet is also well staffed and attentive, though the space for bringing your car to the valet is a postage stamp. If there are more than 2 cars waiting ahead of you, you may have to wait in your car, idling on Jefferson, for a space to open up. The $33 includes in-and-out privileges. The room is spacious, the bed is comfortable, and the selection of TV channels is vast. You can even sign into your Netflix on this TV. When you check in, the Marriott puts an additional $100 hold on your credit card. This gets refunded after you check out, assuming you don't trash the room. If you're staying in downtown Detroit, you can't do much better than the Marriott.

Total construction site currently. No working fitness center or business center. Shower never got hot, barely warm. AC ran 24/7 and never got below 74. Shame on Marriott for not allowing access to the business or fitness center at their location directly across the street. Would avoid

My daughter and her friends got a room yesterday with this hotel and the person working the front desk (2ish in the morning) was ridiculously rude. First, the doors were locked to get into the hotel... I didn't know that was a thing now considering people come in and out at all times of the day. And then the woman working the front desk threw a thorough hissy fit about the friends waiting on their rides to pick them. She assumed they were staying the night... SHE WAS WRONG AND DISRESPECTFUL!! Marriott please handle your people that are representing you in the HOSPITALITY industry!!

This courtyard in downtown Detroit is centrally located in a great part of the area for first time visitors to Detroit like my family was. The hotel was in extremely close walking distance to many things and monuments we wanted to see. Right across the street from the great River walk with stunning views of the lake and Canada. For the other things not located downtown the furthest drive for an attraction we wanted to see was maybe 15-17 minutes. Parking is self park $25 a night with no in or out privileges or $37 a night valet with in and out as much as you want. So that was kinda a no brainer for us. We did valet. The valet area is very tiny and cramped. You pull up there and walk in and in the lobby they have the check in desk and to the right a Applebee's and ihop express. Over to the left is a double door that leads to an on-site liquor store. Our room we stayed in was on the 12th floor. It was a double Queen. It had ample enough space and the beds were comfortable. We was not fortunate enough to get a River view but it was still a cool Detroit skyline view. We did have a leaking roof our second night and the ac quit working around 3am. Due to that the hostess said she would comp one free night of valet parking So they kind of rectified that situation. My only complaint about this location is they wanted to charge an extra $25 a day for pool use. And you only got 45 min a day of it if you did that. I get it. It's a pandemic and you have to scale back. But to try and make a few bucks of it is crazy and not the Marriott way. during this pandemic I've traveled to 23 states and stayed at a Marriott location in every state. A lot of them fellow courtyards. Now a majority of the places had there pool shut down completely. I can tell you the ones that had them open did not charge the people extra. I mean we are already paying over $200 a night including parking. A pool should be part of that. Further more they said I could of reserved it when Booking online. I'm a Marriott bonboy member and through the app that was not an option. They stated it had to be done and booked through personal website. So to me it seems that the owner of this particular franchise may be going into business for themselves and taken advantage of a pandemic. Which is sad. Because like I said. This hotel had 5 star written all over it. But the garbage policy on a pool changed that rating. I passed on paying extra and we enjoyed all the other neat nearby attractions instead.

My room was dirty when I arrived. Day 1 - room not cleaned in spite of request. Day 2 - I came back after a full day away - room not cleaned. They're finally cleaning it now while I'm banished to sit somewhere else while they take care of what they should have done hours ago. Breakfast in the restaurant was disappointing. The food was good enough when it finally arrived. I got to the restaurant 10 minutes after the opening time. No food in the buffet and no coffee. They asked me to wait. So OK - I can wait a few minutes. 20 minutes later the food finally arrived. A full 30 minutes after opening time. And to make matters uncomfortable as well as inconvenient, the lady rolling the food tray in let us ALL know - Loudly! - that she had to work her other job and didn't want to have to get up this morning. This is possibly the worst Marriott I've ever experienced. And I've been to some pretty bad ones.

This hotel has a nice location across from the GM building and river. That's it. It's old and needs love. I hear the have a huge remodel coming but in the mean time I'm not impressed.

Stay somewhere else! No stars wasn't an option... Was not able to check in my room until after 8pm, when I arrived at 5pm. 1st room was ok until wasps were inside and when I attempted to call the front desk the phone didn't work. They checked the room but didn't find them. So they moved my room. 2nd room experience dirty, the door didn't lock properly, smashed bugs and peeling popcorn stuff on the ceiling, no pillow cases on the pillows on the bed and the sink filled up with water as I washed my hands. When I called the front desk the girl that answered told me she didn't have anywhere to move me because housekeeping was gone and all the rooms that were clean were for guests checking in! I said ok let me just reach out to corporate. As I was doing this the TV all of a sudden changed channels to Marriott channel and went to full blast! I couldn't change the channel, turn it off or even turn down the volume! When I called back down to the front desk to report the additional issue, she was short and rude to me but said a maintenance tech is bringing me keys to a new room! 3rd room was ok...not worth the money. Added note the Applebees in the lobby had a limited menu VERY limited, no more than about 8 options. The IHOP coffee place staff was rude! Conference room used for our training smelled and was freezing cold. The last night of my stay I received a hand written thank you card offering me points and a free drink in the market place. Too little too late! When I asked for a later check out they only extended for an hour...ridiculous when I had to wait over 3 when I checked in!

Okay, so it's not a total dive or anything. There is an IHOP and a mini-Applebee's in the lobby, if that is your type of thing. And, the employees were friendly and eager to please, so no complaints there. Basically, the missus was here on work over Thanksgiving, and we couldn't get a room with a second bed for the boyo anywhere last minute except here for the week we were there. It was a downgrade from the hotel the business was keeping her in for three weeks. The view was okay. You could see Canada from the windows by the elevators. However, there were a couple of things. Minor - two of the four elevators were broken the entire time we were there. Also, why does a hotel have two dining/bar places in their lobby and both close at like 10pm? People want to come down for a drink late. Most importantly, and this was the real reason I cannot recommend coming here... according to the desk clerks, it is an "old-fashioned" building. What does this mean? Well, the first night, the thermostat hit 77, despite it only being about 50 something during the day. We could not turn it down in the room, as they informed us the entire building ran off a boiler, so the air is not made up to work separately in every single room. We were told to shut it off if it was too hot, which it was (boiling hot). The temperature at that point went to 78. So we opened the window the one inch you can open a window that high (for obviously liability reasons in case someone decided to jump). The temperature then went to 81. They said that the problem is even with the heat off and the window open, that if the neighboring rooms are turning up their heat, its gonna cook your room regardless. I was miserable from the heat the entire time I was there. Go where you can control your room temperature. It's important.

The hotel is a high rise located at the water front which gave me a view of the city and water. However, it wasn't close to any decent restaurants so I ended up eating at a Casino which wasn't very pleasant...Also, the hotel doesn't have a kitchen so room service was out of question. There was a ihop express and an Applebee's inside the hotel but unfortunately they were not for me... For a little more money, you can stay at Westin which was at a much desirable location and offers everything...

The hotel was OK. It was quite & in a last minute situation it worked out fine. I was not pleased with the cleanliness of the hotel. The couches in the lobby were stained. The sheets in the room had stains on them & it was long hair in the bathroom, in multiple places. I asked for extra towels that were not brought to my room before I checked out. I had a decent over night stay. If I had to go back I would stay again but it wouldn't be my first choice.

Have tried 2 days in a row to call the front desk, housekeeping, or in-room dining - just to get someone to answer and no one has ever picked up the phone. It's almost like the phones aren't connected to a line! It's ridiculous. Location is good if you need to be downtown, and it's right at the riverfront. The rooms are okay. My sheet was covered in stains - see photo. I wouldn't recommend this place to anyone visiting Detroit.

It is the worst. I came from DC to Detroit and stayed there for three nights. Terrible housekeeping service but the people at the front desk were very nice and apologetic. The rooms were dirty and I changed rooms three times all the same dirt. I finally asked for extra blankets and slept in my clothes and on top of the sheets. It is a one star hotel which is so sad because Marriott's usually has a good reputation. Mr. Marriott would roll over in his grave. A Marriott (Family member) should stop by and stay unexpectedly to see how dirty they are for themselves. It is a S*it hotel. So disappointed.

Stayed here for a few days and wasn't impressed. The location is great, but other than that it's less than awesome. The person cleaning on the 8th floor could possibly be the rudest person in Detroit. Plus the restaurant downstairs connected to the hotel does not know what customer service means. It shouldn't take 20 minutes to have a hostess show up to sit me.

After reading prior recent posts the day before we were to arrive, I was VERY concerned. I called the hotel and asked about the recent reviews and was told "we are doing the best we can". So, needless to say, much anxiety prior to arrival since we prepaid and could not cancel without losing a chunk of change. We arrived at approximately 3pm on a Saturday during marathon weekend. Lobby was hustling. We checked in quickly and went up to our room. The room was fine. Was it the best Courtyard we've stayed in as far as cleanliness or amenities? No. But it wasn't as horrific as some prior reviews mention. It was average. Whew. During our stay we found the staff to be friendly and "doing the best they could" from housekeeping to front desk to restaurant workers in the lobby. Sure they ran out of muffins and bagels by 8am but they had hot coffee! Bottom line: this is an average Courtyard. It should be just fine. And, if you are lucky, you'll get a room that has some great views to boot.

This was a spur-of-the-moment decision since we had not planned on going to Detroit during our Michigan trip. Valet parking was a bit of a fiasco. Everyones vehicles were clustered at the front entrance of the hotel blocking traffic on E. Jefferson ave (20 min. wait and lot of honking). Handing the keys over to an unknown person in the auto theft capital of the country is a little unnerving. Once inside, checking in was a breeze. The hotel had quite a bit of security on duty. not sure what was going on but guest we're required to show their room key in order to gain access to the elevators. Our room was nice and clean. We booked the double Queen bed option since four of us were staying in one room. The beds were comfortable and we received all the standard amenities (soap, shampoo, towels, etc.) The room was equipped with a small coffee maker, microwave, small refrigerator, safe, phone and a digital clock. there were multiple receptacles that could be used for charging phones and other electronics. The lobby was pretty nice. There is plenty of furniture to relax on while zoning out in front of the built-in mini fire place's. Great for a cold night. The main complaints: The AC could not keep up throughout the night leaving it somewhat humid in the hotel room. There's no exhaust fan located in the bathroom to remove odors or humidity while taking a shower. Hotel did not provide the usual mini Dixie drinking cups for water or mixed drinks(not a deal-breaker) only two paper coffee cups.

Aside from a very small valet area - it is downtown, what do you expect - we had a great experience. pros: excellent and helpful staff. clean rooms. very comfortable beds and pillows. quiet rooms (it was New Year Eve and didn't hear anything in halls or next room). only con: couldn't control the temp in the room - it was hottttt! would definitely book again.

The front desk and valet were not very personable at all. The room was nice although I didn't spend a lot of time in it. The bed was comfortable and the views were nice. Mini fridge was useless as they had it set at like 68 degrees when we arrived. Two hours later it had cooled off a whole degree to 67. Hotel is on the ppl mover that's why we chose it. I'd stay here again.

1. Very overpriced ($408/night for 2 queen bed room) 2. There wasn't even a mirror anywhere outside of the bathroom in room 808! 3. They didn't even clean the room, replace towels or any service to the room at all.

Loved our room! It was spacious and organized differently than any other hotel room I've stayed in. Not claustrophobic at all. The King bed was comfortable. The sheets could have been cleaner though... The bathroom counter space was nice and large- lots of room for your toiletries. The refrigerator is small but did the job. The TV doesn't show Fox Detroit- made zero sense to us. Save yourself some cash and forgo the valet for the parking structure on the other side of the hotel $25/day. I'd stay there again

Where to begin, the rooms have no heat control what so ever so when we had a unseasonably warm day in March the rooms hovered around 80 degrees fortunately it cooled off outside and room temps fell to the sixty's. The bar ran out of most beers and whiskeys the second night we were there and the I Hop off of the lobby only has a very limited menu. The restaurant associated with the hotel is an Apple Bees and we ate there our first night and had some of the worst wings I have ever had. The staff at the front desk would not answer when you called and seemed unwilling to help when asked directly.

Great hotel. Stayed one night for our anniversary. Room was clean and service was friendly. Nice to have a bar in the lobby and covered walkway to the ren cen. View was amazing and this is a great hotel for a stay in the D

I was worried when I started reading reviews about lack of customer service, fortunately I did not have any issues during my stay. I used one of my free nights, arrived at 1:45pm for check in ( I have status so I get to check in early) the valet was friendly and kept my vehicle up front since we were leaving again in a few hours. Front desk staff were chatty, talking to my mom and I, directed me to where I needed to go and overall super duper helpful. Arrived to the room, away for the elevator and high floor just like requested and two queen beds. Room was clean, updated and good temp. ( anyone that travels frequently knows the rooms are always hot as heck when you first arrive). Shortly after getting into the room a hotel worker arrived with my extra pillows and towels. No issues while there, would stay there again, good location. Walkable to places and could see Canada from the room! Didn't love the price of parking but it's a city hotel sooo.... the valet could have been a touch more responsive. There is an Applebee's in the hotel and I think a coffee place.

Absolutely disgusting! The most filthy hotel I have ever stayed at. Honestly, we did not want to even sleep in the beds, but we were exhausted. The blankets had little brown spots on them, along with hair balls. When we asked for replacement blankets, the clerk stated they did not have anymore, that the hotel was full. The bathroom had dirt and other debris on tile and in grout. The wallpaper was peeling up side of bathroom wall. The hallway smelled musty, then covered up with air freshener. No soap or towels in bathroom. When we spoke to manager, he offered to pay for a few snacks in the snack shop. We were truly shocked this place is a Marriott.

This place has terrible service. The cleaning people just skip your room for no reason and you can call the front desk all you want, but they won't answer! No way is this place worth even half the daily rate of $350-$400 per night! Stay away.

Location is great. My bed was pretty comfortable. Other than that I wouldn't recommend if you're staying longer than 2 days. First 2 days of stay were good with no major issues to complain about, but the next 2 days went down the drain. They must've had a shift change cause it was nothing but incompetence and poor service. Room keys kept being deactivated for no reason so had to keep going back and forth from 19th floor to the desk. Wasn't much accountability or even apology for the inconvenience. Then you get attitude from the front desk like other reviews mentioned. Doesn't seem to be a hiring criteria to work here. One employee looked like she came straight out of bed and started her shift with sweats on. I usually don't judge the book by the cover but this one was an exception. Don't dare to expect to feel like a Marriott rewards member staying here (unless the tall white guy is at the front desk, don't remember his name, he was great). Like another reviewer said, there was mold on the shower curtain, the refrigerator was pretty loud, but I did have a coffee maker and microwave in my room (maybe part of the upgrade?) Also was given a great view of the city. Fitness center is a pretty nice size, about 10 cardio machines with a separate weight room. Food is great at the IHOP and Applebee's and staff were nice there, just expect EXTREMELY slow service. Pool was always locked so I assume they are trying to make you pay to use it like others mentioned. I did go in there once when someone was coming out just to look around. The hot tub is drained so don't expect to get in it. It's a nice hotel with potential, just the wrong people running it. If you don't mind dealing with ghetto people from time to time and not picky on hotel amenities, you'll enjoy your stay

Overbooked. I basically got told to pound dirt and to stay in a hotel more than 20 mins away even though I made the reservation more than 2 months ago

Not the most comfortable hotel. The front desk was friendly, but other than that, everyone else seemed ambivalent to their guests. Weather was bad during my stay, so getting around wasn't easy, leaving me to spend more time in the hotel than I'd hoped. Finding places to eat was not very convenient. It is attached to the Renaissance Center, but those stores seem to close very early, so it was ghost town as I was trying to walk through and find a place to eat. There were no dining options or guest service directory located in the room so I just made it really hard to find things. The room itself was also a bit uncomfortable. Bed and sheets were not the softest. Overall, I just didn't feel relaxed and comfy here. Was happy when it was time to check out.

I would like to say that I have no respect for the Marriott Brand. This is my third encounter with disrespectful employees. And it's always in Michigan. The first experience was with some homophobic lady at the Marriott off 14 mile by Oakland Mall. This Marriott on Jefferson has very poor customer service and I blame Marriott for just hiring anyone. I will say Marriott is negligent in taking care of the customer, they have unprofessional employees both in the actual hotel at the front desk to the people you call for customer service. So I booked a room on Priceline. I get to the hotel and the lady says my room was canceled. So I asked why wasn't I notified by Marriott or Priceline letting me know the room was canceled. She says very disrespectfully, "that's not problem." So asking to explain to me why I wasn't notified. She had got a real nasty attitude. So I'm trying to let her know I understand she can't give me my money back and I have to get that from Priceline, but o don't understand why they would just cancel my room. She then says, "I did it...And." So now she is really starting to irritate me because of her disrespectful mouth. So I asked her can I just pay for a room she told me no. She can't do that and that I have to check in at 4pm. It's 6:34 in the morning and I'm standing in the lobby of a hotel. Why would I have to check in at 4pm. See she was being very ignorant and unprofessional. See what she didn't know is that I know for a fact you can check into any hotel at anytime is there are rooms available. What she didn't know is that I'm not ignorant I'm highly educated and I'm very well traveled. Anyways she started getting really disrespectful so I told her I don't know he she is talking to but I'm not her child. I did tell her about herself and told her how unprofessional she was and that I wanted her name to report her. She refused to give me her name and told me that her name is "Marriott. I am Marriott." So then she told security to drag me out the hotel. And I told him I wish he would touch me he ain't the police. I told her to call the police and have them escort me out. She refused to give me the customer service number. My boyfriend had to come and there and get me. He stated himself that the stuff she was saying to me like "fuck you. Fuck your gay ass" was very disrespectful and I should contact customer service immediately. I did and they hung up the phone twice and I get I was irrate at the treatment I received, but as a customer I should never be dismissed twice by customer service representatives. The whole ordeal is on camera at exactly 6:28 am Saturday March 13. So I'm definitely seeking legal action. It's not that I want money or I need money, but a company as big as Marriott should have professional people at the front desk and their employees should never feel comfortable enough to use profanity or talk about anyone or make any reference to anyone's sexuality. The funny thing is I only went there because my brother suggested it and the crazy part is she was disrespectful to him to. He knew exactly who I was talking about when I told him. And he stayed there a week prior to my arrival.

We stayed here for our 17th anniversary night. I recommend guests NOT check in between 3-5 on weekends. We were told to come back after 5:00 because some of the front desk staff was helping clean rooms. Everyone was extremely professional and courteous, but it was obvious they were short staffed. Valet was wonderful. Definitely worth the extra $3.00 to use, opposed to parking in a pay ramp. The room was nice and very spacious and the city view from our room was perfect. But we did notice that the table tops and side table were not clean, or even wiped. Found crumbs on the couch and a little debris on the carpet. We aren't germaphobes so we didn't complain. However, I did know I would be reviewing on Yelp to let others know. Could probably chalk it up to staff being off for the holiday weekend. Marriot has a good reputation so I think we would give this one another chance.

As a Marriott Courtyard property, this one stands out vs. the typical location. Nice lobby, great staff. Large comfortable rooms that are recently renovated. Large bathrooms. Great views from the higher floors. They recently opened a combo IHOP and Applebee's with a large bar...we had breakfast and it was good. They offer valet parking but I self parked around the corner for $20, which isn't bad in a downtown setting. Hotel is connected to RenCen via skywalk and to the People Mover, making it easy to find places to dine. Highly recommended for travelers to Detroit.

The customer service is terrible. A friend and I are traveling from out of town. We reserved a room for tomorrow but check in time for tomorrow is ,4:00. Way too late We asked for earlier check m time we were denied twice Extremely inconsiderate rude, nonchalant. Treated as unimportant customer. Manager told us they had a wedding event going on Will never reserve a room their again.

Booked a king bed room well ahead of time. They tell me they were "oversold" so I get two queens. I'm 6'3" Is it so much to ask to get the room I paid for? If I was given the option of two queens I WOULD NOT HAVE BOOKED IT. I have a good idea - don't oversell your rooms! And the room is dirty. Some nasty spot on the chair. This is horrible.

I stay at a lot of Courtyards and love, love, LOVE their newer properties. This is not one of those. Which is to be expected as it is Downtown D-town. But, it is in serious need of renovation. The signs in the hotel say that this renovation is imminent, but I see no sign of it having started. Get on it, peeps! I've stayed at this location twice. The first time I got an automatic upgrade as a Gold member but the second time they must have been full as I just got a regular room. The upgraded room was huge with a living area and minifridge - probably over twice the size of a regular room. But, still very disco in furnishings and a lot of bare space. Basically same amount of furniture from a normal room (plus a couch) but spread over a much larger area. Ugly ass blue carpet. Bed was comfortable though. The second time, same floor but regular room. Still ugly ass blue carpet and comfortable bed, but even though I had upgraded internet service, I could not get an internet connection at all during my whole stay. I come for business so this is a big problem for me. So I decide since I can't work to try to watch a little telly... and I note that they have probably *half* the channels that are offered at my usual RenCen Marriott across the street. That's freaking cheap, folks. I just want my HGTV, travel channel, food network...not asking for HBO or anything fancy. But nope. TV selection is spartan and mostly sports (blech) and news (depressing). The only reason I'm giving them 3 stars instead of 2 is I think the mattresses here are more comfy than at the RenCen. But really I don't want to stay here again if I can get a room across the street.

This is our second stay. Comfortable, clean, consistant and up to date. Valet parking available, skywalk to Ren Cen, People mover in nearby. Really nice indoor pool, rec center, bar and restaurant in the lobby. Breakfast and parking packages available with booking rooms. The breakfast is pretty good for the price, but service is lacking. Best thing about this place - I love the showers. Can't beat a great shower with unlimited hot water. Just wish there was an exhaust fan too. Room can get steamy but the nice AC unit fixed that pretty quick.

Our stay was nice. Easy check in. Front desk was courteous and helpful. VALET sucked! A 20-25 minute wait to get our car! At the very least warn your guests so they can get down to the lobby early. The convenience of the valet was totally lost.

This was one of my worst experiences of checking in ever! Over an hour and half in line. A hotel of this size should be able to accommodate a convention and other guests as well. We even left for food and came back to allow the line to clear. Very sad to see our diminishing customer services at its best. Puts a damper on a vacation. I hope this is not the norm for this hotel. Christie York

NO Air-conditioning, No free parking ($20 to $28.00 per night per car) and No free breakfast. This past weekend was our first time at this hotel . We booked two rooms with 2 queen / double beds. So that is 2 cars per room=$60.00 or more to park. When booking the rooms over the phone we were not told we would have to pay to park as well as there is no air conditioning set up for all the rooms. The room was 75 degrees and stuffy when we arrived. We called the front desk and they brought us a fan and told us to open the window. We were on the 11th floor. Celebrated our daughters 30th B-Day with family and friends. Thank goodness people mover was up and running or we would have had to drive and pay another $20.00 upon arrival at the hotel. Not happy with the lack of information when booking these rooms. Staff was friendly

This hotel upkeep in unclean not sanitary. The front desk is RUDE. I would not recommend any one to stay here if you dont have to. This location does not appreciate their patrons so why spend money. Review photos and they refuse to change my room because of hotel capacity.