Jack G.
Yelp
Sorry to say that this theater is not what it used to be. In years past we loved taking our kids and grandkids to the Coyote but sadly no more. This weekend I took my wife, daughter, son in law and grandson to see a movie. It was pretty packed but we were able to find a spot to park 45 minutes before the feature started. We backed into our spot and lifted the back lift gate of or SUV. We do this so that our rambunctious grandson could watch the movie in comfort in the cargo area and can lay down if he gets sleepy. We were in that spot for at least 1 1/2 hours (45 minutes into the film) when two kids (employees) asked us to lower our lift gate because the people behind us couldn't see the screen. They are in a mid sized car at a drive in and parked on the back row of the lot. They wouldn't have been able to see the screen from there if we were in a golf cart but we complied immediately and lowered our automatic lift gate to about 3/4s open. Mind you that the 4 adults had to get out of their chairs (I'm handicapped by the way), move our chairs while missing 5 minutes of the movie. Also understand that the lot was packed with SUVs and large lifted trucks that were way taller than our SUV with the lid fully open much less closed. The truck beside me was a full foot taller than we were. 10 minutes later the same 14 year old and very rude employees barked at us to lower our lift gate some more. Same as before we lowered our lid to about half open. Now it's obstructing my grandson's view and the lid is lifted lower than the actual roof of my truck. Guess what...10 minutes later they're back basically demanding us to move our vehicle. We pointed out to them that we lowered the lift deck as instructed twice and that it was now obstructing our grandson's view. We also pointed out that the truck in front of us was obstructing our view but we didn't complain about it. He then asked us if we wanted them to request that the truck in front of us move. We said no of course not. It was absolutely ridiculous to request them to move. Part of going to the drive in is a lousy view and horrible sound. It's part of the deal. We go there to be outside and for the nostalgia of it. We refused to close our lift gate any more and advised the kid to tell the people behind us to move if they're not happy. Now we've missed 20 minutes of the movie, we're up and down, we can't eat our food and I'm not happy. Especially when he then asked us to leave the theater. I asked to speak to a manager. He said that he was one. I called him out on that and he then called a FW Police officer to escort us out of the theater. I said that I wasn't leaving without a full refund for our tickets and food. We loaded up our truck and headed up to the box office. We met a young lady there of about 16-18 years old and asked to speak to a manager. Well dang if she wasn't a manager too. Every kid working in this place is apparently a manager. She talked to my wife and advised that she had refunded all of our money. A lie. She shorted us $10 for our tickets. We're not sure about the food refund at this point. Long story short...We wanted to spend a nice evening with our kids at the drive in but ended up with a crying grandson, treated like we were jerks by the so called "Management Team" and ripped of for at least $10. The children working there are totally unprofessional at best and very rude and disrespectful at worst. They should have found another spot for the smaller car to park, up front where they could see rather than attacking us. We paid to be there too and there were many, many vehicles in that lot that were much taller than we were. We'll never go back to the Coyote Drive In Theater again. The actual manager will be getting a call from us Monday morning regarding this issue. Sorry for the length of the review. I'm 60 years old and have never left a Yelp review, bad or good, for anyone before. Great job Coyote...You're my first.