The pictures and reviews on the website and booking websites lead us to have high expectations of the resort. The quality of the our rooms were no where near as nice as the rooms depicted on the website. The beach rooms were poorly equipped. For the price paid, it would be fair to expect tea/coffee, a bar fridge, door mats and a table. The rooms shown on the website and booking websites were far more inviting and upmarket. The beach front rooms were more reminiscent of a back packers. The cleanliness of the rooms was suspect too. On arrival, there were hairs on the floor of one room. Surfaces were dirty and obviously not wiped by cleaning staff as suspect stains remained uncleaned until cleaned by us. Showers heads, basins and taps were loose, of poor quality, and disappointing. Wifi was non existent in one room and erratic in the other.
The beach bar was nice, quaint and rustic. Cold beers would have made sitting there, a far more enjoyable experience.
Mimi B.
Google
No water.Poor breakfast.The stuff try to help.But the owner need to do really some changes People to feel better.There is just no water to take shower.is it so difficult to buy new pompe?Breakfast is terrible. Spaghetti for breakfast. Or baked potatoes.when stop electricity no generator- no water.Not all rooms have aircondition.this is stupid because they stay empty- why don’t buy aircondition - give room- and win money ??? What is the logic - rooms stay empty and don’t win money !? They are first line but they give the chair on the left side to the local people. And local people broke 4 chairs for 2 days.why security give them to do that . No one care.
Mansoor I.
Google
4 family day out visit, we had lunch dinner, amazing food with japanese menu, amazing and lovely and caring staff, feel like hom , we went four time for day visit , with our kids, staff assisted ur for our praying space, good acces to beach, amazing place amazing environment amazing and lovely staff,
Michael S.
Google
LOCATION! … is the only reason to stay here. And only if you are in front row. Other than that prices are too high for what you get. Housing is too old and basic in front row, Wifi is non-existent, - one time only food for breakfast was left-over pasta, fried eggs and fruits.
Staff is trying very hard to ensure a great stay but hotel desperately needs a management change. GM promised to fix sth in the room and never showed up again. It really feels they want to squeeze out every dollar without investing anything. Will stay in other hotel again next time….
Ngalawa Z.
Google
Nice place for soft drinks...cheaper than the rest of the restaurants...
Josip S.
Google
Amazing stay at the Cristal Resort. New management is doing something great. Kudos 🎉
alonh735
Google
One of the most beautiful beaches in Zanzibar. |White sand between coconut trees and amazing tourquize colors of the Indian Ocean. |Very good Asiatic menue, and most importantly lovely welcoming team. ||Rooms are ok good clean no luxury but for such level of stars and price it's very ok. ||breakfast is nice and tasty.||lovely bar on the beach.|on Thursday they have great beach show and party call Pamoja Festival and guests of the hotel has free entry. |Was an amazing event with local and international taste.|I definitely will return Cristal hotel again
David U.
Google
The view of the beach from our room was spectacular. The bathroom and shower in our bungalow were truly laking. The bed would shake like crazy whenever anyone even tiptoes around. However, the restaurant had delicious food and wonderful service with a smile. The beach area is so very beautiful with clear, beautifully colored water. It is almost always a bit windy, hence all of the very entertaining wind surfers from beginners to pros. Overall well worth staying at this resort.
David from Austria