Crossbow Telluride: Handcrafted Leather Goods & Custom Hats

I had a hat custom made by Sierra. She was super helpful, she explained the process and pricing up front. She was kind, didn’t rush me, and helped create the perfect hat for me. I met the owner while there, she was also so kind! Loved this shop and the handmade leather. A must visit when in town.

I don’t leave reviews often and really only positive ones. Typically if I have negative feedback, I keep it to myself. I have waited several days as well to write this. I have been wanting a custom hat for a very long time. This was finally the trip where I was ready to spend several hundred dollars and up on that perfect one customized to my personality. I went in on Monday 6/16/25 to look around and to begin the process. I had a friend and her older daughters (very quiet and very well behaved) with me and for the most part they stayed outside. It was a bit busy and there were a handful of ladies working there. I was seen by all the employees and no one even gave me so much as a hello or even a head nod. I just figure I’d come back alone later in the week. Fast forward to Wednesday and I came in alone, there were no customers and 3 ladies working. No one said hello or welcome or anything. I felt very awkward looking around and they just talked amongst themselves and said nothing. I stayed for a good 10 minutes. I then made the decision to leave at that point. No one said goodbye or anything. I ended up going somewhere else in another town and had a really beautiful and personal experience making a hat that I love. These types of things do not come without a decent price. I work hard for what I have and I couldn’t justify spending a dime of it in a store where I felt so unwelcome. I’m a 45 year old woman and I’ve held multiple customer service positions in all types of fields for half my life. I know the power of a simple smile and kind word to someone. It can change their entire day and view. The world is already tough on us all. All of this to say, I hope that this company will take some advice from a little southern lady from South Carolina and train their staff more efficiently in proper customer service and care. It goes a very long way 🩷

Absolutely love this shop! Fabulous selection of upscale western wear. Staff is knowledgeable in sales support, friendly, and professional. Meeting Rigley the cowboy heeler, made our experience Top Dog.

Crossbow is a favorite of mine, after doing a few hats and all the gifts over the years it’s easy to call a favorite. All the gals there are great! yet Katrina has gone above and beyond and exceeded my expectations. Lots of credit for her customer service, quality of work and passion. Be sure to stop in! Rigley alone is enough to stop in for.

Rebecca took the most amazing care of us. We had a blast custom designing our beaver and rabbit hats!! They stand by their product and have a large collection of accessories to choose from. A must if you want a gorgeous custom made hat in Telluride!!!

First time in Telluride and stopped into this store on a whim. Beautiful, high quality leather goods made right in the shop and all the employees were incredibly welcoming from the moment we stepped inside. Ended up buying a 1.5 inch width belt while in the store. The leather is plenty thick and the woman helping me explained that they use the hide specifically from the back of the cow for their belts. They didn't have my size in the color I was looking at so she cut a larger one down for me while we walked around the town for a bit. They can also swap out the metal hardware on the belt for you. Will definitely be recommending this place to friends and purchasing leather goods through them in the future.

Such a great and unique shop! Beca helped me shape a hat and I LOVE it! Going to wear it every day! Can’t wait to come visit Telluride again just to go to this shop!

Crossbow made a beautiful hat today and I am in love!!!! Kayla did such a great job and the initials are done so spot on!