Kari W.
Yelp
I would give this lodge 5 stars for the lodging. We stayed in the Bear's Den cottage with my husband and I and our 2 year old son and 11 week old infant. The setting is beautiful, the cottage was clean and well appointed, and the master bedroom is fantastic!
I would also give the staff of the hotel and the dining room 5 stars, they were all helpful and kind.
The dining sucks. Plan to eat elsewhere. Here was my experience in the dining room and at the Crossings (copied and pasted from the customer survey they included with our stay):
The manager at the restaurant handled my issue well. He "comped" our meal to help retain customer satisfaction. However, I would have been happy to have paid for our meal rather than deal with the situation presented to us. On the first day after a long day of driving, we went to Crossings for dinner. When we walked in, instead of being greeted, we were told, "Just so you know we are really busy. It will be a long wait for food and we are out of pizza." We chose to eat off the property. On our second day, since we did not want to give Crossings a try again, we chose to eat in the dining room. Our whole family was there (me, my husband, a 2 year old, and an 11 week old infant). Normally we would not have chosen to eat in the formal restaurant with our little ones, however we were too tired to leave the property and we were already treated rudely at Crossings. We arrived at the dining room at 6:30. The hostess was busy cleaning a table for the couple in front of us. We waited for quite a while. Finally, at 6:40, a young man (he seemed to be a bus boy or assistant) seated us. We ordered our 2 year old's meal right away. His meal came at about 7:30. We ordered a flatbread appetizer and the chicken and pork rib eye meals. By 8:00 our son was DONE. In order not to disturb the other customers, I had my husband take him back to our cottage while I waited for our food with my infant. At that point (1 hour, 20 min after we had been seated), we had still not received our appetizer. I asked to talk to the manager and he did come over and tried to resolve the issue as best as he could. He did not charge us for any of our food and drinks which was nice, however this was still a frustrating experience. I asked for our food to go so I could bring the meals to the cottage to eat with my husband. Our food finally came to our table at 8:26. Almost a full 2 hours after we entered the restaurant.