Nina B.
Yelp
As a resident of this neighborhood for more than 15 years, I was excited for this establishment to open it doors!! When I finally got a chance to try them I was highly disappointed, the service was very unorganized, the faces of the employees shows me that they were NOT happy to be there :-( it would be amazing to feel positive energy and a welcoming face. First experience: I ordered a pastrami sandwich, I was taken back when I noticed two of the "cooks" going back and forth and looking up the recipe for the sandwich, they began to ask me if I wanted each ingredient which I DO ! Lol a pastrami sandwich is a one of a kind. Anywho after watching them struggle to begin making my sandwich, one of the cooks brings to my attention that they do not have rye bread I was on the verge of just walking out, we were 15 mins in and my sandwich hasn't even begun being made. Trying to be understandable, Im pretty laid back and see things with an open mind, so I was taking a lot of things into consideration. Long story short there was Rye bread the cook just wasn't able to tell which bread was which, he got help and yay for my sandwich! It was HUGE, flavor not the best but not the worst. I was determined to try it again. so I gave it another try because hey it's a new business :) second time, unfortunately the service continues to be very unpleasant, very unwelcoming. This time I went with my sister and niece, my niece got the cubano and I again tried the pastrami. My pastrami was better than the first time I also didn't have anyone asking if I wanted pastrami in my pastrami sandwich lol. The tea super overpriced, I read herbal tea and my expectation was something unique but it was actually just regular tea bags that I have at home (bummer) my nieces cubano, I will just say that it needs a lot of work. It has an extra ingredient that a cubano doesn't usually have or at least it taste like something I have never tasted in my cubano, didn't taste like pork or any flavor at all but I know there is hope ! Hopefully you guys perfect that recipe. Third time, I tried going on other days but you close on Sundays which is horrible because that is the most perfect day to make money NO ONE wants to cook. Anyways I ordered a sausage egg and cheese on a croissant. Wait time was too long for the amount of people waiting, when the woman called me up she's touching my sandwich appearing confused and she states to me " this isnt in a croissant you want me to tell them to make you another one?" ....... that's all...I sorta just wanted my money back and wanted out but instead I said no I am hungry, took the sandwich ate half but really not the best tasting, spent 10 dollars and the only thing I enjoyed was my Kambucha didn't even get a sorry from the lady. I think this is an extremely beautiful establishment!!! I love the feel it's going for BUT I think the owner needs to work on better service, it's over priced, it should match the food and specially the service, a better menu. This neighborhood consist of a lot of Latinos as well as Caucasian, let's mix it up ! Brain storm on a better menu, stand out from the rest. I would love to make this my spot it's just across from my home here on Madison Ave but I'd love see IMPROVEMENT. Sincerely what the real neighborhood is thinking. Xoxo