Courtyard by Marriott King Kamehameha's Kona Beach Hotel

While planning our first trip to the Big Island, I was deciding between two hotels in Kailua-Kona for my husband and I. After reading about some issues at the other hotel, and after our stellar experience here, I'm so glad we chose to stay at Courtyard by Marriott King Kamehameha. The staff was friendly and welcoming throughout our stay, from the front desk at check-in, to housekeeping in the hallways, to the pool and restaurant areas, and everywhere else around the property. A welcome drink was included, which was just okay tbh, but the seating availability and, more importantly, the view from the poolside bar/restaurant were lovely. Being close to the beach, with a distant view of the luau, made it an enjoyable place. The hotel was also decorated for the holidays and I loved the local figures on the tree as well as the holiday marketplace that featured local goods. We did not spend any time at the pool since it always seemed packed, but we more than made up for it with a visit or two to Ululani Shave Ice during our stay. The room itself was comfortable and met our needs for a few days, with toiletries, desk, couch, safe, etc. We also never had any trouble finding parking in the self-parking lot. Overall, we really enjoyed our stay and found this hotel to be the perfect way to start our Big Island trip.

Our stay at Courtyard by Marriott King Kamehameha’s Kona Beach Hotel was overall a pleasant experience and a solid choice for the area. The outside property and resort grounds were very nice and also had a nice historical background to it. The pool was solid and the pier connected to the hotel was a great spot to watch the sunset. The resort beach was convenient but only average. The rooms were quite small and felt overused, though they did not feel old. The property was well maintained, and the inside of the hotel was nicely kept. Overall, while the rooms and beach had some limitations, the well cared for property, pool, and scenic pier made it a comfortable and enjoyable stay.

Courtyard King Kamehameha's Kona Beach Hotel We stayed at this hotel expecting a family-friendly environment, but the pool area was anything but. For the second day in a row, we received warnings from pool staff because our kids were simply being kids—playing and splashing in the water quietly and respectfully. The staff seemed to expect complete silence and no noise at all, which is unrealistic for a family pool. I was watching my children like a hawk to ensure they behaved, and they are well-mannered kids just enjoying themselves. Despite this, the constant warnings made it clear that this hotel’s pool area is not welcoming to families with children. It felt more like an adults-only space where the only thing allowed is to sit still and be silent—no fun or play allowed. If you’re looking for a place where your kids can enjoy the pool and be themselves, this is not it. The hotel should honestly be marketed as an adults-only property because children are clearly not welcome. It’s disappointing that a family-friendly label doesn’t match the reality here

I was a little concerned reading some of the earlier reviews, but our experience has been great. We got the room we booked and the view is amazing. Housekeeping has come precisely when we were told they would come and they make sure we have everything we need. The team at the pool are wonderful. They are all super friendly and attentive and we've really enjoyed them. - The food is also very good at the pool bar - not sure about the other restaurant - it's kind of high priced and we can't eat that much at a buffet to justify that cost. Only comment about the pool - not everyone can sit on those lounge chairs (my husband for one), so I bought a chair at Walmart. It has worked out and Walmart was not a far trip. The location is great, close to the little beach for snorkeling as well as many terrific restaurants. It's not inexpensive, but for the location, not terrible.

Located on the dry, leeward side of the Big Island, Courtyard by Marriott King Kamehameha is a ~15 minute drive from Kona International Airport is located right in the heart of downtown Kailua-Kona. Its central location provides immediate access to many local shops, restaurants, and community events. During our stay, we were able to attend both the annual Lighted Boat Parade and the Kailua-Kona Christmas Parade the following week. The hotel serves as a great base for exploring other parts of the island, given its easy access to major roads. It also occupies a site of considerable cultural significance. The property is located at Kamakahonu, where King Kamehameha I spent his final years. The main floor includes a gallery space showcasing work by Herb that delighted Hawaiian history, identity, and culture. The hotel also offers cultural programming, including informational tours, craft activities, and demonstrations of an imu, a traditional Hawaiian underground oven on luau days. The in-house restaurant (Billfish) was excellent and we spent several days eating poke nachos on the patio facing the beach. The main restaurant (Honu's) is a bit pricey, but we loved trying the local restaurants and markets around the island. I had a great time with my family here and we are stoked to come back one day! Hopefully soon! We were thankful to embrace the aloha and give our thanks and respect for the land and its people.

Arrived on the island very late, and needed a good hotel room with kid friendly amenities. This hotel checks ALL the boxes, and is reasonably priced or via Marriott points. The staff were professional, friendly and knowledgeable to the local community and gave very good recommendations on where to eat, shop, etc. There are laundry facilities on site, and a business center. The pool area is fabulous and the all you can eat breakfast buffet is a must experience. Rooms were clean, well stocked and comfortable.

The King Kamehameha Kona Beach resort met all our needs and then some. We enjoyed a spacious room with an outstanding view of the bay. The hotel has all the amenities! The beach at the hotel was very relaxing and there was a wonderful beach side pool and bar as well. A number of different eateries from restaurants to snack shops fitting everyone’s tastes from young to old. The hotel is within walking distance of incredible restaurants and shopping of Kona along the beautiful bayside strip. If you want to learn about Hawaiian culture, this hotel is your location! In addition to a hotel shop that offered opportunities to learn Hawaiian crafts, there is a renown art collection and short guided tour describing King Kamehameha, his family, and royal lineage as well as the historic site of the king’s estate on the grounds. It is the historic site where the hotel’s sumptuous luau is served along with incredible performances of Polynesian dancers. Make doubly sure you do not miss the breathtaking Flight of Aloha located at the hotel, a simulation experience that showcases the remarkable beauty of Hawaii!! Then there is the little touch that underscored our pleasant experience, a chilled water dispenser on every floor that most certainly quenched our thirst. When we return to the Big Island, there is no doubt this is where we will stay. A hui hou King Kamehameha Resort Hotel!

Great central locations, so we could easily drive to the black sand beach, coffee farms, hilo, and more. Rooms were fine. Bed was very comfy, but also very high. Bathroom is small, but we didn't really care about the place, because we were out and about checking out the island. Rent a car and go see the island. Breakfast was included, and the strawberries and omlet guy were the best. The rest is okay. Negatives. Cleaning of rooms wasn't good. Doors to rooms only slam shut, so extra noise. Beach in front is eh. There are way better beaches on island about 20 minutes away.

If you're traveling with children under 10, this is a great place to stay. We traveled with two kids, and the location and convenience were exactly what we needed. The small beach and lagoon were perfect for little ones, and everything was within walking distance and easy to navigate. That said, keep in mind that this is a courtyard property, so the amenities are just okay. Don't expect exceptional food, drinks, or luxury experiences, and you'll be fine. If you're traveling as a couple, however, I'd recommend staying at the Four Seasons or Westin. While they might be too extravagant for a family trip with kids, they offer a more enjoyable experience for adults.

You can't beat the location being right in the heart of downtown and on a little beach. Well, you can on cruise day, but other than it's hard to beat. Nice room with a mini fridge and a dope view. Not too loud even when the cruise ported just of the shore and brought everyone over. The beach is protected by a well placed barrier making this comfortable for families or people who are scared of the open ocean. It's attached to an ABC store and across the street from a dozen different restaurants in any direction. Staff was friendly and helpful and check in was a breeze. Pool area was nice and had a bar and restaurant attached. Few small issues. The hot tub. Super tiny can hold maybe 3 or 4 people and there's only 1 of them. The bar, a regular beer was $15 and the food was nothing to rave about. Remember the cruise ship i mentioned? Well the cruise ship basically takes over the little beach in front of the hotel for an entire day. Not a complete deal breaker because it was only for 1 day and we were still allowed to use the beach. It was just super crowded and parking was $35 a day. Also, housekeeping only came every 3 days. Again, not ideal but whatever. I would recommend this spot because of the location and the accomodating staff.

Let's start with the pros. The luau was adorable! Very intimate, and the performers work so hard to entertain us. The food was fine. Bartenders knew what they were doing and poured some fantastic cocktails. The pool area was also pretty great - you can have a cabana if you spend $100 (which is sooo easy to do in cocktails :). The wristbands are probably the best invention ever, so we would never need a card key if we're doing water activities the whole trip. Make sure you get an umbrella and chairs! Customer service overall was very good. The cons - they're understaffed. The bar will take forever to get food and beverage orders. I also made a tiny mistake and left a bunch of clothing in my room. I admit it, I left stuff after checkout. But it IS weird that it just disappeared after I called the hotel about it. Lost in the ether? Nah... The AC also broke halfway into our trip, so that wasn't fun either. The other reviewer mentioned a desperate renovation - I think I agree. Buuuut the oceanfront view from the room is nice!

HIGHLY RECOMMEND. We stayed here two nights and had a wonderful experience. The front desk staff was very helpful and informative. We were given convenient wristbands in place of keycards to open our room door - loved them! Our room was clean and adequate in space, we also had a great view of the pool & lagoon area. Our first morning, we enjoyed the brunch buffet at the restaurant downstairs - super convenient. The food and service was great! Cost was about $32 plus tip - super relaxing and worth it! We enjoyed the pool area during the day, then went to the luau dinner & show by Island Breeze in the evening. BEST LUAU on the island - absolutely worth every cent!! They enact a royal court processional, and the music, dancing and story-telling was AMAZING. The Hawaiian food is authentic, and it was all-you-can-eat. We enjoyed every minute of their luau. There are cute gift shops on the floor level, including Ululani's Shave Ice and a convenient ABC Store. We did lei-making one morning at Aloali'i Cultural Resource Center & Marketplace on the first floor, very nice people there! Overall, we had a wonderful stay at the Courtyard King Kamehameha's Kona Beach Hotel. We will definitely be back!

So happy & grateful I get to be back here again, the last time was back in February 2024, when we visited during the Waimea Cherry Blossom festival. The stars just aligned and the rates were low, this recent stay happen to be Mother's day weekend and the other half surprised me and said he will take care of all the expenses during this recent Kona weekend trip getaway. We LOVED our stay here, both times at Courtyard by Marriott King Kamehameha. I wish we could stay longer as always, we just need more time. We didn't get to utilize the pool or the beach nearby and we did bring our bathing suits, junky! There is so much to do and so little time! We love the location of this hotel, in the heart of Kona, with dozens of shops, restaurants, and local artisans nearby. We did enjoy going for a walk at night exploring the area/shops. Checking in was such a breeze during my recent visit, Jenny was super friendly! She provided exceptional front desk service. We got our parking towel cards, along with the room key which is a bracelet now, which was so cool. The rooms are nice size for 2, same standards with all the Courtyard Marriott rooms, with a sofa and Queen bed. I did have upgrades options but am saving them, when I vacation with my big kids. also keep im mind, there's no microwave in room, inconvenient if you want to heat up food/leftovers, which just small fridge & Keurig coffee machine. I love all the photos and history on King Kamehameha, check them out downstairs when you have time, very informational. I Love the Flow Water Machine near the ice machine, you also get two complimentary bottles of water at check in, which is perfect to use for water refill. Amenities: The hotel offers an infinity pool, fitness center, yoga studio, spa, restaurant ( Honu's) , poolside bar ( Bill's) and sun loungers. Parking: On site parking is available for a fee, $17.50 hourly, daily parking is now $35. & valet parking $45. All in all, Great relaxing time always. Truly grateful. Can't wait to be back again!

Great place to stay in Kona. There is valet parking. The front desk employees are always so kind and greet everyone. The luau was amazing! I highly recommend it. From the food to the venue, to the dances and stories; it was a great night. The suites are very spacious.

Great calm beach. I'm not sure if this is a public beach, but this is on the hotel property and In think we had to pay a small parking fee . But you enter beach through the hotel and we weren't questioned or asked if we were guests . The beach mid day was full, we did find space for blankets . Make sure you bring reef shoes as there are many rocks buried in the sand as you trek out to deeper water . it was crystal clear the day we were there . It was cool seeing the Mighty King Kam original beach retreat . So glad this has been preserved . We met some other nice people on the beach who were also from So Cal . it was a clean beach and an enjoyable day . I recommend this beach when others are closed due to shark activity . That's why we came up to this end of town. The other beaches deeper into kona were closed due to shark activity

As time goes on, I have time to reflect on some of my favorite hotels have stayed at. The King K has a special significance to me since its parking lot has been the start of the Hawaii Ironman World Championships for years. As you walk in the front of the hotel, you are warmly greeted by a " Mahalo" from their friendly front desk . Their rooms are spacious, set with a small fridge and microwave. The view from the balcony overlooks the beautiful ocean . We were lucky enough to have breakfast daily at their buffet restaurant downstairs with a view right on the water. With made to order delicious omelets and staff that remembers your name from the day before , this Marriott has 5 star customer service. You can even swim right at their small lagoon that enters towards the ocean and see the structure that was in the Kevin Costner movie Waterworld . We were able to rent SUPs right from the beach at King K and made our way out to the water where dolphins swam under our boards. I have stayed at King K 5 times during Hawaii Ironman week while being Ironman media and have loved each visit to this beautiful and spiritual island. Return: without a doubt

This hotel can improve plenty. The parking per day was the same price as paying the lot so it really isn't an advantage parking with the hotel. The room pillows had zero fluff or bounce. I called two nights ago (at 5:25pm) for a box of tissues to be refilled - the person said it will come in 15 minutes. The next morning when I got up at 7:45am I had to call again as I still hadn't received them. I came in early for checkin and the receptionist told me she would call when the room was ready - this was at 11am. We returned to the hotel at 5pm and were finally able to check in - no phone call from the hotel. The breakfast price is a lot for what you receive. We didn't get any information that it was a buffet either so just sat at our table and had to do some research ourselves. We wanted some shave ice but hours weren't listed and we didn't find out until the next day that it was only open from 11am-5pm. They only do housekeeping every other day - which is difficult when you need things to actually get a hold of them. We had been driving all day so had trash from our food - but had to just place in the bin and wait for it to be picked up a day later. As a Marriott loyal person, I've been to several locations but this one didn't make me feel at all homey and welcoming. Even though my situation is now a lost cause - I hope others have a better experience.

We used our free night stay and we enjoyed everything this resort had to offer. Love the direct beach access to the resort. My family also loved the beautiful infinity pool located right next to the hotels outdoor restaurant. Any pool next to a bar always brings vacay vibes for me and their li hing margarita is one not to be missed! Upon check-in we were greeted with shell lei's and complimentary reusable bottles with the hotel name one it which doubles as a souvenir. And access to filtered water, which in my family's opinion tastes even cleaner, and crisper than other bottled water from the mainland. A major plus! The had a standard 2 queen bed room with a balcony that had views of the beach on our left and parking lot on our right. The decor throughout the resort and in our room was beautiful and definitely brought Hawaiian vibes which I appreciated. The room was clean and bathroom was more up to date with shampoo, conditioner, and body wash installed into the shower. The proximity to many restaurants and shops is what my family and I are always looking for when deciding on where to stay and this is in the heart of it all. I highly recommend this resort to those wanting to stay in Kona. Wished we stayed longer but we'll definitely be back!

This place gets progressively worse every time I stay here. We stayed here four nights this trip and the loud drilling and construction at the pool made it super hard to relax. They should have notified guests prior to coming. Tonight there is very loud drumming and screaming from their "luau" that they relocated to happen under our window. It woke us up from a deep sleep. Ridiculous! Customer service is so-so and staff was also heard saying negative things about the property. This franchise may be suffering financial issues as Platinum status does not include breakfast and they only provide housekeeping every other day. Overall, this hotel does not seem consistent with Marriott expectations at all!

Good location on the beach "in town." It does get some cruise ship traffic. Nice beach, which is on property. Tasty restaurant and decent breakfast (but $$$). Disappointing that the breakfast isn't complimentary with any status. Better options just down the street. Fun luau option, which is convenient, but lots of outside traffic attending on those days. Not a daily event, so plan ahead if you want to attend. Property is a bit dated. Huge too.

Very disappointed at the pool bar! Nobody even looks your way or comes around the pool to see if you want to order anything. They are not attentive at all. I tried waving them down but they don't even look towards our way, would have loved to had a cold drink while enjoying the pool. Poorest service at such a fine resort!

-Easy check in -Ample parking now $35/day as of May 2024. Absolutely a beautiful hotel and small convention center. The historical art and artifacts are amazing - don't miss these displays !! Lovely shopping "mall" on the interior of the hotel with many shops and delightful local items! Glamorous infinity edge pool with great cabanas, a terrific large bar, and just STEPS from the BEACH! Negatives (not enough to remove a star): - towels were not fluffy as most Marriott locations. Knowing the humidity on the Island makes for drying time issues - our room's shower has to be turned on with the cold water falling on you because only the left side door opens -the other is stationary. - Carpet is a bit old and dank. ALSO!... Breakfast Buffet - $32 was nice. A+ for the amazing coconut bread pudding and freshest amazing banana bread as well as the outstanding person working the delish omelet station which even has jalapeños! YAY! Also offering: French toast, waffles and oatmeal Bacon and pork sausage Scrambled eggs and breakfast potatoes (from frozen) Delicious fresh fruits And also Offering steamed rice with the fixings including seaweed and fresh juices including guava.

This isn't the best area. Wouldn't bring kids here. Wouldn't come here for a long stay. Tiny bathrooms, tiny rooms, tiny balcony. Definitely not worth the price tag. Won't be back. Outdated. Rude staff.

Beautiful beachfront property in the heart of Kona. Pros -Walking distance to many shops and restaurants -Private small cove with lounge chairs and umbrellas -Fitness center, pool, and game room on site -shave ice, shops and art gallery onsite -breakfast Buffet with large selection -spacious rooms with balcony Cons -more basic hotel with some outdated features -many rooms have parking lot or tennis court views -ac unit can be loud -we had trouble with shower and water temperature staying really hot but they did respond quickly and tried to fix -can get loud at harbor with locals, cruise ships etc

This hotel is need of a MAJOR renovation, but as typical of waterfront hotels and restaurants who've been long-established, they've got repeat business and don't prioritize renovations & upgrades. Definitely won't be back until I see major updates.

Excellent resort-style property in Kona! The hotel is in the heart of the town, and has a lot going for it. Definitely a good location, as well as easy beach access, good hotel parking, and modern rooms that are well maintained. My room had a small, private balcony that was nice for sunrises and sunsets when I wasn't already out. Furniture didn't show any signs of significant wear, and beds were fine - not the best, but certainly not the worst. Temperature control was phenomenal, and the bathroom was good, plenty of counter space. The fitness center leaves a lot to be desired, it only has three treadmills, a few other cardio pieces, dumbbells, and just a couple of exercise machines. It does have a squat rack, but the lack of basic workout machines was pretty disappointing. All in all a good place to stay! You'll certainly pay for the resort experience, but they do try to make sure you get value for such high rates.

We stayed here on a recent work trip for my husband. We spent an extended time at the hotel and got to know it quite well. I will start off by saying that the hotel itself was clean, updated and conveniently located. The staff were welcoming and friendly and informed us of lots of local events while we were in town. The beach that the hotel is connected to is not private, it's near a dock and gets quite busy with ships coming in, tours going out and lots of kayakers leaving from this beach. The hotel provides some chairs and umbrellas if you're a guest which is nice. We found the restaurants at the hotel were over priced. Same goes for the drinks at the bar. The new coffee shop was decent but spending $30-$40 dollars on breakfast for 3 people everyday with basically a drink and pastry was steep. The hotel room was sufficient but we wish they would've had a small microwave for convenience. It does come with a mini fridge which was nice. Be sure to notify housekeeping when you want your room cleaned as we had a couple instances where cleaning was missed. Onsite laundry was also convenient, we were there so long we ended up buying our own detergent etc. The hotel does offer some activities and they have tour offices inside the first floor so you can book excursions. We did the luau at the hotel and were happy with the food and entertainment. Plan to pay for parking if you have a rental car. Overall, the hotel met our needs. Comfy beds, hot water, nice pool. Overall, the resort was

Beautiful hotel, private beach, and close to shopping, food, nightlife, etc. excellent location! There is also a coffee shop, an ABC STORE, and Hawaiian ice shop!

Over all the courtyard is a good place to stay. The locations is really convenient and it has beach access from the hotel. The service at the pool bar is not great bordering on really bad and their restaurant has very little for food options. However one thing they have that's really awesome and why I would recommend it is their gym. They actually have dumbbells up to 75 lbs and it's a real gym. If you're into fitness or weightlifting you can stay here for your vacation and still get a full work out. They also have several stationary bikes, elliptical and treadmills.

We stay here often because of the location and beach access, but there has been an issue with sewage leaking into the bay, we think because of the public restrooms near by, which also happened a few months ago. Over this last weekend the beach was closed , open Tuesday and closed again today,,,,

Went to this hotel on a business trip. Was the main reason why I chose this hotel because I was a Marriott member? Absolutely. Located on beach front property this hotel looks a bit dated. But it is a Courtyard so that checks out. Interior lobby area is spacious and full of amazing displays. Almost like a museum. Shops including an ABC store are readily available on property. So if you need anything that you might have forgotten, it can easily be replaced. Rooms are a bit smaller compared to other Courtyards. And the bathroom doors are double slided that closes in the middle so it has to be perfectly placed or everyone in the room can see what you're doing. Especially housekeeping if they decide to pop in while you just happen to be using the bathroom. What's infuriating is that housekeeping gets angry at you if you tell them to leave despite having a "do not disturb" sign. AC in room is pretty loud. Smart tv needs a firmware update. It'll log you off if you don't use it for a while and you need to relogin. Other courtyards will keep you logged in till your stay is done. Walls of the room are kinda thin. You can hear your neighbors door slamming as they leave the room. Fitness center in an area outside the hotel. On the plus side, it's 24 hours with a key. However, the doors to the hotel close at a certain time so you'll have to go all the way to the front door lobby area AND you will have to use your key to get it. Accidentally forget your key. You're pretty much screwed. Front desk is the best part. They are friendly and helpful and willing to answer all questions to the best of their ability. Overall, not one of the better Courtyards to stay in.

Location: 10/10 Pool bar and grill staff: 10/10 Cleanliness: 2/10 Amenities: 1/10 Hotel Chain: -5/10 Our room on the fourth floor was filthy. Crumbs and spills on carpet, sticky/dirty balcony glass door, and the bathroom hasn't seen a good scrub in years. The bed mattress doesn't have a protector, just a flimsy sheet that does not stay put. The door on the fridge cabinet was rotted and the whole furniture piece is falling apart. We had coffee once and were not able to order room service. The app has it as an option, but it doesn't work. Pay for a room w a view and a balcony? Don't bother unless it's a front view otherwise you'll look at a roof line and a smidge of ocean. As for the balcony? The hotel is a smoke-free building but the guests smoke on their balconies. Rendering them useless to those of us who hate the smell or have asthma. Smoke right at your door will make your room smell like an 80s HWY 66 motel. The beach is wonderful! All 50 yards of it. It is a public beach which isn't a big deal to us but it's pretty crowded, especially when a cruise ship docks for a couple of days. The ship engine smell is also gross. It ruins a perfectly good morning on the water. We had so many other tiny issues that it honestly became a bit of a comedy for us . The location is fabulous, most of the staff were helpful and super friendly. The pool staff is amazing and I cannot say enough good things about them. I heard some complaints about the pool but we found it to be very nice. As i go through my bill, I'm noticing several fees for the most ridiculous things. Visa payment? Fee. Marriot credit? Fee to apply their own credit. Just a terrible marriot.

The ONLY hotel to stay in when you're visiting Kona for the first time! I did SO much research before my visit so y'all don't have to. The staff here are so friendly and the lobby smells AMAZING, walking in it instantly made it feel like "vacation time!" I wasn't planning on renting a car so I wanted to be as central as possible. The big island doesn't have beaches like Honolulu does, there's a lot of rocks and cliffs and they are really tiny but the Marriott has their own private beach and they give you a ticket for two FREE chairs, umbrella and snorkel gear you can use everyday but also kayaks and puddle boards available for a super reasonable fee. The little lagoon had a TON of tropical fish and an easy launch point, that alone makes it super worth it. I highly recommend getting the ocean front room, it had the most gorgeous view of the beach and pool and a balcony that we ended up using A LOT. The room was okay, nothing special and I'm pretty sure the two "queens" were more like fatter "twins" but it was clean, updated and had everything we needed. After all, if you're in Hawaii why the heck are you in your room?! There is an ABC store (kind of like 711) in the lobby of the hotel so if you need food, booze or souvenirs you don't even have to leave the property. There were a couple restaurants we planned on going to and the farthest walk we had was 15 mins and it's a joy, you walk along the water the entire time and get to take in Kona, I couldn't recommend it enough.

I hadn't stayed here since before the pandemic and prior to its rebranding as a Marriott property. The renovation was a success and significantly upgraded the hotel inside and out with few structural changes but brightened and refreshed rooms, public spaces, and grounds. Rooms do seem to have maintained the same footprint as before so this probably explains the branding as a Courtyard, as the rooms are not huge. Marriott Elites, your loyalty will be recognized here. I used the ultra-convenient app to check-in one day out and indicated my planned time of arrival. A few hours later, I checked the app to make sure everything looked OK and was so pleased to find that my King w/sofa room had been upgraded to one of the oceanfront rooms which had a nice lanai overlooking the bay. Though I was here for work, I appreciated the mini-fridge stocked with bottled water, individual-serving Keurig, and cute yellow bird who sat on the lanai with me while I drank my morning coffee and who seemed to enjoy the view as much as me.

I am a Gold elite member with Marriott so I may be a bit biased but Marriott is our go-to hotel chain and we usually have a very good experience. This review is from the beginning of our 5 night stay. If needed, I will update the rating after our stay. As you approach from the road the hotel appears small and dated. But once you get inside it's a different story. Check in was easy. There are two buildings, one east and one west. Both offer ocean front and ocean view rooms. We got an ocean view room with a balcony. We are the west building that has an art gallery and restaurants. Self-parking cost $25 day. Our room is very nice. It is not huge, but more than adequate for 3 people (2 queen beds). The beds are comfortable and pillows are soft and fluffy. The carpet is soft. The bathroom is very nice. The room comes with a safe. The balcony has a great view and it's great to sit and look at the ocean or people in the pool. Overall, we are very pleased with our choice and look forward to the rest of our stay.

We paid an extra $1,000 per room for 2 oceanfront rooms for a week, so $2,000 more on top of the extremely high rate already. Which you can see was a corner room 2nd story, next to the stair case with 60% of the view being the ABC store roof. They say cruise ships dock on Wed & Sun only, in reality cruise ships docked 4-5 days out of the 7. Releasing 1,000s of people off the boat who clog every place around from the little bay to the restaurants and stores. .And you get to stare at a giant cruise ship for half the day. At night it's not safe to walk more than .01 mile due to the transient issue. Snorkeling a disappointment here due to the all the boats and constant fishing. Much better snorkeling 10-20 mins away in either direction. they also advertise first come first serve chairs and umbrellas.. what they don't tell you is 10 for the entire hotel (lol) the person running the shop is extremely rude and will refuse to lend them out so they can charge cruise people for them instead whenever possible. If they offered me 50% off I still would not stay here again, that's how bad and overpriced this place was.

I haven't stayed in a hotel due to Covid and since our flight was delayed a Numerous amount of times and then canceled, I figured staying in downtown Kona was close enough to the airport and this courtyard was nice enough for the night. The last time I stayed at a hotel was for my cousins wedding in December. It was only family invited, so I paid extra to get an air purifier in our hotel room. It was only $20 but I felt safe not being on the same AC system as the rest of the guests in the hotel. I don't want to catch Covid and I have a compromised immune system and respiratory system. Upon staying here I was so exhausted from waiting outside in the terminals of Kona international for seven hours I completely neglected to ask about an air filtration system. The hotel was adequate, a little small in the bathroom since my son is almost 6 feet tall, and I felt a little claustrophobic going to the bathroom with the door shut, but it was fine for the night. There's a very loud bar across the street and I was worried about sleeping, but by 11 PM everything was shut down. In the morning we had a beautiful breakfast downstairs and perhaps either from the Buffet or the air filtration system I caught Covid while staying at this hotel. Everywhere outside of the hotel room I wore a mask, so I am a little disappointed in myself.

Maile at the front desk is thee best! Many thanks to her for excellent service to accommodate are needs. Beautiful rooms with a partial view.

Such a Beautiful Hotel right in Kailua -Kona. Close to all the restaurants within walking distance. Great Bars & Outdoor Dining. The Artwork around the hotel is Amazing. Built on Scared Hawaiian Land King Kamehameha once lived here

Reina is very professional and helpful. Great customer service, which is why we'll most definitely be booking rooms here because of her !

I have been lucky enough to visit this hotel for different events over the years, but finally had the opportunity to stay here thanks to invitation for a ceremony in Kailua-Kona. During the pandemic, the hotel rooms have been completely renovated and the newness shines. The hotel is one of the most convenient for travelers staying in town. It sits right on the bay with its own little beach front and is an easy walk to everything Kailua-Kona has to offer. Amenities include a wonderful pool and pool bar/restaurant, beach walking access, restaurants, shops, conference rooms, gym, and work areas with internet. Activity desks are also around the lobby with paintings of Hawaii history taking up the main atrium area. The staff on our trip was all welcoming and friendly, whatever we needed they offered. The rooms as mentioned are freshly renovated with oversized beds and pillows, new smart TVs, strong and faster wifi connections, mini-fridge, and iron/laundry service. Bathroom showers were also a highlight with fantastic pressure and hot water. The quality of the rooms and convenience of the location are worth staying here; I look forward to my next trip.

Management was rude. We had an incident where some friends of ours who were staying here also stepped on wet concrete, slipped, and fell, hurting their backs. There were no wet concrete signs, just a "Wet floor" sign used for mopping. Not only did management and security handle it horribly, but they also kicked these guests out with nights left. When we pressed about their negligence they told us "To be quiet or we too would get kicked out" But this is just the start. Multiple times, I requested towels, toilet paper, and body wash. I would call it in, and no one would come. We received what we had asked for after going down to the front desk multiple times. Lastly, you pay a lot of money to stay at these resorts and even more to enjoy the restaurants and amenities. Both times we ate at the resort restaurant, the food was cold and overpriced. There are plenty of other places to stay in Kona; if I return, I will never stay at this property again. Frankly a one is too high of a score and if I could I leave a ZERO. DO NOT STAY HERE. DO NOT WASTE YOUR MONEY ON THIS PLACE.

Stayed here after visiting Kauai. Island hoping! Really a great place named after an amazing King. "A great warrior, diplomat and leader, King Kamehameha I united the Hawaiian Islands into one royal kingdom in 1810 after years of conflict. Kamehameha I was destined for greatness from birth. Hawaiian legend prophesized that a light in the sky with feathers like a bird would signal the birth of a great chief. Historians believe Kamehameha was born in 1758, the year Halley's comet passed over Hawaii." https://www.gohawaii.com/culture/history/king-kamehameha The location of this place is great. There is an ABC store. Easy walking distance to the town and restaurants near by. Amazing views! And it's right next to a loading dock for the major tours like the Great Manta Ray tour. I recommend booking early because they didn't have a spot of us when we went. The beach next to this hotel is super cute! And snorkeling gear can be rented! You can see the tropical fishes from the pier area. The hotel pool/bar is great! Live bands. Girls week with lots of dancing at their deck. Fun hotel! Unfortunately there's no airport shuttle that can pick you up to get to this hotel. Plan ahead and get your rental car or shuttle.

Absolutely a great place to stay in Kona!!! It's not a big fancy resort, but it has everything that you need ! It's located right in town with close by parking. Has a great swim beach (cove) snorkeling area with sand beach great for kids! Restaurant and bar area with centrally located pool. ABC store right in the hotel. We will be back! Let me know if you have any questions!

I wouldn't recommend this hotel unless you like rooms that don't have curtains and like being woken up by the sun at 5:00am and if you like not being able to get a chair at the pool. There are cabanas that no one uses for $150 per day and can only be rented up to 1:00pm, so if you get to the pool in the afternoon you will be out of luck with all 21 of the lounge chairs being taken and not being able to rent a cabana. We also do not recommend this island. Lots of bums and druggies everywhere, only a few decent beaches and very dirty compared to the other islands.

A nice Marriott option in Kailua-Kona. A renovated, former King Kamehameha hotel next to the pier and seawall in Kailua Bay. Check in was in a flash, and the front desk workers were great. There are several restaurants and coffee shops options on site as well as an ABC store also attached to the hotel. Nice pool area and for those who want it, a luau (which I did not do). It is in a convenient location with many dining options within a 1 to 10 minute walk. A bunch of touristy shops also within this same distance as well. So in Kailua-Kona and Keahou area, this is one of the three better known hotels. This one, the Outrigger at Keauhou, and Royal Kona Resort. I think this is #1 or #2 of the three, but with me being a longtime Marriott Bonvoy member, my choice could be influenced a bit!

We were upgraded to ocean balcony view as Marriott Bonvoy members.  It worked out perfectly because we got take-out a couple times and we got to enjoy our meals on the balcony. Even though we only stayed here for 2 nights, from start of check-in to end we were treated with top notch customer service and friendly Aloha greetings.  We had some food credits and we got to enjoy a very nice dinner at Billfish Grille.  It was unfortunate that Ululanis shave ice was closed for maintenance when we visited, but not at fault of the hotel. Due to Covid, we did not have housekeeping in our room. However, we had a crazy fire ants infestation in our car rental. (Ridiculous, I know?!)  We asked to borrow some cleaning  supplies, but instead they told us to pull up to the valet to clean it up for us. This was not their job/responsibilities at all to clean our car rental. But right away they were in action and took care of the situation for us. We were beyond grateful for their help!  Thank you so much for your help and kindness, it truly made us feel welcome and it made for our wonderful time in Kona.

I came here for an event and also booked a room. I was there at 5 pm, had one beer when i got there, one more beer while i ate, and a crown and sprite long after and tried to order a drink at 9pm and they cut me off! The bartender cyndi said they needed to make sure i got home safe and turned around refusing to speak to me. Meanwhile my bf was taking shot after shot after shot PLUS beers and mixed drinks with his friends and she didn't stop him. 3 drinks in 4 hours was too much?? unbelievable. The food on the other hand was good, and the servers were very attentive constantly checking on our water and taking away dirty dishes. Then our room. We checked in, got settled, and showered. During the shower i noticed the water was draining super slow. The next morning i went to shower, and it was full with water, meaning there was a clog somewhere in the piping and everyones waste water on the floor was coming up into our shower. We called maintenance and they took an hour to arrive but by then the water had drained down.

I was lucky to stay here for a whole week with my husband the week right before Spring Break hit and the hotel got super busy! Staff are very friendly (99% of them) and you can ask for water bottles daily. The housekeeper staff are amazing and kept our room very clean and made our beds on the daily. Any toiletries that we were out of were refilled without us asking at all. Easy access to all the attractions we wanted to visit, Luau (for an extra price) on certain nights and they are located in a space where there are many convenient places nearby - including a Costco 10 min away! Snorkeling gear rental in front and really good mai tai just steps away. My husband and I felt super safe here and would definitely return! Just wish we were able to upgrade to the Ocean view with his Platinum status but since it was really busy, the hotel was tied. Still highly recommended!!

This is not a 5 star hotel but I give it 5 stars because it's the best family friendly hotel in Kona. There is a updated pool and grounds. There is the best luau of Kona on site overlooking the ocean. The hotel sprawls down to the beach. This hotel is also attached to the main drag where all the restaurants, night life and shopping are. If memory serves me the price of the hotel was one of the more affordable also. If you are looking for a super plush hotel and expect the best of the best you might want to look elsewhere; Kona might be the wrong Island town. All in all for it's convenience and central location you can't go wrong. The biggest gripe I have with the rooms is the refrigerators have a timer and can only be set for 2 hour's. Thus it's hard for you to keep cold drinks or bring home any food. ALSO The rooms do not include a microwave but you can rent one for $10 a day! Wtf?!

Happy with hotel and beach front area was never really crowded but their jacuzzi fits about 5 people. Pretty small for such a huge hotel. Currently right now there is a party of 6 people sitting around it with just their feet in. Guess I'll just go take a hot shower...

We recently traveled to Hawaii specifically the Big island for our 8 year anniversary! This was our very first time in Hawaii so we didn't know what to expect except the 6 hour time zone difference from where we live. You would think the moment we got off that plane that I would be tired, but I was not. I was too excited to see what all Hawaii has to offer. Fast forward walking in the hotel Atmosphere: The atmosphere was amazing we got there about 12:45pm which is 6:45 local to us(still not tired). The moment we walk in there's a Picture of King Kamehameha! The hotel was nice they have their own museum with paintings and other amazing objects there. I mean this place is amazing! I miss Hawaii from just writing this review , but when we got there the lines were not long going to the front desk at all. Customer Service: Let me tell you this was by far the best customer service experience we've ever had at any hotel. One person that I want to give a shout to is DEVIN!!!! he works the front desk and all already knew who we were. I have respect for all the other staff working but Devin's exceptional customer service was just that. If there's a word for it I would say "Intergalactic" it's just that amazing. He went above and beyond to make sure our stay/anniversary was a time to remember and it was. He's willingness to help us find activities that peaked our interest was amazing from finding activities to food places. Any incident we had he fixed it. Although his customer service was great we ran in to one that wasn't, but this person didn't work for the hotel they worked like a contractor inside the hotel helping others book excursions. This person told us Good luck trying to find a car and directed us to an app called Toro and just kept talking every time we told her "that's ok" or "we've had a long flight" asking us questions like " why not book this excursion" when in fact we told her wanted something else. Which eventuality made my wife just walk away to end the talk abruptly lol But We told Devin the situation and he said "we have a rental car location literally around the corner" this upset us because the person we just spoke to said there were no cars at all. So we eve up going there and calling the airport rental place and find out they do have cars to rent. We end up renting a car to explore the island. We give thanks to Devin for even telling us about it. Devin left a great first impression on how we think visiting Hawaii should be! Rooms: The room that we had was an ocean view. I love ocean views and we try to stay in an ocean view anytime we're close to water. The rooms were spacious. The beds felt extremely comfortable. Even though I loved the rooms we spent most of our time exploring the islands(that'll be in my other r Oh and the food was amazing. I'll be making a separate review on how great the food was and what we got! I'd most definitely recommend this hotel to anyone that stays. Aloha

Just straight false advertising. "Hotel Queen" are full sized beds(54x75) and "hotel kings" are queen sized(60x80). "Ocean view" rooms can view the ocean if you lean your head off the balcony and look right. Terrible service and the bathroom door is a sliding laundry door so the whole room hears and smells you. Also no microwave. Positive points were the room was clean and showervhad hot water. Buyer beware.

We had a wonderful stay in an ocean front room. We had views of the mountains, beach, and pool. The AC blew cold, the beds were comfortable, the pool and little beach were great for kids, and the staff were all friendly. They had tiki torches lit at night and the grounds were really lush and beautiful.

My husband and i loved our stay here!! Loved the leis and bags they greeted us with, loved how cute the room was with the ocean wall, loved the location- we walked to the little Kona town almost every day even though a trolley was available- it's so close, no need to get there on wheels! Loved the private beach. My one and only complaint is they only provide house keeping service every 3 days. And it's minimal (no making the bed) unless you request it, but it's not guaranteed. I didn't like making the bed on my vacation lol, but i also can't stand seeing an unmade bed all day, so i did it. However, that factor isn't enough for me to not return again. I was definitely happy overall and would stay there again sometime. Oh, one other thing i would NOT recommend: the $35 breakfast buffet. It was mediocre stuff that is usually part of a free breakfast at other hotels, and we totally felt robbed of $70 between the 2 of us. But the pool side bar and grill is pretty good and fun.

They classify an ocean view as a view of the ocean and lots of parking lot and tennis courts. Yea we can see the ocean but it's partial. Super disappointed

Do not use the Food and Beverage outlets! The breakfast buffet at $28.95 was terrible. A huge downgrade in food quality and service on this trip as compared to October 2023. The restaurant manager had no idea what she was doing regarding the wait and the seating availability in the dining room. The pool side bar today was a total disaster. Ordered a round of drinks and received them in a timely manner. Ordered food at the same time drinks were ordered. Over 1 hour later the waiter still had not been over to asked for orders on a second round and no food to be delivered after 1 hour. Avoid the Food and Beverage at this hotel should you not want to be totally frustrated that you spent the afternoon here will virtually NO SERVICE! I live in Kailua Kona half the year. Choose establishments that care, not the ones that feel high prices, poor quality of food and service are o.k. Expecting payment by just down right taking advantage of their patrons!