343dianas
Google
Back from a week here. A lovely break from the British winter. Hotel is beautifully kept, gardens and facilities are spotless. Nicely equipped gym, and comfortable, smart bar and lounge areas. I was lucky enough to go one of their quietest weeks of the year, so never a wait or a queue for anything. ||I'm not sure why I can't gush about the hotel. It's set on a beautiful quiet clean beach, and whilst getting a little tired now, the rooms were spacious, again, very clean, and bed very very comfortable. ||I just felt, with the exception of David the customer service relations guy who was superbly polite, and the guys working the main bar each evening who were always cheerful and great fun, that the staff found me a bit of an inconvenience to their chats and fun with each other. ||The female staff rarely smiled, infact were downright rude sometimes, although the men were a little better. Over the first few days I tried tipping fairly heavily to see if it made tomorrow better, but they'd still look coldly at me as if they'd never seen me before. However I did see them chatting merrily to some customers, so maybe it was just me! My record was standing for ten minutes at the pool bar, whilst a group of staff just stood and chatted and with no one behind the bar. Eventually I walked towards them and said 'you couldn't get the bar guy could you?' Where upon one of the women broke away and I said 'I'm the bar GUY ....' and came did me a Diet Coke without a single apology or smile. |I did rather wonder how on earth it would be if they were busy too! I suppose it's been a while since I've been to the Caribbean, and they do tend to be either incredibly warm or cold as ice. ||Staff aside, the food was nice. I far preferred the buffet evenings to the al la Carte. I can see how, being so quiet, buffet would involve too much waste, but it was very nice the 2 nights it was on of my 7. The Al la Carte was ok. Starters were the size of your thumb, mains were better. Had the steak, twice, at a pretty large supplement (I was All Inclusive), and it was very nice. ||Breakfast was lovely, buffet and plentiful choice. ||Pool was ok. Pretty small and the water line is very low, so the sides tower above you when you are in it, a slightly odd feeling, but it meant I went to the beach, which is unusual for me, and I'm glad I did seeing some lovely sunsets. ||So a perfectly acceptable week. The sunshine and beautiful sea were very welcome. The managers cocktail evening was very nice and kind of them to do it with so few of us there. ||Generally the bands and musicians 4 of the 7 nights were great fun and definitely brought something to the week. ||I went through Tui but they were completely absent throughout the week. Didn't have a rep at the airport out or back, and no communication through the App whatsoever so I had to sort my own taxi transfers. But that's not remotely the hotel's problem. They kind of vaguely tried to help, whilst charging me 50 usd to keep my room for 4 extra hours, even though the hotel was three quarters empty.... a bit of a last slap, but I realise policies are policies. ||No regrets, nice memories, wouldn't return.