Crowne Plaza Sohar by IHG

The stay was amazing. I was received by Mr Kamal and Mr Badr and both were cooperative and really reflected a high standard of hospitality. There was no delay and the room was ready on time. The room was super clean with all the necessary items available. The team provided fruits and dates as a gesture. I would like to say that Crown Plaza has been my hotel of choice whenever I visit Sohar. I made the booking through Mr Hasan who is really a nice person who has an amiable personality and a nice welcoming approach. So thank you very much Mr Hasan, Mr. Kamal, and Mr Badr , and I will never forget Mr Zakariya who was always there for us when ever we stay at Sohar Crown Plaza. I strongly recommend this hotel for those who seek stress relief after week of hard work. Imad AL-Husami

The stay at Sohar Crown Plaza is an amazing experience. This is my favorite hotel in Sohar when I go outside Muscat for relaxation. Location is excellent, staff are very cooperative and they are always ready to offer help and support. I would like to thank Mr. Fady for the great welcoming. Mr Zakariya , Mr Hassan and Mr Majid for their kindness and positive customer service attitude. They do really show utmost respect , welcoming and unlimited cooperation. The food was superb , the place is clean and worth for money value. Wish them all the best

Unfortunately our stay was not as positive as the other reviews - and not sure if they got the right property to review to be honest. Our stay was terrible - I would rate this the worst hotel I have stayed in the Middle East. We thought that the hotel was closed when we arrived, we thought it was shut down as there were no signs of life. No one was there to help with my families luggage, until we unpacked and walked in someone came. Then we had lunch at the steakhouse restaurant - food was so below average for the 5 star prices they are charging, the chef got the lamb wrong (it was blue and we asked for medium rare) and then when the waitress bought it back - she literally threw it onto my dads plate. The rest of the food was awful as well to the point we could not finish it. Then we went to the rooms, where there was mould everywhere - on the bed, on the doors on the bed head (see pictures for proof) and lacked basic ammenities (tissues for example). The rooms are in serious need of renovation and basic maintenance. Our towels also smelled of mould. The breakfast the next day - equally disappointing. My dad and wife also used the spa - which was filled with kids hanging around the reception, however, they did say the massages were good. The receptionist did however try tell my dad he couldn’t charge the room and I had to come down to sort it out (of course they could). All our interactions with staff made us feel like they did not have any training or basic understanding of running a hotel. Downstairs half the hallways don’t have light, my son commented he felt like he was in a horror movie of an abandoned hotel and someone was going to attack us. I raised all the above with the receptionist and she simply said “sorry” and did not seem interested apart from trying to charge me - so I guess she is used to this reaction. Terrible stay, would stay at the other hotel by the beach if I ever came to Sohar again. Don’t stay here - you’ll thank me. We felt completed ripped off.

I want to sincerely thank the staff for turning things around. Their attentiveness and professionalism made a real difference, and by the end of my stay , I truly appreciated the quality of service. Thanks Zakaryia ,front office team and F&B team ( Rasid, Grace, Mohammed, Sushma)

Although I appreciate the effort and the good arrangement for my stay but it still doesn’t make my whole stay pleasant. I would always love to thanks and appreciate the hotel service as they make my business and my stay better but I also regret if I don’t get the minimum things to relax and have a comfortable room. The experience I had is really disappointing and will make me change my mind for my future stay. In very brief: I reported to the team the room condition and the inconvenience caused for my stay, unfortunately those were observed very late ! Where I expect hotel could easy observed them. These issue should be taken seriously and immediate action. - Bed Mattress was deep indentation and strain my back big time. - Room atmosphere is not good as there is a mosquito inside - Toilet has many insects Which both result in body itching. Does this reflect the IHG standard? There were many things to do, at least change my room for the rest of hours prior to my departure to have a good rest. I really feel so bad about this experience as it doesn’t help to achieve my goal.

The hotel gym was a big disappointment. Several pieces of equipment have been damaged or out of order for a long time and still haven’t been fixed. It’s frustrating when a hotel advertises a fitness center but doesn’t maintain it properly. I hope management takes this seriously and does something about it soon — guests expect better from a hotel of this level.

It’s always a pleasure to be welcomed by the staff at Crowne Plaza Sohar. They always ensure to provide the best of service and to be welcomed as an IHG member. A special thanks to staff Zakariya and Majid for their outstanding assistance to provide the best rooms and services for us. A special thanks to staff badar, that has made sure to provide me his utmost humble assistance to me with my luggage’s while checking in and out.

Thank you all for excellent service and good customer service and support. I would like to thanks Mr. Zakriya. You make every customer feel heard, valued, and appreciated, turning every interaction into a positive experience. Your dedication and care do not go unnoticed, and i thankful for the positive impact you make on every customer's happy. Thank you for your loyalty. Thanks to all the staff in the hotel. Specially in front office at the hotel. Eman Hamed Al Wahaibi