Courtyard by Marriott Santo Domingo

Overall good, but! I originally booked a suite, when we got the suite we checked everything and the closets had a moldy smell, they had us go to all available suites and they had the same issue. Ended up in a smaller room that was fine. Everyone was really nice and helpful, food and drinks were good and reasonably priced. I will stay again.

Such an amazing example of 5 Star customer service.||||I am an Ambassador Elite member, this means that between business trip and vacations I spend about 160 nights every year at a Bonvoy Marriott property for the past 8 plus years.||||I was at this property for 9 days and it stands out as one of the best as far as interactions with ALL employees that we interacted with.||||I am absolutely blown away by the very high level of customer service displayed by VERY SINGLE associate I interacted with.||||Kudos to the team and obviously to the management team of this property.||||From the parking attendant, to the front desk team of Sandy, Dary y Ileana. They are some of the best front desk staff I have ever interacted with.||||Little details, great recommendations for local spots, huge smile 24/7 and something that I have not seen from stateside front desk in years, when they give me my room keys or document, they step out of there are and provide the key cards or document with the double hand presentation face to face out if their station.||||The Kitchen & Bar was just as amazing, great food. Rolando, Jose and all others were simply 5 Star service.||||Housekeeping staff…5 Stars as well!!||||I can go on and on, all in all, if you want an amazing stay, this is were you want to stay.

#Courtyard by Marriott Santo Domingo as soon as I arrived at the hotel on Saturday they charged me 722 dollars at the end of the paid nights they asked me to pay back because otherwise they wouldn't let me go up to the room and so I paid for three days they deducted the money from my credit card I repaid another three days later they redeemed the money on my credit card and now they have taken another 722 dollars in addition to having also taken money from my wife's credit card it's truly a scandal now I will contact the Guardia di Finanza and the journalists to report what you are doing It's absolutely not right But what are you doing you even take the money today the 14th? since September 27th? a scandal Alessio Sundas #Courtyard by Marriott Santo Domingo

Great value small hotel with amenities of bigger hotel In quiet location central in gascue to me preferred Marriott location to use miles half of the typical Marriott chain and great value

This hotel is pretty bad in my view. The shower does not have two doors and the bathrooms get flooded every time you take a shower. I asked the receptionist if they had any rooms with double doors in the shower and she replied negatively. I also asked for someone to come to my room to fix the bathroom door which closes on your body every time you are shaving or brushing your teeth. When the staff came to try to fix, they couldn't and I asked why there was only one door in the shower and I was told that other rooms had double doors even though the receptionist told me the opposite. The air conditioning is always on. There's no button for "OFF" In order to turn off the A/C I had to get on my fours and unplug it. I am 74 years old and that was no easy task for me. The breakfast was OK but it left a terrible smell in the reception area. Only one of the two elevators was working in a rather new hotel. The taxi driver that I requested in the hotel to take me to the airport charged me twice. I don't know whether there was a mistake or he did it on purpose, but beware. The only good thing about this hotel located on Maximo Gomez is that you have to the right of the hotel supermarket and many fast food and other restaurants around. Would I go back to this hotel? No, never.

Extremely disappointing experience at Courtyard Marriott Santo Domingo I booked a 14-night stay online, but the rate I was charged at the hotel was different than what was shown during booking (see attached photos). On my first night, the shower leaked all over the bathroom floor. I had to use towels to prevent it from flooding. When I requested a room change, the alternative they showed me was not equivalent to what I paid for. To make matters worse, the receptionist was incredibly dismissive and told me that if I didn’t like the room, I could take my business elsewhere. I was shocked — is this really how Marriott staff treat paying guests? I asked to speak with the manager, but he refused to address the issue directly and handed the phone back to the receptionist. It was unprofessional and completely unacceptable. After that incident, the entire atmosphere changed. The staff made me feel uncomfortable and unwelcome. When I called the front desk from my room, they ignored my call and let the phone ring for over five minutes. Maria, one of the managers, promised to follow up on an issue but never got back to me. The restaurant food was overpriced and below average, and room service was even worse. While housekeeping staff were kind, they never changed the bedding — even after a full week. I have since moved to the Embassy Suites by Hilton, and the difference in service is night and day. The staff at Courtyard Marriott Santo Domingo seriously need customer service training. I would never stay at this hotel again and do not recommend it to anyone.

It has been more than 10 years since I stayed at this hotel last time. The place was renovated and upgraded. It is a much better setting than in the past. Very clean and quiet lobby and the room. Kitchen and Bar served good food, and their friendly staff, Agripina, did a good job to keep me smiling while I was waiting for food. They had live music, too.

As a Marriott member I normally stay at the Renaissance or JW Marriott, but my boyfriend and I wanted to try the Courtyard. We were so impressed at the service of the front staff, cleanliness of the room, the amazing water pressure from the shower 🤣 (spent a few days in a small town prior so that shower pressure was amazing) , the hotel itself was beautiful. We will definitely be staying here again