Trip.com M.
Google
I had a wonderful stay at this hotel. The service was excellent and the facilities are very good.I was visiting on a business trip and stayed in the apartment room with an internal balcony overlooking the water at Canary Wharf. The view is fantastic. The room itself is extremely spacious and comfortable, so I had no complaints there.One thing to note is that this is not a typical hotel that offers full room service. On my second or third day, I asked whether the bed linen could be changed and fresh towels provided, and I was told that this service is not usually available. Although I was told it would be done as a one off, nothing was actually taken care of. The extra towels were left on the sofa, the wet towels were still where I had left them, and the bed had not been tidied. That was a little disappointing, but it was the only downside.Overall, I would still give this place top stars, mainly because of the exceptional service from one staff member in particular. I believe his name was Ziav, although I am not 100% sure I have spelled it correctly. He was incredibly helpful and welcoming, and you could tell he genuinely cared about guests being comfortable. His hospitality was 10 out of 10, and it is rare to meet someone who so clearly enjoys their job and goes out of their way to help. If management is reading this, I hope he receives some kind of recognition.I would happily stay here again. Aside from adding a clearer room service or housekeeping option, everything was amazing.