Cozumel Palace All Inclusive Resort

We LOVE Cozumel Palace. This is our 5th time visiting and we are enjoying it even more than before. The rooms are spacious and comfortable. Miguel kept our rooms clean and well stocked. |The restaurants served delicious meals. |Martha (at the breakfast) is so sweet and welcoming. She gives the BEST hugs. All of our servers (Jairo, Jesus, Eric, Lara, Eddie, Miguel & Luis) were very attentive and nice & helpful with food & drink selections). Our Diamond Pool Concierge (Emmanuel) is OUTSTANDING!!! |Also at the pool we were helped by Alan, Gabriel, Jorge, Perla, |Our Diamond Concierge (Alex) did a FANTASTIC job helping us with all reservations! |Our Diamond sales person (Carlo) did a WONDERFUL job assisting us with our upgrade along with Javier. |Everyone at the Sweet Shop (Jessica, and the young man & young lady whose names I cannot recall!🙃) prepared our coffees EXPERTLY along with our crepes. |David & Mildred also assisted us in the Diamond office, working in conjunction with Alex. They all kept checking in to see if there was anything they could do to enhance our experience.

Positive: Rooms were spacious and well appointed. The pool wait staff were excellent (especially Alan) the restaurant wait staff were excellent and accommodating. Pool and spa were fantastic. Negative: The pool DJ was annoying. Would have preferred to just let music play rather than be on the microphone speaking Spanish all the time. Just play music and let people relax.

First time to Cozumel Palace and the Island in general. Our goal was to dive and due to poor weather conditions we were only able to get out for 2 days. This resort is premised around water activities and being sequestered due to weather I am unable to provide a higher rating for location. Great staff extremely friendly and accommodating. The food was very good , have been to ma y all inclusives and will give the nod to the Palace. Shout out to the duo Sylvi and Rubens who were our fav entertainers. Much success to them. The Michael Jackson entertainment was also excellent, and did a great job. The dancers elevated this show to a great level. Shout out to Arkenis/ waiter at the Italian restaurant who made each night dining there a great experience.

We had a really lovely, relaxing 1 week vacation here. The room was spacious enough for our family (2 adults, 2 teens) and well serviced every day. The resort is small but nicely decorated and well layed out. Restaurants were good. Reservations were easy to do on the app. Food was generally quite good. The buffet selection gets repetitive after several days and there is always a bit of a wait for the egg/taco/grill station but you can opt to order off the menu for lunch. Service was excellent. The entire staff at this resort is super friendly and helpful. Nothing is a problem for them. Service at the bars and around the pool was excellent. Every waiter we had took great pride in their work and our happiness. Our other recent beach vacations have been to the DR and we noticed such a huge difference in the service and food here. Well done Palace Resorts! There is no beach but you can swim off the pier and the ocean is lovely. The resort is close to town so we enjoyed a lengthy walk in that direction each day for some exercise. The gym is small but perfectly adequate, IMO. There is often live music around the pool or in the lobby, which was nice. Evening entertainment was a bit lacklustre. We would have enjoyed some Mexican dance/music more often or maybe even trivia or something interactive at 9pm to give people an activity and a reason to stick around in the lobby. We used the dive shop at the resort for diving. It was fine but not the best we’ve experienced for that price point. The boat is quite slow so it can be 1.5hr + to the good dive sites. Currents can be quite strong. We would have appreciated a more comprehensive briefing from the dive master before the dives.

Beautiful 4-night get-away. Ocean view suite was spacious with a nice hammock on the balcony; very comfortable beds & bedding; Marie’s deep tissue massage was amazing; Victoria’s service at Momo was the best; Jonathan’s cleaning of our room was impeccable. Was wonderful to get right into the warm ocean & swim/snorkel. App is very useful for reservations and communication. Suggestions: turn the underutilized playground area into an adults-only “quiet”pool; install ceiling fans on the balconies. More “quiet hours” at the pool. The diamond-only “beach” area is also underutilized- make more room for “Adults only” deeper pool; coordinate nightly turn down service with dinner reservations so guests come back to the turn down services.

Another lovely experience at this gem of a resort! Recently renovated we enjoyed the fresh rooms and gorgeous lobby but it’s undoubtedly the staff that makes it so sad to leave on departure day. Shout out to the people that elevated our stay….Xavier chef at Bougambilias, Carmen who cooked tacos for us table side and who makes the best hot sauce from a family recipe. Marilu, Antonio and Enrique made both our dinners there second to none. This is our favourite restaurant at Coz Palace, second to none! Gabriel and Manuel curated beautiful cocktails for us at the lobby bar. Jose and Alex were attentive at Momos. Eddie and Osvaldo made our wine pairing experience fun and finally we saw Heri again on our last day at Turquesa. Sweet and coffee had some nice offerings however they still need training I believe ….. ricotta croissants still frozen though the presentation was pretty and they don’t know how to warm their cookies perfectly like they do at Playacar. Despite needing more training all the staff there were lovely and kind as well. Cozumel Palace is a small and very special place. It’s been our favourite since before the reno so it’s just gotten better. The only person missing was Joel the sommelier. Somehow it’s not the same without him. Finally, we did sit through another presentation, we lost over 4 hours of sun mid day when the sun was scarce this week. Wish we could have done that earlier but it wasn’t available. That 4 hours was a big loss considering how cold it is at home.

Loved celebrating our anniversary at Cozumel Palace. This was the 3rd of the palace resorts we have been to and the quality was excellent! ||Pros:|-Amazing food, accommodated easily for gluten free. We planned to eat off resort some but ended up staying for all dinners as the restaurants were so good. Green chili enchiladas 10/10. Carmita was a very fun server at the mexican restaurant||- Snorkeling at resort. saw many many fish without leaving resort||-Small size (could be con) but we enjoyed getting to know the staff and all places to be/go were easy; including the dolphin experience next door (which was great too!)||- great rooms with ocean view, clean and stocked||Cons:||- No beach access|- No real "spa." They have massage rooms with ocean view

We had an amazing stay and honestly have nothing bad to say. The service was outstanding—friendly, personal, and attentive. The room and pool were great, and staying over Christmas made it even better with tons of fun activities. The food was delicious with plenty of options, plus good room service. On-site snorkeling was a nice bonus, and the kids loved the game room. My daughter’s favorite parts were the warm pool, the games, and the food. Overall, a fantastic experience and we’d absolutely stay here again.