Erica S.
Google
My husband and I decided to dine here this evening, as we have many times before. As we were leaving, the manager followed us outside and told us we were no longer welcome because he claimed we had returned food 7 out of the last 10 visits. That statement is simply not true, and unfortunately he would not allow us the opportunity to explain.
In reality, we have only sent food back on a few occasions: once when a pizza was made incorrectly, once when the wings were overly salty and not up to their usual standard, and tonight because my husband’s pizza was extremely soggy. Each time, we still paid for our food and never asked for anything free. When we returned the wings previously, this same manager was also very rude.
When you spend good money dining out, it’s reasonable to expect the food to be prepared properly. Customer concerns should be handled with respect, not confrontation. I do want to emphasize that every server we’ve had has been wonderful, and we genuinely enjoy the food—otherwise, we wouldn’t have continued coming back.
This experience was extremely disappointing. Being confronted outside, spoken to disrespectfully, and made to feel embarrassed as a customer is unacceptable. Unfortunately, the way this situation was handled overshadowed what had otherwise been positive experiences in the past.