Croisette Beach Hotel Cannes - MGallery Collection

Our 4th time in this hotel. Indeed our happy place! Nice light rooms, delicious breakfast and just the most wonderful staff! We were lucky to have good weather and also enjoy the beach club again, although it was end of season everybody was kind and friendly, special thanks to Luigi & Dadou (hope I spell it correctly;-) and to Emeline of reservations and Lucile, the general manager, for making our stay so special!

The reviews for this hotel are a misleading. I recently visited this hotel for my birthday trip in Cannes (June) and I wouldn't stay here again.||First Issue: Upon check in, the woman at the front desk let us know our room wasn't ready which was a little strange because it was the middle of the afternoon (after 3PM). After letting us know our room wasn't ready she continued to tell us we had a balance for our stay, although I pre-paid and booked through Expedia. So, I let her know that I prepaid and she should read the reservation confirmation. It's like she assumed that I owed something, I don't want to blame racism but if you travel to the South of France, you know the vibes. Once she actually read the reservation she realized we only needed to pay for the security deposit.||Second Issue: After waiting for a hour, our room was finally ready. We enter the room and it's dirty. There is a huge stain on one of the beds and the bathroom just doesn't seem clean. The floors need to be repainted, it's gunk in the corners of the shower and the shower needs a deep scrub. There is also a strange smell coming from the bathroom. So of course I complain and share with the Hotel manager my concern. The room type also doesn't match what I booked on Expedia, which was odd. The hotel manager then decided to "upgrade" us to a "better" room, but the next room wasn't any better. We had to wait an additional hour for the newer room (so now we've been waiting over 2 hours) to be cleaned and it still had a strange smell. During our actual stay in this new room, the toilet would not flush and the air conditioning did not work. Usually, I would continue to complain but we were so tired from travels I just didn't have it in me.||Third Issue: Luckily, I only stayed at this hotel for only two nights. Once my trip was over I reached out to Expedia to request a partial refund. Expedia will reach out to the hotel to get the refund from the hotel. It took at least 5 days for the hotel to respond and they declined the request. That is totally unacceptable. The hotel is pretty disgusting and unclean. I had an undesirable experience and the rooms are dirty, I am entitled to a partial refund.||In the future, I would not stay here. The customer service is not the best and the hotel rooms are dirty with a weird smell.||Also, the beach club is not that close to the hotel and you do not receive priority to beach chairs even though you are a hotel guest (the service is also slow at the beach club). They told me multiple times that they were full for the day, but it was empty (again South of France...if you know). I also ordered a cocktail, espresso and water. They brought me out watermelon as well and I thought it came as a snack with the cocktail. When I received my bill I was charged for the watermelon. Still confused about that experience.||There are better options that sit on the beach like the Mondrian, JW Marriott etc.

A lovely hotel. All staff were so lovely, they really made it special. Air conditioning wasn't working properly in all rooms, and a few weird things like bright night lights that couldn't be turned off. Aside from that, great! Nice communal areas inside and out, and a nice plunge pool that's baby friendly. And next to the beach!

Extremely rude and unprofessional staff. On my very first night, I called guest services to request bath towels, and instead of helping me, the staff member lectured me that I must greet her, ask how she is doing, and speak “nicely” before making any request. She even mocked me for not knowing French and refused to serve me. On top of that, my room was ready but nobody bothered to call or inform me. Totally unacceptable service for a hotel of this level. This will definitely be my last stay here.

I am from ACCOR group and chose this hotel because its the nearest on the beach. Thank you Danielle the receptionist for taking care of me and she made my whole stay very memorable. The whole staffs are very nice and the hotel its 5star feeling and the service is so good. The rooms are very luxurious. The place is next to the beach. Thank you everyone and see you soonest again. ||Pariss Punzalan

Disappointed with the management. I booked 2 rooms for a family vacation 6 months ago and upon arrival they tell me that hotel is fully booked. one room is on first floor and other on 4th! Ofcourse the day off hotel is booked, 6 months ago when I booked and fully paid, they should have arranged two rooms next to each other or at least on the same floor. If you wait for the day off of course it will not work out. They did not care at all about it and kept talking about not exciting amenities that are sub par. Not too mention you cannot get a peaceful night of sleep since people get in and out of their room all the time and hear the door banging non-stop. I suggest you find another hotel for your stay if you are looking for good service that matches the money you pay.

Hey there! I’m writing to share some not-so-great experiences we had at your hotel. First off, when we tried to access our room, the staff blocked our access without even giving us a heads up or calling me. My daughter was crying because she desperately needed to go to the bathroom. It was quite frustrating. The next day, it happened again. Just a quiet system update and that was it. We were asked every morning to pay for breakfast, even though it was included in our rate. On the last day, the check-out lady wasn’t very friendly either. She asked me to bring back the adaptor, even though she already had the keys. After I explained that I couldn’t access the room without the adaptor, she gave them to me and then laughed when I returned them, saying, “You found it.” That was quite rude. One more thing, working our own private beach doesn’t really work for families with kids. It opens at 10:00 and closes at 18:00, which is too late for us to leave our kids after 11:00 because of the UV rays. We asked if we could enter earlier and pay for the time we spent there, but they refused. On the bright side, the hotel and rooms were clean, but the staff made me rate the hotel lower than I thought it was. I hope you can take some of these feedback into account and make improvements for future guests.

I checked into the hotel in July, 2025. The room was hot at 25C. The service tech tried to get the room cooler. After 5 hours, the room temp dropped around only one degree. I asked to be moved to another room, but the hotel could not accommodate this. I then checked out. The hotel withheld a one-night charge of $670 which I think is quite unfair given my age of 72 and have cancer and hypertension.|The hotel is part of the “Clef Verte” environmental program which requires that the air conditioning system cannot be set below 22°C. This is too warm for me and many others. I stayed at 4 hotels in July, 2025 in the south of France and they all cooled the room to a comfortable 19-20C. The Croisette Beach Hotel should disclose this on their website. Had I known the room would be warm, I would not have booked the reservation.