Elaine K.
Yelp
POOR SERVICE AND FOOD.
I was at the Crescent Cafe with a friend on Friday, October 11, 2024. The small restaurant was busy, and we had to wait 20 minutes. We shopped other stores, and returned after 20 minutes. We still ended up waiting a few minutes, as they were rather disorganized; one person not knowing what the other was doing. Unfortunately, the food was not very good, and service even less. We were ready to pay our bill, and asked the waiter if we could split the bill using our debit cards. He explained that there was no way to split the bill on the system. I mentioned how it would've been nice to have a sign posted for customers. He said that it was shown on the menu. We looked at the menu, and all it said was something like "we are unable to split a bill," with no mention of debit/credit card options listed. When it came time to pay the bill, we began to ask our waiter a few more questions on our options. He became impatient, and abruptly and rudely just walked away from our table My friend and I both looked at each other in shock, as we couldn't understand what had just happened. Within a few short minutes, a woman came over (whom I can only deduce to be the Manager), who began asking us about the issue with our bill. We explained that there was no complaint, and we hadn't even asked to speak with a Manager. We found it odd that she was automatically questioning us in a very defensive tone before hearing us out. All we could deduce was that the waiter went over and said something to make her think we had complained, when all we wanted were options on how to pay. We explained to her we hadn't complained but were asking for payment options.
Perhaps the waiter was having a bad day, but to treat paying customers in such a rude, unbelievably immature, and ineffective way was sad. You NEVER treat people poorly just because you're having a bad day. We left a bit shocked, feeling verbally attacked by this woman (whom I'm assuming was the Manager). She didn't even act like she was listening to us.
And honestly? All the waiter had to say to us was we could use cash to each pay separately--PERIOD. End of story. How hard would that have been?? But no, he had to make some ridiculous big deal out of absolutely nothing. I don't know who the owner is, but they need to have some SERIOUS words with their staff. Needless to say, I will NEVER step foot in that place again.
Disappointing food
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Slow service
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Poor presentation