Crowne Plaza Albuquerque by IHG

This was my first time at this location in which I spent a total of four nights here and every night stayed had always been better than the last! All services offered be it through guest services, house keeping and even dinning at the bar was wonderful. Every employee I’ve encountered always went above and beyond not only to provide detailed information but always willing to help with directing me on the many things I had been able to do while staying at this facility. I had a room with a balcony which was definitely a nice touch especially being on one of the higher floors which over looked the city itself which looks wonderful at night then during the day mountains Mountains which I enjoyed looking at! Breakfast served with more than enough promptly and the bar is where the magic happens with awesome service even if you’re just going to eat! The room was stunning as far as cleanliness with everything always in order. Definitely worth the stay to feel comfortable and relaxed even if it’s just a mini getaway. You’re not a distance from the mall and variety of eateries in the area which is a huge plus. Will definitely becoming back and I most definitely would recommend anyone to try this place first before venturing to the others in the area. Peace and quiet with a touch of fun. Thank you to all who help make Crowne Hotel pleasant and for making my stay worth while!!! See you soon.

Positive: The hotel has a classic style and is well maintained but the real stand out here is the staff. The friendly bartenders made the end of a long travel day relaxing and front desk manager ended the stay on a WOW note, truly customer service oriented! Negative: Although conveniently located off the freeway, it’s a bit of a sketchy area, not unlike other urban places we’ve been.

We recently stayed here with our little dog for eight days and would gladly do so again. The staff was friendly and accommodating - from Melissa and the front desk crew, the friendly security guard, the housekeepers and - most of all - the staff at the Stonestreet Grill where we had breakfast each morning. Tad and Ashley made our dining experiences there pure joy. The quality of the food - especially when Tad was cooking - was top notch. And Ashley always made sure there was a treat for our doggy, also. The reason why I have the hotel in general only four stars was because a lot of things were either broken (guest printer, elevator) or not available (no microwaves in rooms). But these minor inconveniences will not deter us from staying here again.

This is a great hotel, because of its team of staff. Everyone is always very helpful and accommodating. The hotel itself is a bit dated, but always clean. The balconies are what nightmares are made of for someone with a fear of heights...I appreciate them and do go out and enjoy the views. There is onsight overnight security that patrols the parking lot. (anyone who knows Albuquerque knows how important this is). The Bar staff is FABULOUS, and they do a great job. The kitchen does get backed up sometimes...but the meal is decent. They will do anything they can to accommodate you. I saw them go above and beyond for requests over and over again with grace and they followed through. Overall a good experience.

This place is decent. Plenty of free parking. Like if you have a trailer on your truck ect. Should be fine. Room was clean. Nice view to the west from 12th floor. Balcony was nice. Typical desert temps. Hot day cold nite. No hassles. No problems.easy off and on i-40 if passing through albuquerque. They had security patrol the parking lot all night also. They did tac on a extra 50$ damage deposit but got it back in i think 3 or 4 days. Id recommended this place.

We found what we believed to be a bedbug/lice in our room at 1:30. They changed our room on request but no follow up was done. Initial check in the lady was rude. She asked me if I had a question. Instead of greeting us. Then when we established we had a reservation proceeds to say “ you’re platinum what amenity do you want. Very dry, unfriendly, like we weren’t really wanted there. Hotel is definitely dated.

Good location and clean rooms. Very pet friendly which probably sucks for non pet owners. The staff were pleasant, polite, and helpful but I found the rooms more than a bit out of date. Would have loved hard floors over carpet, for sure.

Great hotel in Albuquerque. Although it wasn't the newest, it had been cleaned well. We stayed with a pet on the first floor and we really enjoyed the patio with chairs. We had a view of the pool as well as a sliding door as well. The shower pressure was great, and the chair was comfortable. Overall, it's a great but dated hotel.