Brian G.
Yelp
We were so disappointed with our 2 night stay at the Cripple Creek KOA. We (2 couples - one I n an RV and one with a tent) arrived around 3:15 pm on Friday, August 7. We set up the RV and our tent so that each couple had their own space. About 5 hours later, after the sun had set, as we were winding down the night, Terri (the owner) came by and told us that we were not allowed to tent camp on same site as the RV. We were shocked. Why she and her staff waited 5 hours to tell us after it was already dark that we could not tent camp was unbelievable to us. Further, Terri showed us no empathy, no flexibility, and no customer service. She simply kept saying that this was our fault. We asked her to help us find a solution. She was unwilling. She did not offer to allow us to stay in another part of the KOA campground where it was grassy or help us find another location where we could camp for the next night. There was a complete lack of flexibility or desire to help. Terri never expressed regret or apologized that this happened. She simply kept repeating that this was our fault. At 8:45-9 p.m., we were forced to take down our tent.
We were not alone in this assessment of this facility and Terri. This was confirmed the next day when our neighbors parked their 5th Wheel and expressed frustration about Terri and her inflexibility on where they parked their truck.
After returning home, we reviewed all the emails we received concerning our KOA reservation. No where does it say that we may not have a tent set up on our RV site. Only after going on the KOA Cripple Creek website and searching extensively under the Policies, Terms and Conditions did it say anything about this restriction.
As for the KOA campground, the spots were very close together. It was like a parking lot with very little separation between the RVs and not a lot of green area to enjoy nature. We have RV and tent camped all across the United States (in fact, we spent one year going around the country in our trailer), and given our experience, we will not return to the KOA in Cripple Creek.