Crystal Creek Rainforest Retreat

TLDR: Ruined my honeymoon. Nice room and location, however very disapopinting hospitality team, and cleaniness definitely not up to par. Do not recommend. DO NOT CHECK IN ON SUNDAY.||||Paid $2.5k for 2-night stay at LUXURY Rainforest Lodge (Mountain view with heated pool in backyard). At 15:30 check-in few issues arised after quick inspection:||||1) Door to backyard heated pool completely locked. 1x Staff and 2x Managers unable to unlock. We have to walk out front door and along side of property in chilling weather to get to the pool, as no one can undo the lock.||||2) Clear yellowish-brown puddle of stains (clear as day under 3pm sunlight) in middle of bedsheet, and conveniently found more brown stains on bottom side of both pillow cases, along with a few previous guests' hair.||||3) Toilet seat caked in previous guests' urine stain, and faeces stain inside the bowl.||||4) Contacted management team at 4pm regarding issue, no reply until we chase it up 30min after. And then was told all managers and cleaning staff went home, so we can either suck it up for a night on possibly period-stained sheet or change room (which btw we booked this room especially for the pool and view, and no guarantee that the other room is clean). Apparently no one can make the bed with new sheet at all on the property.||||We requested to speak to the manager, who sounded like he gave us the corporate generic apology. In the end we decided to request for a full refund and drove 2hr home because why spent $2.5k on a good room with poor housekeeping. We also do not want to waste our precious honeymoon holiday going back and forth with management who clearly do not care, at all.||||So Crystal Creek Rainforest Retreat management team, feel free to contact both me and my partner regarding our complaints. Be proud that you guys have single-handedly ruined our honeymoon. It would be nice to know the managers' names too, since no introduction or follow up contact has been made from your side.||||P.S. We have received full refund, however still lost $24.39 due to surchage LMAO

Crystal Creek Rainforest Retreat is the perfect stay if you want to get away from the city. We stayed in a creek side cabin and could hear the creek, birds and frogs throughout the day. The cabin was delightful with its fire, spa and comfortable king sized bed. The floor to ceiling glass window next to the spa allowed to you look out into the rainforest and lights even lit up the rainforest at night. The wine lounge also had a pool table, ping pong table and various other board games which provide entertainment should you want to leave the cabin. We also enjoyed the hammocks over the creek and the walks. The staff were all lovely and even give you a ride to your accommodation in a golf cart. A wonderful relaxing stay. We will be back.

Highly recommend Crystal Creek Rainforest Retreat for all your special romantic getaways and gestures. The views are sublimed, the rooms are immaculate yet cosy and the food was superb. Matt and the team went above and beyond to make our engagement memorable and very special. The romance packages we included and the private photographer were above our expectations and made the moment so much extra special. If we could leave 6 stars we would. Strongly recommend CCRR for any couple getaways. We will definitely be back. From Kelvin and Shanice.

CCRR is one of those 'bucket list' places...but add it quite a few times on the list.|We spent 5 magical nights in a Mountain View Lodge. Everything was just perfect.|The lodge was amazing, the scenery and nature awesome and everyone who works at the retreat - fantastic. |As part of our stay we also ordered all our meals - every meal was delicious and easy to heat/cook (the portions were extremely large...to the point we couldn't finish every meal so no complaining about every feeling hungry).|The hardest part of the entire trip was trying to transition back into the real world after a week of pure relaxation and serenity. |I would highly recommend anyone and everyone spend some time at CCRR. We definitely will be back!

Ｐｌａｎｎｅｄ　ｔｏ　ｓｐｅｎｄ　ｍｙ　ｈｏｎｅｙｍｏｏｎ　ｈｅｒｅ　ｂｕｔ　ｌｅｆｔ　ａｆｔｅｒ　ｊｕｓｔ　ａ　ｆｅｗ　ｈｏｕｒｓ． Ｗｅ　ａｒｒｉｖｅｄ　ｔｏ　ｆｉｎｄ　ａ　ｄｏｏｒ　ｂｒｏｋｅｎ　（ｓｏ　ｗｅ　ｃｏｕｌｄｎ＇ｔ　ｅｖｅｎ　ｕｓｅ　ｏｕｒ　ｂａｃｋ　ｄｏｏｒ），　ｓｔａｉｎｓ　ｏｎ　ｔｈｅ　ｂｅｄｓｈｅｅｔｓ　ａｎｄ　ｂｏｔｈ　ｐｉｌｌｏｗｓ，　ａｎｄ　ａ　ｔｏｉｌｅｔ　ｓｔｉｌｌ　ｃｏｖｅｒｅｄ　ｉｎ　ｔｈｅ　ｌａｓｔ　ｏｃｃｕｐａｎｔｓ　ｕｒｉｎｅ． Ｗｅ　ｌｅｔ　ｔｈｅ　ｓｔａｆｆ　ｋｎｏｗ　ａｎｄ　ｔｈｅｙ　ｃｏｕｌｄｎ＇ｔ　ｆｉｘ　ｔｈｅ　ｄｏｏｒ　ｏｒ　ｅｖｅｎ　ｃｈａｎｇｅ　ｔｈｅ　ｓｈｅｅｔｓ　ｂｅｃａｕｓｅ　ｔｈｅ　ｈｏｕｓｅｃｌｅａｎｉｎｇ　ｓｔａｆｆ　ｈａｄ　ａｌｒｅａｄｙ　ｌｅｆｔ，　ｓｏ　ｗｅ　ｗｅｒｅ　ｅｘｐｅｃｔｅｄ　ｔｏ　ｓｔａｙ　ｏｎ　ａ　ｓｔａｉｎｅｄ　ｂｅｄ　ｉｎ　ｏｕｒ　＂ｌｕｘｕｒｙ＂　ｒｅｔｒｅａｔ．　Ｔｈｅ　ｂｅｓｔ　ｔｈｅｙ　ｃｏｕｌｄ　ｄｏ　ｗａｓ　ｏｆｆｅｒ　ｕｓ　ｓｏｍｅ　ｃｏｍｐｌｉｍｅｎｔａｒｙ　ｄｒｉｎｋｓ　ａｔ　ｔｈｅ　ｂａｒ． Ｗｅ　ｄｅｃｉｄｅｄ　ｔｏ　ｓｉｍｐｌｙ　ｇｅｔ　ａ　ｒｅｆｕｎｄ　ａｎｄ　ｌｅａｖｅ．　Ｗｅ　ｗｅｒｅ　ａｄｖｅｒｔｉｓｅｄ　ｌｕｘｕｒｙ　ａｎｄ　ｗｈａｔ　ｗｅ　ｇｏｔ　ｗａｓ　ｆａｒ　ｆｒｏｍ　ｉｔ．

My partner and myself had 2 nights with the honeymoon package. The room was brilliantly cosy with an amazing view of the rainforest. By no means is it a cheap stay but the staff were incredibly kind, knowledgeable and helpful. I must admit I was very hesitant about microwaving the meals but each one was delicious and convenient. We will definitely be back.

My husband and I spent 3 nights at Crystal Creek Rainforest Retreat and it was absolutely magical. The entire property is so private, pristine and beautiful and our rainforest canopy bungalow was just perfect, with a comfy bed, warm fireplace and amazing sunken spa bath overlooking the rainforest.|Every member of staff we encountered were friendly, helpful and seemed genuinely interested in making sure our stay was perfect.|We had breakfast, lunch and dinner hampers delivered to our bungalow every day and both the quality and quantity of food far exceeded our expectations - we loved every single meal and they were so easy to prepare.|We spent our days exploring the trails, creeks and waterfalls on the property and even had a great time taking the E bikes down to the local cafe.|The entire experience was perfection from start to finish and just the relaxing getaway we needed.|We can't recommend more highly!

I had the most amazing time in crystal creek, honestly exceeded my expectations and I was very excited from every little detail. The property is absolutely beautiful and our room was in a perfect location overhearing the creek, a lot to see and still feel relaxed, I wish I could've stayed longer. Thank you Matt for the amazing hospitality and food! Omg the food! And thank you Chris :) We will be back.