Creamistry

This was our first time here and the experience was amazing! The ice cream was super creamy, the place was very clean. My brother is lactose intolerant, and it was awesome to find great ice cream for dairy free options!

This used to be one of our favorite spots. We went today spend $50 on four small ice creams and they all tasted like water based cream. No flavor, no sweetness, no creaminess. Really sad because this place used to be our favorite. It has been at least 3 years since we came so maybe they changed ownership. Two of the ice creams were regular ice Cream and two were oat milk ice creams. My 4 year old didn’t even make a dent in her cream. That’s how you know it was bad. See pic below. :/

First and for most the employees here and management is excellent the manager at this location has trained his employees great! Nayomi & Katelyn and Nina are always greeting with a smile and so polite and always doing everything needed to make sure their customers are happy!!! I love this location here i share our most recent try’s from the menue items!! You must go try delicious and made on the spot!!!

I love the different options the have to create the ice cream especially since I'm lactose intolerant. I can enjoy ice creM again without the side effects of stomach issues.

The best thing on the menu is the captain breakfast ❤️ Try it and thank me later. The fact they use nitrogen keeps the captain crunch cereal from getting soggy. The Nutella, whipped cream and bananas is also a great combination. I can’t get ice cream like this anywhere else ⭐️⭐️⭐️⭐️⭐️ Only thing I would recommend for this place is to get more seating.

Cute ice cream shop located next door to OHSO. What makes this place different from the other ice cream shops is the Nitrous used to keep the ice cream from melting faster. The experience is cute for the kids, to see the "smoke" come from the mixer, and anyone else who hasn't seen it before. I definitely recommend this for family and cute date nights.

I been coming here for a few years now. It used to be my favorite spot, but this time, it tasted different. The chunks of the brownie were too big, as you can see on the photo. The brownie was hard & stale. I will not be coming back to this place.

Best ice cream I’ve ever had, with outstanding entertainment in the making of my order. I look forward to coming again and trying other flavors.

Wonder place. It was so good. Almost got me another one. The service was great and the shake was great for a hot summer day will definitely be back!

They used to be good. Based on tonight, quality has gone WAY down hill and have started skimping on toppings. Requested a peanut butter ice cream. They charge extra to add PB sauce to vanilla ice cream, the cheapest ice cream to get but same price as others. Now I buy liquid PB in giant tubs on Amazon for $7, so that extra $1 should get you a decent amount of sauce. There was not even enough used for it to taste even a little bit like peanut butter. The texture of the actual ice cream was also something off. It did not taste good at all. I ate 1/3 and threw threat away. My daughter got the S'mores one, and she threw half that away because it was making her sick abc did not taste good. They also made one of them with no line waiting before we even finished paying. Isn't your hype that you make it in front of the guest? For $10 per small cup, you need to do better. This was my birthday treat and it was a complete waste of $25.

My husband and I came on a Sunday thinking we can kill some time before we head out of Gilbert. Unfortunately, we did not get a chance to even taste the $14 ice cream we bought. This is nothing against the employee that was working a solo shift on a warm day, however she was not only behind on several orders (including online orders) but she couldn't even issue a refund to us as we waited 30 minutes already and had to leave soon. What was the store manager/owner thinking? By the time we realized she hadn't even started on the orders for the people already sitting at the tables, we started to doubt if we were going to get our ice cream in time. For what it is, the ice cream was very pricey for a regular (small) size. Basically I spent about $14 to just waste our time. The ambiance is nothing special and the tables/seats were not clean. Overall, I will most likely not come back to try this place. I would not recommend coming here unless you have a low standard for customer service and a lot of time to waste...

I ordered the quantum coffee ice cream. Really good ice cream, not too sweet, and lots of coffee flavor stuff. The place is not too busy but still has dirty tables.

My fiancé & I have been to Creamistry multiple times! It is a bit of a drive for us, but their Nitrogen ice cream is delicious. My personal favorite is the ele-mint ice cream with a coconut base. They offer a selection of flavors, three milk bases (premium/milk, coconut, or cashew), and several topping options. The staff prepares the ice cream in their "show" mixers where they pipe in the liquid Nitrogen to freeze the ice cream! It is a cute little business that adds to the atmosphere of downtown Gilbert.

In my previous review, it should have said liquid nitrogen, not liquors nitrogen. Great ice cream! See my previous review.

It's pretty good. Really worth going once just to see them make it. After that I prefer the gelato places. It's not bad it's just not special enough to justify the price

The ice cream is good, but it's expensive and you'll be waiting ages to even get your ice cream since the line is always out the door and the service is unbearably slow. I would come more often if it wasn't so slow and crowded. It's not even enjoyable to sit at one of the tables with the amount of people in line constantly.

Underwhelming dairy free options, my family member was very disappointed that she was unable to enjoy ice cream here. The staff was also incredibly rude and acted bothered when we asked about allergies. I'll gladly never come back here, which is a shame, because the idea and atmosphere is very nice.

I want to like this so much more because they have so many dairy free options! Located downtown you can grab regular ice-cream in a variety of flavors or do the same flavors with a non dairy base of cashew or coconut ice-cream. The flavor list was quite long and included some fun things like fruity pebbles, salted Carmel, birth cake, and more. You can do a regular cup or cone of get it with a variety of mixtures. THe price is quite a lot at around 8 or 9 dollars for a cup. I wish they offered a small size of just a small scoop. It was disappointing that for the mixins it wasnt clear what was dairy free and what was gluten free. I asked if the mix ins would be dairy free and the worker said yes, but they actually werent. No dairy free whip cream, chocolate, etc. Its okay to not have a dairy free version but dont tell me all mixins are dairy free when I am trying to decide on an order. We were also informed the coconut base was super strong and overpowered the other flavors, why offer other flavors then at all? We opted for the unicorn mixture with a birthday cake iceream and a cashew base with no whipcream. It wasnt anything special and just tasted a bit odd. Would love if you can share exactly what is dairy free and gluten free otherwise its a bit concerning to come back and give it a second try.

Finally figured I should try this place, but could have definitely lived the rest of my life very happily having never gone. I was treated to an ice cream here, but my guest had to go without because just my little (emphasis on 'little') ice cream was $12 (you could buy three big containers from the store for that price), and that was no-frills, no toppings; the ice cream must've been so-so, because nothing about it was memorable. The two employees looked miserable, even with, or maybe because of the line that reached the door (all of us poor suckers); the employee that helped me seemed particularly bothered, barely spoke, and had a "why-are-you-here" attitude the entire time, although I guess he was right - why WAS I there? Fortunately there's no more confusion I my end when I say just get your ice cream somewhere else...ANYWHERE else...

This ice cream was definitely not worth the hype. The taste was creamy but no flavor, the service was okay, not very friendly, I asked them what their favorite flavor was, they said there are many and can't choose. It was busy and super cold inside. Definitely won't waste my money, it's not worth the hype.

So sad the amount of the product you get now is almost half of what used to be for a higher price! We will never be back again.

I originally wanted a mango nitro shake, but they were out so the young lady recommended I try a pineapple nitro shake, which tasted just like the dole whips from Disneyland. It was so good. Almost got me another one. The service was great and the shake was great for a hot summer day will definitely be back!

My family and I are here for holiday and attempted to visit another location, we even attempted this location the day before Christmas but whomever was working that day closed the place earlier than was advertised so glad we waited because we had the distinct pleasure of meeting Darryl who assisted our family with four eager kiddos and whose service was absolutely phenomenal best experience of our vacation! Not sure if this is the experience everyone has at Creamistry but Darryl made this experience for our family such a memorable one. Thank you!!! The ice cream is the best I've ever had. Seating can be limited if a large number of people are present when you arrive but they do have a bathroom in case it's needed!

My family stop by 10:42 pm and we were denied service even though the website says they closed at 11:0pm. Also, employees were rude. We don't recommend this place. Go across the street to Petersen's instead.

Creamistry in downtown Gilbert just looks SO cool from the outside. I don't know if it was the super clean look or the MASSIVE nitrogen tank that drew us inside, but it worked! My bf and I were immediately greeted when we walked into Creamistry. We had never been here before so we needed some time to look at the menu. You pick a base (dairy, vegan, or water-based for sorbets), flavor, and toppings/upgrades. There are almost too many choices! Though, they do have some set menu items if you would prefer to pick out some. I went with a vegan-based, mint-flavored, chocolate fudge-sauced ice cream. It was really fun watching it be iced down in the big mixing containers. My bf got a dairy-based, Sea Salt Caramel-flavored ice cream, with Strawberry Sundae sauce. He enjoyed his! The vegan-based is not your normal scooped, soft serve, or rolled textured ice cream. It has a super-rich mouth feel and is, I would say, in between traditional texture and soft serve. I found it slightly weird but the mint flavor was great! My bf said his was normal texture and he loved it! I know my bf felt the same way. It was fun to try and most kiddos who came in after us seemed to really love the ice cream. Definitely, a fun place to bring the family/children to watch the nitrogen do its thing. 8/10 recommend

I attempt to be vegan sometimes because I want to feel healthier. However, a lot of vegan food is bland or too healthy (like sometimes I want ice cream and not some açaí bowl). What I like about creamistry is that you can basically make any ice cream base vegan. Since they use the liquid nitrogen thing, you can have ice cream that tastes pretty close to the real thing. Two thumbs up. It's a tiny place with like only 5 tables, but it's cool to watch the liquid nitrogen process, especially for little ones who get excited by the excess gas flowing out and making it seem like they have smoke machines on their ice cream machines. Lots of options for flavors and toppings, so you'll find something for everyone here, including those croffles (waffle ice cream, but I have not tried nor have seen anyone else try). It's a bit pricey, but you pay for the experience. I've paid more for a lot more mediocre ice cream (that wasn't vegan) so ultimately I think this is a good place. TLDR; vegans rejoice--we have ice cream!

The ice cream, fire. The service, immature. I completely understand the sucky feeling of working in a part time food service job when people come in with 10 minutes till closing HOWEVER if the business hours are 10pm... don't deny me ice cream at 9:48pm because you don't want to wipe down the cold top one last time. Life is hard, I get it. We all have been there. But literally that was rude. I did not walk over to Creamistry after a journey and a half at OHSO to be rejected a sweet treat due to you not wanting to do your job.

I've never been here so I can't give it a great or bad rating. Just wanted to inform they don't have a sugar free options which my internet search wrongly suggested.

PEANUT BUTTER BANANA w/ BACON Ice Cream made right in front of you @creamistry I got the Elvis w/ banana ice cream, bananas, candies bacon, and Reeses peanut butter sauce. You get to pick what kind of milk and they use a mixing bowl and nitrous to freeze it right in front of you. Fun place for sure. Great creative combinations to choose from or create your own. #icecream #dessert #parlor #sweet #chocolate #peanutbutter #banana #nitrous #igfoodie #instafood #foodstagram #wheretoeataz #azfood #arizonafood #phxfood #foodpic #food #foodlover #foodphotography #foodporn #delicious #dinner #restaurant #foodie #foodblog #azfoodblogger #foodinfluencer #azinfluencer #azfoodie IG @charlies_culinary_chronicles

Nothing special about this place. Ice cream was ice cream and employees looked miserable

Super cool and different experience. This place came recommended by a friend while we were in town. They use liquid nitrogen to freeze and make the ice cream. I got the cookie butter and the chocolate combustion which both were amazing. The staff was patient and explained the process to us and was super helpful in helping us make a selection.

Walked in at 9:50pm and we were greeted by the two kids who were working. The workers both went into the back and then came back out and said they can no longer take any order because their "system shuts down at 9:50". If this was the case, they would have told us that as soon as we walked in, not after they had a pow wow in the back to make up a lie about how their system shuts down at 9:50. If this is true, please update your hours that you close at 9:50pm rather than 10pm to avoid confusion for your customers.

Went for the first time tonight, and it did not disappoint. Fast and friendly service (with a smile I might add)! I was pleasantly surprised when it wasn't overly sweet, the cookie butter was bliss. My bonus babe and I will be back again for sure. Next time I may opt for the large!

Always a fun experience for family and friends. The options are great and so is the actual end result. I love how i'm able to create the most delicious blend of ingredients. The location is easy to find, however, parking isn't fun. I do suggest to family and friends all the time

I usually get the affogato but they were out of coffee this morning, so I got a brownie ice cream sandwich, and it was HUGE!! I figured it would be a third of the size it actually was! But unfortunately we were waiting for a text back on a table for brunch so I wasn't able to finish it. Definitely recommend, it's super delicious and reasonable for the amount of ice cream you get, next time I'm wanting to try the Croaffle

This one here is definitely a solid 3 - but solely for the actual taste of the ice cream and the way they make it. The experience itself with the service and cost was mediocre at best. I've been wanting to come here for a while now and try the nitrogen ice cream. We finally came by with my sister while she was in town a few weeks ago, and I have to say I wasn't all that impressed. In short, here are the pros and cons of our experience: Pros: - Ice cream is freshly made (duh) right in front of you with nitrogen so that's really really cool to see! - Taste was good, I particularly liked the texture, it's a little bit sticky almost but oh so creamy. I had the Cookie Monster ice cream, my sister had the S'mores and husband had the Sea Salt Caramel Crunch. We all enjoyed the flavors. Cons: - The service was pretty poor. No one was present when we came in to the store. After a few minutes of us wandering around, a girl finally came out and took our orders; then a random man came in from the front door (we thought it was a customer) but he started making our ice cream instead. Neither one of them really talked to us and really acknowledged us in a friendly way, which really threw us off. After we received the ice cream the guy left the store and the girl that took our orders went to the back and stayed there - we didn't have napkins and were waiting for her to come out but she never did. - This place is super pricey! It's $7.95 for a 5 oz ice cream, which is their signature creations that they are known for and includes the ice cream and toppings in it. The cost for their regular sized ice cream flavor (no toppings) is $6.95 so for a $1 difference, it makes sense to get their signature creation. Overall, I wasn't really impressed. It's a cool time to experience once for the nitrogen piece, but otherwise, I don't see myself coming back.

This place is a rip off. I ordered a "large" cookie butter ice cream, cashew milk, with chocolate and Carmel sauce. Very basic. It was $13! I thought it would be a huge serving of amazing ice cream. Nope. What I received stunned me at the ridiculously small size. It was as small as a child's serving at any other ice cream shop. Okay, so I taste it expecting perfection. Borrrringgg. The cookie butter flavor is a lie. It tastes 100% exactly like ground up graham crackers. That's not even a cookie!! The texture was the only good thing about the ice cream. It was extremely smooth and creamy. However, it lacked sweetness. It was like diet ice cream. I seriously do not recommend this place. For the same price, I could go get 4 giant crumbl cookies, or two large cold stone ice creams. This shop probably won't last long. Other reviews seem to agree with me about the serving size, price, and flavor being way off base. Try at your own risk.

Fun concept of made-to-order icecream using liquid nitrogen. Beyond the concept, this icecream shop is not particularly outstanding in my mind. I got the non-dairy pineapple whip. It tasted like Dole whip, slightly creamier. I also got a marshmallow cream topping but sadly there wasn't really that much topping added. This place was fun to try, but for the price ($9.75) for the smallest size + the topping, I'd rather try other spots. There are several tables with seating inside, there isn't any outdoor seating.

Took my son here tonight at 9pm. They close at 10pm. They put all the chairs on the tables so you could not sit down inside to eat. I asked an employee if the only option was to take it to go because you are putting all thw chairs up. His response was "oh its just part of our pre-closing process". I said , you don't close for another hour. He repeated himself. So I asked again, sooo, we have to take it to go? He got visibly annoyed and said "I can put some chairs down". Then started slamming the metal chairs on the floor. We turned to him and said "we're just going to pass", and left. When a 9 year old boy doesn't argue with me decision to leave, you know how egregious the employees attitude was.

Expensive pricing for nothing spectacular. The girl working there told us if the non-dairy option of "coconut" and that it was her favorite, so we picked that also. Only to find out later that there was also a cashew option as well... which we would have liked better. Coconut and caramel and the best combo. It's very expensive for the tiny amount you walk out with. We probably wouldn't go back.

I will start off by saying I love the Creamistry product, however, this location has gone downhill... The staff seemed bothered that were there! IF YOU HATE YOUR JOB THEN QUIT! This location was awesome when it opened. Also, the place was dirty! The floors were gross and overall it just didn't feel clean. Creamistry Corporate, please investigate this, we really love Creamistry and we do not want its brand to be tarnished by the staff at this location. Clean it up!!! I would be happy to update my review once these issues have been resolved.

Emma and Madison thank you for your hard work!! The creations were worth the wait. Y'all were putting in some hard work, as well as the entire staff!! I'm sorry for not getting all your names. If it helps today is 2.20.21 at 9:27 pm. I will most likely becoming back, and I'll even wait in line, which I fucking hate! Again thank you for making my first visit fucking awesome !

Came in tonight and was told we can't order anything other than a base flavor. So $9 for them to say you can't have any toppings.... Cool so for $9 all can get is a plain flavor. Pretty lame. Will not be coming back. Don't waste your money!

Unfortunately I have to give a star in order to give a review. We thought the place was closed because it was dark and no one could be seen anywhere around. The door was unlocked so we went in. The staff was obviously irritated we came in. I've never seen so many eyes roll in my life! They come out of the back room and they looked completely STONED! Zero customer service.

If I could give negative stars, I would most certainly leave this rating. There is a lack of personal touch with the customer service. A smile will not kill you nor a friendly small talk or thank you. I hope management looks into hiring more qualified employees. The employees actually look stoned. It is just too bad because the ice cream actually tastes pretty good.

First time here during the week and it sucked. All the add ins were not mixed in in any of our 6 orders. Everything was put on top. When asked why it wasn't mixed in apparently this is something g you need to request which we have never done. Sounds more like laziness. Make a few batches of the same base and throw the mix ins on top and only having to clean one or two bowels. The brownies were borderline rocks and went into the trash. Kids barely touched theirs and for $70 it was a total utter waste. Three punches on the punch card for us got us 10 total punches which should equate to a free one but instead she added new punches onto a second card and said we weren't quite there. Never will go back. Save your time and money because this place has gone way down hill. With so much competition, anything else is better than here.

First time at Creamistry, the employees were so respectful the service was not only quick but so much fun to watch. The owner is so nice and really knows his stuff. The ambiance is very laid back, and the location is ideal right in the heart of old Town Gilbert. The ice cream was so good. I highly recommend the fruity pebble nitroshake! They even have dairy free options! If you are looking for a fun family-friendly night out, I highly recommend Creamistry.

Sooooooooo good! And cool to watch the nitrogen make the ice cream. They have signature flavors, or you can create your own. I had the Carmel and my dad had the s'mores, both delicious. Ice cream tasted so fresh too. Staff was nice. They had tables so you could sit and eat if you wanted. Tables were spaced apart for social distance

Who's the manager on duty that likes to come out from the back of the store and yell at customers that there are too many people inside the store? The lady in white t-shirt has been working her ass off to make everything for 17 people total (just took a head count) it's July 18th at 8:25pm. the manager that is yelling at people to wait outside with out any head counts taken. We have come here countless of times. The wait times are always mad and never make sense. One girl making orders one girl taking orders and the girl in the brown is barking orders and giving attitude to her workers and to the patrons. This is our last time here. Management is terrible. Staff is rude. Wait time is 30 minutes with one girl making orders

They have vegan chocolate ice cream that tastes wonderful. yummy vegan Chocolate has been so hard to find so I I'm grateful.

The process started off intriguing. I picked cream with vanilla and hot fudge. We were excited to see the process, but was disappointed because it all happens in a metal bowl and you don't ever see it go from liquid to solid. Maybe if they had shown us the cream and vanilla combined and then poured into the bowl to freeze it would have been better, but they didn't do that. All we saw was some cold mist coming from a metal mixer and then they took it away and handed us some ice cream. The girl doing the mixing had earbuds in, acted like we weren't there, and had a frown on the whole time. You could tell she wanted to be anywhere but there. I wish I had taken a picture, because the ice cream we got at the end had the smallest drizzle of hot fudge on it that I've ever seen. No exaggeration, pencil thin lines drizzled on top and nothing in the middle or down the sides. I literally could not even taste it. It maybe had, again no exaggeration, a half a tablespoon worth drizzled thinly on top. So, I basically just had a cup of vanilla ice cream. The ice cream itself was extremely creamy and smooth. It tasted okay, but honestly Blue Bell vanilla ice cream tastes better, though not nearly as creamy. If you like super creamy ice cream then maybe try it. I regret not calling them out on the extremely skimpy topping. It was late, maybe 30-45 minutes before close, and my guess was they were pretty much out of hot fudge and couldn't be bothered to heat up some more. They also refused to make a waffle cone for me, again... guessing they had already cleaned the iron and didn't want to dirty it again. The staff wasn't rude, but they sure acted like they didn't care at all about the customer experience. And for how much they charge, in no way was it worth it.

Oh My! This place is a SCAM! Stay away if you can. Can I give it ZERO STARS? My husband wanted to try this place so we went and quite honestly I did too as the idea behind it is pretty cool. However I will let the photos speak for themselves. You know how they say we order "with our eyes" well that's what I did. I saw a pretty picture on the menu and said - that's what I want and my husband did the same thing but with the coffee one. Well let me tell you - the actual result looked NOTHING like it, the ice cream tasted like it was freezer burned and disgusting. Not to mention it cost $16 for two. We were upset and laughed at our own stupidity at the same time to spend that much on two scoops of ice cream. We WONT BE GOING BACK FOR SURE!!

We decided to stop by last night (Sunday) around 8pm and we were so excited to finally make it in. Walking up, the line was literally outside the door. There was people everywhere. We did see a lot of people get out of line and leave since it was a little hectic inside. The concept is easy. You stand in line right beside the glass which lets you see the employees make the ice cream. Cold air does get out which is pretty cool because you can feel how cold the air is. There was only one employee taking orders at the register so it did take some time for us to finally get to ordering. The inside is quite small and loud with everyone talking. While standing in line you are standing pretty close to the customers that are already sitting down at the tables. Not only that, but then you also have people walking back in forth in that little space (between the line and the tables) trying to get to the font of the building to where you pick up your dessert. There is plenty of seating and they also had a few tables right outside the door. We ended up sitting down at the table right in front of the fridge. Our table had dried up ice cream all over it and it was very sticky. There was plenty of employees right behind the counter working but it seemed like no one had cleaned up the lobby area. The experience is cool and the machines are very futuristic looking. The high chairs are adorable! The cashier was very friendly! We will be back as the ice cream was good. We ordered a regular sized fruity pebbles and it was yummy! Check in on yelp and get 10% off. The kids size starts at $4.15 and they also have shakes and coffees!

Not a huge selection and they were out of EVERYTHING my husband and I wanted so we just sat and watched our 9 year old eat. At least she was happy right? I thought $8.50 for one scoop and a graham cracker with whip cream and a few mini marshmallows was a bit pricey, so I'm actually glad they weren't able to accommodate us. That was just my daughter's scoop. I'd hate to see the bill if we had all been able to order. Not a place that I'll ever crave in the future, so I probably won't be back.

First of all, what an awesome concept! You get to see the ice cream being made fresh to order. Secondly, the product is amazing. It's so wonderful to have such a delicious non dairy option. Last, the staff at this location was amazing. So friendly and Daryl specifically went above and beyond to make our day. We will be back soon!

okay all the employees looked so young and tired, they look like they need a break. i felt terrible. i even saw someone who look like 14 working with the liquid nitrogen? that can't be legal... the manager (i think her name was jessica?) she looked always ticked and mad, and i saw an employee smoking in the back after we walked out? and it was like so expensive too. the liquid nitrogen looked cool, but like i said, i was more focused on the literal child working it i think this place needs a good look from the health department! god bless all the youngins there

This establishment was unclean, with terrible service and under-qualified employees- the ice cream was extremely underwhelming, and not worth the price at all! The ambiance was nothing special, and was made even worse by the rude attitude of the manager, who always seemed to be ticked off at not just the workers, but the customers as well! I will never come back to this place. As a side note, the employees working seemed super young to be working with the nitrogen! That can't be safe!