Croc’s Resort & Casino

A new facility located directly on the Pacific Ocean with a beautiful beach. Includes a casino if you like that sort of thing. Very nice pool. I only wish they included a reading light at the desk and good reading light by the beds. Nevertheless, I highly recommend it.

Food is fantastic. The service is amazing. The grounds are lovely. Uber worked great. We loved the monkey tour, hike Carara national park and The hotel arranged transportation from the airport to the hotel. They were waiting for is at baggage claim $135 for 2 of us. Takes about 2 hours each way so plan accordingly.

Unfortunately, Crocs marketing/advertising plan that their hotel is 5-star luxury property, which is a complete lie. ||I stay in luxury properties when I travel, so when I looked at the Crocs Instagram & Website I decided to book. Upon arrival in our room, it was very obvious that this hotel was not what is described. The room essentially just a bed, the chair had stains on it, the piece of 'art' had been replaced with previous travelers' pictures, which obviously has never been noticed by the hotel staff. The worst part was the smell of the room/entire resort. It smells like mold & mildew. We wanted to still stay positive so went to get some food at the pool restaurant. The meal was gross, and my friend got sick from it. From that moment we decided to book a different hotel, check out, and leave Jaco altogether. When asking if we could have a refund for at least 1 of the nights, it was denied despite telling the supervisor of the issue. I would have given the property a 1 star but decided to give 2 stars as the bellmen and front desk agents were kind and gracious. Everything else was subpar, including leadership.||If you are looking for a luxury experience, I do not recommend this property. It does not meet expectations.

Nice hotel, good structure and beautiful pool and crew was always available and kind. Opportunities of improvement: too strong air conditioner, misses hot water in the pool, specially in the jacuzzi. I didn’t like the beach.

Lovely views of pool and beach. I did have a hot stone massage at the spa. Adriana did a very nice job; check in staff were efficient, but not friendly. The system for putting a credit card on file is awkward. You have to pre-determine how much you want on your card before you know prices or have any idea what you'll be doing. I guess that's so yu don't lose too much at the casino.

Such an amazing stay. We enjoyed the very clean rooms and hotel in general. The pool was amazing for the kids cause there were small pools around the pool area. The view is amazing and the service was impeccable. Everyone was so helpful and kind. Will certainly be back

This resort is wonderful and the people are so welcoming and friendly. The rooms are comfy and clean and the food at the restaurants and pool cafe is fantastic. The staff is eager to make your stay comfortable and is happy you are there. What a great place to spend a vacation. Nice pool and facilities and a great location in Jaco.

Great place and very close to town. The staff was anmazing, everyone was very friendly and helpful. Grounds were clean and well kept. Maria in the breakfast area was an awesome person too! Looking forward to coming again soon. Thank you guys for making it so special.