DayTrip667287
Google
We visited Cretan Villa in July 2023. We had made a booking for us (couple) and our 3 year old son. The owner was NOT friendly and welcoming. He was upset that we had a child with us. To be fair, the booking.com listing was mentioning somewhere in the end of the long description that kids younger than 4 years old are not allowed, but Booking.com showed us the property although we had selected that we have a child in the criteria.|The owner told us that they accept kids at the hotel, but not through Booking.com. So, he cancelled our reservation through Booking, and still gave us the room for a slightly cheaper price than what we had initially booked the room for (that corresponded to 3 adults, instead of 2 adults and a child). He told us that he could keep the whole amount of our reservation and then let us without a room. With all these comments, the check in process became unpleasant. |The room was nice and clean, but a few small things leave you with a bitter feeling. For instance, the light in the bathroom switched automatically off every 5 seconds. Thus, you need to move your hand every now and then for the light to switch on. There was a constant unpleasant smell in the bathroom. To switch on the air condition, you have to use the door key. They have done that so that you don’t leave the room and leave the air condition open. We wouldn’t do that as we respect the environment, but it creates a level of complication and a negative feeling. The second day the owner told us that a towel is missing from the room!! We had used the towel in the toddlers’ pram so that our son doesn’t sweat too much (we were there during a heatwave), and we had no intension whatsoever to keep it.| The room was clean and there is a great breakfast place opposite of the hotel. Parking was a constant problem, maybe because it was high season. However, the biggest problem was the mentality of the owner that leaves you with an unpleasant feeling. Unfortunately, I don’t recommend Cretan Villas.