ivy G.
Google
We were really excited to visit Creamier after its revamp and decided to try the new brunch menu. We ordered the Mortadella Melt and the Creamier Mac & Cheese.
Unfortunately, the experience was disappointing. When the Mac & Cheese was served, we initially thought the crust on top was baked cheese. Upon closer look, we realised it was residue from cling wrap. It appeared that the dish had been baked in the oven while still partially wrapped in cling wrap, which is not acceptable. Heating food together with plastic wrap poses health and food safety concerns, as it may release harmful substances when exposed to high temperatures.
We were unsure if we had already consumed any of the residue. When we highlighted this to the staff, they offered to replace the dish. However, by then, I had already lost my appetite and requested for the dish to be voided instead.
What was more concerning was the response. The staff explained that the cling wrap had been removed, but when asked why there was still residue on the plate, she was unable to give a clear explanation and did not seem to recognise the seriousness of the issue. There was no further service recovery beyond voiding the item, which should be a given since the food was unsafe to consume. Beyond voiding the item, there was no further acknowledgement of the impact this had on our dining experience.
Overall, this was a disappointing visit, especially given our expectations after the revamp. We hope Creamier will review its food handling practices and strengthen staff training on food safety and service awareness to prevent such incidents in the future.
Edit: we patronised the cafe on Monday 15/12 around 12pm
