Crown Metropol Melbourne

This is our 1st time here. The rooms are very good. The bed is huge and very comfortable. The air con is set to a perfect temperature. The shower is very good. The general furnishings are in good condition. The small fridge is so packed with mini-bar items there is no room for anything we wanted to keep cool. The min-bar prices are excessive. The block out blinds keep the room dark after the sun is up.

Very good hotel but we had an issue locating the main entrance upon arrival, so we alighted at the basement carpark near the casino. Very cozy environment and very functionable. The view was stunning. The beds are comfortable but a bit high for my mum as she is not so tall. We asked for an additional chair as there were 4 of us but only 1 chair, which never arrived. It would also be good if the shower head had not been fixed as the water was too cold when turned on.

⭐️⭐️⭐️⭐️⭐️ 5/5 – Exceptional Experience at Crown Metropol From the moment we arrived at Crown Metropol, the experience was nothing short of incredible. The staff were warm, professional, and went above and beyond to ensure our stay was seamless and enjoyable. The room was spacious, modern, and impeccably clean, with stunning views and thoughtful touches that made it feel truly luxurious. The beds were extremely comfortable, and the amenities were everything you’d expect from a high-end hotel — and more. One of the highlights was the pool area — absolutely breathtaking and perfect for both relaxation and family time. The restaurants and in-room dining options were top-tier, offering a range of delicious meals and cocktails. Every detail, from check-in to check-out, was handled with care and efficiency. Crown Metropol is not just a place to stay, it’s a full experience. I wouldn’t hesitate to return and highly recommend it to anyone looking for a memorable, high-quality escape. Thank you, Crown Metropol, for making our stay so special

Where do I start, the service of a five star is non existent to say the least - It is an absolutely disappointing experience for such a big brand - the front desk is nice and welcoming and that’s probably as far as the 5 star service you could get - after I checked in about 2 hours, cleaning staff barging into the room without a bell and ask if the room needs cleaning - before checking out, given the tight schedule I ask particularly for the service staff to check the minibar(which I know I didn’t touch) to make sure the bills are right - then two days later I got billed for a range of weird snacks - putting in the luggage with my coat in a bag tied to it, didn’t know that was the last time I will see my coat - as it got misplaced although it was given as one item - I asked for express mail at around 2pm and I was told - it’s a Friday we cannot guarantee- I understand people are busy, but I was told I will get my coat with my personal belongings in the pocket by this week and will be informed with the tracking number and I am still waiting - when I called back to check re the bill mix up, I was told they couldn’t find me for about 3 times even they had my details - there are taxi in the crown side lined up refusing to use meter and asking for ridiculous prices I wouldn’t recommend anyone to stay here

Worst hotel Ive been to in years. 3pm check in and the line up was going to outside car park. 4-5 unused terminals and took 35-40 minutes waiting to check in. 2 x room cards not activated properly and had to wait again. Check out was same disaster. I asked for 2 extra pillows as only one provided for each guest, front desk said that the hotel had NO extra pillows. Wow. Then at Mr Hive the Crown points system had broken down and purchases there did not count.asked if it was a special occasion? I said yes, double birthdays 4 days apart. No extra goodies. Also the safe in the wardrobe cupboard did not work. Money is the name of the game at Crown but if you’re looking for service you may be bitterly disappointed. G

Bad experience at this motel. The room is old and dated, and there is no complimentary water provided. I asked for water and a high chair and then was told I could I only use minibar paid water and I should just drink from the tap. I would like to see the hotel staff take water from the toilet tap and give it to your infant. The toilet grout is aged and dark coloured. The swimming pool had a great view but was packed and smaller than expected - I do understand school holidays just started. Stayed here for a few nights after trying out crown towers as well. I am a platinum card member as well - told the staff this when I went to use valet and the valet staff said don’t worry the front desk will sort me out. In the end front desk said I had to pay for valet and it’s my fault if I don’t read the fine print. I didn’t argue while checking out as my infant was crying. Paid the 140 for 2 nights- worse thing was with valet they didn’t charge my car either of the nights when I asked them to and one time had a mix up with the ticket meaning I waited 20min for the valet and it wasn’t there. Location was good with the crown stretch and from the outside crown is a nice area with lots of shops. However overall this was a terrible experience that soured the trip. I will definitely not stay here again.

Crown Metro was reasonable value. The pool and gym were great. Location was also good, places to eat and accessible enough to landmark locations. However more attention to cleaning is required. I found hand prints remaining on the art work and sliding bathroom doors. Also mould in the shower, for the Crown brand I expected better. Also when I walked past a cleaning staff member and caught them 3 times just standing there doomscrolling on their phone.

Our stay was awesome! The rooms in Metropol are a good size with desk and lounge an added bonus. 2 letdowns, our room wasn’t restocked - no milk and already opened/used items in the bathroom and obviously the room wasn’t cleaned well with hair on the bathroom floor and a cork next to the front door. Breakfast was fantastic and a great start to the day. Valet parking an added bonus. Pool is beautiful but always too crowded! Location is fantastic for a staycation.

Highly recommended! Sits near the south bank area. Easy walk to the attractions. Check in was easy. The rooms are on point. The valet parking doesn't take 45 minutes to retrieve your car. The lifts are quick, the housekeeping is great. I had a corner room overlooking the city of Melbourne out of one window, and a water view out of the other. Price matches the amenities. Highly recommended!

I love the hotel but just wished that they had to double beds in separate rooms instead of together.

It is a bit overpriced, but had Very nice, spacious room. bartenders at the skybar were young and clueless however.

We were booked here by our travel service and she made a great choice for us. The service was excellent. We were able to check in mid morning which was very helpful. The room was clean and spacious. WiFi was good. This hotel is part of a complex of several "Crown" hotels centered around a casino. Downstairs near the casino is a food court with good selection and reasonable prices. The Crown is located near the Yarra River which has endless dining options. It is also a short walk across the river to the Central Business District. Enjoy.

Stayed here 4 nights with my husband in December to see a music festival. Good points: Very polite and friendly staff. Room very quiet, spacious and fresh. Excellent food/room service. Great Location. Walking distance to dfo without being in the hustle and bustle of the cbd. The pool on level 27 was refreshing and the rooftop bar had a great ambience. Not so good points The shower head could do with a little bit more pressure. The several switches to the several different lights got a bit confusing. The pool area got a bit loud at times with all the screaming kids.Would love if there were "no kids allowed" pool times to be able to enjoy in peace.

I liked the size and style of the Metropole; but I do find its price a little hard to justify outside of special occasions especially as other high end hotels open up. The staff at check in were good, the elevator and layout of the corridors, fitness centre, day spa, etc suffers due to the building age and changes over the years. The overall atmosphere of the lobby is confused since it shares this with the casino / restaurants; blessing and curse, entertainment at your door; but no quite spaces to chill out.

I'm a sucker for high thread count sheets, bottles of champagne in ice buckets, glitzy elevators and miniature toiletry kits. Forget birthday gifts, if you want to impress me just book me in to a fancy-pants hotel room with a fully stocked mini bar and a bed topped with more pillows than a human could ever require and I'll be your BFF. Crown Metropol is a modern hotel with interesting room design and nice touches throughout. Service is efficient and accommodating (I was given a room upgrade when mentioned I was there for a special occasion) and the check out is the easiest I've ever experienced - fill in a check out slip and put it in the mail box at reception with your room key. You're out and starting your day while the rest of the hotel dwelling world is stuck in a a check-out line for 20 minutes. Win! Venture up to "28" - their bar with fantastic views over the city before heading out to dinner in the nearby CBD or even closer Crown complex. Or order room service, pop your iPod on the docking station, crack open some champagne and enjoy a night in.

My partner and I booked a night here to enjoy a long weekend. We waited over 30 minutes to check-in. Once we made it through, the line was twice as long behind as it was when we arrived. I understand it is busy, but when there were multiple unmanned desks, and the staff that were there seemed to disappear out the back or spend time on the phone, it is a very poor look. This is a premium hotel and should be staffed accordingly. The valet/bell staff were run ragged and it was hectic out the front too. Once in our room we noticed the coffee table was grimy and covered in drink rings. The phone on the desk didn't work, and neither did the iron. In isolation you could forgive (though for $300 a night, maybe not!) but all together we were not impressed. I had wanted to mention these things upon check out but the queue was ridiculous then too, so we did the express key drop check out. They also have over charged me. Twice. I have placed numerous calls to their income audit dept. You can only leave a message that they do not return. I have now, 4 days later received a response to an email. They, without apology, refunded one of the double charges, but not the second. So the battle continues. You don't expect these issues in an airport Ibis let alone one of Melbourne's premium hotels. I also don't believe in writing nasty reviews without first talking to staff but I have sent an email, called and left a message and filled out their customer survey. No response. We'll be in no hurry to return.

My work put me up at the Crown Metropol, and I must say I was pretty pleased with the room. Loved the shower, loved the couch by the window, loved the TV inputs by the desk. Only thing this hotel was really missing for me was outlets closer to the bed to charge your phone.

Crown Metropol finally brings a touch of modern to Crown's awesome Hotel options. If you have stayed at Towers which is rated as oen of the world's best be prepared for something quite different. Metropol like Towers is connected to Crown which means you have easy access to the Casino without having to step a foot outside. The interior of the hotel room was fantastic, and facilities world class. I stayed here with my wife and was able to take two guests in to the pool with us. The Pool is a must at Crown Metropol it is on Level 27 ( I think?!) and looks over the whole of Melbourne city. You will definitely feel like a rockstar swimming in this pool. The only reason this hotel misses out on 5 stars is bad room service, being form Mr. Hive I expected more but received less than satisfactory breakfast.

Can't say too many negative things about this place. The room was beautiful and the staff (particularly the guy who helped organise valet and taxis) were super nice. The check in guy was great a well. Our company travel agent booked me a govt. rate even though Im not a govt. employee and there were no issues- he quickly fixed the booking without any drama. Stayed 2 nights for business an the only things I would change are: 1. Add a bathtub! On work trips after long days I really love a nice bath. I'd probably give it 5 stars with a bath. 2. Clean the mold out of the shower. There wasn't much but enough to notice. 3. Get nicer towels. Mine felt like they were about 5 years old. The hand towels were ok. Bed and pillows were comfy. Nice big desk for me to work on. Would definitely stay here again... especially if work is paying.

No porter service. Standard rooms are nice with cable tv. But no tubs in bathroom. If you like spending time in the Crown complex this hotel is gd for you. Plenty of restaurants in the complex n there is no need to go outdoors. There is a foodcourt if you want a lower cost meal.

Already this hotel is tired. Lines as still out the door as mentioned in a previous review and I truly believe Mr Hive is the only reason this hotel still has a 4 star rating (it's nowhere near it). Our room was exactly the same as two years ago, the exhaust fan didn't work (considering the toilet is in the bathroom that's ridiculous), there was a panel missing from our ceiling in the wardrobe and when we queried the cleaners they couldn't understand English. By far Mr Hive is still MAGNIFICENT. Melbourne is a regular thing for us so we had room service 3 nights in a row and from the moment they pick up the phone to the order being on time, every time, in room dining was exceptional. The day spa has also closed down and I think that is very telling that clientele has well and truly changed. Will be the Towers from now on, if the Crown at all.

Hotel is lively and highly convenient. Rooms large and modern and there is access to all types of bars and restaurants. Breakfast was a huge disappointment. Unless you want the full buffet don't expect service of any kind. From anyone. The staff don't understand that some guests want a la carte. Finally after getting over this phenomenon i was able to order simple poached eggs & avocado. Apparently a novelty. Arrived in separate plates?? Really. And on plain thin sliced bread not the usual sourdough, quinoa, mock paleo, hipster trendy bread. Coffee was ages and then begging for sweeteners. Surprised by the lack of finish and professionalism at this hotel group.

I've stayed at this hotel twice now and pretty happy when I know I am coming here. Nice hotel, very modern hotel itself and rooms the same. Room service is quick and the meals of good size and quality. Great location adjacent to Crown casino and in a nice area of Melbourne. Good hotel, look forward to my next visit here

Just for the views alone this is worth all the hard earned cash we throw at it once or twice a year for celebrations anniversaries etc.

It's a hotel with beautiful modern Roomster. The service is just rally poor . I feel like they don't really care for customer . Spa is beautiful but also find people unfriendly . Hotel has great potential if they try harder . Also to go eat in the hotel isn't so easy. It's own restaurant is closed on Sunday and Monday's which shouldn't be in 5 star hotel. To go eat you then have to walk to the water front

Stayed here on our wedding night and the rooms have been refurbished and are gorgeous. Great buffet breakfast which was the perfect recovery.

Metropol is hands-down my favorite place to stay in Melbourne. Service, friendliness, room service, pool, spa etc all world class. I gave 5 stars because whenever there has been an issue with my room or booking (very rare), they always appease the situation very quickly and offer some sort of compensation on their end. All us customers want is acknowledgement if an error occurs.,

What can I say it's perfect. Amazing views, fantastic pool and spa, lovely hotel workers and nice modern and well designed rooms. It's located in a perfect place and even on a rainy there are plenty of things to do within the complex it's self. 100% coming back and I would recommend it to others.