Crowne Plaza Adelaide by IHG

We had a lovely stay at Crowne Plaza Adelaide. The staff were professional, friendly, and always ready to help. Samuel in particular went above and beyond to accommodate our request, his genuine care and attention really stood out. The room was clean, comfortable, and had a great view of the city. The breakfast selection was also impressive, with plenty of fresh options to choose from. However, I was told that if I chose the premium option, we would be given a bigger room on a lower floor. But during our second booking, we were placed on the same floor with the same size room as the standard one we booked the first time. A bit disappointing, considering the upgrade expectation. The other reason I’m giving 4 stars instead of 5 is also because a few minor details could be improved, like quicker response time on room service. But overall, it was a great experience and I’d definitely stay here again.

🏨 Exceptional stay at Crowne Plaza Adelaide! 🌟 From the moment we arrived, the service was outstanding, friendly, efficient, and always with a smile. The rooms are modern, spacious, and spotless, with amazing views of the city. 🏙️ The rooftop pool and bar area are absolutely stunning, perfect for relaxing after a day exploring Adelaide. The breakfast buffet was delicious, with a great variety of fresh options. 🍳🥐 Overall, a top-notch experience that perfectly blends comfort, style, and warm hospitality. I’d definitely stay here again and recommend it to anyone visiting Adelaide! 🙌

Located a few minutes walk from the botanic gardens and less than ten minutes from Adelaide’s main shopping area, the Crown Plaza is a convenient location. Public areas and the guest rooms are maintained to a very high standard - you would guess the hotel was newly opened yet I understand it’s been open a few years already. Some more details… ||Checkin was friendly and informative. As an IHG Rewards member I was kindly upgraded from the Standard King to a King Premium City View. ||In terms of public areas, all - including reception - are on level 10. This makes them bright with city and hill views. There’s a bar, Japanese restaurant and small outdoor pool. ||The room was modern albeit minimalist - some artwork would have enlivened the otherwise bare walls. Sleep quality was good, both in terms of the mattress comfort (a tad firm) and room temperature. Housekeeping was to a very high standard. A minor criticism is unnecessarily resetting the room each day, including readjusting the shower nozzle and turning off the lamp at the wall, even though it was already off at the foot switch.||Room service was of good quality (the veggie lasangne was very tasty). I didnt dine in the restaurant but the menu looked good. | |In all, a very enjoyable stay. I’d definitely recommend the hotel for a city stay in Adelaide.

Travellers beware.... I tried to book online but when I went to complete the online booking there was an error. The website stated that my email address was invalid. I then called the number on the website and the lady offered to complete the booking directly with her. When she mentioned the higher rate, I questioned it as I am booking 4 rooms for 3 nights, so the extra makes a big difference. She checked and said she could see the cheaper rate but stated that I would need to book the higher rate and then claim the “best price guarantee” to make sure I got the same rate as what is offered on the website. I did ask why we couldn’t just process the rate that was on the website, but she insisted that the claim method was the only way so, reluctantly I did as she instructed. I received emails later that afternoon stating that I did not qualify to receive the best price guarantee. I asked to cancel booking but had to call the hotel directly to do so. I expected them to honour the website price as it was not a fault from my end, but they said the rates have since changed and there was "nothing they could do". So they missed out on a $5000 booking and associated expenses like food and drinks etc. and lost a customer for life. We have since booked accommodation at the Pullman instead. Well done Crowne Plaza...!!

I've been to this hotel's restaurant before, but this was my first time staying there. My room was on the Adelaide Hills side, so the view from the city to the hills was beautiful. The room's facilities and air conditioning were comfortable, and I had a very pleasant stay. The breakfast restaurant was bright, had a view of the city, and the food was delicious. Tony at the group check-in desk was also very helpful. I had some difficulty figuring out how to move the wardrobe mirror.|This has become one of my favourite hotels.

What can one say.Awesome hotel and staff. I Enjoyed my stay,2 nights, immensely. All the staff exceeded expectations. Breakfast is excellent and the views. Keep up your Great work team.

I enjoyed my stay at the Crowne Plaza in Adelaide. I was travelling for a work conference. ||The location is excellent. Walking distance to many attractions including the Botanical Gardens, Wine Centre, Randall Street and lots of cafes and restaurants - including Golden Boy (definitely call ahead for a reservation). ||I was initially allocated a 'cosy' standard room. As I was going to be there for a few days I requested a larger room (for which I was happy to pay extra per night) and it worked out well. ||The Japanese restaurant Kokomo was excellent. The staff were super friendly, food was delicious and service was prompt.||No complaints re room service. I was always surprised by how quick the delivery was...and it was DELICIOUS.||I had every intention of going for a swim but the weather turned so couldn't use the pool. It looked clean and inviting.||The reception / check in is on the 10th floor. It's the same floor as the restaurant, bar, pool and lovely little cosy nooks to enjoy a drink and soak in the views. There's also a generous work station which is handy if you don't feel like working in your room. ||The room was clean. Pillows were amazing and bed was comfortable. ||After what had been a challenging week (work wise), I appreciated the friendly welcome and excellent customer service. It lifted my spirits. ||I'm trying to think of faults or issues but I can't. I really enjoyed my experience and hope to come back soon.

Great location, the room is small but that's okay. The real standout was the hotel staff!! Big shout out to Lucy and Joey at Koomo and Tony at reception, you guys were amazing. Special thanks to Lucy for being incredibly helpful with my wife's dietary requests and made sure everything was spot on. I couldn't ask for better service here