Geraldine O.
Google
Beautiful location and very grand hotel and restaurant. Four stars for that, but it now goes rapidly downhill.
My friends and I went for Afternoon Tea, specifically, Afternoon Tea with a glass of champagne. We had a very nice afternoon but that is because we are all good friends and wanted to celebrate/commemorate occasions that meant a great deal to us.
This is a Five Star establishment and we were expecting excellence. What we experienced was pretty mediocre. We were served warm champagne which was eventually replaced but after some time. The meal itself was a very uninspiring Afternoon Tea. The savouries were okay but the sandwiches were small and disappointing; the cakes, however, were tiny and lacked any flavour. They most certainly did not look like any of the photos on the website. For example, where were the chef’s ‘artisan’ pieces? Where were the festive notes with Christmas just over a fortnight away? Completely lacking in flavour and the scones, also tiny, were obviously heated up in the microwave. This is a poor show at a cost of £55 per person.
The staff were friendly but need to be properly trained as a matter of urgency. For example, pouring tea into a cup as if it was wine that needed the customer’s approval is just not the correct thing to do.
Finally, when we were leaving, there was no staff around and we had to search out our own coats. There was no-one to thank us and see us off the premises.
Is this how the management at Crossbasket want their customers to be treated? We will not be going back and have advised others to do the same.
