Courtyard by Marriott Washington, DC Dupont Circle

It has been a month since our stay at the hotel, and the security deposit for the room has still not been refunded, despite the room being left in good condition with no damages. At check-out, we were informed that the refund would take only a few days. I would appreciate clarification from the hotel regarding the status of the deposit refund.

I have stayed at this Marriott Courtyard in Washington, DC multiple times and have generally chosen it for consistency and location. Unfortunately, my repeated interactions with a front desk staff member named Reneé have significantly diminished my experience. On more than one occasion, Reneé refused to assist me with taking my luggage upstairs, stating that the hotel is “not full service.” While I understand the distinction between full-service and select-service hotels, hospitality and reasonable accommodation should not be dismissed so bluntly—especially when a guest explains they have a legitimate need. I informed her that I experience anxiety when using elevators alone and requested assistance. Rather than showing empathy, offering an alternative, or attempting to find a solution, my request was dismissed outright. There was no effort to help, escalate, or even acknowledge the discomfort being expressed. Customer service is not only about policy—it is about empathy, courtesy, and problem-solving. The lack of compassion and professionalism displayed in these interactions was disappointing and left me feeling unsupported as a guest. I hope management takes this feedback seriously and provides additional training on guest accommodation, empathy, and service standards. Marriott is a brand I expect better from, and this experience did not align with those expectations.

I have stayed previously and enjoyed my stay. So perhaps this was just an anomaly. Or perhaps the property is under new management?||Here were the issues - hopefully you can avoid same if you chose to stay here:||Note: were given a high room on the 10th floor. ||Our room was near the elevator/ lift motor. This was very noisy. It occurred at all hours. Front desk had no ear plugs. ||I would avoid the top / 10th floor at all costs.||The television in our room - 1012 - would not work. Usually no big deal. But we did want to watch the World Series so that was frustrating.||The shower in our room (again, a L10 issue) was literally a dribble at times. The rest of the time is was a weak dribble.||Front desk would organize a technician to check the issues but little could be done. No other rooms were available.||Not really a pleasing or relaxing stay.

Worst Marriott Property I’ve Ever Stayed At I’ve stayed at Marriott properties all over the world and hold Ambassador Elite status, so I know what to expect from this brand. Unfortunately, this hotel completely missed the mark and was the worst Marriott experience I’ve ever had. First off, it’s overpriced for what you get. I stayed here for five days, and the room was outdated, the sheets were dirty, and the air conditioning didn’t work. As an Ambassador member, I’m entitled to complimentary breakfast, but instead, I was given a one-time $10 voucher that barely covered a coffee ($4.50) — and no change was offered. When I called to request bottled water, I was told to come downstairs and get it myself, which was unbelievable. Throughout my entire stay, housekeeping never came unless I requested it, and even then, it took forever. I’ve always trusted the Marriott brand, but this property doesn’t live up to the name. I absolutely do not recommend this hotel — especially to loyal Bonvoy members who expect the quality and service Marriott is known for.

The hotel is in a great location with very convenient access to nearby attractions and amenities. However, the rooms are quite small and feel a bit dimly lit. Additionally, the shower water pressure is weak and occasionally stops, which can be frustrating. Overall, a decent stay thanks to the location, but there’s room for improvement in comfort and facilities.

Never again. As a Titanium Elite member, i was never offered an upgrade. No one came in 4 days to clean my room and i was missing several things, one if which was a glass or plastic cup to rinse my mouth after brushing my teeth. The restaurant is hardly that and bar and food service were unavailable on the night i arrived because the ONE person who handled that was sick. oh and dinner… i was told that was mainly snack food anyway. Breakfast much the same… Starbucks and heat in microwave. No bill given at the end of my stay. i wasted 160,000 points on this and felt like i lost them rather than getting value.

The hotel is not so bad and clean,but there are several big NO why you need to choose different hotel: 1. I called reception 3 times to fix our safebox, after the 4th one they came and just close it…it did not have the safe box. 2. The housekeeping is not cleaning the rooms, we arrived at the end of the day and nobody cleaned our room. Not the worst option but you can find the better one.

The hotel has valet parking @ $49 per night, but there is also a self parking lot very close to the hotel @$32 per night. After reading some reviews, I learned hotel can give you pass for one day and this was never mentioned when I asked about parking. I noticed the hotel did not use my government discount and when i asked if they could I rudely told no. The manager (Valrie Salmon-Russell) did leave her office when I politely asked to speak with her, which is a clear lack of customer service and a lack of professionalism. The rooms do not look like the photos on the Bonvoy app. As a gold elite member, I'm extremely disappointed in the customer service provided and the room itself. The reviews about the 10th floor are true. It's ridiculous what you get for the money you pay👎🏽. The rooms are very small and it feels like the walls are closing in on you. I'm literally was having an anxiety attack. I wouldn't recommend this hotel to anyone!!

I have very mixed feelings about this Courtyard. My friend and I stayed here this weekend. It's in a great location and near many great restaurants and tourist attractions. I stayed in a double queen room and the room was awkward in its design. I can appreciate that space in Washington DC is limited and this hotel is doing the best that it can, but the room seemed to clearly be a king room where another bed was added to the room. One of the beds was really close to the door and to the bathroom. The room was also pretty dark when the window shade was down or after the sun went down. The staff here was interesting. On our last full day at the hotel, someone came into our room and barely did anything. They did a pispoor job of making up one of the beds. They didn't touch the other bed as I left a lot of stuff on the bed (thank you???). They didn't replace all of the towels in the bathroom, and didn't empty the trash bin in the bedroom. For these reasons, we were confused as to why did they even come into the room? They didn't take anything, thank God, but it just didn't make sense. The cafe is never manned. I went there Sunday morning and stood there for 8 minutes before anyone approached or greeted me. All of that just for them not to be able to do the Starbucks drink that I wanted. What a waste of time. The whole time we were there, no one was ever working at that cafe. I left my toothbrush at home and asked the front desk for a toothbrush and was told that they didn't get any in their "last shipment", and only had toothpaste. I asked if they had any for sale in their convenience shop and was told that they don't because they offer them for free. But you don't have any! I'm sure that there are worse hotels than this, and also better hotels than this. It's right in the middle. The location is the best part of this hotel.

Conveniently located in the DuPont neighborhood, this Courtyard Marriott offers a cozy stay. Overall, I was very happy with my stay. The property and decor is stunning (I would love my house to be decorated like this). The bed was very comfortable too. The gym is very nice - well appointed. + Most of the staff is very accommodating and friendly. I was a bit surprised with a few things: * No in-room closets or iron/ironing board (you have request) * The standard room felt more like a Moxy with limited space * this location didn't honor my platinum status with a free breakfast or welcome bonus * the walls/doors don't block much sound so you hear your neighbors.

Great location - the good. First room had no heater of substance and would not warm up. It had USBs and electric outlets in the tables by the bed and the desk. None of them worked. The staff moved me the next day and were very accommodating. When I asked about service in my new room, I was told "This property only services rooms every two days." So, no water for the coffee maker, no tea and no bottled water.... no offer for accommodation either. Definitely NOT up to Marriott standards. Clean and nice, but I can't recommend it whole heartedly. I've been staying in Marriotts for 20 years - This wasn't BAD, but it was bad. Not a good stay.

Love this hotel! Very good location, this bed is comfy, very nice the stuff. The best part is 1min walk to the best coffee spot "Tatte" The hotel also has a very spacious lobby to work.

Booked this hotel for the location. Pros: Location (Dupont circle so plenty of restaurants within walking distance), but a great central location for so many things Staff was friendly Little market & coffee & bar in lobby (didn't try) Cons: Parking. $32 self/$49 valet. I got a better rate at a garage a block away. No ironing board in rooms. Had to call front desk for one. No closet Bathroom on the smaller side Not hotel's fault, but a guest messed up fire sprinklers when I was visiting and bottom floors were all wet. So there were giant fans blowing in the lobby trying to dry things off. Overall, met my needs.

We checked in rather late after a full day of travel. Initially we found the elevator a bit dingy, but went up to our room only to find they'd declined to follow our Ambassador set instructions for a room far away from the elevators. In fact they gave us a room that was directly behind the elevators, the closest room to the elevators you could possibly have. When we went down to switch rooms they let us know they were fully booked but thankfully agreed to let us leave without being charged for the night (thus the second star). We ended up having a fantastic stay at the JW Marriott for an additional $200/nt. Although it did seem a bit more to spend, the difference in quality and size at JW Marriott compared to Courtyard Dupont Circle and its amenities was massive, not even including the fact the JW is a couple blocks from the White House. We booked our room 30 minutes before checking in, but in looking at pricing a few months out, the difference between the two is only about $50 - so if you have the option to book JW, there's no contest. All in all, we appreciated they were able to check us out with no charge.

My family and I spent a quick night here the day after Christmas so we could enjoy a fun dinner and not have to drive back home afterwards. We booked two double rooms and valeted the car so we could Uber to the restaurant. The location is great and everyone we dealt with was friendly. Unfortunately the bistro area was closed except for breakfast which meant no food or drinks were available. There was a small market with snacks (no alcohol), which was unfortunate. They have a large lobby/bistro area that we would have enjoyed hanging out in before or after dinner. Instead we walked next door and enjoyed a drink. The rooms were very clean and actually very quiet. The bathroom in the room I was in was tiny, but in my family's room next door the bathroom was huge! I should also mention that I asked for adjoining/close rooms and we were right next door. Not adjoining but definitely good enough. Some of the family tried to get breakfast the next morning (the only time the bistro was open) and it was a mess. Only one person working and it took 45 minutes for a bagel and coffee. Would we stay here again? To have a place to keep the car and sleep for the night-yes, location was great, it was clean and the people were friendly. For a longer vacation probably not, but we only live an hour away.

It's ok. Just ok. Location is good for what I'm doing. Decor is fine and the front staff were nice. The little bar/restaurant was shut down when we arrived on Tuesday. Something wasn't working. That was a hassle. The hotel has no closets and the place to hang your clothes isn't designed. No iron. They also don't do housekeeping during your stay! Nope. No cleaning. Front desk said it's a holdover from the COVID days. Seems they still like to charge full price despite no service. They don't treat Marriott guests that hold status with any special treatment or courtesy. I suggest you find other accommodations unless you have a business right here.

Great stay! There were some restaurants opened within walking distance for late night dining which was plus given our red eye flight.

Good location, but services and amenities here vary from "meh" to sub-par. Personnel is perfunctorily cordial, and at least one at breakfast service downright rude. General upkeep is mediocre. No drawers or closets in the rooms. You get a small piece of soap, a tissue box with only a few sheets left in it, a couple of paper cups (no glasses). The beds are comfortable.

By most accounts this fits the bill of a Courtyard in any big city. The lobby is tight, and loud but works. The market adjacent to the counter is mostly empty, especially water. The real difficulty for this hotel is staffing. We checked in at 4:30 pm on a Sunday to no rooms. What!? Oh, we have your room but our housekeeping is way behind. We finally did get a room but knew that housekeeping was not happening for our stay. Almost every trip through the lobby consisted customers arguing about of lack of clean rooms, towels, water etc. Nice looking, nice location. No closet but has a fridge. Really lacking help.

Great location, but lots of little things made my stay very average. Goods: - Location, location, location - Hardwood floors in rooms (carpet=eww) Bads: - Stuffy feel - SLOWEST ELEVATOR IN DC! Dear God that was brutal. I just took the stairs every time. - Breakfast was not up to Marriott standards. (No - coffee refills?!) more of a restaurant feel than a hotel restaurant feel. - bathroom design weird. door opened in bathroom blocking the counter! Weird. So I had to close the bathroom door to do anything in the bathroom. - average cleanliness overall - parking garage 3 blocks away=$32per day, valet =$39 per day - air conditioner fan in room wouldn't work properly. I need white noise at night and the fan would kick off even tho I had it "ON", rather than on "AUTO". Overall. OK...not great, but not bad. I will probably stay again just for the location.

The front desk staff were very helpful! especially Madaline. I left something in the room and they sent it back to me. The rooms are clean and the location is great with access to some good restaurant. We will stay here again!

Avoid this hotel at all costs. The staff is incredibly rude. Showers and sinks are always clogged. Shady room charges. Need I say more?

loyal Marriott Elite member here and was taken back a bit by the neglect and inattentiveness to our simple requests, checked in this past Thursday leaving Monday. NO STAFF SERVICED THE ROOM AT ANY POINT OF OUR STAY. I had to make sure we didn't have anything hooked on the door stating we didn't want service and we didn't, this was extremely frustrating considering how expensive this room was. I mentioned it to the front desk agent as we we're headed out for the day and she then mentions "it's too late" at that time it was around 1pm.then I mentioned we've never received service and she then said "you've never received service" looked at I presume was a housekeeping schedule and mention to the other agent something I didn't understand, but said "we'll take care of it" well she ABSOLUTELY DID NOT! we managed to get a set of towels from staff but no help with cleaning the room. Pretty POOR CUSTOMER SERVICE, and please don't need any items that are stored with the front desk staff after hours. I was scolded like a 2 year old for requesting 2 paper coffee cups that weren't next to the Kureg coffee maker. I was told I only can give you one! I said ma'am you're out completely. there's no cups for coffee, so I pulled on a drawer and found cups, the politely gave her the one cup back she gave me, then she scolded me and said you weren't supposed to use the coffee cups from the drawer, I SAID THEY'RE NO CUPS!! she then says management doesn't want customers to use those cups. I said well put some cups out for customers to use!! Coffee-Maker no cups... makes complete sense. She didn't have to act like I was problematic by requesting items that are for public use, now go back to your phone conversation, so sorry to inconvenience her...this experience was frustrating all throughout my stay, and I WILL NEVER RETURN!

I think it's good location, but the service (room service) Not helpful. Front desk is good. They're have little market and bar on the first floor, if is you need anything in emergency time.

Tanya is VIP. Her sourcing issues are Mr. Bonvoys sourcing issues. Give the lady the resources she needs. Come for the connivence, stay for hospitality

Nice and new hotel in a good location. Clean and functional rooms with a fridge and safe. Helpful staff, particularly call out Marin from the management staff and Renard from the cafe

Small room, with no clothes storage. Nice hotel, but general areas are tight. Pillows are soft and couldn't sleep. Staff are all very friendly and courteous. The lobby area is very loud since it's a small area. Don't take showers for more than 5 minutes, or the lights will go out. The motion lights sensor can't detect once you're in the shower behind the glass doors. I had to step out of the shower twice to activate the lights. This can be a liability issue if someone falls getting out of the shower in complete darkness.