Crowne Plaza Managua, an IHG Hotel

Wanna be very clear about this place, the hotel is super recommended and will comeback, the rooms are great, the breakfast the best, but the most valuable of this property is the service; please do not change that! The staff during breakfast is awesome! There is 3 things that I will improve with the rooms and the management should consider: the windows are not clean, at least on third floor; it ruins the view, the A/C is loud and, but more important I found is the slippery shower floor, for adults could be an issue; besides that; I loved it!

Excellent, safe, and central location in Managua. Our two-night stay was brief, but the staff made a big impression! The breakfast was fantastic, and the attentive service from both the breakfast and bar teams was definitely the highlight.

The staff service is friendly & professional. The guest room was small but clean & adequate for the rate. The hotel has an event center next door & caters to party goers. That being said, there were rowdy party-goers in my hallway and room next door making noise all night long. The front desk staff seemed sympathetic but lacked effort in addressing the situation short of providing me with a complimentary breakfast for the incident. Breakfast food & service in the hotel restaurant was excellent. The Internet in the hotel was poor. Would I stay at this property again? I will probably try another hotel chain & location nearby if given the opportunity.

The hotel is well maintained and has a privileged location, steps from a shopping center and the main avenue of Managua. The room is comfortable and clean. The restaurant offers an excellent menu and its staff are very attentive.

Moises14 era nuestro bartender en crown plaza, super experiencia con el. Nos trató como familia . Bien atentó, los tragos los hace súper. Nos iso el nuevo trago de mango “nangue” estaba spectacular. El hotel está bien pero el bar mucho más mejor . Here it is . A year later I am in this hotel again. Hotel is good as always, rooms are spotless , front desk personnel is very helpful. Very disappointed in the restaurant though. Only manager spoke English , servant never came once to see if I needed another drink , after I went and ordered my beer they still didn’t bring it to me. I had to go and ask to pay because nobody payed attention on me. Across the street in the plaza I got a better service , much more attentive personnel, better food and lower prices.

As a Marriott Bonvoy Lifetime Member and Ambassador, I had no Bonvoy options in Managua, so I opted for the CROWNE PLAZA MANAGUA. I have always been under the impression that Crowne Plaza is considered a full service, upscale hotel chain. ||I purposely booked a QUEEN ROOM WITH LAKE VIEW via Booking.com. Upon check-in, I was being assigned a standard/regular room which I refused to accept. The check-in agent was being adamant that I had not paid for such a lake view room although I showed her my confirmation in my APP. She said that they do not have any lake view room types available. I immediately checked online availability on the hotel's website and there were plenty of lake view rooms on offer including a Junior Suite. We fought for about 30 minutes until I insisted on having a better room. She finally ended up assigning me to Junior Suite #329 with a view of nothing! As we had been travelling all day and it was nearly 11PM, we just accepted the suite. No real apology was offered nor an adjustment to the rate. ||I was also surprised to be informed that the hotel restaurant closes at 10PM and that they have NO ROOM SERVICE available after that time. Is this not a full-service hotel? ||Upon arrival to the suite, there was only 1 SMALL BOTTLE OF WATER (nice cheap cost cut?) and 1 hand towel plus 2 bath towels. Why would any suite not have 2 of everything? Either poor training or managements way of reducing costs! ||As I chose not to have my suite freshened up, I called one evening to get additional towels (2 full sets) and they were promptly delivered HOWEVER they showed up with only ONE SET of TOWELS and said that they did not have any more available as housekeeping was closed until 8AM! I stay in luxury hotels nearly 250 nights a year and Nicaragua was my 166th country - I have never heard of such a terrible excuse!!! ||Once in the suite, the lighting was horrible - very dim. No bright ceiling lights whatsoever in the bedroom area...only these cheap LED desktop nightstand lights and a floor lamp. Also, no fridge in the room. Bathroom was very small/tiny and had to also call for a hair dryer! ||Sorry...not my style of property and would NEVER stay again at a CROWNE PLAZA if that is what is on offer! The hotel is definitely dated, needs some TLC and would only give it 3-stars!

The hotel has great service and a great breakfast. Rooms were clean but could use some maintenance. Recommend for your next stay in Managua

Really nice hotel with the swimming pool. Spacious quiet rooms. 25 min walk to the city center. Shopping mall with food court just in the front of the hotel.