Cove - Landmark Pinnacle, Canary Wharf

I had a wonderful stay at this hotel. The service was excellent and the facilities are very good.I was visiting on a business trip and stayed in the apartment room with an internal balcony overlooking the water at Canary Wharf. The view is fantastic. The room itself is extremely spacious and comfortable, so I had no complaints there.One thing to note is that this is not a typical hotel that offers full room service. On my second or third day, I asked whether the bed linen could be changed and fresh towels provided, and I was told that this service is not usually available. Although I was told it would be done as a one off, nothing was actually taken care of. The extra towels were left on the sofa, the wet towels were still where I had left them, and the bed had not been tidied. That was a little disappointing, but it was the only downside.Overall, I would still give this place top stars, mainly because of the exceptional service from one staff member in particular. I believe his name was Ziav, although I am not 100% sure I have spelled it correctly. He was incredibly helpful and welcoming, and you could tell he genuinely cared about guests being comfortable. His hospitality was 10 out of 10, and it is rare to meet someone who so clearly enjoys their job and goes out of their way to help. If management is reading this, I hope he receives some kind of recognition.I would happily stay here again. Aside from adding a clearer room service or housekeeping option, everything was amazing.

Stay had everything we needed to feel comfortable and well rested. Front desk were great. Bathroom is spacious, heating/cooling system was a bit loud but worked fast and very well. Slept great. Internet speed very fast. Location is not 100/100 but the building is modern, had a nice view, and transport links are very good. Would stay again! Only minus point would be that the floors could be a bit cleaner. Everything else was very clean.

Recent stay at the Cove, was pleasant. Rooms were nice and clean and well equipped with great views across Canary Wharf. Friendly staff ar reception. The mvhr unit was noisy and affected our sleep all night. That was the only downside. We had breakfast included which was from the small cafe downstairs. I would not have been happy if I had to pay extra for the food. It was very basic, cold and we waited a long time. There was no one else eating at the time.

My stay at Cove – Landmark Pinnacle has been nothing short of frustrating and disappointing. The issues started even before move-in and continued throughout my stay, clearly showing poor management, miscommunication, and lack of accountability. Room allocation failure: My agency explicitly told me I could pay in advance for Cove to reserve my desired room layout. To be extra careful, I personally visited the property one month in advance, viewed multiple layouts, and selected a specific room type. I also called several times before my move-in date to reconfirm everything with the staff. Despite all this, on the actual move-in day, I was told they could not provide the room due to “full booking.” While I tried to be understanding, the manager on duty was extremely unhelpful, dismissive, and clearly more interested in leaving work than resolving the issue. Unacceptable check-in experience: We arrived at around 5pm (after the official check-in time) and were then told that the cleaners had forgotten to clean the apartment. We were forced to wait 45 minutes while it was being cleaned. Even after cleaning was completed, no one informed us that the apartment was ready—we had to repeatedly chase staff for updates. The lack of internal communication was obvious and unacceptable. Maintenance issues not resolved: A few days later, we discovered the living room heater was not working. Two maintenance staff came to check it but failed to fix the issue. Instead, we were given a portable electric heater and promised the problem would be fixed the next day. No one ever came back. There was no follow-up, no repair, no communication—just silence. Confusing and misleading cleaning service information: When viewing the apartment, I was told cleaning would be weekly. After moving in, I was then told my contract only included monthly cleaning, and additional cleaning would cost £60. A month later, when I requested my first cleaning, I was suddenly told that I actually had weekly cleaning included for free. This level of inconsistency is shocking and highlights how poorly organised and managed this place is. No hot water in January: The final straw was having no hot water one night in January. I contacted staff and was repeatedly told it would be fixed “shortly.” I received excuse after excuse: – “It will be fixed at 3–4am” – “It will be fixed at 10am” – “It will be fixed in the afternoon” After nearly 24 hours, we were told it was “fixed,” yet the water was still freezing cold. The staff then claimed that “hot water takes time to travel through the building” and told us to wait even longer. This is completely unacceptable, especially during winter, and the issue still was not properly resolved. I expected far better from a Landmark-managed property. The lack of professionalism, poor communication, broken promises, and complete absence of follow-up make this one of the worst accommodation experiences I have. I would strongly advise anyone considering staying here to think twice.

Absolutely love staying at Cove. The staff are outstanding and very attentive. The rooms are spacious and truly feel like a home away from home. And the location is perfect in Canary Wharf, close to there DLR, Jubilee and Elizabeth lines, as well as really close to the Uber Boat (Themes Clipper) pier. Will definitely stay here again on my next London trip.

Stayed here for two weeks due to work. With my offices located in Canary Warf, this place was a great stay. The one bedroom with interior balcony was comfortable, relaxing and beautiful. It had everything I needed to make it a home for those 2 weeks. There is a Tesco right around the corner to stock up on goods. Keep in mind you will need to stock up on basics (coffee, salt, pepper, etc) to get going but depending on length of stay this is not an issue. I ended up taking the Clipper quite a bit to and from work obligations in the city center. It’s conveniently located right around the corner from The Cove and makes for a fun commute. I would have liked the option to have more frequent housekeeping vs once a week but I understand that to deliver on the price, costs need to be managed.

Great location, close to the metro. Rooms were clean and well equipped, and the staff was really friendly. Breakfast is served at the Starbucks located on the ground floor — four options to choose and all were delicious the room had heating units/heat pumps that made quite a lot of noise and couldn’t be turned off. We had two rooms on different floors, and in both there was an occasional unpleasant sewage smell. The narrow windows also limited the city view.

I am extremely disappointed with my experience at the hotel. Despite having a genuine reason for not being able to travel — my visa did not come through in time — the hotel refused to change my booking dates or even cancel it, even though the same dates next week are clearly available online. The complete lack of empathy and flexibility from the management is shocking. I reached out well in advance, hoping for understanding, but all I received was a flat refusal. It’s disappointing to see a hotel care so little about its guests’ circumstances. This experience has left a very negative impression, and I will make sure to share my honest feedback across all major platforms so other travelers are aware. Customer care should be about understanding and helping, not simply hiding behind rigid policies. Very poor service and attitude — would not recommend this hotel to anyone.