Crossbasket Castle, Hotel & Restaurant, an SLH Hotel

Stayed in the hotel next to the castle. A very comfortable three night stay with high standards and attention to detail. A great deal of recent investment into the hotel. Newly furnished with luxurious feel. Good value including in the restaurant with excellent service. Reception welcoming you by name, fruit and warm pastries for the table at breakfast without asking etc. Small touches make the hotel stand out. Would recommend.

Just spent an overnight at this lovely hotel. Food was superb and the staff were so nice - attentive but not intrusive. We went on the winter dinner/breakfast deal and it was worth every penny. We will definitely be back

I stayed for two nights on a 2-for-1 B&B offer, paying £300 in total, and at that price this was excellent value.||I was in Castle Room 7 on the top floor (there's a lift), which is genuinely large and beautifully furnished, with proper space to relax rather than just sleep. The en-suite is walk-in shower only, so if a bath is essential I’d recommend checking in advance, but the shower itself was excellent, with a proper rain head, good pressure, quality toiletries and a flannel provided. Turn-down service was thoughtful and included both milk and dark chocolates.||The public rooms are a real strength of the hotel: calm, well-proportioned spaces with a relaxed, grown-up atmosphere. Staff across reception, bar, and restaurant were confident, personable, and happy to chat without being intrusive, which made a big difference to the overall feel. I felt the staff would do their best to met any reasonable request. ||Dinner on Monday and Tuesday is served in the Palm Court style restaurant, Foveran’s, which suited a quieter, more relaxed evening perfectly. From Wednesday to Sunday, dinner is served in Trocadero’s, which features live music and attracts non-residents, so the atmosphere is likely to be livelier later in the week. The dinner was very good; the game pie was genuinely excellent and piping hot, easily the highlight of the meal. When the restaurant became busier later in the evening, I was initially seated near the bar area, but on mentioning it I was moved immediately and without any fuss to a quieter table, which was handled professionally and appreciated.||Wine pricing was sensible by hotel standards, and the final bill for dinner, a bottle of wine, bar bill and even a packed lunch came to £145, which felt fair rather than inflated.||A few minor points worth noting. Castle rooms do not have mini fridges (newer block rooms do). Breakfast is served in the newer building, which means a short walk from the castle. Also, the Bloody Mary breakfast bar has withdrawn following a change of policy, although it is still referenced online. Updating the website would help manage expectations.||Overall, this feels very much like a destination hotel, particularly well suited to leisure stays, celebrations, and events such as weddings, which clearly form a big part of its character. It’s less obviously aimed at overnight business travellers, but for a relaxed castle stay booked sensibly, the value, service, and atmosphere were excellent. I would happily return.

The Hidden Gem - Cross Basket Castle Hotel We are a corporate company based in EK, and we recently held our Burns Supper at Cross Basket Castle. The event was a truly international affair, bringing together colleagues from all over the world. A highlight of the evening was the performance by Roddy the Piper, who not only provided the music but also delivered the Address to the Haggis, organised by Laura, which was described as the best ever seen. This was our third corporate event hosted at the Castle, and each one has been unique, utilising the incredible variety of fabulous spaces the venue has to offer. Guests can immerse themselves in history within the original Castle, enjoy the fabulous Ballroom, explore the unique Spiral Stair Suite, wander the Halls and Grounds, and admire the luscious, well-kept gardens. The food, like everything else, was perfect. Furthermore, the new building provides a modern feel while remaining in keeping with the surroundings, with many more rooms offering a great night-life and an excellent experience to wine, dine, and be entertained in Trocadero’s. The staff at Cross Basket Castle are truly second to none. Individuals like Sarah-Jane and Laura ensure that every desire for the event is met. Graham welcomes guests with a warm smile, and Ryan and his team meticulously ensure that everything goes to plan. At reception, Lauren has the biggest smile and an encyclopedic knowledge of the buildings and everything in them. It is worth noting that the writer's son also got married at the Castle, confirming it is a truly stunning and a hidden gem. We have had afternoon tea, lunch and dinner, there is nothing they don’t have. We have already booked our Christmas party at the Castle for 130 people. The writer is eagerly anticipating the opening of the Castle's Spa. Well done once again to the Full Cross Basket Family. Thank You

I would like to start this review by saying we had a lovely late lunch in the beautiful Foveran's restaurant on Hogmanay and I would really like to be providing a higher score however there were a number of small issues over the course of the meal. ||We had to ask to order drinks, we had to ask for a kids menu twice, our starters arrived before our wine, we had to top up the wine ourselves over the course of the meal, one of the mains was incorrect (very quickly resolved) and the fire alarm went off (not anyones fault, granted).||One or even two hiccups are acceptable but not all of those in a venue striving to achieve fine dining status. We can only assume the staff on the day were a little distracted with the preparations for the Hogmanay party later that evening.||On the plus side, the staff were all fantastic, the food was delicious and the venue itself is beautiful as previously mentioned. I wouldn't recommend people stay away, quite the opposite in fact.

Just home after enjoying our annual friends’ Christmas night out in the Trocadero dining room. The venue is stunning, and the food was excellent. The highlight for us were the band and dancing girls who were happy to come and talk to us…all three of them were extremely talented and definitely added to our evening.|A big shout out too to our waiter, Ewan, who was very attentive. Would definitely recommend if you are looking for somewhere to spend a Christmas night out.

The Castle itself is absolutely stunning, and the reception staff were warm and welcoming. Unfortunately, that was where the positives largely ended, as both our accommodation and dining experience fell well below what we would expect from a five-star property.||We stayed in the Castle Clark Suite (No. 5). While the room has a classic charm, it is clearly in need of refurbishment. There were wobbly tables, broken lamps, and missing grout throughout the bathroom — details that detract significantly from the experience and are not comparable to similar castle-style hotels in Scotland. The TV placement was also baffling, hidden inside a drinks cabinet whose doors don’t open fully, making it uncomfortable to watch unless sitting directly in front of it.||On returning from dinner at around 11:30pm, we discovered the bedding was covered in hairs and lipstick stains. As it was late and we were exhausted, we reluctantly cleaned the bedding ourselves using a lint roller rather than calling reception — something we should never have to do at this level. To make matters worse, the green emergency light above the door next to the bed was extremely bright and disturbed our sleep throughout the night - if you need darkness, this isn’t the room for you! ||Dinner at Trocaderos was equally frustrating. We arrived for our reservation and were seated at the bar for a drink, which seemed reasonable at first. However, after waiting over an hour — and hearing another couple complain about the same issue — we were finally taken to our table. We were then informed that the fish of the day was unavailable, although lemon sole was offered despite not appearing on the menu. When I asked about the halibut (a separate menu item), I was told that had also run out.||In fact, around half of the non-grill main courses were unavailable, which is extremely embarrassing for a chef-named restaurant. When I then tried to order the spatchcock chicken, I was told that had also run out and would need to be substituted with chicken breast. By this point, the situation had become quite laughable. While the food we eventually received was pleasant, it was nothing memorable and not what we had desired. Dessert was the final let-down, with the tiramisu, you guess it, also having run out - provisions are just shocking! ||Overall, while the location and building are undeniably beautiful, the experience does not justify a five-star rating or price. Poor room standards, cleanliness issues, and a disorganised dining experience to boot - will not be back!

Went for an afternoon tea. The service was great, everybody very attentive. The food was disappointing. Tasty, but tiny, and certainly nothing like the photo attached. The scones are tiny, and there seems to be a worldwide shortage of clotted cream. Whatever that is on the middle plate in the photo, I'll never know. We didn't get it. Just cakes very obviously out a packet, scones the size of small pebbles, a teaspoon of clotted cream, and 3 tiny sandwiches. It's way overpriced, and they shouldn't be showing things in the photo (loaf cake) which they don't give you