Ao Timmerman
Google
I recently had a comfortable three-night stay at the hotel (from 6th June 2024). However, there were a few aspects of the check-in and check-out process that could be improved.
Upon arrival past 11:00 am, I was informed that my originally booked room wasn't ready yet. While I appreciate the effort to accommodate me with another room, it appeared to be a King Bed Standard room, which differed significantly from the Premium room I had upgraded to (including a layout that didn't match the website photo).
I returned to the front desk to clarify this discrepancy. While the receptionist explained variations in Premium room layouts, I was then informed that my original Premium room was finally available. This back-and-forth, particularly with heavy luggage in tow, caused some frustration.
During check-out, I received an email invoice with an additional charge for "Guest Communication Long Distance," which puzzled me as I hadn't used the in-room phone during my stay. The receptionist promptly addressed this issue upon my email inquiry.
Overall, my stay was pleasant, but streamlining the check-in process and ensuring room allocation accuracy (or updating your website photo) would significantly enhance the guest experience.