Crumbl

Crumbl Cookie is an absolute game-changer for dessert lovers! From the moment you walk in, the warm, inviting smell of freshly baked cookies hits you, and it only gets better from there. The rotating weekly menu keeps things exciting, and every flavor I’ve tried has been incredibly delicious, perfectly baked, and generously sized. The cookies are always soft, rich, and packed with flavor—whether it’s a classic chocolate chip or one of their more creative specialty options. The presentation is beautiful, and the pink box just adds to the fun. The staff is friendly, and service is fast, even when they’re busy.

We expected the cookies to taste too sweet, and we were right. The classic chocolate chips cookie tasted like the ones sold at the supermarket. The Dubaï cookie was good but not memorable. Plenty of other cookie addresses in NY!

I got it today. I was very excited because it was going to be a "pasalubong" for my trip to the Philippines, and it really disappointed me. I held onto it all the way home to see the cookies and take a picture, but when I opened it, there were only 11 pieces when I had ordered 12 pieces, which is what is supposed to be in a Party box. The lady recommended me not to get the cookie with Ice cream on top as it will melt through out the trip. I will never go back to that store again. Very disappointing!

There’s not much to say, but my experience was good. If you’re craving cookies, you’ll easily find something you like here. The cookies were freshly made and a bit on the sweet side, but overall they’re definitely worth trying.

Crumbl Cookie is an absolute treat every single time! From the moment you walk in, the smell alone is enough to make your day better. The rotating weekly menu keeps things exciting, and every cookie I’ve tried has been perfectly baked—crispy on the outside, soft and gooey on the inside. The flavors are creative, rich, and clearly made with high-quality ingredients. Even the classic chocolate chip is next-level. The staff is always friendly, service is fast, and the presentation is beautiful. Crumbl isn’t just cookies—it’s an experience. Highly recommend for satisfying any sweet craving! 🍪✨

I ordered two hours in advance and still didn’t get what I paid for. When I arrived before closing, they told me they were out of the cookies I ordered and gave me random leftovers instead, including duplicates, even though I ordered six different cookies. I was never notified ahead of time and was never asked if substitutions were okay. The cookies looked rushed and bad. When I asked for a refund because I didn’t want the substitutes, they refused and told me to leave with whatever they gave me. I’ve had great experiences at the 23rd Street location, so I know this isn’t how Crumbl is supposed to be. This location was a huge disappointment with really poor customer service.

The staff were extremely kind and professional. They helped me place an order for the next morning, and everything was ready right on time. The cookies were absolutely delicious — they even survived the flight from New York to Berlin! Everyone who tried them was amazed. Highly recommended! 🍪✨

Not what I was expecting. (In a bad way) First, the staff needs to get better at interacting with customers. I walk in and they said welcome to crumbl but I was having some difficulty seeing if they took cash. A nice lady said yes and to use the tablet at the front but I couldn’t figure out how to checkout. I realized they didn’t take the denomination I had so I left and went to get change. When I came back I figured out how the checkout worked but then they wouldn’t even talk to me. I asked the young lady which cookie is her favorite and she totally didn’t respond. Maybe she didn’t hear me which was fine since it was busy. When I was getting my change back I asked again but this time saying which cookie she would choose and just flipped the tablet and handed my change. After that I waited a few minutes (it was pretty fast and I will give the staff their cred for that) they called my name and just said here are your cookies and a bag is over there. They just put the box down and walked away quickly. I know the place is busy but they could at least haven given me a simple answer or just bagged my order. I’ve never stepped into the business before so I would have liked some input before I chose. I would give 1 out of 5 starts mainly for that cashier. Next ratings on the cookies themselves: Fudge cookie: Very decadent and rich. If you a fan of super chocolate flavors you’ll like it but it’s a very strong taste. Center is nice and soft but the edges are very hard. 2 out of 5 Reeces cookie: The chocolate flavor is way too strong and you can really only taste the peanut butter if you taste the filling alone. Not a good balance and not what I was expecting. 1 out of 5 Oreo cookie: This one actually tasted nice, but it’s not a cookie. This is just straight up cake. I would get it again but it’s not what I was expecting in texture when I think of cookies. Super soft and I would really want to eat this with a fork and knife. 4 out of 5 Chocolate chip: I believe the best way to find out how a cookie shop does their job is to leave ol’ reliable chocolate chip as the be all, end all and this definitely left me with how I felt about these cookies. The taste was there but the implementation was not. It had the same problem as the fudge, soft in the center and the edges overcooked. I dont know what’s going on with how they are preparing their cookies but I think they need to rethink their process. Overall I give this place a 2 out of 5. It wasn’t a complete disaster but they really need some better people skills. I understand they have a small area for customers and the place gets overcrowded fast but I know customer service is always important. I shouldn’t have felt like I was doing something wrong just by asking what flavors are good. It’s not like it was cheap. For the 4 cookies I basically spent 21 bucks after taxes so I was hopeful for better service and better flavors. I think the hype for this place is overblown.

Yum love their cookies so much The variety of cookies is amazing. Eat here all the time.

I did reach out to corporate...because I didn't take a picture of the cookie, they can't help me....insane::: this is their response: IF HOU HAVE ANY ISSUE AT THIS STORE DONT FORGET TO TAKE A PHOTO ...it was literally my first time in and will be my last...

Cute little bakery when you walk in, you can smell the deliciousness. I couldn't help it get a cookie.

You can't miss with crumbl. lol I was greeted by everyone and one of the employees helped me with my birthday coupon. He also recommended a very delicious cookie. I'll be back.

I was Very delighted to experience polite employees, clean estaishment, fast service and good tasting cookies

Lol not sure why there is a perpetually long line at every single crumbl location in the city. I got the chocolate chip cookie and it was nice and pleasant to eat, just like all chocolate chip cookies. Service was at least fast. Ambiance was looking out into a long long line of folks.

I can't really complain about most things surrounding Crumbl. Great, happy staff. Is it overhyped, sure. Is it worth the hype I think it is warranted. The cookies are moist, clever flavors and comes out freshly made. The kiosk ordering system is super simple and user friendly. My only issue is that is remarkably overpriced. Cant get behind the sticker price only thing stopping it from being a 5.

Ordered the smore cookie to take advantage of my birthday reward. There was a line out the door again when I came in the middle of the afternoon on a weekday. There was an employee managing the line outside, directed traffic and helped open the door. Once you get tin, there were 2-3 tablet kiosks you order from. Was disappointing there wasn't anyone to help you with the tablet ordering process. I had issues scanning my app QR to claim my reward but no one was around to help so I struggled but eventually figured it out. My cookie was ready about 30 seconds after placing the order. It was a bit cramped standing around waiting for your order because as you leave the kiosk, they bring the next batch of customers in. The packaging was nice and the cookie was good. They did run out of the pumpkin which was a bit disappointing since you'd expect seasonal flavors to be available. Wish there was a Crumbl more in the midtown area.

I just don't get the hype. The cookies were dry and overly sweet. Will not be returning

The desserts are really just trendy. The taste of the items were dry, bland and forgettable. I will never spend another dime at Crumbl. Not only was the line long, the wait time was ridiculous to receive an order, but the taste was horrible. My son wanted to try a variety. He got a couple of cookies: French toast, original sugar, churro and a cookies and cream cake that was absolutely disgusting. I say disgusting because everything tasted doughy, undercooked and just bland. However, the look of every item was cute and detailed.

Ordered: Tres Leches Cake (~$6) Aya's take: I love Tres Leches so when I heard Crumbl had it as one of the weekly flavors, I had to try it! The vanilla cake was light and fluffy vanilla cake and it was sufficiently moist! I didn't care for the whipped cream topping and it was actually a bit too much for my liking. It honestly just tasted sugary; I couldn't really taste the evaporated milk or condensed milk which should be 2/3 key ingredients here. Good try but I wouldn't get it again.

I have mixed feelings about Crumbl. I love the size and uniqueness of their cookies, but hate that the flavors are so limited and sell out fast. Luckily, for my birthday (Libra Queen, yeaaah!), I was gifted the double fudge brownies, chocolate chip, and peanut butter cookies. All baked fresh and absolutely delicious! While I didn't have to deal with their customer service, which I hear isn't great, I really enjoyed my treats. Crumbl knows how to deliver on taste, even if their selection can be frustrating.

Curiosity got the best of me, and I just had to see what all the hype was about! I picked up a double fudge cookie and was astonished by how thick it was. Highly recommended! The cookie was deliciously moist, and the fudge was incredible. The shop itself is quite small, so I suggest ordering through the app for a quick and easy pickup without the wait.

I am underwhelmed by my experience with Crumbl. I heard about it when a colleague ordered some cookies for a celebration and I had a tiny taste since they were leftover from the day before. I thought, ok, I would try a big cookie. Finally, I walked past it on my way to a meeting and it was busy in there so I wondered what the hype was about. I ordered from a kiosk and only got the chocolate chip and the chocolate cake batter. The cookies are really big! ($5.50 with tax) and they are packaged separately - I didn't know they were, otherwise I would have asked them to be put together to reduce single-use waste. In any case, I ate the chocolate chip cookie as I was walking. It was very gooey which is delicious but nothing special. I wouldn't come back. When I was ordering on the kiosk, I did see an allergen statement - so if you have any peanut/tree nut allergies, do not order from here. Not worth the risk!

We ordered online and it took an hour for the order to be ready. The line was just as bad out the door down the block. It smells DIVINE inside!! So good! Once you order online you get a time to report back to the restaurant . Please remember to click I'm here so that they can prepare your order. The cookies are massive. My very first time trying it... I'm not a fan of the taste but you do get your money's worth based on the size of the cookie! I tried the pink velvet, confetti and chocolate chip. Not my favorite taste wise . Worth trying for the hype

Super fun and unique cookie experience. You can order at the kiosk and they get your order prepared quickly and they are super nice. I woofed down my delicious cookies and forgot to take the picture :(. It's also very clean and they have an A rating!

Crumbl is/was cool. I've given them a lot of my $$$ especially this UES location. I just got off of a long 12 hour shift in the hospital & took a walk to redeem my Free Cookie coupon that expires tomorrow 11/5/24, hoping it would brighten up the rough day I had. When I walked in this shop about 15 minutes before they closed, they said "we're not taking t-mobile orders anymore." So, they committed false advertisement unfortunately. Unless this employee had neurological conditions or cognitive deficits, the promotion clearly says "Expires by 11/5/24." They still had plenty of Cookies and were preparing to make more while also fulfilling walk-in and mobile orders. I have had excellent service at this location in the past, but now I am just disappointed. I'm going to stick to Levain's whose choc chip I prefer over Crumbl's. Really unhappy with the decline in service at this place. Hope they don't continue to provide fake promotions and terrible customer service.

Crumble Cookies didn't come across very well in my opinion. I saw a lot of great flavors online and when I got there the choices were limited to the daily 6 flavors. Not even a peanut butter cookie. Maybe if you live nearby and can check the offerings daily you can enjoy your favorite flavor now and then! I was also disappointed to learn I couldn't purchase a miniature version. I was told those are for catering only! I found the employees to be rather standoffish. I was not greeted or smiled at plus never asked if I needed help or had questions. No thanks, I'll stick to LeVain, the best cookies in NYC. I might check the flavor of the day if I'm nearby. I'm definitely not going out of my way to visit their locations.

Not sure what all the race is and I may be the only person who's not a fan, but i have an issue with ordering something thats not cooked thoroughly and is supposed to be that way. Super long line, but it moves quickly. Place your order on the tablet at the back of the store and move to the front until they call your name. The cookies are made fresh and as you watch them being baked all you smell is the sweetness of delicious warm cookies. All you can think of is how great this treat is going to be....by the time you get your pink box, your mouth is watering and you cant wait to open it. A warm fresh cookie ... but the first bite was way too sweet for me. The inside inside was also too chewy and undercooked for my liking. Almost felt like it needed a few more minutes to cook. So many choices in NY, ill pass on this one.

I love the cookies especially when they do the cake ones my favorite overall is the lemon cookie

Came here because I heard the cookies were the best thing out . My daughter did not enjoy the cookies and cream and cookie dough cookies . I think the chocolate chip cookie was pretty good. (Only cookie I ate) Customer service was great.

Extremely Worst and rude behavior of the staff. Will never go again until and unless they learn some manners.

If you're a cookie lover, Crumbl Cookies is more than just a dessert shop--it's an experience. With a rotating menu of unique flavors every week, Crumbl keeps things exciting and consistently delivers on quality, taste, and presentation.

Love it here! I've been to two other crumbl's in the city (Chelsea & West Village) and this is by far the best. Very organized, staff is very nice, and food always comes on time.

Walked by crumbl the other day and noticed there was almost no line outside their store so I decided to give it a try and see what the hype was all about. The ordering was very easy and I just ordered it on a kiosk. I tried one of their flavors of the week which was the Oreo birthday cake. The cookie came out a slightly warm and it was huge! The flavor of the cookie was pretty good and I like how it was not too sweet. It was definitely decadent though so I will recommend sharing it with someone else! Overall, the cookie was decent but I'm not sure if it was special enough for me to come back.

Y'all why are people out here hyping these up. Genuinely I am asking where did this hype come from. I was walking toward 59th and saw this Crumbl-- I'd never had a Crumbl cookie before but had heard all about them so I decided to go in and grab one just to try it. Tell me how this place gets away with selling underbaked and underwhelming cookies. I ordered just one chocolate chip cookie just to try the classic, ya know? The outside is crunchy, but the inside is literal cookie dough. I felt like I was eating cookie dough. I get the want to make your cookie gooey, but THIS was not gooey; this is an infection waiting to happen. This cookie was also way too sweet, likely because from what I can tell they only used milk chocolate chips and not a mix of milk/semi sweet/dark. Milk chocolate is actually my least favorite type of chocolate to have in a cookie so it was truly just Ls all around for this cookie. This cookie was also $5, and it was in no way worth $5. It has some height, but not enough to justify a $5 price tag, especially with the subpar taste. I'd much rather spend my money on two insomnia cookies or a slightly cheaper cookie from chip city. I realize I wasn't able to try their special flavors, but if you can't get the chocolate chip right, is it even worth trying the rest?

I placed a delivery order yesterday on the Crumbl app. What I ordered was 4 classic peanut butter, 2 banoffee pie and 2 Chocolate crumb ft Oreo in one box, this box was missing the chocolate chip cookies I ordered. The second box had the ordered cookies but they were all smashed together upon delivery. This was supposed to be a gift and the condition of the cookies I received upon delivery was not gift worthy. Also the order was missing the note. $71 down the drain. Ps. I tried contacting the store and it kept going to voicemail. Don't order from this store.

Pros Pretty box packaging Convenient Upper East side location Small bakery Fast service Friendly staff Decent cookies Sells ice cream Sells standard beverage Unique flavor cookies Self service/self pay Cons No inside seating No outdoor seating No cash Unsure of garnish on cookie

Always heard mixed reviews on crumble and the cookies flavors. Wanted to gain visit myself to get my own view point. You could tell this is a very common locations because the lines was extremely long. But moved quickly and efficiently. Super clean, spacious and organized. Bonus for any food establishment. Staff was very attentive and moved quickly. Overall my reviews on the cookies I purchase on 02/14/23 Milk Chocolate chip 10/10 M&Ms Candies Valentine 9/10 Confetti Valentine 9/10 Chocolate covered strawberry 7/10 Chocolate Carmel 8/10 New York Cheesecake 10/10 Overall the cookies are a huge serving size and tasteful.

ordered a cookie online for pickup and when I went they didn't have it. They said that I could come back in 45 minutes and it would be ready or that I could get a refund. I said ok I'll come back in 45 minutes - asked if I need to do anything and they said no just come back. I came back and was greeted with attitude when I explained and told them my name for pickup. Eventually they gave me my cookie though.

Glad to welcome this up-and-coming spot to the upper east side. These cookies remind me of a blend of what insomnia cookies could be in this day and age and what's so great about the warm, dense and large cookies of chip city. The Oreo one is clearly the most popular because it was the one that was sold out by the time I got there around 8 PM. You may have to give them some time to make a new batch if you really want it. I got a sampler of the rest of the flavors, and my favorite one was actually the raspberry one that is reminiscent of a Linzer tart as it was beautifully sweet, but not saccharine. These cookies will be warm, fresh and soft. Are they better than Levain or chip city? I don't think so but they're definitely worth a try.

It doesn't worth the hype. But I received everything really fast so the service is good

I really like the cookies but the customer service is awful. I was treated like a criminal for giving the cashier correct change. I gave him a $20 bill, four dimes, and three pennies for a $5.43 cookie to get back $15. The cashier said that he won't count my change and refused to even take it. I spoke to two other employees who acted like I was a con artist for saying that 4 dimes and 3 pennies equals 0.43, while the cashier who refused to take my change continued to have a really bad attitude. In the past I was told that there were no cookies at the time (at all) or that they had cookies but not all of them, and I didn't complain because the people who worked there at the time were at least nice and apologetic about it. Not any more. They have a totally new staff and treat customers very poorly. The aggravation is not worth the cookies, which are otherwise very good, or else my rating would have been 1 star. I can honestly say I have never experienced customer service this bad in my life.

I have heard mixed reviews about Crumbl Cookies. Personally, I think they are really good cookies. They're crispy on the outside and doughy on the inside. Service was also really quick, which was nice. I think opinions may vary based on the flavors of the week, but overall I enjoyed Crumbl. My favorites were the French toast and wedding cake.

If you are someone who likes raw cookie dough or those super soft cookies with the sprinkles and frosting from Walmart, you will like these. Unfortunately the cookie I got here was pale with none of the caramelization that is the signature flavor of a well baked chocolate chip cookie dough. When I bit into it the first flavor that I got was raw flour lmao, which was unfortunate. The staff was extremely kind and patient with the difficult customers they faced before me in line, so five stars for them! I went in the morning and didn't have to wait on line in case you still want to try one. This is definitely the first and last time I trust anything that got famous on tiktok hahaha.

Great location to have Crumbl, lots of options and all cookies are the perfect size. You can order via app, kiosk or in person. Quick service and all cookies are freshly baked. Very addicting!

These are the absolute best cookies I've ever had...and they're huge. Big enough to share. Customer Service is A1. All the workers are very nice and always have a smile. The ambience is nice..very bright inside. 5 stars

Fun concept and awesome cookies! Service is great too! This is one of the best locations because it does not have insane lines.

I really wanted to like crumbl because of all the hype surrounding it through the media. I finally decided to give it a try and was highly disappointed. For starters it's about $5 one cookie! I got the 4 pack which is $19.56 which is $4.89 per cookie!! That is so expensive and for that price you would expect a high quality cookie. I ordered through the kiosk so I didn't really get to interact with the staff besides getting my box handed to me. I ordered the banana split which is "chilled" I'm going to be honest it was a 0/10 for me. I got no flavor of banana in it. It was extremely cold I know it's chilled by dam that was cold. And it just tasted like a plain white sugar cookie. The semi sweet chocolate chip was alright. It wasn't as crispy how I like it on the outside and ooey gooey in the inside so I gave it a 4/10 but it was an ok cookie. Just not $5 worth. Then I got two of the cowboy one for me and one for my boyfriend. This son I did enjoy the flavors. It was crisp outside soft inside and very flavorful so 7/10. But again no $5 worth. So overall my experience with crumbl was very low. There is not seating area and it just for take out really. So don't expect to sit and enjoy your cookie

very bad customer service I would give it a zero if I could. This was despite getting a nice tip

This was my first time going here, and I went 2 days back to back. lol When I pulled up outside on a Friday night ... BAE-BEEEE that line I was like oh hell no. So I sat in my car out front. Downloaded their app, which I absolutely loved and I ordered my cookies with the convenience of sitting in my car. They have a feature on the app where you can tell them you are in the store for your pick up order, and I absolutely love that feature. I wish more places did that. So I walked in and said I was there for my order on the app and had my cookies 3mins. I loved that for me. I initially bought these cookies for my man.... and my girlfriends and I DEVOURED them.‍ So, since the selection is weekly, I had to go back on Saturday, the next day, to get the cookies for my man. When I got there on Saturday I was annoyed because even though I ordered through the app again an hour before my scheduled pick up, I had to wait 20 mins for my order and I was on my way to work. I was expecting the same 3min wait time, not 20mins. Leslie was super sympathetic and even gave me a free cookie card for my inconvenience. That was amazing customer service and damage control. Thank you so much Leslie‼ The ambiance isn't much. It's a small space inside so the line can go out the door.

-cookies are so delicious -there's always a long line, the place is small too -sometimes they run out some flavors even though I ordered it ahead of time thru the apps

The key lime pie and the reg cookie were the best!! Others were overly sweet but overall solid choice. Wish they weren't as sweet though and the lines were shorter

I've been seeing a huge influx of cookies everywhere in the past couple of months, and just never saw any Crumbl locations. I was visiting my friend on the UES and happened to stumble upon this location, and decided to pop in to try their cookies. I was surprised to find that there are only a weekly selection, but found it pretty interesting. The cookies are pretty expensive, but also HUGE. I went a few weeks ago, but I got the banana bread, strawberry shortcake, honey graham (?), and the chocolate chip flavours. My favourite flavour was the banana bread flavour, but all of them were solid, though nothing extremely amazing. I did find them unique though, but I think I wouldn't go out of my way for these, I would just buy them if I happened to pass a Crumble Cookies location, just like this past trip.

The cookies are good. They're soft, flavorful and available in classic and unique flavors. Do I think they're overhyped ? Yes, I do, but I did in fact enjoy the cookies. I love a good chocolate chip cookie, so unsurprisingly the chocolate chip cookie was my favorite. The cookies aren't cloyingly sweet like insomnia cookies so I really appreciated that. I wont go out my way for Crumbl, but I would certainly stop in if I am in the area.

Yummy desserts, the service is good, but the line can get very long during the afternoon, do go early.

I am giving a 1 star rating for this specific Crumbl Cookies Location (1195 3rd Ave New York 10021) because every Saturday or Monday I purchase a mobile order for a 4 box set of cookies and even after I click "I'm here" on the app I still end up waiting a very long time to pick up my order all while other customers come inside the store to place an in person order or online order get their order before I do. Furthermore, I just came back today November 12th, 2024 at approximately 12:20pm and I'm waiting for one of all of the female workers or at least the manager who is the only male worker there today to come up to me and assist me, but instead assisted other customers even when he looked at me several times but chose to ignore me and not ask me "sir do you need any help" keep in mind this male manager showed more enthusiasm and provided a more intimate customer service to all the female customers that walked in. Overall my experience today just reminded me why I stopped coming to this sexist location that treat their female customers with more care and love than their male customers. And keep in mind I'm only asking for them to show and treat their male customers with integrity and acknowledgment. I get it the male manager is wanting to cozy up with the female customers and possibly female workers but I'm literally standing there for over 20 minutes and you looked at me several times knowing that there were no names on the order kiosk and yet you still didn't bother asking me if I need assistance. And please don't tell me it was because I was wearing all black that made you not want to approach me so you could assist me. Black sweatpants and a black hoodie with black shoes.

I have to say that I honestly don't get what the hype is about when it comes to Crumbl cookies. For me it's hit or miss with these cookies and they're way too sweet. I've tried a few of their cookies because my daughter loves this place but I've only liked one so far. 4 stars because their customer service is great and they're always very welcoming each time that we've visited.

This cookie was not worth $5. Yes it was a good tasting cookie but there was nothing to write home about. Great customer service! I said I was there via the app and only waited about a minute after arriving.