Hotel Cristal Porto

Rooms on the road side were noisy. Bed comfortable. Bathroom lacked hooks to put towels or clothes! Room 105 Lounge area had a carpet with a tiled walkway behind on a different level!!! I didn’t see the drop and fell off it. I was very shaken and hurt in too many places. I was given ice in a napkin but nothing was recorded! See photos attached. I think the furniture should block this dangerous area. Breakfast staff were struggling to keep up at a very busy time! Suggest more staff needed. The food was great.

Lovely hotel and great staff. Great decor and spacious room. |Good breakfast with more than usual choice. Real juice too!! Coffee good except for last morning which was a litter bitter for my taste. We did have a pizza in the bar, which was not brilliant. Steak sandwich was good though.|Only comment which others have made is in reference to location. Its a bit out of town. Which is ok going into town as its downhill. We did walk back one night but second night got a cab (7€) back rather than walk. Taxi to/from airport was about 22€. In summary a good experience.

We had a really nice week at this hotel. The room was comfortable, spacious and spotlessly clean. The breakfast was brilliant, really delicious food with tons of options. We only had dinner in the restaurant on our first night and it was excellent, but we also had food in the bar a couple of times which was another good option. The garden had a nice atmosphere. Other reviews have pointed out that the hotel is a bit of a walk from the centre, but it is well connected with public transport, we could have easily taken a bus to the centre but we chose to walk. Also, we quite liked that the hotel isn't in the middle of the more tourism focused areas, as we got to explore parts of Porto that we probably wouldn't have seen otherwise, including some really excellent restaurants such as the Taberna du Porto and Indian Flavours, both just a few minutes' walk away. There are also shops, including a supermarket, very nearby. The staff were very friendly and helpful, on our first night a woman at the reception desk gave us a map of Porto and spent a while annotating it for us, pointing out places that might be good for us to visit, and we found this really helpful when planning our week.

The staff at the Cristal Hotel truly deserve five stars. They were warm, welcoming, and went above and beyond to accommodate us, even preparing a to-go breakfast box when we had an early excursion. The restaurant was also lovely, with good food and attentive, professional service. Unfortunately, the building itself is what brings this rating down. While the hotel is clean, the interior feels very dark, dated, and in need of a serious renovation. The overall atmosphere comes across as somewhat dingy and does not compare well with other four-star accommodations in Portugal. Additionally, the location is a bit off the beaten trail. While walkable, it requires a fair bit of walking to reach many of Porto’s main tourist attractions. Overall, excellent staff and service, but the property and location fall short of expectations for a four-star stay.

Checked into this lovely hotel and was instantly impressed by how clean it was. Lobby, rooms, restaurant were all spotless. The staff was superb when it came to helping me with a problem I had to deal with. The breakfast was awesome. Great experience and I highly recommend it.

Attentive staff, comfortable room, delicious and varied breakfast😌 I was impressed by the mineral water in the room as a compliment - the first time I see such a package. Nice lounge area and spacious garden to sit in the air or have a delicious cocktail. Thank you for the hospitality🤝 Did’t t like the coffee. No bathrobes and slippers in the room.

From the moment I arrived, I was truly impressed by the warm and professional atmosphere of the hotel. The entire experience exceeded my expectations – from the immaculate rooms to the fantastic service. A very special mention goes to Ines and Angela, the receptionists, who made my stay even more memorable. They were exceptionally kind, incredibly elegant, and absolutely delightful to talk to. Their friendly smiles and genuine charm brightened every day of my stay. It's rare to find such a perfect balance of professionalism and warmth – they are true gems and a credit to the hotel. I can't wait to return. Highly recommended for anyone looking for top-notch hospitality and a truly welcoming environment!

I had a pleasant stay in this hotel. The room was clean and comfortable. Love the beautiful tiled shower area (see picture). However, I did notice the shower area had an odor I believe coming from the shower drain. The sink was also a bit slow on draining. Perhaps the piping needs attention. I think the best part of the hotel was the service, every staff was attentive. I left my shirt on the bed and when I came back, the room service lady folded it neatly and placed it on the bed. Little details like this really makes the customers feel welcome. I was also impressed by the friendliness of the staff at the restaurant there. At one point I asked a staff, his name was Leonido, during my breakfast buffet to explain to me what a desert called marmalade was, he kindly explained to me with pictures and all and, more importantly, told me the hotel uses the traditional original recipe. The marmalade was indeed very good. It has a light tangy-sweet flavor. I pretty much used it as a jam for my breads 😋 and a cereal bowl I made with oat/seeds mixed together with non-sweet yogurt and the marmalade. It was delicious and healthy! In terms of location, it’s a bit away from the main tourist area. I ended up walking (if you enjoy hilly but beautiful scenery) and making use of the convenient public transportation a lot. Not a problem for me but that may bother some. A side benefit of being away from the tourist area is that things are a lot cheaper here! All in all, I really enjoy my stay in this hotel. The cost of the stay was reasonable. I will definitely come back again in the future.