Criterion Hotel Perth

Great service especially the front desk! Thanks Eddy you provided me with much needed help regarding my booking made through a third party. Rooms are very clean. But sadly the Rooms lack basic maintenance and upkeep! Overall I had a positive experience.

- The customer service is really bad. Both receptionists were so unfriendly, no smile, agressive tone, looked bored and annoyed. This looks very unprofessional. That sets the mood straight on arrival. I’ll never stay there again. When we checked out, same attitude. We told that person that their attitude was really not nice and he definitely didn’t care at all. - The room was a good size. The walls need a wipe or repainting. There were food splashes on the wall. Besides that, it was clean. The bed was comfy. The shower didn’t have pressure at all and the water was either cold or too hot. No handle on the door in the inside of shower, just a bolt sticking out. Could be improved. And the exhaust grill inside the shower definitely needs a clean more often. Ours was completely blocked. The building is a bit outdated. Cracks on the walls everywhere from piping in the bathroom. Positive: The lift works, linen and towels were fresh and good. Top location and it was quiet.

Room was dark and dated although clean. The receptionist was initially grumpy but chilled out after a bit of chatter. The hotel smells damp when you walk in and really needs a massive upgrade. Plus side is that it's convenient for the train station, restaurants and bars. Nothing to recommend it other than it's location.

Eveything you need from a budget hotel in a superb location. Except wifi - it is virtually non-existent and the lack of a phone signal in my room meant that I had to go out to get online. Not a problem as it happened, but it would put some people off.

Rooms are dingy, no windows to open, smells mouldy and not the best looking establishment overall. However, Staff were great, very helpful and friendly and the location is actually perfect in the CBD. Only thing that saves this place. Very close to a lot of stores and right next to the Murray and Hay Street Markets which is great for proximity. Only thing that lets it down is the actual building - in dire need of a makeover or complete demolish and rebuild.

I had the worst experience with one of the "old man" receptionist. I arrived at the hotel late, around 1 AM, so tired after my flight was delayed. I had already paid the full price in advance, and they asked for a 100 AUD bond, which usually other hotels only ask for 1 AUD. The POS was erroring, but he blamed my card, then said, "Just go to another hotel if you want to rest." I told him he shouldn't be rude to a guest, and he claimed he was already being polite. I think this old man receptionist has a problem because the next day, other receptionists were normal. I hope this hotel can improve its standard of how to treat guests with all of its employees.

Absolutely avoid! This hotel is a complete disappointment. From the moment you arrive, the smell of dampness is overwhelming. The room was dirty, with stains on the bedding, wall streaks, and an overall unhealthy atmosphere. The online photos are misleading — nothing like the reality! You feel cheated the moment you step inside. No hygiene, no respect for guests. For the price paid, it’s a disgrace. I would not recommend this place to anyone, unless you want to ruin your stay.

Excellent location. Across the road there is "Red Cat" without fares. Only one front desk guide with good attitude and service. My double-bed room's faucet cannot be closed tightly and water pressure is not good.

It's quiet old but if your not expecting to pay too much and wanting little it's what you get what you pay for. You can get some noisey rooms or people going down the hallway but other than that it depends who stays there as well. But other than that very central to the city.

$80 + $100 secure pre-authorisation (which will be reversed back into your bank when you check out) for a single room with 2 single beds per night. It is really cheap and affordable. The interior design is not too bad and quite presentable. Got our own bathroom, a flat-screen tv, fridge, safe box, towels and all the other essentials. The staff is friendly and understanding. They are very polite. I am happy with the service here. Oh! Not to mention, we were given vouchers for a complimentary glass of wine or a soft drink. Also, FREE WIFI.