Crowne Plaza Perth by IHG

Very clean and well run Hotel staff vary friendly and willing to help .Restaurant needs more vegetation dishes and a bit over priced for what it was but again staff service was top Notch standard room was facing other flats and would be better if the window opened. The room was spotless and air con worked well . The Hotel is about 15 minutes very nice walk from center and about 20 minutes walk to the main train station. Over all a very nice place with a good view from the front of the Hotel.

Great location but not the best IHG experience. I travel everywhere as an IHG member and have always found them super responsive and proactive, but not so on this occasion. They could have been far more helpful about parking where there are so many less expensive options along the street. Also, because they were fully booked, our room was not the best and of course no upgrade or late check out was possible.

I found the front-of-house staff at the Crowne Plaza Perth quite unhelpful. They seemed distracted and more engaged in their own conversations than assisting guests. The rooms were below the standard I’ve experienced at other Crowne Plaza locations across Australia.||While the hotel’s location offers a pleasant outlook over the Swan River and access to great walking tracks, it does feel somewhat isolated. Unfortunately, the breakfast was also very ordinary and did not meet the expectations one would have for a Crowne Plaza in a capital city.||Overall, I was disappointed with my stay and will not be returning. I would, however, thoroughly recommend the InterContinental Perth, which offers a much higher level of service and quality.

Located on East Perth, behind the hotel are shopping areas with a lot of F&B. It is also walking distance to London Court & Elizabeth Quay. Right next to the hotel is an IGA supermarket, which makes thing very convenient. Rooms are very spacious, clean with all the facilities we need. Staff are friendly & helpful

The hotel is a moderately priced business type hotel, and probably delivers on this in normal circumstances. However, when we stayed the hotel was undergoing renovation, our room smelled strongly of paint, there were decorators working throughout the hotel. The swimming pool had been emptied and was not in use. There was a very loud rap concert opposite the hotel on the last night of our stay (which we had been made aware of before we arrived). Staff were helpful, but in spite of this it was a bit disappointing.

Great location north of the river. We had a great stay there overall! Building a bit dated but rooms inside are furnished contemporarily. Just that in their goal to have less 'clutter' there are no drawers and cupboard shelves are limited too, so we end up with all our things on the tables and surfaces giving us more clutter! The air conditioning was too warm overnight and could not be adjusted. Service at the reception and restaurant was excellent, housekeeping less so.

The hotel doesn’t advertise that the heating and cooling for each room is controlled centrally - the rooms can’t set their own temperature. I’m used to sleep closer to 20 C and the room was getting hotter by the minute when I set temperature at 20. When contacting the reception, I was told that the hotel has a dated central system and the rooms can’t set their own temperature. This is absurd! I’m here for a few nights and booked this weeks ago - there’s no resent from the reception or even the duty manager on not informing the guests and if this is ok with them. It’s not cheap and definitely not worth the price per night paid for it. The advise from reception and duty manager was to open the balcony door to cool the room. They provided a fan which was supposed to help with the room temperature? I had to sleep all night with the room door open - which is neither safe nor comfortable - as the temperature outside dropped to less than 10 early morning hours. I had a terrible sleep - the one reason I’d book a hotel is for a good sleep wasn’t met with. My worst stay with IHG and I’ve lodged a complaint with IHG customer service team. I wouldn’t recommend this hotel to anyone traveling for work or pleasure.

Disappointing Experience – Not Up to IHG Standards As an IHG member for the past 11 years, I can confidently say this was my most disappointing stay within the IHG group. I booked what was supposed to be one of their best rooms for $352 per night, only to be placed on the first floor in a room that felt more like a dated motel. The bed was extremely uncomfortable, and the first night was so cold I couldn’t sleep. After raising the issue, the staff provided a portable heater and an extra blanket for the night after, which helped, but this should not have been necessary at this price point. While the room did include some other amenities like an iron, scale, and coffee machine, it lacked basic items such as a shower cap, which I had to call and request. The continental breakfast offered as compensation for my dissatisfaction was $27 and felt very basic—not worth the price. Another inconvenience was having to carry my luggage up two sets of stairs. While the receptionist kindly helped me during check-in, no assistance was available at check-out, which is not what I expect from an IHG property. The location is good, but be aware that parking is $35 per night and must be booked in advance. Overall, this stay did not meet the standards I’ve come to expect from IHG hotels. I hope the management takes this feedback seriously and works on improving both the facilities and the guest experience.

Seriously, how can this hotel be anywhere above a 1. I've stayed in hotels over 1000 nights from Marriott, Hilton, IHG, etc all over the world and this hotel is at the bottom 1%. - It used to be a travel lodge cheap hotel - currently under construction being upgraded - TV had a massive buzzing sound and could not be used. The manager could not find an open room to swap with - 1970s room decor - very loud from all the neighbouring rooms - the lifts are slow and old - no view just appartments - i felt unsafe as the builders performing the remodel had blocked most of the smoke detectors off!!! See photo!! hole and I checked out and went elsewhere. Disappointing as Ive stayed at IHG hotels all over the world!

Does not deserve the 1 star.. We only booked in for 1 night for our 25th wedding anniversary. Whilst the room looked nice on entry, we were not impressed for long. I know that tv is not what you pay for in a room but what was advertised (cable/satelight) was so antiquated that we had better options in a low budget hotel in a third world country 25 years ago. An inner city hotel should at least offer the ability to connect to your personal Netflix account or cast from your personal device. TV size was also ridiculous considering current tech costs. Available amenities included an infinity pool. This turns out to be 4 feet deep and 20 foot long puddle. There was zero available shade, explained by a useful sign indicating, that due to high winds, umbrellas are unavailable. There was also no available seating that wasn't broken and unusable (no sign for that). When we arrived at the hotel, we exited the elevator on our floor at approx lunchtime. As we went down the hall we noticed another patron had left their breakfast refuse outside their room for collection. Nothing wrong there, except when we were leaving 4 hours later, the refuse, including food waste, was still sitting there. Finally, when we went to complain about the room with the photo of the spa, instead of trying to do anything at all to appease visibly upset patrons, they rapidly refunded our room cost (3 to 5 days) and bade us leave.

I am hesitant to write this as this is Perths best kept secret and I want to secure this place every summer. Having booked 6 nights at the Hyatt Perth, and two nights here at the end of the Hyatt stayy we checked out earlier as this place is half the price and has an amazing infinity pool. The night manager Joseph was amazing as was the check in lady today. So far the place is exceeding expectations. Great rooms, as remember you only sleep in them, walk in showers a big plus as is the good aircon, no 500 + step maze to get to your room like the Hyatt or a pool that is so inpractical in location. It has an amazing terrace cafe/restaurant and I look forward to 6.30am coffees in the open as the Regency club had no balcony at the Hyatt and you feel boxed in in the atrium, they so need an outdoor area like here. I now know whay I am an IHG member and Intercon Ambassador club member. Well down Crowne Plaza you have won us.

Quite a nice place here. Stunning views of the swan river. Great location with many restaurants close by. Arena and stadium are close too so that make this a great place to stay. Not too far from the airport. Staff are very friendly and helpful. Unfortunately you have to valet park as there isn't any other parking available on site. The restaurant does an amazing breakfast and an ok dinner. Rooms are comfortable. One if the best hotel beds I have slept in. The shower is over the bath so can make it harder for average or taller people to shower, my partner isn't talk at all but had to squat to get his head under the shower. The bed, view and breakfast are the winners here

Our favourite place to stay in Perth. Terrific location with plenty of open space over the road and a lovely walk along the river beckons. Swimming pool is stunning with sweeping views while lounging around having a few refreshments. Staff are lovely and very friendly. The whole place has a welcoming vibe about it. The breakfasts are a feature not to be missed. Shame they stopped the happy hour though!! Highly recommended.

There's a lot to like about this hotel. For a start, the location is marvellous. Situated right on Langley Park on the banks of the Swan River, the outlook from the front rooms is stunning. All these rooms have a balcony that overlooks the river and the vista is 180° - quite marvellous. However, rooms on the higher levels have better views. Inside, rooms are nice, quite spacious, with a good sized bathroom - and decent shelf space, which is rare. There's a very comfortable bed and a very good shower with quality linen. As for the restaurant, Gusti, the room service menu is great and in some ways I found it a bit better than the à la carte menu in the restaurant! The selection suited me much better. I enjoyed several room service meals during my stay. The breakfast buffet is excellent, with a broad selection and consistently good quality. In general, the staff are excellent - friendly, very attentive, but thoroughly respectful. Some tips - one section of the hotel is not served by elevators - only stairs, so if you have mobility or accessibility issues, make sure you choose rooms on higher floors. The level 2 courtyard is a mystery - it's just a space, with no seating, shade or even garden area. The Level 3 pool and gym is great and very popular with guests. Overall, this hotel is marvellous - I wouldn't hesitate to return here.