"Smack in the center of Miraflores, the Crowne Plaza opened in 2007, adding a floor to the building as it transitioned from a Holiday Inn Select to meet the growing needs of business travelers arriving in Lima. It underwent a major renovation in 2013, adding Italian marble everywhere it could in a move to keep it on par with newer competition. It’s an oasis of calm, tranquility, and comfort in an otherwise chaotic city, and the contemporary design is meant to bring a touch of home for the mostly international travelers who stay here. A three-level glass atrium in the lobby anchors the property, which rises 15 floors above one of the most active areas of Lima’s liveliest neighborhoods. With executive floors, a business center, and meeting rooms, business travelers are likely to make good use of the amenities here. An indoor pool, plus a Jacuzzi and sauna, will appease guests who come to South America to get away."
I don’t think this is a 5 star hotel. Amenities were very basic in the room. Looks old and dated in the rooms. There was construction going on when we arrived and the banging wouldn’t stop for a while. Also the hall ways smelled like sewage while the lobby was nice enough. Air conditioning was also ridiculously loud.
Aristea-ioa
Google
Our experience in the restaurant with the service of Juho was excellent! We appreciate his effort to speak our language Greek to satisfy our needs.We liked his humour and his questions if everything is ok in the hotel. Also the staff in breakfast was very polite and in general very clean hotel in a superb location!
Mike213
Google
I am a Platinum Elite member and despite the IHG website saying I receive Welcome
Amenity Points, the hotel refused to honour this. After four emails and three requests at front desk, they still did not assist me, and instead presented me with a document that does not appear anywhere online to refuse my points request.
The hotel itself is very tired. It claims to be five star but the decor and ambience is straight from 1980. The rooms are small and the windows don’t open. The decor is very dated. The charge for laundry and dry cleaning is outrageously expensive - there are many other options offsite.
There are far better hotels in Lima at this price point. I suggest the Pullman Miraflores, which is a modern and new hotel, and which honours its commitment to loyal guests, unlike the Crowne Plaza Lima.
BeavBaby
Google
The staff was amazing, helpful and accommodating!! Julio was the best server ever helping us understand new foods and how to eat them! The breakfast was delicious! The room was nice and clean! A Gideon Bible was missing from the room might be only gripe.
christophius1
Google
They just made my stay very easy and convenient. During this trip, I'm staying at two different hotels in Miraflores for two trip segments. The Crowne Plaza has US-shaped outlets bountifully available in all rooms, removing the need for any adapter. The wifi was pretty solid and strong, without need to purchase any upgraded speed. The other hotel I'm staying at makes one pay for speedy wifi, and has limited US plugs. At the Crowne Plaza, I paid less for my stay and had more "quality of life" amenities!
A594XTadrianw
Google
The hotel itself doesn’t seem to have the right pricing for the quality, but it was clean and hassle free stay. 5 stars goes directly to all the staff, which was super attentive and supportive. An absolute pleasure of being served by Pamela, Henry, Lucero, Diego and Isabel during my very early breakfast hours.
Groband
Google
Stayed here for 2 nights as a treat after my wedding. We enjoyed our stay. Breakfast was good as was the pool. The room was nice, clean and comfortable. As was the bathroom. Bar and other facilities were good also.
asY7230TK
Google
I had an amazing experience at this hotel — what truly sets it apart is the incredibly polite, kind, and welcoming staff. I have honestly never encountered such a concentration of genuinely great people in one place. Every interaction, from check-in to check-out, was warm and professional, making my entire stay exceptionally pleasant.||If you’re looking for a hotel where you’ll feel truly cared for, I wholeheartedly recommend this one. The team goes above and beyond to ensure your comfort and happiness — it’s rare to find service like this. My stay was not just enjoyable, it was memorable because of them.