Crossroads Trading

I’m one of the best sellers in Crossroads and Lesli and Alyssa are truthfully the best, they have great customer care. They love the people and they never switch up their attitudes. They’re helping me with my sobriety. I’m 196 days sober because of Lesli who I’ve known for a lot of years if it wasn’t for Alyssa, I would’ve still been smoking. They give me the reason to stay alive. I love you, Lesli. I love you, Alyssa.

Crossroads on 13th Street is where I found the joy of loving clothes again. The team is warm, dedicated, caring, and always welcoming. Every time I visit, I’m treated with respect and genuine attention. After working in fashion retail for many years, it’s easy to lose faith in the very thing you were once so passionate about. But Crossroads on 13th street reminded me why I loved it in the first place. This is, without a doubt, the best shopping experience in the village—familiar, unpretentious, courteous, genuine, and 100% human. To Leslie, Dylan, Maya, Krista, and everyone in the team—thank you!

TLDR: Do not patronize this establishment - Incredibly rude staff, HORRIBLE experience. Poorly staffed, poorly managed. THE STORY: My friend and I stopped in on Sunday evening (admittedly close to closing time; it was 6:38pm). Over the course of 10 minutes, we managed to find and pick up a few items, and staff became increasingly urgent about customers joining the line at the register. We were looking at a rack directly in front of the register by 6:48pm. One of the staff members - a young woman with dark brunette hair - said we had to join the line. The request seemed odd, given that we were standing at the line, perhaps not in perfect single file, but clearly close enough to advance once the people in front of us checked out (no fewer than 4 people already waiting). The staff member then barked, “Stop touching items on the rack; I already told you twice!” It was 6:50pm. We were holding items for purchase, waiting to be checked out and looking at things on a nearby rack. When we made note of the fact that we were clearly in line and just might be interested in other things we were seeing (again, directly in front of the register), she pouted about wanting to be able to leave AT 7pm. I let her know that if she, an employee, expected to leave at 7, they should probably close the store at 6:30. This is standard practice. At that point, I had no desire to engage in a back-and-forth with a person who clearly did not want us to spend our money there, so we put our items down on the counter and left at exactly 6:53pm (as two additional patrons were walking INTO the store). It’s absurd that she felt comfortable interacting with customers in that way. She spoke to us - two fully grown adult women, clearly looking to purchase the items in our hands - like we were children. Two customers approached us as we left to note her lack of professionalism with us. And don’t think for a moment I didn’t notice that we were the only black people in there. I struggle to believe she would have spoken to other customers in that way. Unacceptable. (Note: another woman, a manager, I presume, followed us out to ask what happened; she seemed oblivious to how the brunette was speaking to us and said, “well, it’s been a long day.” Supremely unhelpful.)

Really organized store with a wide selection of clothes!! I love how every time I come here I can find something for a different occasion for a low price. All of the workers especially Asha are really chill and helpful… definitely becoming a staple thrift for me :)

Rude staff and poor customer service. Employees, especially the female ones prioritize chatting with each other over helping customers and often speak down to sellers and shoppers. I’m a loyal Crossroads shopper and seller, but every time I come into this location, I leave feeling talked down to and made to feel less than. That experience is really discouraging and turns me off from wanting to shop or sell here. The East Village and Flatiron locations are significantly better. This location needs serious customer service improvement.

In all my years of shopping at various clothing stores, I have never been treated so poorly by a store employee—ever. I’m currently visiting New York City, and my friend had thoughtfully planned a stop at Crossroads Trading as part of our shopping experience. We arrived knowing we had about 20 minutes before closing, so we were intentional about moving quickly through the store to make our selections. While selecting items, one of the employees announced that they were closing soon. After making our final selections, the employee made another announcement. As we approached the front of the store to check out (at 6:50 PM), one of the employees became visibly irritated simply because we were still browsing a rack. With a harsh tone, she ordered us to “stop touching the clothes.” The level of unprofessionalism and hostility was completely unnecessary and left a very negative impression on what was meant to be an enjoyable shopping experience. After we exited the store, a couple who had witnessed the entire interaction stopped us to express how appalled they were by the employee’s behavior. They agreed that what they saw was highly inappropriate and uncalled for. That encounter confirmed for me that this wasn’t just my perception—it was genuinely unacceptable. I would never go back!

Fair pricing, some amazing gems. Definitely pay attention to labels and item quality- some things are steals, others are meh. Just takes some discernment, but a great place to stop and explore if you have a little time.

This is a pretty good crossroads. Unlike the eir across the street competitor, the dressing rooms are spacious and things can be found on sale throughout. I score 8 out of ten times I come here.

Great thrift for shopping or cashing in your used-but-still-in-good-condition clothing. They surely give you top dollar for quality merchandise. The staff are super courteous.

Having one person buying on a busy day and so many people waiting is wild. Also buying style is super inefficient. You should be pricing out as you pick. DO BETTER.

When I come to this location I always have the best finds. Copped a pair of Prada trousers for less than $40 (the fun of finding them was almost better than the price). They also had brands like Fred Perry, Y-3, Versace, Marni and much more. The service I got from Asha at the desk was extraordinary and I look forward to going again.

Literally always find something here. Never not bought something. Always happy w my purchase. Great selection & really good music while shopping. Love love love

Smile makes a big diiference! Most staff are friendly eventhough it depends upon the buyer if they like your stuff!

The W 13th location is a breath of fresh air--the space is airy, inviting, organized...and someone actually says Hi! when you walk in! While I ended up not selling some items I brought in, the overall experience was good, I would go back here. Bear in mind that most consignment shops around NYC more or less follow the same ground rules, e.g. buying for the current and upcoming season (some of my items were more summery and we're now at the start of fall), and they tend to price items on the lower end of the scale. A few examples: vintage Louis Vuitton handbags around $270 each on consignment (you get half of that), Uggs and leather booties around $25-30.

Good prices and they buy more than other resellers however, I'll say that I came here a couple months after they opened and it took about 20 minutes to be seen. Even though there was no line and I had an appointment. There was one lady buying but taking a very long time. Eventually, another girl (cashier) asked the buyer if she could take me and she reluctantly said yes. I think she was just newly trained to purchase but they need more people to be able to do this

Allison was helpful with an issue that I had & handled it with professionalism. Great customer service.

Fine selection of things, slow on a Sunday. Just really felt uncomfortable by the security guy following me around in a very empty store. Very aggressive.

I had a great experience with this location. I was looking to sell some of my clothes and the buyer was super friendly and knowledgeable. The buyer has a great eye, and she appreciated one of a kind finds and some of my Y2K stuff. I felt like I got a great deal. The store itself is bright and well maintained. They have some really good stuff, esp in the ladies section. Do yourself a favor and sign up on the waitlist through the app if you plan to sell. It can get pretty busy here.

Love this store very much :) Came in the other day and the manager was super helpful and sweet! Everyone here was attentive and friendly, they also have such a cool selection of items you don't really see a lot of places. Definitely telling my friends about this spot !