Crowne Plaza Perth by IHG

Extremely comfortable rooms, very professional service but friendly, was treated like family. My husband and I, recommend Saruul and Ashbay (sorry if name not spelt right). For bonuses, they showed great potential for more responsibility/leadership. Food in Gusti as always was great, full of tasty plates. Cool cocktails but might need a couple more.

We had a lovely one-night stay with the kids and overall a very nice experience. We had a great time. The pool has a beautiful view, and the gym is connected to the pool, which made it very convenient for me to work out while keeping an eye on the kids swimming. Dinner at Gusti Restaurant was excellent. The food was delicious, and the young male waiter was very kind and attentive — he even gave us a complimentary drink with our dinner. I really loved the cheese cocktail and the coffee cocktail (sorry, I can’t remember the exact names). Breakfast was also a nice surprise, as an older waiter kindly did not charge us for the breakfast we ordered from the menu, which was very much appreciated. The bedroom was comfortable, and the pillow was perfect. However, one downside was the noise from the room above us. I could hear kids running around late into the night, which made it difficult to sleep. I contacted reception, but the noise continued, so I had to complain again a few hours later. Thankfully, after that, the noise reduced and I was finally able to fall asleep. I believe it may have been the same group of teenage boys who were also playing quite recklessly in the gym earlier. Overall, the hotel itself is great, and I would definitely come back again. It was just unfortunate that I didn’t get a full night of good sleep due to noise from other guests.

More problems with IHG! I’ve been a loyal customer for decades and have often been top tier (Royal Ambassador) but, unfortunately, the level of customer service has declined to the point where it is no longer possible for me to maintain a business relationship with the brand. I made a 7 night booking at the Crowne Plaza Perth and am currently at the property. In my room there was a note explaining that I would get a 60% bonus on points earned, as well as other benefits due to my loyalty status, but the front desk stated that this was untrue and I’d actually be getting NO BENEFITS AT ALL. In the room the toiletries are left sitting on the floor in the shower and the door, which is already damaged in spite of a recent renovation, looks like it was painted by a blind 3 year old. The level of craftsmanship and attention to detail is nonexistent. Unfortunately, this, along with numerous other instances of IHG incompetence (including overcharging my credit card) makes it impossible to continue staying at their properties. I’ll be switching my loyalty to another brand at the end of this stay. In fact, I’d leave today if I hadn’t prepaid or if the hotel was willing to refund the remaining nights but they are not. Update: Total gaslighting and more lies from IHG. The booking was NOT made via Expedia, the “issues with the Ambassador program” was actually an unauthorised charge (theft) made to my account and NONE of the issues with the room were commented on in the reply below. Will your stay be better? Maybe, but why take the risk. There are plenty of good hotels, run by reputable brands, in Perth. Do yourself a favour and stay at one of them instead.

The views are great for a sunset. For a 6'2 bloke the only issue i have is the shower heads are shoulder height. Bit frustrating but hey, bar and room is nice and spacious. Happy hour is great $10 pints of local brew, can't go wrong there.

Currently staying night 2 of 3 and let me tell you if I could book another place right now I would. My wife is pregnant the shower is terrible she has to climb in and out of a bathtub to get to the shower. Very unsafe in my opinion Then the gym we are the room below the gym and all we can hear is people walking to and from the pool weights begin dropped and people running on the treadmill from 6am to 10pm it’s a constant cycle Can say that that the service has been pretty good food was really nice. But as an overall place and for the name of crown plaza begin a bit more fancy we are pretty disappointed.

Stay was totally spoiled by one hugely sarcastic comment from the breakfast co-ordinator. After arriving comfortably on time (and after a 14km run) I was told that ‘everyone must have slept in this morning’ in a very stern tone. Guy sounded like a headmaster and most definitely wasn’t joking around. Qantas picked this hotel for us, so at least it wasn’t our mistake to stay here. Jose on the front desk was friendly, no shade on him.

Really nice hotel. Clearly not a new hotel but it is well maintained and very clean.||We booked a Superior room and were a little disappointed not to have a river view (not guaranteed for this level of room) however the room was great - plenty of space, a comfortable bed and a nice bathroom with a good shower.||The restaurant is good. Breakfast includes a hot dish that is delivered to your table, or there is a decent range of cereals, breads, fruit, meats and cheeses if you prefer a continental option. We also twice had dinner in the restaurant and the menu was very good.||Staff are very friendly and helpful.

It was a lovely stay, location was very convenient and reception staff were fantastic. Our room was very spacious and clean. We did have to ask for our coffee and tea to be replenished one day as it wasn’t done. The pool area is nice however a lot more shade is needed, it’s very hot up on the pool deck. Bar staff also need extra training - I couldn’t get a midori and lemonade because ‘the midori is only used for cocktails and I wouldn’t know how much to charge.’ We weren’t impressed with that comment. Overall, it was a pretty decent stay.

Seriously, how can this hotel be anywhere above a 1. I've stayed in hotels over 1000 nights from Marriott, Hilton, IHG, etc all over the world and this hotel is at the bottom 1%. - It used to be a travel lodge cheap hotel - currently under construction being upgraded - TV had a massive buzzing sound and could not be used. The manager could not find an open room to swap with - 1970s room decor - very loud from all the neighbouring rooms - the lifts are slow and old - no view just appartments - i felt unsafe as the builders performing the remodel had blocked most of the smoke detectors off!!! See photo!! hole and I checked out and went elsewhere. Disappointing as Ive stayed at IHG hotels all over the world!

Does not deserve the 1 star.. We only booked in for 1 night for our 25th wedding anniversary. Whilst the room looked nice on entry, we were not impressed for long. I know that tv is not what you pay for in a room but what was advertised (cable/satelight) was so antiquated that we had better options in a low budget hotel in a third world country 25 years ago. An inner city hotel should at least offer the ability to connect to your personal Netflix account or cast from your personal device. TV size was also ridiculous considering current tech costs. Available amenities included an infinity pool. This turns out to be 4 feet deep and 20 foot long puddle. There was zero available shade, explained by a useful sign indicating, that due to high winds, umbrellas are unavailable. There was also no available seating that wasn't broken and unusable (no sign for that). When we arrived at the hotel, we exited the elevator on our floor at approx lunchtime. As we went down the hall we noticed another patron had left their breakfast refuse outside their room for collection. Nothing wrong there, except when we were leaving 4 hours later, the refuse, including food waste, was still sitting there. Finally, when we went to complain about the room with the photo of the spa, instead of trying to do anything at all to appease visibly upset patrons, they rapidly refunded our room cost (3 to 5 days) and bade us leave.

Quite a nice place here. Stunning views of the swan river. Great location with many restaurants close by. Arena and stadium are close too so that make this a great place to stay. Not too far from the airport. Staff are very friendly and helpful. Unfortunately you have to valet park as there isn't any other parking available on site. The restaurant does an amazing breakfast and an ok dinner. Rooms are comfortable. One if the best hotel beds I have slept in. The shower is over the bath so can make it harder for average or taller people to shower, my partner isn't talk at all but had to squat to get his head under the shower. The bed, view and breakfast are the winners here

I am hesitant to write this as this is Perths best kept secret and I want to secure this place every summer. Having booked 6 nights at the Hyatt Perth, and two nights here at the end of the Hyatt stayy we checked out earlier as this place is half the price and has an amazing infinity pool. The night manager Joseph was amazing as was the check in lady today. So far the place is exceeding expectations. Great rooms, as remember you only sleep in them, walk in showers a big plus as is the good aircon, no 500 + step maze to get to your room like the Hyatt or a pool that is so inpractical in location. It has an amazing terrace cafe/restaurant and I look forward to 6.30am coffees in the open as the Regency club had no balcony at the Hyatt and you feel boxed in in the atrium, they so need an outdoor area like here. I now know whay I am an IHG member and Intercon Ambassador club member. Well down Crowne Plaza you have won us.

Our favourite place to stay in Perth. Terrific location with plenty of open space over the road and a lovely walk along the river beckons. Swimming pool is stunning with sweeping views while lounging around having a few refreshments. Staff are lovely and very friendly. The whole place has a welcoming vibe about it. The breakfasts are a feature not to be missed. Shame they stopped the happy hour though!! Highly recommended.

There's a lot to like about this hotel. For a start, the location is marvellous. Situated right on Langley Park on the banks of the Swan River, the outlook from the front rooms is stunning. All these rooms have a balcony that overlooks the river and the vista is 180° - quite marvellous. However, rooms on the higher levels have better views. Inside, rooms are nice, quite spacious, with a good sized bathroom - and decent shelf space, which is rare. There's a very comfortable bed and a very good shower with quality linen. As for the restaurant, Gusti, the room service menu is great and in some ways I found it a bit better than the à la carte menu in the restaurant! The selection suited me much better. I enjoyed several room service meals during my stay. The breakfast buffet is excellent, with a broad selection and consistently good quality. In general, the staff are excellent - friendly, very attentive, but thoroughly respectful. Some tips - one section of the hotel is not served by elevators - only stairs, so if you have mobility or accessibility issues, make sure you choose rooms on higher floors. The level 2 courtyard is a mystery - it's just a space, with no seating, shade or even garden area. The Level 3 pool and gym is great and very popular with guests. Overall, this hotel is marvellous - I wouldn't hesitate to return here.