Latifa S.
Google
I had the worst experience with one of the "old man" receptionist. I arrived at the hotel late, around 1 AM, so tired after my flight was delayed. I had already paid the full price in advance, and they asked for a 100 AUD bond, which usually other hotels only ask for 1 AUD. The POS was erroring, but he blamed my card, then said, "Just go to another hotel if you want to rest." I told him he shouldn't be rude to a guest, and he claimed he was already being polite. I think this old man receptionist has a problem because the next day, other receptionists were normal. I hope this hotel can improve its standard of how to treat guests with all of its employees.