Crown Metropol Melbourne

Having been to this hotel many times we know what to expect . This particular visit was a little different.|When we arrived to check in , there was a huge line and it took an about 45 minutes to reach the front and check in. The staff did the best they could but obviously needed double the amount on at that time . It was the long weekend so you would think that this would have been pre empted . |We did also notice that the rooms are becoming a little tired and things like the carpet wasn’t super clean looking and the same with the bathroom . This wasn’t because it hadn’t been cleaned but because the rooms are getting older . You also bow need to phone down for amenities such as toothbrushes etc as they aren’t just in the room. |These minor things aside , we do love Metropol as it’s very family friendly, has the best pool in the city and great room service . Staff are always friendly too.

We stayed at Crown Metropol for two nights and had a great experience. The hotel is modern and stylish, with clean, spacious rooms and comfy beds. The city views were a nice bonus. The pool and gym were well-maintained, and the location was perfect, with plenty of dining and entertainment nearby. The staff were friendly and made everything easy. The only downside was that there were no dental kits in the room, which we had to request separately. Overall, we really enjoyed our stay and would definitely consider coming back!

We just got back from a great mini staycation at Crown Metropol with the kids during the holidays, and it was such a fantastic experience! I travel a lot for work and stay in plenty of hotels, but the customer service here really stood out. The staff were super friendly and always went out of their way to help, especially when it came to making sure the kids were happy. Check-in was really easy and hassle-free. It does get a bit busy at peak times, but we planned around that, and it was no problem. The pool was a big hit with the kids! I loved that they had a lifeguard on duty—it’s not something you see at many hotels. We found the best time to go was mid-morning to early afternoon when it was quieter. The food was also a highlight. The restaurants in the hotel and around the Crown complex were all fantastic, and they were great about accommodating food allergies, which made things so much easier for us. All in all, it was a fantastic stay, and we can’t wait to come back again. Highly recommend it for a fun and relaxing family getaway!

We stayed in Metropol Melbourne many times. The hotel was good before but receptionists always were busy and not friendly. I don’t recommend to stay in this hotel because it’s overpriced, not 5 stars anymore. The problem is swimming pool. The windows at the pool are so dirty that you can’t see very well through that. No good view! Also the swimming pool is too small for many screaming kids. It’s very annoying , no adults hours. Open hours are only from 9 AM to 7 PM. I would give this hotel zero stars but we love 28 Skybar Lounge so much. This bar is still 5 stars.

I stayed at this hotel and was quite disappointed with the lack of basic amenities. They provided only two small bottles of water for the entire stay and did not replenish them. Additionally, there were no dental kits, toiletries, or other standard items you’d expect at this level of accommodation. While I appreciate efforts to go green, there needs to be a balance between sustainability and guest comfort. Basic provisions are essential, and their absence detracts from the overall experience.

This was an utter disappointment. I have been coming every christmas for 4 years now. It became a family tradition to stay at Crown Metropol over Christmas and New Years, but this year that tradition ended. They have stripped the accommodation package of everything extra that made it worth being here. They do not do house keeping for your room by default anymore; it takes 3 days to get your bed made; the pool hours have been reduced; there is no adult time for the pool; the pool closing hours don't allow us to watch the sunset as it previously did. On top of that the wait time at arrival was in excess of 1.5 hours, absolutely rediculous. Parking is no longer complimentary or included in the package. They then try to upsell to you to pay $84 per day for parking. It took 3.5 hours for house keeping to equip our room as it should've been when we arrived. It seriously felt like we were just another transaction for the hotel this year, where as previously it felt like the Metropol was our christmas home. It has become an absolute joke now and I am pretty sure we won't be coming back. I can't recommend this hotel for anyone as a result of the hotels poor management decisions. It is not worth the wait, the money or the effort to stay here.

Swimming pool is much smaller than the picture shows and always crowded with kids. Charged me mini bar alcohol which I didn’t consume at all. I Rang and emailed for refund, but no response. Really disappointed. Not a pleasant 5 star hotel experience.

Absolutely bad service. Poor quality. It took more than 2 hours hours for us to get an extra blanket. Towels had holes in them. Room was not cleaned ... only bed was made. Used coffee mugs remained in the room unwashed. Pillows had stains. The toiletries and towels were not replaced although we had the clean room switch on. They don't even give u a bottle of water for the room. Will definitely not recommend or use Crown again. Not worth it. Actually customer our holiday short. Definitely not 5 star in my opinion.

Highly recommended! Sits near the south bank area. Easy walk to the attractions. Check in was easy. The rooms are on point. The valet parking doesn't take 45 minutes to retrieve your car. The lifts are quick, the housekeeping is great. I had a corner room overlooking the city of Melbourne out of one window, and a water view out of the other. Price matches the amenities. Highly recommended!

I love the hotel but just wished that they had to double beds in separate rooms instead of together.

It is a bit overpriced, but had Very nice, spacious room. bartenders at the skybar were young and clueless however.

We were booked here by our travel service and she made a great choice for us. The service was excellent. We were able to check in mid morning which was very helpful. The room was clean and spacious. WiFi was good. This hotel is part of a complex of several "Crown" hotels centered around a casino. Downstairs near the casino is a food court with good selection and reasonable prices. The Crown is located near the Yarra River which has endless dining options. It is also a short walk across the river to the Central Business District. Enjoy.

Stayed here 4 nights with my husband in December to see a music festival. Good points: Very polite and friendly staff. Room very quiet, spacious and fresh. Excellent food/room service. Great Location. Walking distance to dfo without being in the hustle and bustle of the cbd. The pool on level 27 was refreshing and the rooftop bar had a great ambience. Not so good points The shower head could do with a little bit more pressure. The several switches to the several different lights got a bit confusing. The pool area got a bit loud at times with all the screaming kids.Would love if there were "no kids allowed" pool times to be able to enjoy in peace.

I liked the size and style of the Metropole; but I do find its price a little hard to justify outside of special occasions especially as other high end hotels open up. The staff at check in were good, the elevator and layout of the corridors, fitness centre, day spa, etc suffers due to the building age and changes over the years. The overall atmosphere of the lobby is confused since it shares this with the casino / restaurants; blessing and curse, entertainment at your door; but no quite spaces to chill out.

I'm a sucker for high thread count sheets, bottles of champagne in ice buckets, glitzy elevators and miniature toiletry kits. Forget birthday gifts, if you want to impress me just book me in to a fancy-pants hotel room with a fully stocked mini bar and a bed topped with more pillows than a human could ever require and I'll be your BFF. Crown Metropol is a modern hotel with interesting room design and nice touches throughout. Service is efficient and accommodating (I was given a room upgrade when mentioned I was there for a special occasion) and the check out is the easiest I've ever experienced - fill in a check out slip and put it in the mail box at reception with your room key. You're out and starting your day while the rest of the hotel dwelling world is stuck in a a check-out line for 20 minutes. Win! Venture up to "28" - their bar with fantastic views over the city before heading out to dinner in the nearby CBD or even closer Crown complex. Or order room service, pop your iPod on the docking station, crack open some champagne and enjoy a night in.

My partner and I booked a night here to enjoy a long weekend. We waited over 30 minutes to check-in. Once we made it through, the line was twice as long behind as it was when we arrived. I understand it is busy, but when there were multiple unmanned desks, and the staff that were there seemed to disappear out the back or spend time on the phone, it is a very poor look. This is a premium hotel and should be staffed accordingly. The valet/bell staff were run ragged and it was hectic out the front too. Once in our room we noticed the coffee table was grimy and covered in drink rings. The phone on the desk didn't work, and neither did the iron. In isolation you could forgive (though for $300 a night, maybe not!) but all together we were not impressed. I had wanted to mention these things upon check out but the queue was ridiculous then too, so we did the express key drop check out. They also have over charged me. Twice. I have placed numerous calls to their income audit dept. You can only leave a message that they do not return. I have now, 4 days later received a response to an email. They, without apology, refunded one of the double charges, but not the second. So the battle continues. You don't expect these issues in an airport Ibis let alone one of Melbourne's premium hotels. I also don't believe in writing nasty reviews without first talking to staff but I have sent an email, called and left a message and filled out their customer survey. No response. We'll be in no hurry to return.

My work put me up at the Crown Metropol, and I must say I was pretty pleased with the room. Loved the shower, loved the couch by the window, loved the TV inputs by the desk. Only thing this hotel was really missing for me was outlets closer to the bed to charge your phone.

Crown Metropol finally brings a touch of modern to Crown's awesome Hotel options. If you have stayed at Towers which is rated as oen of the world's best be prepared for something quite different. Metropol like Towers is connected to Crown which means you have easy access to the Casino without having to step a foot outside. The interior of the hotel room was fantastic, and facilities world class. I stayed here with my wife and was able to take two guests in to the pool with us. The Pool is a must at Crown Metropol it is on Level 27 ( I think?!) and looks over the whole of Melbourne city. You will definitely feel like a rockstar swimming in this pool. The only reason this hotel misses out on 5 stars is bad room service, being form Mr. Hive I expected more but received less than satisfactory breakfast.

Can't say too many negative things about this place. The room was beautiful and the staff (particularly the guy who helped organise valet and taxis) were super nice. The check in guy was great a well. Our company travel agent booked me a govt. rate even though Im not a govt. employee and there were no issues- he quickly fixed the booking without any drama. Stayed 2 nights for business an the only things I would change are: 1. Add a bathtub! On work trips after long days I really love a nice bath. I'd probably give it 5 stars with a bath. 2. Clean the mold out of the shower. There wasn't much but enough to notice. 3. Get nicer towels. Mine felt like they were about 5 years old. The hand towels were ok. Bed and pillows were comfy. Nice big desk for me to work on. Would definitely stay here again... especially if work is paying.

No porter service. Standard rooms are nice with cable tv. But no tubs in bathroom. If you like spending time in the Crown complex this hotel is gd for you. Plenty of restaurants in the complex n there is no need to go outdoors. There is a foodcourt if you want a lower cost meal.

Already this hotel is tired. Lines as still out the door as mentioned in a previous review and I truly believe Mr Hive is the only reason this hotel still has a 4 star rating (it's nowhere near it). Our room was exactly the same as two years ago, the exhaust fan didn't work (considering the toilet is in the bathroom that's ridiculous), there was a panel missing from our ceiling in the wardrobe and when we queried the cleaners they couldn't understand English. By far Mr Hive is still MAGNIFICENT. Melbourne is a regular thing for us so we had room service 3 nights in a row and from the moment they pick up the phone to the order being on time, every time, in room dining was exceptional. The day spa has also closed down and I think that is very telling that clientele has well and truly changed. Will be the Towers from now on, if the Crown at all.

Hotel is lively and highly convenient. Rooms large and modern and there is access to all types of bars and restaurants. Breakfast was a huge disappointment. Unless you want the full buffet don't expect service of any kind. From anyone. The staff don't understand that some guests want a la carte. Finally after getting over this phenomenon i was able to order simple poached eggs & avocado. Apparently a novelty. Arrived in separate plates?? Really. And on plain thin sliced bread not the usual sourdough, quinoa, mock paleo, hipster trendy bread. Coffee was ages and then begging for sweeteners. Surprised by the lack of finish and professionalism at this hotel group.

I've stayed at this hotel twice now and pretty happy when I know I am coming here. Nice hotel, very modern hotel itself and rooms the same. Room service is quick and the meals of good size and quality. Great location adjacent to Crown casino and in a nice area of Melbourne. Good hotel, look forward to my next visit here

Just for the views alone this is worth all the hard earned cash we throw at it once or twice a year for celebrations anniversaries etc.

It's a hotel with beautiful modern Roomster. The service is just rally poor . I feel like they don't really care for customer . Spa is beautiful but also find people unfriendly . Hotel has great potential if they try harder . Also to go eat in the hotel isn't so easy. It's own restaurant is closed on Sunday and Monday's which shouldn't be in 5 star hotel. To go eat you then have to walk to the water front

Stayed here on our wedding night and the rooms have been refurbished and are gorgeous. Great buffet breakfast which was the perfect recovery.

Metropol is hands-down my favorite place to stay in Melbourne. Service, friendliness, room service, pool, spa etc all world class. I gave 5 stars because whenever there has been an issue with my room or booking (very rare), they always appease the situation very quickly and offer some sort of compensation on their end. All us customers want is acknowledgement if an error occurs.,

What can I say it's perfect. Amazing views, fantastic pool and spa, lovely hotel workers and nice modern and well designed rooms. It's located in a perfect place and even on a rainy there are plenty of things to do within the complex it's self. 100% coming back and I would recommend it to others.