fireysam
Google
Ok, so we were a group of 13, celebrating an 80th birthday. Never been to Crieff hydro before. Arrived at reception which was a bit mental with people but to be fair our bags were taken in and we were processed pretty quickly. Came down to the winter gardens, nice space, took a drinks order and I asked for a food menu as we had been travelling and could only check in after 3 and were waiting on family. I was told 'you have missed lunch, the kitchen is closed'......not 'you can get food elsewhere in the hotel' ...just 'you have missed lunch'...so we sat and waited for the rest of our family to arrive. We had a dinner reservation booked for 20:30 but we were now asking around for some snacks/bar snacks to tide us over as some of out party were hungry but alas, nothing. We went down to 'The Hub' after our family arrived to find a bar shut at 5PM directing us back to the place we'd been in since 3PM which still had no food. Some of our party left and drove to into town to get food and left us in the bar. We had a drink and I spoke to a member of staff, Ellie, who was a superstar by the way, explained to her how bizarre it was that we literally could not get a snack since we checked in. She trawled the kitchen and brought 4 of us 8 bread rolls with butter...I mean how embarrassing and how demeaning for us but the girls were so hungry they just went with it .Ellie, again, was brilliant and a credit to the hotel.|So this could have easily been resolved by someone saying to us earlier 'We don't serve food in HERE at this time.. BUT other Bars/restaurants do'. The food we actually had both nights was good and on both nights we hired an hour in 'The Bunker'....amazing space for a group, Karaoke, Golf Simulator, juke box, Pool table and dart board. Someone comes down and shows you the ropes and how to set up...but DON'T take a drinks order? 13 of us ?!! so we had to send folk to the bar up the stairs in the hotel meaning about half an hour of the hour you booked is taken up by walking through the hotel, waiting to get served and then shuttling the drinks down to the bunker yourself ....really poor when it could be really good. Really simple stuff. If you want peaceful? This hotel isn't for you...they do tell you breakfast at times can get busy, and it does. The selection is good but some items were cold (just your luck) but plenty choice and I have to say all the staff are excellent. Rooms? not bad, a bit tired and if you don't like a soft pillow?, you'd best bring one as these are the softest I've slept on ....Could be great...but plenty room for improvement ...all seems a bit disjointed.