1961WT
Google
On arrival, my MB status generated no complimentary upgrade and only the bare minimum rewards/welcome offer, far less than I've received at other Courtyard hotels in the last month. I don't understand the discrepancy.||I asked if breakfast (usually a welcome offer as an alternative to MB points) was included and was told that it wasn't as this hotel is a franchise hotel. I don't understand what that has to do with it and why it's not consistent across the brand. Anyway, it was no big deal but after over 20 years loyalty to SPG/MB, it's nice when you get thanked for your commitment.||The lobby is a fair reflection of the hotel overall: parts are modern, fresh and inviting whilst the dining area adjacent is tired, old, uninviting and soulless. We went up to the room which was newly refurbished and quite outstanding for a budget hotel. I've stayed in places five time the price of what we paid here and couldn't master the basic workings of turning lights on and off. Here the rooms are spacious, very well designed and extremely comfortable. At 150 euros p/n, I thought it was very reasonably priced.||The bathrooms, also fresh and modern, are spacious and well designed. Unfortunately we discovered, luckily in the evening shortly after we arrived and not the following morning when we had a train to catch, that the shower didn't work. We called reception and were quickly moved to another room. An apology given but no upgrade, complimentary breakfast or even bonus points was offered to compensate for the inconvenience. I thought that was pretty poor.||I'd booked a lake view but sadly it is as much a view over the roof of the hotel reception, which was tired and grubby. The outside of the hotel is undergoing a much needed upgrade and I'm sure it will look nice, but that roof needs to be sorted too. We had some tea on the terrace by the lake, which is a lovely way to spend an afternoon in the sunshine, albeit you still have the ed frontage of the hotel behind you. ||Location is reasonably convenient, about 20 minutes from Hannover Hbf and under 15 to the edge of town and the commercial area. It's a nice walk through a small park and by small a lake to get there. The hotel is next to Hannover 96 stadium and could not be better placed of you're attending a game. ||I've given 4 out of 5 here by rounding up from the 3.7 I think it deserves. Overall a bit of a mixed bag but probably in a year's time when all the upgrade to the outside is done this hotel would generate a 5 out of 5 review.