Judy W.
Yelp
On July 14, 2019 my family, and I stayed at the Courtyard By Marriott Panama City Fl. We had two rooms, and their was problems in both rooms something you would never expect from Marriott. As always when we check into a hotel or resort which 99.9 percent a Marriott hotel or resort, we always clean up the room with cleaning products, and check the beds for bed bugs, blood, or hair and spray the beds, chairs, or couch down with Lysol. When my daughter cleaned her toilet in her room their was human feces left on the toilet. Now hold on things got worst. We leave our rooms after cleaning up to eat, and look around town. After returning back to our room. Hold on tight! You wouldn't believe what I saw on the floor! A baby roach crawling on the floor. I'm like what! I never seen anything like this in a Marriott hotel. I get a napkin pick up the roach, and take it down stair to the front desk, and report it to the staff member at the front desk. She said I'm so sorry, we have had that problem since hurricane hit in 2018, Now it's July 2019, I don't know what to do but I will report it to management. I said really, and ask if someone can come up, and spray our room? She stated no one was on staff to do that, and we have small children with us, and she don't want the fumes to harm the kids. I said they are in another room, she said I will have someone spray in the morning, I said we are checking out in the morning, well thank you, and have a good night. I went to our to prepare for the night afraid baby roaches might get in our luggage, and we would take them home with us, and if you know anything about baby roaches you need a professional exterminator to get rid of them. On the next morning when my husband awake their was another baby roach crawling around in our room, so I handed him a napkin, and he took it down to the front desk, and the tall staff member said ok, like what you want me to do. Well when we arrived we asked for a late check out, so we had until 2:00 pm to check, I said to my family oh no we getting ready, and checking out of this roach hotel at the regular check out time. Before we went downstairs to check out, my daughter informed me about the human feces on her toilet, and she had roaches crawling in her room. When we arrived downstairs I ask to see management. Ms Candice came out, I explained what was going on. She said I'm so sorry, I understand your concerns. May I give you some points? I will give you 5000 points, but I'm so sorry. I said ok, and you have a nice day. Now remember I had two rooms, and there were problems in both rooms, and my husband is a gold member, and I'm a platinum elite. To me 5000 points wasn't enough, and yes we used point to stay, but dealing with roaches, and humans feces left on your toilet is too much for me, and I will never stand, and argue with anyone about a issue, I will walk away, and write a review so everyone will be aware of what's going on at this Courtyard by Marriott in Panama City Florida. Again Beware before checking in they have baby Roaches crawling around in the guest rooms, and if you really think about the situation they are in the kitchen because this has been a problem since 2018. So check your food before you eat. I will never stay at this Courtyard by Marriott again.
