Crowne Plaza Adelaide by IHG

We had a lovely stay at Crowne Plaza Adelaide. The staff were professional, friendly, and always ready to help. Samuel in particular went above and beyond to accommodate our request, his genuine care and attention really stood out. The room was clean, comfortable, and had a great view of the city. The breakfast selection was also impressive, with plenty of fresh options to choose from. However, I was told that if I chose the premium option, we would be given a bigger room on a lower floor. But during our second booking, we were placed on the same floor with the same size room as the standard one we booked the first time. A bit disappointing, considering the upgrade expectation. The other reason I’m giving 4 stars instead of 5 is also because a few minor details could be improved, like quicker response time on room service. But overall, it was a great experience and I’d definitely stay here again.

Enjoyed our stay here. Asked for a quiet room and got it. Paid Parking plentiful and easy. Central yet out of the way. Bathroom well appointed with great shower, beds super comfortable. Nice view. Rundle mall easy walk as is many shops restaurants and good pubs

🏨 Exceptional stay at Crowne Plaza Adelaide! 🌟 From the moment we arrived, the service was outstanding, friendly, efficient, and always with a smile. The rooms are modern, spacious, and spotless, with amazing views of the city. 🏙️ The rooftop pool and bar area are absolutely stunning, perfect for relaxing after a day exploring Adelaide. The breakfast buffet was delicious, with a great variety of fresh options. 🍳🥐 Overall, a top-notch experience that perfectly blends comfort, style, and warm hospitality. I’d definitely stay here again and recommend it to anyone visiting Adelaide! 🙌

Located a few minutes walk from the botanic gardens and less than ten minutes from Adelaide’s main shopping area, the Crown Plaza is a convenient location. Public areas and the guest rooms are maintained to a very high standard - you would guess the hotel was newly opened yet I understand it’s been open a few years already. Some more details… ||Checkin was friendly and informative. As an IHG Rewards member I was kindly upgraded from the Standard King to a King Premium City View. ||In terms of public areas, all - including reception - are on level 10. This makes them bright with city and hill views. There’s a bar, Japanese restaurant and small outdoor pool. ||The room was modern albeit minimalist - some artwork would have enlivened the otherwise bare walls. Sleep quality was good, both in terms of the mattress comfort (a tad firm) and room temperature. Housekeeping was to a very high standard. A minor criticism is unnecessarily resetting the room each day, including readjusting the shower nozzle and turning off the lamp at the wall, even though it was already off at the foot switch.||Room service was of good quality (the veggie lasangne was very tasty). I didnt dine in the restaurant but the menu looked good. | |In all, a very enjoyable stay. I’d definitely recommend the hotel for a city stay in Adelaide.

I booked my stay at the Crowne Plaza believing, based on the information listed on Booking.com and other sites, that the hotel offered on-site parking. This is completely misleading. There is NO hotel car park. Instead, guests are told to park in another building and pay an additional fee. Not only is the parking off-site, but the hotel charges, and if you need to take your car in and out more than once, you are charged even more (39$ every night). Meanwhile, the actual 24-hour parking rate at the same car park is only $16. The pricing is unjustifiable and feels deliberately deceptive. When I raised this issue with the front desk, the staff member, who introduced herself as the manager (Pumiudu, Puma), was extremely rude. There was no apology, no acknowledgment of their misleading information, and no effort to help, even though the problem was created by the hotel’s own false advertising. Overall, this experience was very disappointing. I would not recommend this hotel to anyone, especially those travelling with a car. Clear communication and respectful customer service are basic expectations, and unfortunately, Crowne Plaza failed on both.

Generally a good hotel with nice rooms and well located. Reception on 10th floor a bit of a pain though and queues often long for breakfast and then when you get in for the coffee machine. Need to start breakfast before 7am to alleviate these issues

I travel regularly for work and have always struggled to find a consistently good hotel — until I started staying exclusively at the Crowne Plaza in Adelaide and Mawson Lakes. I genuinely cannot fault it. The rooms are clean and modern, the staff are always polite and courteous, and if you’re an IHG member the added perks make the stay even better. Highly recommend staying here.

Travellers beware.... I tried to book online but when I went to complete the online booking there was an error. The website stated that my email address was invalid. I then called the number on the website and the lady offered to complete the booking directly with her. When she mentioned the higher rate, I questioned it as I am booking 4 rooms for 3 nights, so the extra makes a big difference. She checked and said she could see the cheaper rate but stated that I would need to book the higher rate and then claim the “best price guarantee” to make sure I got the same rate as what is offered on the website. I did ask why we couldn’t just process the rate that was on the website, but she insisted that the claim method was the only way so, reluctantly I did as she instructed. I received emails later that afternoon stating that I did not qualify to receive the best price guarantee. I asked to cancel booking but had to call the hotel directly to do so. I expected them to honour the website price as it was not a fault from my end, but they said the rates have since changed and there was "nothing they could do". So they missed out on a $5000 booking and associated expenses like food and drinks etc. and lost a customer for life. We have since booked accommodation at the Pullman instead. Well done Crowne Plaza...!!