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We LOVE Cozumel Palace. This is our 5th time visiting and we are enjoying it even more than before. The rooms are spacious and comfortable. Miguel kept our rooms clean and well stocked. |The restaurants served delicious meals. |Martha (at the breakfast) is so sweet and welcoming. She gives the BEST hugs. All of our servers (Jairo, Jesus, Eric, Lara, Eddie, Miguel & Luis) were very attentive and nice & helpful with food & drink selections). Our Diamond Pool Concierge (Emmanuel) is OUTSTANDING!!! |Also at the pool we were helped by Alan, Gabriel, Jorge, Perla, |Our Diamond Concierge (Alex) did a FANTASTIC job helping us with all reservations! |Our Diamond sales person (Carlo) did a WONDERFUL job assisting us with our upgrade along with Javier. |Everyone at the Sweet Shop (Jessica, and the young man & young lady whose names I cannot recall!🙃) prepared our coffees EXPERTLY along with our crepes. |David & Mildred also assisted us in the Diamond office, working in conjunction with Alex. They all kept checking in to see if there was anything they could do to enhance our experience.