Crossroads Inn - Downtown Sacramento

A high quality comfortable bed. The location couldn’t be better right near the freeway and easily accessed from downtown. Easy parking.. Nice service from front desk. Price was very reasonable. This is my new favorite Sac motel.

I am writing to formally report the unacceptable conditions and treatment my party experienced at Crossroads Inn in Sacramento, California. Upon check-in, we were given a room with a malfunctioning air conditioning unit that emitted a foul, moldy odor. The smell was so strong it made the room unbearable. When we requested a room change, we were moved to another room — but the conditions were just as bad, if not worse. The second room had a dirty, unsanitary microwave and fridge, both of which had visible grime and food residue. Several drawers in the room were broken and unusable. The walls and ceilings were stained, giving the entire room a neglected and unsafe feel. The general cleanliness of the room and amenities was far below even basic hospitality standards. When we addressed these concerns with hotel management, we were met with unprofessional and outright rude behavior. Instead of offering to resolve the issue or show any form of hospitality, we were told to “just stay at a hotel across the street” if we didn’t like it. This dismissive attitude added insult to an already extremely disappointing experience. We feel that we did not receive the quality of service we paid for, and we urge the appropriate authorities or review platforms to look into the conditions at this property. No guest should be treated this way. If i could give zero stars, I would !! We will never book here again. I have absolutely nothing good to say about this place or the staff. ALSO is WAYY overpriced to be this nasty, they don’t have wi-fi nor breakfast like they say they do when you book.

Belongings went missing. Dirty girl clothing stolen. Rude customer service. Loud location. Electricity gets turned off in middle of night. Owners live here not normal employees.

Good clean rooms and cheap. They even gave me free water bottles. Will definitely come back

I stayed for 4 nights this last week and attended the GoldenSky Festival, as this hotel was walking distance from the venue. Bed and bathtub were clean. However, smoke alarm was missing (but electrical hookup for it was there), all handles of all dressers were loose with screws almost falling out and were hard to open, top of headboard and tops of some outlet covers on the walls had thick dirt on them, doorknob on bathroom door the screws were almost falling out. Quarter roll of toilet paper was provided, ran out of that the first night. Left the room every day around noon, hung the maid service sign on door, never received maid service. Was provided one washcloth only. After flushing toilet had a loud vibrating sound for 20 seconds near end of refilling from the flush. My car got hit on the back corner bumper while parked in the parking lot as I had white paint on my bumper. Parking spaces were only about 8 inches wider than a Toyota Corolla. Thankfully only a little scratch after I wiped it off. Free breakfast advertised however they keep their lobby door locked and you have to get buzzed in. When asking if they had coffee they said go to the nearest gas station. I'm sorry but I won't be back. Next time I'll stay further down Jibboom St at a better hotel with better accommodations and better parking where I won't be worried about getting my vehicle hit.

I'm in a Wheelchair and they call a family member over to tow my car saying my tags was bad with paper plates. So many roaches in the rooms they fight every night police was called almost every night I would say don't go here it's better places for you plus its holes in the bathrooms that looks shady

Dirty rooms Smells bad worst service ever the old lady and the old guy working there is very rude they behave like they giving you room for free

Pleasantly surprised. Owners are very nice and helpful even on weekends and after hours. I decided to extend my stay a few more days because the stay was enjoyable and was in a perfectly situated near the American River Bike trail/ Discovery Park.

Our landlord has been slacking with fixing our AC unit and we just couldn't take the heat chose this place for the night. Let's just say, not the best decision I've made. Check in was simple, but shortly after we paid we head so much yelling from a homeless woman sitting across the street dropping F bombs like crazy. This last 2 hours and mind you, it was 12am when we checked in. Walls are super thin and we head the room next doors TV, the heavy footed people about us and every time someone used the restroom you could hear the water and pipes creak. The room itself was raggedy. There were holes patched over but never painted over, missing baseboards, the light in the bathroom was missing one bulb, mold lined caulking, hella holes in the soap holder and the towels weren't even folded properly. Oh and the toilet paper was already have gone. I did appreciate the AC unit which kept us cool all night. I also like they had a mini fridge and microwave. Overall, should we fine ourselves in need of a cheap motel for the night, this will definitely not be an option for us.