Crowne Plaza Canberra by IHG

Stayed at Crowne Plaza Canberra and overall had a decent experience. The hotel is very clean (see video), including the room and common areas, which we appreciated. However, the hotel does feel a bit dated, particularly the bathroom — the shower and bathtub would benefit from an upgrade. The reception staff were friendly, polite, and professional, with smooth and efficient check-in and check-out. Breakfast was acceptable but had limited variety (see video). The location is a plus, right in the city and next to Holey Moley and the entertainment arcade, making it convenient for families with kids. Overall, a clean and well-located hotel, though showing its age in some areas.

My mother and I went to Canberra for a relaxing girls shopping trip with no solid plans and just wanting to enjoy the time and company. The warm greeting when we entered the Crowne was the start of a lovley stay. We were explained the features of the motel and inclusions in our stay. We found check in flawless, the room was found to be set up impeccably with 2 very comfortable beds, each with 4 pillows and lovley linen. There was an ample selection of drinks and snacks in the room mini bar for purchase. The bathroom was also fitted out with plenty of toiletries and had a bathtub which was great for relaxing after our shopping adventures! We will definitely be back as the combination of location, service and price was excellent. The breakfast buffet was a particular highlight featuring a specific coeliac bar which i found so kind to be included as I am coeliac. Overall perfect!

The hotel was very spacious, beautiful, and had a calm, relaxing atmosphere. From the moment we entered the lobby, we were welcomed by a lovely scent that created a warm and peaceful first impression. Our room was spotlessly clean, well maintained, and very comfortable.||The service throughout our stay was excellent, with friendly and attentive staff who made us feel well looked after. We truly enjoyed the dinner and the buffet breakfast, which offered a great variety of delicious options.||Thank you to the entire team for the wonderful service. We had a very enjoyable and memorable stay and would happily recommend this hotel to others.

Relatively nice place. Staff were very good and they are both well trained and know their jobs. Breakfast is worth it, quite the spread and they do have plenty of seating. Rooms okay but try and avoid getting one in the main atrium area due to noise. Parking easy and quick access to rooms.

Stayed here one night. I was advised that I had received an upgrade on my room by email, but when I got to the hotel at 1pm it still hadn't been cleaned yet so I took a regular room. It was OK - probably a bit tired and needed some updating but serviceable and the bed was comfortable. Be aware, the minibar items are VERY expensive - BYO snacks and drinks advised! The staff I dealt with were nice enough and polite. I would probably stay again if I returned to Canberra.

I’ve travelled to quite a lot of 5-star hotels and resorts with my family, and I must say the staff and service here at Crowne Plaza are excellent. I believe in the hotel business it’s the small things that make your stay memorable, and while the hotel itself is fairly standard, we had a number of interactions that made me and my family feel at home. Starting at reception with Marbi and Steven, they not only made our children feel welcome but also offered a late check-out as soon as I checked in. I politely declined because I didn’t think I needed it, but after a late night I went back and asked. Their response wasn’t “no” or “only a little later” – it was, “What time do you need a late check-out until?” The great service continued when I asked for a toothbrush because I’d forgotten mine. They were more than happy to help and made it feel like no issue at all. Finally, the next morning at breakfast we had such a warm greeting from the hostess Aishah, followed by a fantastic gentlemen who was waiting the tables (we never got his name!) who was so jolly and infectious that it was the perfect end to our stay. Thank you to the hotel team for turning a standard place into a truly great time.

Centrally located with canberra center just 5 minutes walking distance. The rooms are pretty standard. Bathroom could use a good clean and carpet a thorough vacuum. Beds and pillows are comfy. Breakfast buffet is ok with adequate selection. Bacon is cold, rice is overheated, selection of eggs and barista coffee is a bonus. Shed from the breakfast team is outstanding, the only team member during breakfast who is genuinely looking after guests. Jasmine at check in was very helpful and informative.

⭐️⭐️⭐️ Crowne Plaza Canberra – A Mixed Bag of Comfort and Quirks The Crowne Plaza Canberra offers a solid location advantage—just a pleasant 1 km stroll to the CBD—and the staff were consistently wonderful: friendly, accommodating, and genuinely eager to help. Their warmth was a highlight of our stay. However, the property itself shows signs of wear, and while I understand it’s slated for redevelopment, the pricing remains on par with other Crowne Plazas, which raises expectations. Dining was a letdown. Breakfast options were limited to a $40 buffet or room service with a $5 delivery fee. We opted for room service, only to receive lukewarm meals that barely passed muster. Dinner options nearby were scarce unless you were willing to venture at least a kilometre away—ironic, given the proximity to the casino. Room 551 had its quirks: shower controls were temperamental, with separate hot and cold taps that required a delicate dance to avoid freezing or scalding. Pressure was just adequate. Housekeeping removed used facecloths but didn’t replace them, prompting a call to the front desk. The bathroom lacked a sink plug, and the retractable clothesline over the tub had been removed—small things, but they added up. WiFi was mostly reliable, which was a relief. Overall, the stay was comfortable enough thanks to the staff and location, but the facilities and dining experience didn’t quite justify the price tag. With some attention to detail and the promised redevelopment, this property could shine again.

Nice hotel in downtown Canberra in easy walking distance to shopping and good restaurants. Rooms are nice, cleaned every day, nice TV, in room coffee and tea. Great service such as their gym, restaurant, lobby area, and excellent front counter service.

Just got to my room here. Apparently Gold status in Canberra gets you a barely adequate room. Apparently the staff believes I need a chair in the shower! Oh and the shelf for toiletries is a joke! Take a look at the closet. Its not large to hang a sport coat without hitting the back wall. No way to actually gang my business attire for the week. Good lord. Would have gotten 1 star except that the reception was warm and helpful.

The Crowne Plaza in the city center was a great choice for our stay in Canberra. Everything was within walking distance, great restaurants and shopping was a 5 minute walk. The room was clean and quiet. Bed was comfortable and bathrooms were nice. The breakfast was great every day. Really nice selection of fresh fruit and cooked foods.

The staff and room were okay but they charged astronomical prices for internet.

I like the Crowne Plaza. In a city where hotels are far too overpriced and you get very little for your travel allowance dollar, the service and comfort of the Crown Plaza makes a nice change. This is a comfortable travellers hotel with reasonable sized rooms, large and comfortable beds and pillows and good quality bedding. The bathrooms are a bit tired but have been spruced up a bit recently. I like the dressing gowns - so handy in the morning when you're getting ready. Like I said, this is a travellers hotel but the service is top notch and the staff are very pleasant. They have rooms overlooking the park so ask for one of them if you can. It's part of the Canberra Casino complex but I have never journeyed beyond the recption/foyer/lifts/room so can't comment on the other parts of the complex. I always try to stay here if I can as it's in the CBD and close to shops, amenities and public transport.

Traveling to Canberra a couple times a year from the States I've stayed a couple places. For Canberra this is my spot. Business travelers --this can't be beat. Yes, they are a chain and a large scale hotel so if you expect them to "fluff pillow" forget it... but it is a modern room close to all the sparse goings-on and night-life of Canberra. :) Breakie - (my OZ lingo for breakfast) Buffet and massive. Good stuff both for the health nut and fat kid inside you. Comes with coffee pulled from the coffee bar. * Hint - Book your room with the breakfast included - only $10 more a day and you'll pay more than that for coffee and a bickie (biscuit) anywhere else. - .5 : Internet SUCKS at this place...it is sufficient to do what you need to do but in this day and age to charge for internet AND then put a MB limit on it before you pay again every 24 hours. **HINT** go get a MIFI and a service plan. If you are in AU for more than 5 days it is much cheaper. Think $70 (and if your company is reimbursing you anyway....) **HACK** free wifi in the lobby or agree who's room you'll put it on --each room is allowed 5 devices** -.5 : Why are the cleaning people in the halls ALL F-ing day! I worked from the room one or two days and I didn't put the Do Not Disturb up... had LITERALLY - 5 people banging on my door. Housekeeping, minibar, soap, towels... what is this a union shop? They have one person for each task and they come at 1 hour intervals. What a cluster f*&k. Then they hang out in the halls all day. Gym is actually really good. Equipment is intended for real work outs (not the standard stair stepper and elliptical BS). you will get a mix of after work yuppies doing the trainer classes, out of shape middle aged folk who only work out at hotels, and stunning OZ-girls who obviously have been keeping up with their running and squats. (*STANDS* -- I salute you OZ fitness gals! Please continue to avoid the downfall of western asses... supersizing.) Sauna is ok - functional. Pool is small and I've only ever seen a manatee and a raisin out there...

A good hotel in the centre of Canberra. I always stay here as the location is good, and the hotel itself is comfortable. Breakfast is expensive ($24/$30) but if you have two people and add it to your booking at the time if reservation it's only $35 for two which isn't bad as long as you eat up! If there's only one of you, don't worry... Go for a walk for breakfast. Dobinson's around the corner is good. Rooms are getting a bit tired, but on the whole it's a good place to stay.

Ok, it's a hotel, it's clean functional. Breakfast and room serivce is way - and I mean -Wh-EY over priced.

This hotel is a good option in Canberra. If you can be bothered trying to find elsewhere to eat, it's not too far away - but if you can't the restaurant here, "RedSalt", is fine. I don't like how they will bring room service to my room without covers on though - open to the air along the hallways, ick. Anyway - the rooms are usually well appointed, but shelf space in bathrooms is often insufficient. Beds are comfortable, linen and towels are good, shower is good, gym is good and breakfast is good. Location is great if you're going to a conference at the National Convention Centre too.

Good hotel. Simply put. It's as to be expected for the price and location etc. but the staff were friendly and the room was clean and modern. I didn't pay for Internet so I can't tell you how much it cost. But I did sit on a nice balcony overlooking a park. My only complaint would be that they Didn't redo the bathrooms when they remodeled. Or maybe they part did them. So they look a little tired.

Slightly worn room. In the middle space between plainly functional and business-grade. Breakfast for $30? Forget that, I went down the road. Charging for internet? I hate that. And wait, I need to take a lift to the ground floor, then get out and get the other lift to get down to the parking garage? That's a bit annoying.

Very nice hotel that caters to the needs of every guest. My room included a free bottle of wine and a bag of chocolates.

Just checked in to the Crowne Plaza in Canberra and I have had the most amazing experience. I was greeted by almost all of the front house staff and received the most professional service. I was assisted initially by Samantha and then by Indigo. They were both very welcoming and inviting and provided all of the information necessary to make my stay enjoyable. Great customer service thus far and the room is excellent!

Had to work the weekend in Canberra. We had 2 rooms in the Crowne Plaza Canberra. A single room for me and a room with 2 double beds for my parents. The room with 2 beds was spacious and clean. Check in was quick and the wi-fi in the room was adequate for social media and emails. We had the buffet breakfast every morning. I was surprised they had chia seeds, dried fruits and other healthy foods. The omelette chef was also very obliging. There was a 24 hour gym which had not 1 but 2 rooms. The pool unfortunately was not adequately heated to use. On Sunday morning 29 May it was -4 degrees centigrade when I went to the gym to use the rowing machine and treadmill. There were plenty of apples around the lobby and reception for a healthy snack. We were able to get the red bus which had multiple sightseeing destinations 3 blocks away in front of the YHA Canberra. $30 per day for multiple stops at all the tourist attractions. Hotel staff were friendly and even brought toothpaste and electrical switch adapters for us to use in room. What we really appreciated with the cold weather was the in room hot chocolate. Certainly the place to stay in central Canberra if you are on a working weekend with your family. With the up coming elections we also managed to shake hands with a minister out campaigning in Canberra at the old parliament house. Hotel is next to the national convention centre. If you use the short cut from the hotel you can even drop by the casino.