Crown Promenade Perth

Great location with plenty of food and drink options nearby. The room was spacious, spotless, and well equipped. As some people have mentioned, there were not many tea bags and instant coffee, but that did not bother us. We requested extra tea bags and milk, and they were delivered to the room in minutes. All the staff we dealt with were friendly and helpful. There are also plenty of parking options available — valet, paid, or free. Room service was quick and had something for everyone. Would definitely stay again!

Good rooms. Quiet, cool an dark enough. Bed very comfortable. Huge set up with Casino and several restaurants. Merrywell restaurant, quickly and friendly served delicious food. Breakfast, nice but Coffee was like tea. Good coffee available but extra pay.

This was not a great trip - we wouldn’t stay at the Promenade again. The Crown venue is great, but our hotel experience was very disappointing. The check-in process took too long, with only two staff on shift. Once in our room, we discovered that the air conditioning didn’t work properly and we were very hot which made sleeping difficult. The toilet and TV were both broken. We ordered room service one evening but, for some reason, there was a problem when we first called. They said they’d call us back but didn’t. We had to call them 20 minutes later when we heard nothing. The food was lovely though. The coffee/tea facilities weren’t replenished each day either, which was a shame. Overall, we were disappointed with our stay.

This was not a great stay. The air conditioning in the room didn’t seem to be working properly so we were very hot and it made sleeping difficult. The TV in the room wasn’t working either. The coffee/tea facilities weren’t replenished daily and the toilet was broken. We tried to order room service but for some reason they couldn’t take our order and said they’d call back. They didn’t. We had to call again. Granted, the food was lovely though. The Crown venue is great but our stay at The Promenade was pretty disappointing.

Pros: Great location, everything you need is close by. The room was very spacious and full of natural light. There was a good variety of items in the minibar, along with complimentary coffee and tea. Cons: I was disappointed with the front desk service — to put it mildly, it was below average. The woman who checked us in looked and acted like she hated her job. She just handed us the key without any information, while at the next desk I could hear a man warmly explaining all the hotel facilities and upcoming events to other guests. It was also hard to sleep due to noise and aircon not working properly (it was really hot at night) I could hear doors slamming in the hallway all night, which woke me up several times. Better soundproofing would make a big difference.

We our regular stay cay visitors at the Crown Promenade and would like to acknowledge the amazing customer service we received from Shivani and Mohamed when we checked in. They were so friendly, warm and generous in meeting our requests for a particular room. This is the second time Mohamed has gone above and beyond to make sure we were comfortable. Thank you for the exceptional service ⭐️⭐️⭐️⭐️⭐️

We went to this hotel for my birthday and to be fair the room was fine it is the cheaper of the three hotels there, also they gave us a free bottle of wine for the special birthday which was nice. |The staff were friendly and professional, we had lunch at the Atrium prior to booking in, after that we went off to book in. |We checked the TV with all the information and went for a walk around the Casino and back to our room no dinner as we were full from lunch and thought we would have a sandwich later brought to our room the info said there was room service. The information lied we tried to get some room service but it was impossible and this is why I have marked them down, the info service said it was available however when we called to order it no one knew anything about it so dont think you can have Room Service, we did not book breakfast in advance as we thought that Market and Co downstairs would be open for breakfast but no it was shut very dissapointing so we left early.

Empty room with no vanity kits, bare room with towels. No servicing of the rooms for 3 days. Sustainability is a good excuse to not make rooms or make the bed without changing sheets. I have always stayed at this hotel when I travel but will not be on my next visit.