Cristallo, a Luxury Collection Resort & Spa, Cortina d'Ampezzo

This hotel is a dream! It is in the top 3 hotels we have ever stayed in ever. It is just so incredibly beautiful. Very refined, elegant and beautiful hotel. We know quite a bit about hotels as I was a Travel Consultant for a decade for the likes of AAA, Uniglobe, etc. and my husband’s family runs a nice hotel…so we have seen a few to say the least ;-). I cannot remember if I did a review or not on this hotel, but it has always stayed with me, so I did another just in case, as the world took a nosedive when we got back from this trip, so not sure I ever complimented them on what a fabulous job they did with our large group. We saw this hotel and stayed there with a large group in late January 2020 - it was fantastic then and I am sure it still is! Sadly, we had to leave this gorgeous hotel after 5 nights, but we hope to return soon. From the lobby, to the bar, to the restaurants, to the spa/pool and the exquisite rooms - this hotel is a destination on it’s own, much less the incredible city of Cortina, Italy. It is worth every penny/euro to stay in this dream of a hotel. Even though it feels a bit old world, they have kept it up to high standards/quality and their choice of fabrics, decor, etc. was near perfect. We were a big, fun, lively group of Americans (yes, some of us can be loud, sorry about that on behalf of them ;-) but they handled us beautifully and accommodated our needs well and treated us great, so thank you. We highly, highly recommend this hotel.

A perfect stay in the Dolomites. Wow. We loved our stay at this hotel from the minute we checked in. We were met by a lovely staff member at check-in and had a great stay. Our room was extremely spacious and comfortable, with outstanding views overlooking Cortina and the mountains. The location is extremely peaceful although a bit difficult to get to, but the hotel shuttle was great for quick trips into town. The food at the restaurant was great and the breakfast was fast and easy. The indoor pool area is absolutely stunning and is a perfect way to end the day. We hope to return someday!

This hotel delivered a perfect stay - rooms, service, food - the works.|We had a lovely suite on their top floor. The rooms have a beautiful Tyrolean feel (which is what you want) and of course great views (with the hotel being on a hill overlooking Cortina on one side and Faloria on the other. All the dining options delivered in terms of service and food. The concierge was always on top of things (I wish I had written this review sooner and could list all names) and the shuttle service into town and the slopes was seamless. Spa area is lovely with a large indoor pool, hotub and lovely sauna area. The whole stay left us with lovely memories.

Beautiful property with stunning mountain views from the pool, breakfast room, bar, etc. However not all rooms have a view. We got upgraded to a suite which (despite being very nice with a sitting room) had no view. Also worth noting that there is no AC, but they will bring you a Dyson fan if you ask for it. Breakfast buffet is nice with an assortment of cheeses, nuts, yogurt as well as hot foods like scrambled eggs and sausages. Location is a little removed from town center (about 10 min walk) but the hotel offers shuttles. Parking is extra charge as would be expected.

I stayed with my sister and brother-in-law in this hotel. The room is very beautiful. The staff is 10/10. The view of the mountain is breathtaking and the spa was great. My dog was treated well. The additional bed on the room was small. I would feel more respected if the bar and restaurant checks were not handed to the man on the table but put on the middle of the table instead. Men are not the only providers nowadays. It was very sweet to have water and chocolate waiting for us in the cleaned room after dinner but the good night card with details with next day weather forecast and etc. were also directed to the man in our group even though he was not the only one organising/paying the trip. I loved this place, I had a wonderful time staying at the hotel and I do want to come back and that is why I am taking the time to write this review.

Excellent service and attention to the guests. The view from our room was absolutely breathtaking. The rooms are clean and spacious. There's no A/C but they have fans or heaters available upon request. The facilities felt dated but timeless. We stood in a few hotels during our trip to Italy and this was the only one with an actual gym (machines, weights, etc). The hotel is about 10-15 minute walk to downtown but they offer a free shuttle that takes you there. The breakfast was good but not extraordinary; there was a wide variety of yogurt, meats, cheeses and breads as well as some a la carte options. OVERALL: 4.5/5. Self-parking outside should be free.

We had a wonderful stay at the Cristallo and one of the best meals on our trip. The concierge was very helpful in communicating with the courier from the airline that delayed my luggage. When they arrived to deliver it, we were not there, and Giovanni sent me a text and confirmed the first bag they were going to leave was NOT mine, he sorted it out and sent me a picture of my luggage. I was thrilled. Our room was very comfortable and we had a fabulous view from our window. The outdoor hot tub is wonderful and has a killer view. The indoor pool and hot tub are lovely as well. The shuttle into town is convenient. We would definitely stay here again.

We both agreed to have had one of the best holidays in our life so far! Besides the beautifully elegant hotel with its amazing view, the staff is probably one of the best trained and for sure one of most honestly welcoming we have seen in our (numerous) travels so far - consistent high service quality in all stations. Just as an example, in the end we happened to stay in all nights, since the dinner options were absolutely competitive and the chef de rang plus team gave us the feeling of being personal guests in their house. Another example are the two concierges, which have such an exceptional and genuine can-do mentality. Just as a routine task, it seemed, they organized a full package of ski tickets, equipment and shuttles to the main lifts. All this sincere friendliness and an eye for little personal preferences, like the hot-sauces for breakfast for my Mexican wife, you might expect in a place where you have been several times, but no. It was our first visit, we booked with Bonvoy points, we did not make any big fuzz at the arrival, and I have currently not a particular high status. We understood that the hotel is going through some incremental adjustments due to the upcoming Olympics in Cortina and a change in ownership. We can just say, whatever you enhance, do not touch the spirit of the team. Cristallo Cortina is now on the list for our annual ski trip!