Courtyard by Marriott Montpellier

I was genuinely excited to stay at the Courtyard by Marriott Montpellier, especially as a long-time Marriott Gold Member. Unfortunately, this turned out to be one of the most disappointing customer service experiences I’ve ever had at a Marriott property. Even a simple request for an extra blanket was met with, “We don’t have any.” A hotel of this level — and under the Marriott name — not having a blanket available for a guest is simply unacceptable. It’s really unfortunate because I’ve always trusted the Marriott brand for its reliability and hospitality, but this stay fell far below expectations. I hope management takes this feedback seriously and improves guest service standards.

Secured onsite parking available for 16eu per day. good location just beside theb mairie and some shops. good customer service and the rooms are big enough with either a park greenery view or the courtyard. pool is closed during autumn/winter.

Not in city centre, but close to Montpellier Sud TGV station. Good value: Basic but spacious rooms, very friendly staff throughout the property and at all times, very good outdoor swimming pool, availability of parking.||In theory, the pool only opens at 9am, which is too late for most people (unless you’re on holiday, but then you wouldn’t stay here); however, there’s no one checking, so you can just go earlier; just make sure to be quiet lest you wake up fellow guests. ||The restaurant K&B is overpriced for its quality, but then there’s no good alternative around.

We were very excited to stay in this beautiful hotel but when we arrived an arrogant staff member informed us that although check in was at 3pm our room wouldn’t be available until 5pm as an important guest was wanting a late check out. We had to ask for some form of compensation for our 2 hour delay and they gave us a single drink each. Finally get our room, family of 3, lovely room with king bed and fold out couch for our son.|It was the worst folding bed we’ve ever experienced!! He couldn’t sleep on it as it was like rocks, floor would be more comfortable. I tried to sleep in it and all 3 of us ended up in king bed. Incredibly BAD!!!|We traveled throughout Italy and France for 5 weeks and this was by far our worst experience of a hotel.|The disappointment was real as we had really looked forward to staying here. |As a family I would not recommend it 🥺

Excellent hotel in an amazing location and service. The front desk staff - Audrey and Charles - were very friendly and welcoming, fluently used English in their communication, answering all our questions and positively responding to our needs. It was my first visit to Montpellier and they successfully made a very good impression about the city and people. Thank you, Audrey and Charles for your service, and thanks to Marriott brand that always proves to be a great name in hospitality, whether Marriott or its little brand, Courtyard.

I had an exceptional stay in this hotel. Martin was outstanding. ||He was professional and very patient. Thank you, Martin. You made our stay feel like home!!||I also loved the clean atmosphere everywhere you go in the building. The breakfast staff was ready to serve you, too.

I stayed from August 20 to 21, I unfortunately had to deal with a tall gentleman with gray hair. The guy gave me an insane level of attitude for no reason. - I went to the pool, which in the Bonvoy application includes a reference “towels provided”, the pool is far from the reception, so I go straight to the pool, go for a swim and look for towels, all I can see is a stack of dirty towels. I message reception in the app, since I’m wet and need a towel (which I foolishly imagined would be by the pool). No response for a whole 45 minutes. As I’m about to head out, the dude tells me he was about to answer (they had zero guest waiting, they were just chilling tumbling their thumbs). He tells me as if I was at fault that obviously towels are at reception and that there is no service at the pool… no sorry we left you hanging at the pool for 45 minutes without any help, just pure attitude, like why the hell are you bothering me with your towels. - I’m moving on, I asked the same guy, whether since I’m titanium elite, I could add someone to my breakfast. Immediate off the cuff answer “NO it’s not possible” to which I said, but what if I add the person to the room? “Hmmm yeah ok maybe, but you have to pay the tax” (which is like 3 euro…). This shows how poorly this guy knows his job, don’t be defensive and help find a solution, don’t say no because you are bitter and hate your job, help your guests. Anyways talk gray hair, 50s, working on Friday August 20 between 4 and like 7pm. The room itself was basic, not super clean, the breakfast was horrendous.

nice hotel, was on a business trip for 3 months, lucky enough to celebrate bastille day from my balcony. good breakfast, most rooms ok although the contracted cleaners seem to be hit and miss, but in general was fine. restaurant is nothing special, plenty of great restaurants in the area. front desk poor, not very helpful, too this day have not received my loyalty points.

While this may be the most appealing Courtyard with its beautiful pool and balconies, a lot of little things are missing or broken. Just getting to the parking garage requires a walk to the reception desk, which is, of course, is not streetside, then walk back to your car. The room safe wasn't working. Trip to reception. Gentleman couldn't repair, had to make a second trip to replace. He did bring some chocolate cookies as a treat... My profile requires feather free pillows...back to reception to ask. Room has no ice bucket...back to reception again. The "restaurant" or Bistro offers three items. Burger, Salmon or a salad with grilled chicken. It's massive and looks like a real restaurant. Fooled again! Nothing like a USA Courtyard menu. Unlike every stateside Courtyard there is no place to BYO food and wine. No common seating area outside the "restaurant ". You cannot BYO into the restaurant either. The staff was helpful so it gets a third star, but put to shame by the two Best Westerns we enjoyed on our trip along the Mediterranean.

Nice stay at this Courtyard by Marriott and great dinner at the attached restaurant Oléo Pazzo. The hotel has the nicest staff. The young man that checked us in was amazing. Treated us like long lost friends!! Our room was gorgeous and upgraded since we are Lifetime Titanium Elite Marriott members. Linens were superb and lovely bathroom stocked with great towels and nice toiletries. Very comfortable. Also we had asked for help with dinner plans. The young man suggested their own restaurant for dinner as weather was horrible outside with a lot of rain. He made reservations for us which was very nice of him. Dinner was at 19:30. We were greeted by a group of nice men. Waited on promptly. We speak no French but the servers all spoke very good English. We both started with a soup, French Onion for my husband and butternut squash for me (9€ each). Both were very tasty and served with organic breads. (Sorry no photos) Our mains was salmon with risotto and mushrooms (23€) for husband and the vegetarian plate (16€) for me. Salmon was moist and a large cut. All cooked to perfection. Timing between soup and mains was very nice. Overall SURPRISINGLY good for a restaurant attached to a hotel!

The New York Times review http://travel.nytimes.com/2012/11/18/travel/hotel-review-courtyard-by-marriott-in-montpellier-france.html and a "36 hours in Montpellier" article http://travel.nytimes.com/2012/08/12/travel/36-hours-in-montpellier-france.html alerted me to this hotel. I booked online, pre-paying my two-night stay. The hotel is bright and airy and seems like a very good value. My room was quiet and comfortable. The king bed, as mentioned by the Times, was huge. The air conditioning functioned even when I wasn't in my room; some hotels cut the air when you withdraw your card from the card-reader near the door. This was a huge "plus" because it was terribly hot outside when I visited. WiFi isn't free, but the charge was waived for me because of a reciprocity agreement between Marriott and United Airlines, where I currently have good status. Trams stop very close to the hotel and get you to the center of town in roughly 10 minutes. I tried the hotel's continental breakfast (6 Euros) after my first night's stay. It included a cup of cut-up fruit, a glass of orange juice, two mini-pastries and a cup of coffee. (Ordering the coffee, I asked the woman at the bar to make me a grand crème.) I'd say that each of these components was at the two-star level. Fortunately, the breakfast was the only real sour note to report.

Very clean and comfortable hotel. The food is good and the service in the restaurant excellent. We enjoyed our stay and would recommend this hotel to friends who visit Montpellier in the future.

Enjoy the fckng Marriott experience: so last night I check in at the Marriott Montpellier. At 1:30 AM the Air Conditioning starts to run like crazy, so loud that I have to migrate to another room. Of course front desk reassigns the new room. At 5:30 the TV screen flashes its violent light in my face with its shiny " Welcome Mr Bond " message in my face. 4 hours of sleep. Thank you Marriott for this special torture program that is likely to give me a stroke today.

This is a pretty lame place. Upon check-in, our sink was clogged (which I had to have them come fix), we didn't have any wash-cloths (they actually don't even provide them to anyone?!), there is a lip to the room door that makes it very hard to get your rolling luggage in the room, and the shower is so poorly designed that water gets all over the bathroom floor. The restaurant in the hotel has a very limited menu (3 options) for lunch. There are definitely better options in the area. Two stars because the staff were nice and polite.